Every year, our Account Managers make the journey to PointClickCare’s annual SUMMIT to connect and engage with their customers face-to-face. SUMMIT provides an opportunity for our Account Managers to connect their customers with the right people and solutions to solve their problems, helping to drive closer relationships and increase satisfaction levels.
I’ve been to SUMMIT three times before, and will be attending for a fourth this November. It’s really great to see our customers face-to-face, as we’re not always able to connect in-person. It’s also a great opportunity for our customers to network and build relationships with others in the industry. Especially for the Independent establishments; they’re able to connect with similarly sized communities and discuss similar industry challenges.
Our customers spend their lives caring for others – and they give so much that it’s nice to give a little back to them. With an event like SUMMIT, they’re able to let their hair down and have some fun – as well as focus on their learning in an environment that’s dedicated to helping them succeed. If I were to describe SUMMIT in three words, they would be valuable, fun, and wow-factor.
I’ve participated in every SUMMIT since our first, and I look forward to it every year. The ability for my customers to network and speak with the leaders in their industry is very valuable. They get to hear the latest insights from others in their field – some of whom have actually lived through the experience – which empowers them to address the opportunities or challenges they’re currently facing in their own organizations.
SUMMIT also provides customers with the opportunity to learn more about their PointClickCare solution. I always reach out to my customers beforehand to find out who they want to meet with, and whether they need to book some time at the SmartBar. My customers are always very excited to move forward on any enterprise projects they have because they can connect with the right people for feedback and support. If I were to describe SUMMIT in three words, they would be fun, opportunity, and valuable.
I’ve had the pleasure of attending SUMMIT three times, and I’m looking forward to spending time with customers again this year. I enjoy spending time with unique and passionate individuals from across the industry – so many of whom dedicate their lives to advancing aging services. Customers have the opportunity to build relationships face-to-face and learn from shared experiences or innovations.
SUMMIT also provides the opportunity for our customers to learn more about how they can better leverage their PointClickCare solution. Instead of connecting with the help desk over the phone, they can sit at the SmartBar with an actual person to learn about different features or functions. Attending SUMMIT also gives them the chance to hear about any new products that’ll be coming out before anyone else. If I were to describe SUMMIT in three words, I would have to say opportunity, excitement, and challenging.
See pictures of our Account Managers in action at SUMMIT 2016, along with some of our favorite SUMMIT moments, by checking out our Facebook album.