Registration

The unfulfilled promise of telemedicine has left many LTPAC providers disappointed. Technology challenges and poor adoption have resulted in lackluster results and poor clinical outcomes. But now, thanks to EHR integration, LTPAC providers are cracking the telemedicine code with dramatic results.

You’ll hear from Sound Physicians and HSM (Health Services Management) about the power of fully integrated Virtual Health to improve transitions of care to and from your community, treat more patients in place, support anxious patients and family members, and manage necessary returns to acute so residents can return to your community quickly, often without costly readmissions.

We’ll share anecdotes, case studies, data, and ROI information that may change your mind about telehealth. Whether you already have a telehealth solution or just looking to get started, you won’t want to miss this conversation.

Session Outcomes:

• Participants will be able to identify how integrated telehealth can improve clinical outcomes for patients during transitions of care, including admission, emergency department transfers, and discharge, and understand the organizational and financial benefits these improvements bring.
• Participants will understand the change management process for implementing an integrated telehealth program and the impact a program can make on all stakeholders, including frontline nurses, residents, families, referral partners, medical directors/attendings, and operators.
• Participants will be able to differentiate between integrated virtual health and standard telehealth solutions, evaluate the level of integration their current solution provides, and assess what changes they could make to improve the telehealth program in their community.

Brian Carpenter, Chief Medical Officer Telemedicine – Sound Physicians
Brendan McNamara, CEO Telemedicine – Sound Physicians
Kevin Baxter, VP of Operations – HSM

We call it the senior care community, but what does community look like when it comes to those who serve our seniors? If the staff, nurses, leadership, programmers, architects, dining managers, and many more don’t feel belonging or purpose, why would they keep showing up? Join this session to learn how leading with trust, care, and curisotiy can bind your community.

Murry Mercier, Senior Living Market Director – PointClickCare
James Robilotta, CSP, Author, Organizational Culture and Leadership Speaker, Improv Comedian – JamesTRobo LLC

While advanced technology like machine learning (ML) and artificial intelligence (AI) once felt like tools of the future, these technologies are gaining rapid adoption in software systems utilized by clinicians to assist in the decision-making process. Before these tools land in your clinicians’ hands, staff must understand the similarities and differences between the ways humans and machines use data to make decisions. In this session, the similarities and differences in decision making from a human consultative perspective and an ML perspective will be outlined. The session will also highlight the importance of understanding the interpretability of predictive models and why teaching clinicians how to explain these learnings to lay people is important.

Finally, the session will highlight lessons learned from the introduction of a ML model for predicting return to hospital to the care coordination team of a hospital network and the clinical team in a skilled nursing facility (SNF). A case study will be reviewed to outline the initial challenges, how to gain trust, questions to ask before undertaking implementation of ML, and how these advanced technologies have dramatically impacted care.

Cheryl Field, Group Product Leader – PointClickCare

This session will give participants a chance to understand how data is collected, analyzed, and translated into a best practice workflow which lead to improved Quality Outcomes. Quality outcomes are driven by 3 key areas: Quality Measures, Health Inspection, and Rehospitalizations. To attack each of these key metrics health care workers must understand how, the why, and the now. We learn “how” to gather data from many sources and “why” to analyze the data, so that when we decide what is the best practice, we know that the data we are using is clean. Through workflows that we have now built from our clean data, we are now able to achieve improved Quality Outcomes.

Seth Caldwell, Clinical Informatics Nurse – Brickyard Healthcare
Lisa Chubb, Chief Clinical Officer – Brickyard Healthcare

The nation-wide staffing crisis has impacted long-term care facilities. Facilities must rely on technology to do more with less, including finding ways to streamline processes, increasing efficiencies, and using the PointClickCare system to their advantage.

In this session, attendees will learn how to maximize use of PointClickCare through the lens of Resthaven, a senior health and living organization. Discover how Resthaven works with external facilities to streamline the documentation process, and how Automated Care Messaging, PointClickCare Connect, Clinical Chart, and Secure Conversations increase staff efficiency and decrease workload.

Cassondra Padding, Clinical Informatics Coordinator – Resthaven CCRC

Health care providers are facing novel and more frequent cyberattacks and security breaches. Understanding the threats and creating a strong prevention plan and incident response strategy is key to avoiding the often large expense and compliance headaches that come with a data breach. The responsibility for creating these programs must involve both the IT professionals and the sometimes less tech-savvy members of your operations team.

In this session we will highlight external threats and challenges associated with digital medical records, mobile device usage, email and texting security. We will review ways to incorporate these challenges into an organization’s risk analysis process and best practices and intervention tactics for managing threats that continue to emerge. We will also explore technology solutions that can minimize risk and tips for leveraging PointClickCare modules and tools to better confront compliance challenges. The presentation will cover best practices for IT support, integration of technology professionals, and recommended compliance work plan initiatives related to technology, as well as innovative and interactive training ideas to educate management and staff on the regulatory risks associated with the technologies.

Michael Gray, Vice President of Information Technology & Compliance Officer – Eliza Jennings Senior Care Network
Jennifer Grivea, Chief Human Resources – Eliza Jennings Senior Care Network