Audience: United States (US), Canada (CDN), Skilled Nursing Facility (SNF), Senior Living (SL), Medical Records/Health Information Management, Chief Information Officer (CIO), Chief Information Security Officer (CISO), In-House Counsel, Director of Nursing (DON), Administrator, Manager 

Duration: 6 hours 

Knowledge Level: Intermediate 

Session Details: Let’s face it, litigation is an inevitability in long term care. But your understanding of the EHR, how you manage your database, and the workflows employed by staff, can have a material impact on discovery, deposition, and the trial outcomes. Not only does this impact the production of complete records for litigation, but also how staff respond in deposition. Understanding how you can optimize your system for success in litigation and implement setup and workflow processes to promote regulatory compliance AND defensibility in court is integral to this process and protecting the facility and the individual documenters making up your workforce. 

When you complete this 2-part (6-hour) session, you should be able to: 

• Demonstrate the required shift in thinking of record keeping in digital formats and how that affects response to litigation. 
• Articulate what managing EHR data means within the context of producing records for review. 
• Identify and eliminate pitfalls to defense. 
• Adapt staff training to mitigate litigation risk from documentation. 

Note: Participants should bring a laptop for hands-on activities. 

Audience: United States (US), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Chief Financial Officer (CFO), Chief Information Officer (CIO), Administrator, and other financial users 

Duration: ½ day 

Knowledge Level: Intermediate/Advanced 

Session details: Accurate payer configuration is vital for billing and reimbursement, regulatory compliance, efficient claims processing, and data accuracy. Although important, configuring and maintaining payers can be quite complex and challenging. 

In this hands-on, interactive training session, participants are guided through leveling up payer configuration skills. Join us and become a true guru of payer creation! 

When you complete this session, you should be able to: 

• Determine new Payers’ requirements. 
• Add new or modify existing payer related configuration. 
• Confirm A/R Configuration setup. 
• Review Payer/Schedules setup. 
• Add new or modify Payer Rules. 
• Manage Payer activation and Payer Rules and Rates. 
• Maintain Charge/Adjustment Codes and Ancillary rules. 

Note: Participants should bring a laptop for hands-on activities. 

Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), Senior Living Facilities (SL), Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, Consultant, and/or any staff member in charge of clinical configuration maintenance 

Duration: ½ day 

Knowledge Level: Intermediate/Advanced 

Session details: Has it been a while since your PointClickCare implementation? Does your team struggle with implementing best practice workflows? Do you find it challenging to keep your database up to date with the ever-changing regulatory requirements of our industry? 

“Configure it Out” is back for the second year in a row – but this time, we’ll look beyond the basics into more advanced configuration topics. In this hands-on training session, we will review strategies to better align your configuration with your organizational policies, procedures, and best practices. We’ll cover key topics such as: User Defined Assessments (UDA), Point of Care (POC), Minimum Data Set (MDS), Reports, and more. 

When you complete this session, you should be able to: 

• Differentiate between enterprise and facility configuration. 
• Explore reports that can help you achieve the best clinical outcomes. 
• Configure and maintain your database with confidence. 

Note: Participants should bring a laptop for hands-on activities. 

Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Administrator, Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, Consultant, Medical Professional, and/or any staff member involved with orders management 

Duration: ½ day 

Knowledge Level: Intermediate 

Session details: In this hands-on, interactive training session, participants are guided through gaining essential knowledge and skills to efficiently manage orders throughout the entire resident care journey, from pre-admission/move-in to discharge/move-out. Effective orders management is vital for minimizing risk, improving care coordination, and enhancing overall outcomes. 

When you complete this session, you should be able to: 

• Address common challenges to achieve improved business outcomes by utilizing tasks, order templates, order sets, behavior monitoring, clinical order review, formulary management and more. 
• Explore the use of reports, portals and dashboards to promote effective orders management and produce real-time insights. 
• Define strategies for effective communication and collaboration among healthcare providers, caregivers, families, and residents from pre-admission through discharge. 

Note: Participants should bring a laptop for hands-on activities.

Audience: United States (US), Skilled Nursing Facilities (SNF), Director of Nursing (DON), Administrator, and Informatics Staff 

Duration: 1/2 Day

Knowledge Level: Intermediate 

Brief Description: Skilled nursing is an increasingly competitive environment; and the most successful organizations leverage their data to drive accurate decisions. Our Insights solution uses data from PointClickCare to help organizations succeed in their data-driven journey. In this session, we will share how to use Insights to drive strategic decisions, provide operational transparency, and develop partnerships across the organization. 

When you complete this session, you should be able to: 

• Describe best practices for data visualizations and reporting in daily operational meetings. 
• Leverage Market Insights to build a case for network, positioning, and better understand your network competitors as you prepare for a value-based care world. 
• Improve clinical outcomes and strengthen your Five Star quality scores. 
• Effectively communicate the value of making data-informed decisions leveraging technology, wherever you are in your data journey. 

Note: Participants should bring a laptop for hands-on activities. 

Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Accountants, Chief Financial Officer (CFO), Controllers, Administrator, and other financial users 

Duration: ½ day 

Knowledge Level: Intermediate/Advanced 

Session details: 

General Ledger (GL) and Accounting play crucial roles in managing an organization’s financial activities. 

In this hands-on, interactive training session, you as the participant are guided through an engaging session where you’ll learn to master the financial configuration that connects AR and GL workflows. Don’t miss this opportunity to enhance your financial expertise and streamline your workflow! 

When you complete this session, you should be able to: 

• Review financial configuration to connect the AR and GL Workflows. 
• Monitor AR Month End Reports to ensure that financial data is accurate. 
• Identify information exchanged between AR to GL (Month End Import to Cash Receipts postings and reversals). 
• Reconcile the GL to AR and GL to AP. 
• Run and customize Financial Statements. 

Note: Participants should bring a laptop for hands-on activities. 

Hear from an incredible lineup of PointClickCare leaders & customers:

Advancing Care Together
Dave Wessinger, CEO, PointClickCare

Charting the Path to 2030: Advancing the Value-Based Care Transformation

Kelly Camp, LPN, Director of Case Management, HCF Management Inc.

Jason Haney, SVP Health Plan operations, American Health Partners Inc.

Melissa Huber, Director of Populations Health and Case Management, University of Maryland Medical System

Moderated by James Yersh, Chief Revenue Officer, PointClickCare

The Future is Now. Let’s Get Ready for 2030, Together 
BJ Boyle, CPO, PointClickCare

Join us in the PointClickCare Pavilion to connect and learn about the latest innovations! There you can explore:

PointClickCare Showcase
Discover how our embedded software workflows and real-time insights can revolutionize care delivery and collaboration, leading to better outcomes and lower costs by engaging with our experts across our showcase demo stations.

Silent Theater
Pick up our noise-canceling headphones for a 20-minute product demonstration and interactive Q&A. Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology. Check the Schedule for showtimes.

Innovation Lab
Shape the future by sharing your feedback in the Innovation Lab. Join our experts to preview early-stage product designs and participate in our research. Check out the agenda and join us for scheduled 20-minute demonstrations and interactive Q&A.

SmartBar
Unlock the full potential of your PointClickCare products with expert help to optimize and streamline your existing workflows. Book SmartBar appointments for personalized tech support in this mobile app or stop by to book on site.

DemoBar
Discover new products and revolutionize your care delivery and see what the future holds! Book DemoBar appointments for personalized tech support in this mobile app or stop by to book on site.

The Meeting Spot
We’re excited to introduce The Meeting Spot, a vibrant hub for connecting with your account team. This space is designed to help you build meaningful connections and enhance your PointClickCare experience. Whether you want to optimize solutions, address challenges, or explore new opportunities, The Meeting Spot is your go-to place.

Get More!
Learn about PointClickCare resources and services to use your products more efficiently, including: PointClickCare Pulse, The Resource Hub, SmartZone, Customer Support, Technical Account Management, and Optimization Services.

The Hub
Step into The Hub — a lively and fun destination! Here you can pose at the selfie wall, grab a fresh brew, enter our exciting giveaway, and visit the interview lounge!

The Shop
Explore The Shop for exclusive PointClickCare merchandise! From water bottles and notebooks to cozy sweaters and Gala Night accessories, there’s something for everyone. Earn points through the SUMMIT mobile app and exchange them for great gifts.

Join is in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A about the latest enhancements to Advancing Insights, including Predictive Return to Hospital risk report, now for all residents.  

Advanced Insights offers data visualization embedded into the platform providing organizational visibility for clinical, financial, and operational metrics to enhance patient care, improve quality, and drive reimbursement.

Once you arrive in the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our AI Chart Search Concept.

This workflow is designed for nurses in Skilled Nursing organizations to quickly find information in the chart, bringing needed information to where the nurse needs it, saving time by eliminating review and manual searching in multiple places.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Sponsored by LI Script

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A on our recently upgraded Skin & Wound product.

Learn how our Skin & Wound upgrades help you provide fast and consistent wound documentation, enhancing visibility into wound progression and supporting better monitoring of treatment efficacy for improved resident outcomes and confidence in care quality.

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview our Nursing Support AI Assistant concept and participate in our research during this 20-minute demonstration and interactive Q&A.

Our Nursing Support AI Assistant is designed to help nurses rapidly access an accurate summary of documented changes from a resident’s chart and prioritize care delivery.

We will demonstrate the first summarization capabilities and give previews of upcoming features making risk predictions more actionable.  

Space in the lab is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our new Task & Scheduling concept.

This workshop will demonstrate how a unified tasking and scheduling system can enhance regulatory compliance, boost productivity and coordination, and improve overall care quality.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A on PointClickCare’s industry-leading advances in interoperability, embedded into your EHR subscription.

See how PointClickCare’s interoperability enhancements, that exceed industry standards, empower organizations to share patient information seamlessly to enable real-time data exchange.

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

The future of mandatory Centers for Medicare and Medicaid Services (CMS) reimbursement models is here. As TEAM gains momentum, monitoring post-acute transitions promises to be more important than ever for health systems. We’ll delve into how leading healthcare organizations are preparing to leverage this model to enhance patient outcomes, streamline operations, and drive success. 

Key takeaways and learning objectives:

• Discover how to decrease overall episode of care spend through care transition planning and ongoing care collaboration with skilled nursing facility (SNF) partners 
• Learn how to reduce unnecessary rehospitalizations by empowering emergency department (ED), acute, and ambulatory providers and care management teams 
• Gain techniques to streamline care management workflows 

A lot goes into putting nutritious, tasty meals on the table in a skilled nursing facility (SNF) or senior living community. From menu planning and procurement to order-taking and production, foodservice operations are time consuming and complex. For SNFs, groceries are often the second largest expense after staffing, and it can be difficult to provide variety, adapt to resident preferences, and meet nutritional needs, diet orders, and textures while staying on budget. In a senior living community, residents have increasingly higher expectations for hospitality and restaurant-like dining experiences across a campus.

Mealtime Solutions is an all-in-one foodservice management technology to help senior care organizations coordinate end-to-end foodservice operations. It enables you to simplify dining services, reduce food waste and create efficiencies to stay on budget, provide opportunities for new revenue streams, and provide your staff tools they need to monitor food safety. With Mealtime Solutions, you will spend less time working across various tools to free up more time for what matters most. 

Join us to hear from a customers that have utilized Mealtime Solutions to revolutionize their dining services all while simplifying the operations for their staff. Learn how you can improve your foodservice operations and enhance resident satisfaction. 

Key Takeaways:

• Identify opportunities to simplify your foodservice operations with integrated processes.   
• Evaluate opportunities to create new revenue streams via point of sale and meal plans
• Consider how integration with the resident’s clinical record will enable you to deliver meals that meet allergen, texture and dietary preference requirements.

Problem:
Value-based care (VBC) models are transforming the healthcare payment landscape, with CMS setting ambitious goals for widespread adoption by 2030. For skilled nursing facilities, long-term care providers, continuing care retirement communities (CCRCs), hospitals, and health systems, the shift from fee-for-service to VBC presents both opportunities and challenges. While these models aim to improve patient outcomes and reduce the total cost of care, they also demand increased collaboration, seamless care coordination, and a strategic approach to data sharing.
Many organizations struggle to adapt their workflows and technology infrastructures to meet the requirements of VBC. Siloed data and administrative burdens impede the seamless exchange of data, hindering their ability to realize the benefits of these models. How can providers prepare their information technology (IT) readiness strategies and use health information technology (HIT) to mitigate risks, maximize rewards, and thrive in a VBC environment? 

Solution:
This session will explore how senior living and post-acute care providers can harness the power of HIT to succeed in VBC. By examining the current VBC landscape, participants will gain insights into emerging trends and best practices for navigating this complex shift.
The discussion will emphasize the role of efficient data exchange and communication across the care continuum. Using real-world examples of successful initiatives, attendees will learn how organizations are leveraging interoperable HIT solutions to reduce administrative burden, improve outcomes, and foster care collaboration.
Attendees will also be introduced to strategies for assessing and enhancing their current IT readiness. Key areas of focus will include preparing PointClickCare databases for upcoming changes, optimizing workflows, and ensuring compliance with evolving requirements in the VBC ecosystem. 

Outcome:
The session will be presented by Robert Latz, CIO of Trinity Rehabilitation Services and Misty LaFave, Director of Director, Product Management, Interoperability at PointClickCare. Together they will share actionable insights and practical advice to empower attendees to embrace VBC with confidence. 

Key Takeaways:

• Understand the VBC Landscape:
  Gain a comprehensive overview of the growth of VBC models, including CMS goals and the implications for senior care and post-acute providers. 
• Best Practices in HIT Readiness:
  Learn how to prepare your PointClickCare database and IT infrastructure for the demands of VBC. 
• Effective Data Sharing Strategies:
  Discover how interoperable health technology can reduce administrative burden, improve care coordination, and drive better patient outcomes. 
• Minimizing Risks and Maximizing Rewards:
  Explore proven approaches to navigating the financial and operational challenges of VBC.
• Emerging Trends and Real-World Success Stories:
  Hear examples of innovative projects and initiatives that are transforming care delivery and achieving measurable success under VBC. 

Join PointClickCare’s senior living leadership team for an engaging discussion on the industry trends that are shaping our vision for the future. During this session, we will delve into our expanding resources, covering every aspect of senior living from product development to customer support. You’ll learn about our recent product enhancements and our upcoming investments, which are focused on providing a simplified, intuitive EHR platform that supports person-centered, coordinated care. We’ll also introduce our new foundation for senior living, designed to provide a more streamlined and user-friendly experience while retaining the powerful capabilities of PointClickCare’s current solutions. 

Key Takeaways: 

• Meet our dedicated senior living team. 
• Gain insights into the current trends and initiatives shaping the future vision for our senior living experience. 
• Explore recent and upcoming product enhancements as well as new offerings, each purpose-built for senior living. 

Problem:
Skilled Nursing Facilities (SNFs) need a clear and forward-looking roadmap to stay ahead of challenges and ensure they are equipped with the latest tools and strategies. PointClickCare recognizes important issues impacting SNFs and has developed a comprehensive roadmap for the future development of our EHR for SNF platform. This session will highlight the direction our EHR for SNF platform is headed, providing detailed insights into product development and the anticipated shifts in care delivery that need to be addressed. Key issues covered will include clinical workflow enhancements and changes in the dynamics of care delivery. This session will offer a unique opportunity to hear from and interact with senior product and clinical transformation leaders, ensuring that your facility is prepared for the future of healthcare. 

Solution:
By anticipating changing SNF needs and planning solutions for evolving challenges, PointClickCare’s EHR for SNF platform is prepared to enhance care delivery for SNFs in several key areas: 

Clinical Workflow Enhancements: We will explore how our platform is being optimized to streamline clinical workflows, reducing administrative burdens and improving patient care. 

Revenue Cycle Management Improvements: Our roadmap includes significant enhancements in revenue cycle management, designed to increase efficiency and accuracy in billing and reimbursement processes. 

Changes in Care Delivery Dynamics: We will discuss the evolving landscape of care delivery and the necessary adjustments to ensure our platform remains at the forefront of industry standards. 

Outcome:
By attending this session, you will gain valuable insights into the future direction of PointClickCare’s EHR for Skilled Nursing Facilities (SNF) platform. Key outcomes include: 

• See how your facility can use EHR for SNF to achieve enhanced clinical workflows, reduce administrative burdens and improve patient care quality.   
• Learn how EHR for SNF facilitates improved revenue cycle management, increases efficiency and accuracy in billing, and improves reimbursement processes.   
• Leverage opportunities to ask questions, share feedback, and influence the future development of the EHR for SNF platform by interacting with senior product and clinical transformation leaders. 

Canada’s healthcare system is at a critical juncture, facing dynamic challenges, and transformative opportunities. Join this insightful session to explore the current state of healthcare across the country, with a particular focus on long-term and post-acute care. Our expert speakers will provide a comprehensive overview of pressing issues such as policy shifts, funding changes, and the adoption of new technologies, including PointClickCare’s role in driving innovation. 

We’ll also examine provincial variations in healthcare delivery, workforce challenges, and strategies for improving care outcomes. Whether you’re a healthcare leader, provider, or technology partner, this session will provide actionable insights into how Canada is addressing the complex demands of its healthcare system while embracing innovation and collaboration. 

Key Takeaways:

• Gain a deeper understanding of current trends and challenges in Canadian healthcare. 
• Learn how policy changes are impacting long-term and post-acute care providers. 
• Discover innovative solutions and strategies to enhance care delivery in Canada. 

Join us to explore the path forward in shaping a resilient, sustainable healthcare system for all Canadians. 

This session is for our Marketplace partners. We strongly encourage individuals in leadership and business management roles to attend.

Join Mike Boesveld, Director of Marketplace Strategy, for a breakout session designed to empower and align our existing marketplace partners. This session will delve into critical program updates and initiatives aimed at fostering growth and mutual success. 

PointClickCare’s Efforts to Help You Grow 

• Marketplace Program Updates: Join us to learn how we plan to reinvent the PointClickCare Marketplace program through critical updates and initiatives designed to help you become more successful. 
• Partner Tiering: Get a preview of our new partner tiering system, which is designed to recognize and reward high-performing partners. Understand the criteria for each tier, the benefits associated with them, and how to advance to higher tiers.  
• Ideas Portal: Learn about our new Ideas Hub and how you can submit your ideas to help improve the PointClickCare Developer Program and the Marketplace. 
• Marketplace Website Enhancements: Join us for a preview of the new enhancements coming to the Marketplace. This includes chatbot, a new website layout* and more! 
• Marketing Guidelines: Get a comprehensive overview of our updated marketing guidelines, designed to help you maximize your visibility and engagement within the Marketplace. We will provide best practices and resources to ensure your marketing efforts are aligned with our brand and goals.  
• Spiff Program: Learn about our Sales and Customer Success Manager (CSM) spiff program, which incentivizes our client-facing stakeholders to support and drive business for our partners. This program aims to foster stronger relationships and drive additional revenue for both parties. 

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts and participate in our research during this 20-minute discussion and interactive Q&A on Patient Attribution.

Patient attribution plays a critical role in care coordination and value-based care, yet many healthcare organizations still struggle with fragmented, incomplete, or inaccessible patient records. These gaps create inefficiencies, hinder collaboration, and impact both patient outcomes and financial performance. 

In this interactive workshop, we’ll explore the real-world challenges of patient attribution and engage in a hands-on discussion about how a more seamless, embedded approach could help. We’ll showcase an early prototype of an embeddable widget designed to bring key attribution details directly into care coordination and billing workflows for providers and frontline staff—eliminating manual effort and improving situational awareness.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on Permission Management.

With increasing demand for security, efficiency and compliance, the traditional model to manage access in PointClickCare has become increasingly challenging. It’s time to stop working around permission management and start making it work for you. Explore the new experience we’re designing to provide your staff with seamless access to the tools they need while minimizing the risk of unauthorized access. Come join us to share your insights to help shape the future of permission management in PointClickCare.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A on PointClickCare Connect.

Learn how to easily access patient history from referral sources and rapidly import and seamlessly reconcile medications and diagnosis to increase healthcare efficiency, decrease costs, and provide better care for patients by joining the PointClickCare network with PointClickCare Connect.

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Problem:
The Patient-Driven Payment Model (PDPM) represents a significant shift in how skilled nursing facilities and long-term care providers deliver and bill for care. With the Centers for Medicare and Medicaid Services (CMS) requiring states to transition from Resource Utilization Groups (RUGs) to PDPM for Medicaid reimbursement, providers are grappling with the complexities of adapting their workflows, ensuring accurate coding for Minimum Data Set (MDS) assessments and maintaining financial health amid evolving regulations.
Accurate coding and compliance have never been more critical, as errors can lead to reduced reimbursement and increased operational strain. Additionally, many organizations are unsure how to optimize their processes or leverage data to meet quality and financial benchmarks. How can providers ensure they remain financially solvent while meeting high standards of care under this dynamic new payment system? 

Solution:
This session will provide a comprehensive overview of the latest MDS 3.0 updates and their implications for PDPM reimbursement. Attendees will gain clarity on the role of accurate MDS coding and how these updates directly impact care delivery and financial performance.
Through a deep dive into state transitions to PDPM for Medicaid reimbursement, participants will learn about the operational challenges and opportunities presented by this shift. Real-world strategies will be shared to help providers implement PDPM, maintain compliance, and enhance care quality while protecting their bottom line.
Attendees will also discover how to use PointClickCare tools and reports to gain actionable insights, improve MDS accuracy, and drive continuous quality improvement. This session will empower organizations to turn PDPM challenges into opportunities for operational and financial success. 

Outcome:
The session will be led by Eugene Gonsiorek, VP of Regulatory Affairs, and Genice Hornberger, Regulatory Affairs Director at PointClickCare. Their extensive knowledge and practical advice will guide attendees through the complexities of PDPM and provide actionable solutions for their organizations. 

Key Takeaways:

• Understand MDS 3.0 Updates: Learn how recent changes impact PDPM reimbursement and care delivery, with a focus on the critical importance of accurate MDS assessments. 
• Navigate State Medicaid Transitions: Gain insights into how states are adopting PDPM for Medicaid reimbursement and the operational implications for providers. 
• Implement PDPM-Compliant Processes: Explore strategies to ensure compliance, optimize workflows, and enhance care quality under the PDPM model. 
• Leverage Data-Driven Insights: Discover how to use PointClickCare reports to identify trends, improve MDS coding accuracy, and support financial and operational goals. 
• Achieve Financial Success: Uncover best practices for maintaining financial stability and operational excellence in the evolving PDPM landscape. 

Attendees will leave this session equipped with the tools and strategies needed to navigate the challenges of PDPM confidently and achieve financial and operational success in the changing healthcare environment. 

Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a game-changing breakout session as we unveil the solution to your skilled nursing facility’s (SNF) operational challenges. 

PointClickCare Marketplace offers a wide range of third-party integrations that seamlessly integrate with your electronic health record (EHR). Learn from a panel of SNF customers who have successfully utilized Marketplace to streamline their workflows across various facets of their operations including: 

• Integrating medical devices like vital signs equipment and glucose monitors 
• Improving communication and documentation-sharing with third party physician groups 
• Automating family communication with integrated resident and family engagement tools 

Discover how these integrations can help you free up valuable time for staff, allowing them to focus on providing top-notch care for residents. 

During this session, our panelists will share their personal success stories and provide practical tips on how to leverage Marketplace for maximum efficiency in your facility. Join us and discover how you can maximize the power of your EHR with integrations through PointClickCare Marketplace. 

In Canada the move to the long-term care facility (LTCF) assessment is a significant regulatory change that poses challenges for organizations as they need to adapt their existing systems and workflows to comply with these regulations, while maintaining their commitment to high-quality, person-centered care. 

To achieve success, organizations must have dual focus on compliance and quality of care, which is crucial for enhancing the resident experience in long-term care. This session will provide practical guidance and insights on how organizations can effectively incorporate the LTCF questions into their existing assessment processes. 

Join Caressant Care as they share how they successfully navigated these regulatory changes during the early adoption phase with all 15 of their homes in Ontario. They will provide valuable lessons for other LTC providers such as: 

• How to maintain their approach to a resident-focused plan of care while adhering to the LTCF changes. 
• How to minimize the impact of change with the LTCF assessment with the continued utilization of resident-centered care planning philosophy. 
• Key considerations and experience in facilitating the transition to the LTCF assessment. 

Problem:
The healthcare industry is grappling with significant challenges, including improving provider practice efficiency, streamlining communication, reducing administrative burdens, and enhancing regulatory compliance. Providers need to leverage ONC-certified technology to achieve seamless interoperability, minimize repetitive tasks, and support high-quality patient care. 

Solution:
In this panel-style session, we will dive into how the integration of EHR for Practice Groups with PointClickCare tools can address these challenges. Our expert panelists will share real-world examples of how this integration has transformed clinical workflows, streamlined communication, and contributed to overall operational success. They will also discuss the practical steps and strategies that have proven effective in their practices. 

We’ll highlight how PointClickCare’s integrated tools provide the necessary real-time insights and analytics to support practitioners in delivering exceptional patient care while reducing their administrative workload. 

Outcome:
By the end of this session, attendees will gain valuable insights into leveraging technology to foster seamless interoperability, reduce repetitive tasks, and support practitioners in delivering high-quality patient care. They will also understand the broader impact these tools can have on their business operations, equipping them with actionable strategies to implement in their own practices. 

Explore the transformative impact of implementing PointClickCare Pharmacy Connect in healthcare communities. Attendees will gain insight into how this powerful tool integrates seamlessly into existing workflows, streamlining medication management, reducing errors, and improving communication between care teams and pharmacies. 

 Drawing on our recent implementation, this session will offer practical guidance on key strategies for a successful rollout, including integration with your eMAR, staff training, and addressing common challenges. We’ll also highlight the operational efficiencies gained through real-time data sharing, automated medication ordering, and enhanced compliance tracking. This session is ideal for senior living leaders, information technology (IT) professionals, and caregivers looking to optimize medication workflows and enhance patient care through the use of Pharmacy Connect. 

• Learn how Pharmacy Connect improves medication management and improves staff time management. 
• Explore how Pharmacy Connect streamlines obtaining medications from the pharmacy. 
• Discuss implementation best practices for implementation and roll out.

Problem:
Managing resident wounds effectively is a time-consuming task, often complicated by incomplete and inconsistent documentation. This not only impacts resident outcomes but also reduces clinical and operational efficiency while increasing costs. PointClickCare’s Skin & Wound solution integrates with Nursing Advantage to improve the quality and consistency in wound care documentation and enhances accuracy, efficiency, and transparency across the organization.

Solution:
PointClickCare offers an integrated workflow between Skin & Wound and Nursing Advantage to streamline documentation and enable healthcare professionals to track wounds efficiently and identify any inconsistencies in real-time. By leveraging data and statistics, learn how these solutions reduce risk, improve outcomes, and empower staff to provide high-quality care.

Outcome:
Join PointClickCare product team members to explore how our integrated workflows can revolutionize resident wound care, ensuring better resident outcomes and fostering a culture of excellence in wound management. The team will share how the Skin & Wound integration with Nursing Advantage improves and streamlines wound care documentation, creating efficiency and transparency. 

In this session, participants will learn how the integration between Skin & Wound and Nursing Advantage creates a workflow that: 

• Improves wound outcomes through accurate and timely documentation 
• Enhances completion rates for timely documentation 
• Reduces instances of missed or delayed wound evaluations 
• Saves time completing documentation  

Join DAS Health for an insightful session on how technology can revolutionize the way you work. Senior care organizations face unique challenges, but the right information technology (IT) solutions and automation can simplify operations, reduce stress, and empower your team to focus on delivering exceptional care. 

Discover how industry trends are shaping the future of senior care and learn from real-world success stories that showcase the power of automation, integrations, and robust IT infrastructure. DAS will share insights into what they have observed across senior care organizations, identifying key opportunities for streamlining workflows, improving data security, and enhancing day-to-day operations. 

The session will also explore the “non-negotiables” for any organization looking to stay competitive. From implementing updated systems and adopting automation tools to ensuring your IT infrastructure is securely managed, these strategies can transform how your organization operates. Plus, participate in an interactive Q&A session where Kyle Mynatt, Chief Technology Officer at DAS Health, will tackle your most pressing technology challenges. Attendees are encouraged to bring their questions or simply listen to insightful advice from peers and experts. 

This session is not just about education; it’s about empowerment. You’ll leave with actionable takeaways to enhance your organization’s operations, reduce administrative burdens, and ensure your technology is working for you — not the other way around. Don’t miss this chance to discover how technology can make your day-to-day easier, allowing you to focus on the well-being of your residents and staff. 

Learn how health systems and Accountable Care Organizations (ACOs) are developing and integrating new care models to leverage alongside advanced post-acute management tools and driving superior outcomes in the process. We’ll delve into real-world use cases, utilization metrics, and techniques for sharing data across care teams using collaborative care insights. 

From reducing readmissions through advanced diagnosis cohorting strategies, to supporting new models through real-time visibility into post-acute patients, you’ll walk away from this session with new ideas on how to innovate your post-acute management strategy.  

Key Takeaways 

• Learn how to leverage a preferred provider network to drive outcomes and enhance care collaboration 
• Understand how realigning care coordination efforts based on analyzing current performance metrics and diagnoses can impact readmissions 
• Discover the value of relationship building and clinical data discussions with your post-acute network and the impact on long term performance outcomes 

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our Chart Defend Concept, supported by AI. 

This workflow is designed for Directors of Nursing in Skilled Nursing organizations to reduce liability and improve documentation and actions taken when falls occur.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

As the new administration takes over, the landscape of value-based care initiatives, particularly those driven by the Centers for Medicare and Medicaid Services (CMS), is poised for potential change. This fireside chat will feature state and regulatory policy leaders from PointClickCare, who will provide insights into the current trends and future directions of government programs. Join us as we delve into the evolving policies, emerging trends, and the potential impact on healthcare delivery and patient outcomes. We will also look into the crystal ball to predict how these changes might shape the future of value-based care. 

Key Takeaways:

• Gain insights into the current trends and initiatives in value-based care, particularly those led by CMS 
• Explore the potential future directions of value-based care under the new administration and the implications for healthcare providers 
• Learn how to leverage policy insights to inform strategic planning and decision-making in your organization 
• Discover how emerging value-based care models can improve patient outcomes and enhance care coordination across the continuum

Problem:
Artificial intelligence (AI) is revolutionizing industries worldwide, and healthcare is no exception. From improving patient outcomes to enhancing operational efficiency and clinical decision-making, the potential applications of AI are truly transformative. However, with these opportunities come significant challenges.
Healthcare organizations must navigate complex ethical concerns and ensure they maintain compliance with regulations such as the HTI-1 Final Rule, which establishes transparency requirements for ONC-certified systems that integrate AI and predictive algorithms in Decision Support Interventions (DSI). Organizations without a clear framework for responsible AI use risk unintended consequences, such as biased outcomes, lack of clinician confidence, and non-compliance with regulatory requirements. 
How can healthcare providers and administrators harness AI’s potential while ensuring its implementation is ethical, transparent, and aligned with industry standards? 

Solution:
This seminar will explore the role of responsible AI in driving healthcare innovation, providing participants with a roadmap to leverage AI technologies effectively and ethically. Attendees will gain a deep understanding of the principles of responsible AI, its transformative applications, and the importance of maintaining trust and transparency in clinical workflows.
The session will highlight PointClickCare’s AI-driven innovations, showcasing real-world examples of how these tools enhance patient outcomes and streamline operations. It will also address the regulatory landscape, including how PointClickCare aligns with ONC HTI-1 standards to ensure AI transparency and customer feedback. By focusing on the ethical and operational aspects of AI implementation, attendees will leave with actionable strategies to evaluate and integrate AI technologies responsibly within their organizations. 

Outcome:
The session will be presented by Brian Anderson, MD, CEO of CHAI, Cheryl Fields, Principal Product Manager and Ben Kendel, Principal Applied Researcher at PointClickCare. They will provide expert insights into the current and future landscape of AI in healthcare, sharing best practices and frameworks for responsible adoption. 

Key Takeaways:

• Understand Responsible AI Principles: Gain clarity on the foundational principles of responsible AI and why they are critical in healthcare. 
• Explore AI-Driven Innovations: Learn about innovative AI applications within PointClickCare that improve patient outcomes, support decision-making, and drive efficiency. 
• Navigate Ethical and Risk Challenges: Discover the ethical considerations and risk mitigation strategies that build trust and transparency in AI adoption. 
• Master the Regulatory Landscape: Stay informed about the evolving regulatory environment, including PointClickCare’s commitment to ONC HTI-1 standards for AI transparency. 
• Adopt a Framework for Responsible AI Implementation: Take away a practical framework for evaluating and managing AI technologies responsibly, ensuring safety, equity, and compliance in your organization. 

This seminar is ideal for skilled nursing professionals, IT specialists, administrators, and policymakers interested in the intersection of AI and healthcare. Whether you are new to AI or experienced in its applications, this session will provide valuable insights and actionable strategies to help your organization lead responsibly in the era of AI-driven healthcare innovation. 

As the primary payer for long-term services and support (LTSS), Medicaid faces challenges in delivering cost-effective, coordinated care for vulnerable residents. The dual-eligible population relying on both Medicare and Medicaid has complex care needs, making data integration and value-based care (VBC) models essential. The shift to VBC, along with some states transitioning to Medicaid PDPM frameworks, increases pressure on skilled nursing facilities (SNFs) to adopt tools for efficient documentation, accurate reimbursement, and measurable improvements to resident outcome. Addressing these challenges requires forward-thinking solutions that reduce administrative burdens and empower facilities to achieve care and financial goals.
This session showcases innovative tools like Performance Insights (PI) and Nursing Advantage that help SNFs, Medicaid agencies, and managed care organizations (MCOs) meet VBC demands while improving resident outcomes. We’ll also provide a brief overview of PDPM Coach and its future expansion plans.

• Performance Insights: This solution provides SNFs with comprehensive data visibility across clinical, financial, and operational metrics. It enables better care coordination, gap identification, and workflow optimization, leading to improved resident outcomes. 
• Nursing Advantage: This comprehensive assessment tool empowers nurses to document care, monitor resident condition changes, and adopt proactive approaches through clinical suggestions and investigative questions. It ensures better care delivery and reduces avoidable incidents. 
• PDPM Coach: Currently designed to streamline workflows and enhance support for Medicare PDPM requirements, PDPM Coach is being developed to align with state Medicaid PDPM frameworks. This will allow facilities to adapt effectively to evolving payment models. 

These solutions demonstrate how SNFs and MCOs can succeed in the VBC landscape by leveraging tools that improve operational efficiency and focus on whole-resident care. 

Attendees will gain practical strategies to thrive in risk-bearing care models and insights into tools that support their transition to value-based frameworks. 

Key Takeaways:

• How solutions like Performance Insights and Nursing Advantage enhance workflows, improve resident outcomes, and optimize operational performance. 
• PDPM Coach’s future potential to support states transitioning to Medicaid PDPM frameworks, aligning with the industry’s VBC evolution. 
• Practical examples of how managed care organizations use these tools to provide whole-resident care and reduce administrative fragmentation. 
• Key steps to align with emerging state and federal requirements for LTSS, including adoption of tools designed to enhance care quality and cost-effectiveness. 

This session provides an actionable roadmap for SNFs and MCOs to navigate the evolving LTSS landscape while staying focused on the ultimate goal: improving resident care outcomes in a value-driven world. 

Learn how personalized medication management has been proven to reduce readmissions, emergency department (ED) visits, and falls. 

This session will explore how easy it can be to implement a personalized medication management program, thanks to current integrations with PointClickCare and partnerships with pharmacies nationwide. Attendees will hear real-world examples from facilities that have deployed pharmacogenomics (PGx) testing, learn best practices from industry leaders, and explore studies that illustrate how personalized medication management can advance patient care. 

Problem:
Minimum Data Set (MDS) coordinators are tasked with entering a vast amount of data to complete the MDS assessments, a process that is both time-consuming and prone to errors. The manual entry of data not only slows down the workflow but can also lead to inaccuracies that can impact care planning and reimbursement. Imagine a more efficient workflow where data is automatically pulled from your therapy provider’s system directly into PointClickCare, streamlining the entire process. 

Solution:
This session will showcase how our Marketplace partners’ integrated solution can revolutionize your workflow. By eliminating delays and automating therapy minute calculations, this solution provides MDS coordinators with immediate access to key data without the need for manual entry. This ensures that assessments are both accurate and timely, significantly enhancing care planning and reimbursement processes. The integration is designed to be seamless, allowing for quick and easy activation. 

Outcome:
We will share success stories from facilities that have improved their speed of accessing resident information by 100%. You will learn how your facility can achieve these results with our quick, self-serve activation process, which enables full integration within just 3 business days — far quicker than the legacy 14-day setup. Key results include: 

Eliminating a 2-day delay for customers completing MDS assessments, resulting in faster and more accurate data processing. 

A 50% reduction in the time MDS coordinators spend searching for resident therapy-related information. 

An 80% reduction in setup time using our Marketplace self-serve activation, making the transition smooth and efficient. 

By adopting this integrated solution, your facility can significantly improve the efficiency and accuracy of MDS assessments, leading to better care outcomes and more effective reimbursement processes. 

Problem:

In the current healthcare landscape, facilities and providers face significant challenges in ensuring seamless and efficient transitions of care for residents. These challenges often stem from the lack of easy access to key resident data, which can lead to delays in treatment, medication errors, and a lack of continuity in care. CareOne, a family-owned senior care provider with more than 50 locations in New Jersey, Massachusetts, Pennsylvania, Michigan, and Connecticut, has partnered with PointClickCare and adopted key solutions focused on improving care with its network of payers and providers in the following areas: 

Data Sharing and Accessibility: There is a need for a more streamlined process to share and access Continuity of Care Documents (CCDs) and other critical resident data. This includes improving awareness of admissions and readmissions, simplifying medication reconciliation, raising allergy awareness, tracking immunization history, and facilitating diagnoses reconciliation. 

Seamless Transitions: The transition of residents between different care settings, such as from the facility to the emergency department (ED) or hospital, often lacks the necessary documentation and real-time updates. This can result in gaps in care and increased risk for high-risk patients. 

Provider and Practice Group Integration: Providers and practice groups need better integration with the facility’s electronic health records (EHR) system to ensure that real-time updates on residents including orders, diagnoses, and encounter notes, are directly pushed to the resident’s chart. This integration should also allow for visibility into high-risk patients and the sharing of clinical information, including provider notes. 

Resident Contact Communication: Resident contacts should have consistent and timely access to condition awareness and documentation throughout the resident’s stay. This is crucial for maintaining communication and ensuring that all parties are informed about the resident’s health status. 

Solution:
To improve care transitions and data sharing, organizations can enable PointClickCare Connect and join the Carequality network, facilitating the seamless exchange of key informational data. By partnering with acute care providers and payers through the use of PAC Management, organizations and providers can share additional data, enhancing the continuity of care. Facility providers can further optimize their workflows and data sharing with payers and providers by transitioning their documentation to EHR for Practice Groups. Enabling and configuring the facility’s database ensures seamless transitions and efficiencies, streamlining the sharing process and improving overall care coordination. 

Helping seniors maintain their highest possible level of wellness and independence is the promise senior living professionals make to residents and their families. Can real-time service coordination meaningfully support communities in keeping that promise? PointClickCare partnered with senior living operators to examine its impact on resident hospitalizations and average length of stay. In this session, we’ll share the results we uncovered and provide effective approaches communities can follow to recognize when a resident’s needs have evolved and then respond proactively. We’ll also explore the benefits and considerations when selecting preferred third-party partners including outpatient therapy, home health, and primary care providers to further optimize outcomes through holistic, coordinated resident care.    

Key Takeaways:

• Examine the impact of real-time service planning within senior living.   
• Explore key benefits and considerations when selecting preferred third-party partnerships. 
• Provide strategies for effective coordination with chosen third-party partners to optimize resident outcomes.

Shape the future by sharing your feedback in the Innovation Lab in the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our EHR for Senior.

We will introduce our new Senior Living Electronic Health Record (EHR), designed to seamlessly integrate advanced technology, providing caregivers with real-time access to vital patient information and enhancing the quality of care for our residents.

Join us to explore how this innovative solution can transform senior living, improve patient outcomes, and streamline operations. Be part of the movement towards a brighter, healthier future for seniors!

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to participate in our research during this 20-minute discussion and interactive Q&A on Skilled Nursing discharge planning.

In this workshop we will explore how you manage discharge planning at scale. We invite you to share your experience and challenges when streamlining your discharge processes across your organization.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

As the senior care industry continues to evolve, it faces a myriad of challenges and opportunities that require strategic foresight and innovative solutions. This feature session brings together some of the most influential leaders in the field who are at the forefront of shaping the future of senior living. Our panelists will explore the opportunity for senior living and healthcare leaders to align healthcare services with housing services to enhance wellness for older adults while reducing the overall costs of care. They’ll also discuss the key drivers of change, including demographic shifts, economic factors, and emerging technologies, and how these elements are impacting the direction of senior care. Join us for a dynamic and informative session that promises to inspire and inform. 

Breakfast will be served.

Experience engaging keynotes and insights from customer panelists 

Fireside Chat:
Rob Lowe on Caregiving, Compassion, and Community 

Transitions Today with Droz 
John McFarlane RN, BSN, Chief Clinical Officer & Partner, Ignite Medical Resorts

Samantha Caruso, LCSW, ACM, Case Manager, Ascension

Phil Becket, CEO, THSA  

Presented by Brian Drozdowicz, Senior Vice President & General Manager, Acute & Payer, PointClickCare

Harnessing AI to Advance Care Delivery
David Rhew, M.D., Global Chief Medical Officer, Microsoft

Dave Wessinger, Co-Founder, CEO, PointClickCare

Grace Vinton, Healthcare PR Pro, Patient Advocate, and Podcast Host of HITea with Grace

“I love it here” How Great Leaders Create Organizations Their People Never Want To Leave
Clint Pulver, Award-winning Keynote Speaker 

Sponsored by LI Script

Join us in the PointClickCare Pavilion to connect and learn about the latest innovations! There you can explore:

PointClickCare Showcase
Discover how our embedded software workflows and real-time insights can revolutionize care delivery and collaboration, leading to better outcomes and lower costs by engaging with our experts across our showcase demo stations.

Silent Theater
Pick up our noise-canceling headphones for a 20-minute product demonstration and interactive Q&A. Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology. Check the Schedule for showtimes.

Innovation Lab
Shape the future by sharing your feedback in the Innovation Lab. Join our experts to preview early-stage product designs and participate in our research. Check out the agenda and join us for scheduled 20-minute demonstrations and interactive Q&A.

SmartBar
Unlock the full potential of your PointClickCare products with expert help to optimize and streamline your existing workflows. Book SmartBar appointments for personalized tech support in this mobile app or stop by to book on site.

DemoBar
Discover new products and revolutionize your care delivery and see what the future holds! Book DemoBar appointments for personalized tech support in this mobile app or stop by to book on site.

The Meeting Spot
We’re excited to introduce The Meeting Spot, a vibrant hub for connecting with your account team. This space is designed to help you build meaningful connections and enhance your PointClickCare experience. Whether you want to optimize solutions, address challenges, or explore new opportunities, The Meeting Spot is your go-to place.

Get More!
Learn about PointClickCare resources and services to use your products more efficiently, including: PointClickCare Pulse, The Resource Hub, SmartZone, Customer Support, Technical Account Management, and Optimization Services.

The Hub
Step into The Hub — a lively and fun destination! Here you can pose at the selfie wall, grab a fresh brew, enter our exciting giveaway, and visit the interview lounge!

The Shop
Explore The Shop for exclusive PointClickCare merchandise! From water bottles and notebooks to cozy sweaters and Gala Night accessories, there’s something for everyone. Earn points through the SUMMIT Mobile App and exchange them for great gifts.

Problem:

In the current healthcare environment, clinicians face significant challenges in enhancing resident outcomes, particularly in the areas of rehospitalization, infection control, and timely care plan development. These challenges can lead to increased healthcare costs, higher readmission rates, and suboptimal patient care. This session will highlight Genesis Healthcare, the owner and operator of 290 skilled nursing facilities, and their adoption of the PointClickCare platform to find solutions to optimize resident outcomes.   

Solution: 
To address these challenges, Genesis Healthcare has implemented several tools within PointClickCare.  

• Nursing Advantage assessments, when combined with diagnosis and identification of care pathways, guide clinical staff in focusing their evaluations and inform clinical decision-making, leading to more effective and targeted care. 
• Performance Insights leverages predictive analytics to identify high-risk patients with a potential risk of readmission, allowing clinicians to prioritize additional assessments and treatment plans, including early intervention by the interdisciplinary team, and coordinated care to mitigate risks and improve patient outcomes.  
• The Infection Control module assists clinicians in identifying residents with infections using standardized criteria. It also promotes antibiotic stewardship by monitoring antibiotic use, thereby reducing the risk of antibiotic resistance, side effects, and complications. 

Outcome: 
The implementation of these actions has yielded significant improvements in several key areas. Rehospitalization rates have decreased from 18.47% in September 2023 to 16.73% in September 2024, demonstrating a notable enhancement in patient outcomes and cost management. 

Infection control has also seen marked improvements, with increased visibility and monitoring. The Quality Measure for UTI (Long Stay) has reduced from 2.09% to 1.95%, and antibiotic stewardship meeting criteria for use has improved from 2.91% in January 2024 to 10.61% by October 2024. Additionally, the timeliness for screening within 48 hours has improved from 3.12% to 11.25% during the same period, and there has been a 6.05% reduction in antibiotic use. 

Compliance with care plan regulations has been significantly enhanced through the Nursing Advantage admission process, which has been instrumental in meeting the mandate for developing baseline care plans within 48 hours. The facility has observed a substantial 18% year-over-year improvement, accompanied by consistent month-over-month progress. 

The senior care industry is facing unprecedented challenges, particularly staffing shortages, which are putting tremendous pressure on care delivery and operational performance. A poll conducted by LeadingAge showed that 80% of assisted living providers and 93% of nursing home providers report severe or significant workforce shortages, leading to increased workloads for existing teams, care delays, and staff burnout. 

To address this urgent issue, PointClickCare and Apploi have partnered to offer an all-in-one solution that streamlines the process of recruiting, onboarding, and scheduling top healthcare talent. In this session, hear how Apploi has helped an organization with nearly 100 facilities overcome their staffing challenges, resulting in millions of dollars saved in recruitment marketing and tens of thousands of qualified applicants annually.  

Join us for an engaging session where you will learn how to effectively close the gap in your employee shortage by attracting skilled candidates and efficiently managing their schedules. Ensure that your facility or community has a strong and reliable workforce to provide quality care for your residents.

Managing transitions of care for high-risk, high-cost patients presents significant challenges and can lead to increased rehospitalizations, fragmented care, and escalating costs. How can healthcare organizations ensure seamless transitions and improve patient outcomes while reducing the overall cost of care? 

In this session, you’ll hear from prominent healthcare organizations who have successfully implemented strategies to enhance transitions of care. Gain practical insight into effective care coordination, the role of technology in bridging care gaps, and the importance of collaborative partnerships across the care continuum to ensure safer and more efficient transitions of care for your patients. 

Key Takeaways:

• Understand effective strategies for managing high-risk, high-cost patient pathways 
• Learn about innovative technology solutions that enhance care transitions 
• Gain insights into collaborative practices that improve patient outcomes 
• Explore actionable steps to reduce rehospitalizations and lower the overall cost of care 
• See how effective transitions of care are crucial for patient safety and continuity 

Problem:

Cybersecurity threats are an escalating challenge for healthcare organizations, targeting every department and threatening clinical workflows, financial stability, and patient safety. These threats exploit vulnerabilities across operational, technical, and human dimensions. 

Many healthcare organizations struggle to balance robust cybersecurity measures with the need to maintain seamless operations and care delivery. Information technology (IT) teams alone cannot shoulder the burden, and non-technical staff often represent the weakest link due to a lack of awareness or training. How can healthcare teams create a comprehensive yet practical cybersecurity strategy that empowers every department to defend against cybersecurity risks while ensuring compliance and operational efficiency? 

Solution:

In this session, we will delve into the world of cyberattacks, exploring the different types of threats that healthcare organizations face. From ransomware to phishing, we will provide insights into how these attacks exploit vulnerabilities within the system. Gain a comprehensive understanding of the tactics employed by cybercriminals and the potential consequences for patient care.  

Prepare to be captivated as we walk through a demonstration that unravels the intricate workings of a hack. Witness firsthand how cybercriminals exploit vulnerabilities and gain unauthorized access to patient data. This demonstration will shed light on the urgency of implementing robust cybersecurity measures to protect patient safety and confidentiality. Additionally, gain insights into the future of AI-powered cybersecurity. As cybersecurity threats continue to evolve, AI technology is revolutionizing the way we protect sensitive data and networks. With advanced algorithms and machine learning capabilities, AI can quickly detect and respond to threats in real-time, minimizing the risk of breaches and data loss. Learn about its potential to revolutionize the protection of patient information and privacy.
Join us for this enlightening session as we navigate the complex landscape of cybersecurity threats in healthcare. Together, let’s empower ourselves with knowledge and insights to ensure patient safety remains a top priority in the face of evolving cybersecurity risks. 

Outcome

The session will be led by Tim Tomlinson, VP of Information Security at PointClickCare who will be joined by Himanshu Bhutani, Director of Product Management at PointClickCare, and Shawn Parker, IT Director at Elder Outreach.  

Key Takeaways: 

• Understand how cybersecurity threats pose a significant risk to patient safety. 
• Learn the various types of cyberattacks and how you can protect yourself and your organization against them. 
• Recognize how artificial intelligence (AI) can play a pivotal role in bolstering cybersecurity defenses by detecting and mitigating threats in real time. 
• Know that awareness and education are key to empowering organizations and individuals to combat cybersecurity threats effectively. 
• By staying informed and proactive, we can work towards a secure and resilient healthcare system that prioritizes patient safety in the face of cybersecurity threats. 

From administrators to billing professionals, to case management, this session equips healthcare professionals, with the tools and strategies they need to simplify managed care operations, billing, case management,
authorizations, payer contracts, and reimbursements to achieve better facility and resident outcomes. 

Join Melanie Miles and Jonathan Duvall of Prime Care Technologies to learn how to empower your team, optimize your workflows, and bill for the great care you are providing.

Key Takeaways:

• Streamline Case Management: Discover innovative tools that can help improve prior authorizations and contract management with less hassle. 
• Improve Efficiency through Data Sharing: Learn how seamless data sharing paves the way for smoother workflows, faster reimbursement, and superior care outcomes. 
• Mistake-Free Coding: Implement best practices to eliminate coding errors, human mistakes, and system processing challenges. 
• Spend Time Where It Counts: Focus on what truly matters — your residents — reducing time spent chasing after errors and inefficiencies. 
• Practical, actionable guidance to refine your operations and deliver excellence in your managed care and billing processes. 
  

Beat the house and win at managed care! 

Long-term care (LTC) in Canada faces significant challenges, from staffing shortages and funding constraints to combating resident isolation and maintaining transparency with families. These common pain points can hinder the delivery of high-quality care and create administrative burdens for staff. 

With the right technology in place , long-term care facilities (LTFCs) can address several of these challenges while optimizing resource allocation. This session aims to empower attendees with the knowledge and strategies to improve their LTC operations, enhance resident experiences, and effectively navigate the challenges faced by the industry. 

In this session, we will explore how the Niagara Region leveraged technology to create efficiencies and enhance care quality across multiple communities. Through the seamless integration capabilities of the Core EHR platform, they established a centralized source of truth that streamlined staff workflows to achieve benefits such as: 

• ~60 hours saved every month on attendance taking, calendar creation, and duplicate documentation  
• Reduced time to complete assessments by 60% 
• Streamlined operations through shifting from paper to digital records 

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our AI Chart Search Concept.

This workflow is designed for nurses in Skilled Nursing organizations to quickly find information in the chart, bringing needed information to where the nurse needs it, saving time by eliminating review and manual searching in multiple places.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute presentation and interactive Q&A on PointClickCare’s industry-leading advances in interoperability that are embedded into your EHR subscription.

Learn how your PointClickCare EHR connects to the care continuum and explore the use cases and workflows that empower your team to share resident information seamlessly to enable real-time data exchange. 

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview our Nursing Support AI Assistant concept and participate in our research during this 20-minute demonstration and interactive Q&A.

Our Nursing Support AI Assistant is designed to help nurses rapidly access an accurate summary of documented changes from a resident’s chart and prioritize care delivery.

We will demonstrate the first summarization capabilities and give previews of upcoming features making risk predictions more actionable.  

Space in the lab is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot.

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A on Senior Sign to simplify your move-in paperwork with our compliant, paperless solution purpose-built for senior living. 

PointClickCare is dedicated to providing intuitive tools that empower staff through speed, confidence, and connection. From eliminating manual move-in paperwork to putting resident needs and preferences in the palm of care staffs’ hand, we’ve giving senior living providers time back to create more meaningful moments with residents.

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts and participate in our research during this 20-minute discussion and interactive Q&A on Patient Attribution.

Patient attribution plays a critical role in care coordination and value-based care, yet many healthcare organizations still struggle with fragmented, incomplete, or inaccessible patient records. These gaps create inefficiencies, hinder collaboration, and impact both patient outcomes and financial performance. 

In this interactive workshop, we’ll explore the real-world challenges of patient attribution and engage in a hands-on discussion about how a more seamless, embedded approach could help. We’ll showcase an early prototype of an embeddable widget designed to bring key attribution details directly into care coordination and billing workflows for providers and frontline staff—eliminating manual effort and improving situational awareness.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

We’ll be hosting a Civitas Member dessert & coffee meet-up after lunch on April 2nd. Drop in and chat with Civitas Networks for Health CEO, Lisa Bari. 

Don’t miss Lisa moderating the panel featuring PointClickCare & Kno2: “Unlocking Seamless Healthcare Data Exchange with National Networks: Partnering for Better Care Coordination later in the afternoon on April 2nd at 4:15pm.

To RSVP, add this session to your calendar and register here – RSVP Link

Join us in the PointClickCare Pavilion’s Silent Theater for this 20-minute product demonstration and interactive Q&A designed for Senior Care organizations to gain visibility into how hospital and health system, ACOs, and health plan partners rely on PAC Management.

Our PAC Management solution improves care collaboration between network partners through real-time insights. It facilitates seamless care transitions and improves post-discharge outcomes. Learn how you can advance care outcomes, together with your network as you leverage PointClickCare Connect and Partner Toolkit within your EHR and your network partners rely on PAC Management.

Once you arrive at the Silent Theater, pick up our noise-cancelling headphones.  Even in the lively PointClickCare Pavilion, you’ll find a quiet space to focus on the future of healthcare technology.

Shape the future by sharing your feedback in the Innovation Lab in the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our EHR for Senior.

We will introduce our new Senior Living Electronic Health Record (EHR), designed to seamlessly integrate advanced technology, providing caregivers with real-time access to vital patient information and enhancing the quality of care for our residents.

Join us to explore how this innovative solution can transform senior living, improve patient outcomes, and streamline operations. Be part of the movement towards a brighter, healthier future for seniors!

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Problem:
Healthcare providers face numerous challenges in delivering high-quality care while navigating an ever-changing industry landscape. PointClickCare recognizes the need for ongoing platform enhancements to address these challenges and empower our customers to achieve their goals and maximize clinical and operational outcomes.  

Solution: 
PointClickCare’s Core Enhancement Process is an initiative that ensures that customer feedback is systematically triaged, analyzed, and prioritized for development. Our cross-functional teams, including customer support, regulatory experts, and product professionals, collaborate to understand customer needs and take action on enhancement requests. By leveraging data-driven insights and industry best practices, we deliver innovative solutions that meet the evolving needs of our customers. 

Outcome: 
The PointClickCare team will provide an overview of the Core Enhancement Process from request through development and release to help attendees gain an understanding of the process. They will showcase recent enhancements made to the EHR for SNF, highlighting their impact on customer workflows and outcomes. Additionally, hear firsthand from Heritage Health Therapy and Senior Care, as well as Willow Valley Communities, as they share their experience with the implementation of core enhancements. 

• Understand the Core Enhancement Project and the role of customers and PointClickCare teams in on-going partnership and collaboration, as well as recent EHR for SNF enhancements. 
• Learn how Heritage Health Therapy increased efficiency by decreasing audit times for chart reviews and improving the accuracy of clinical charts. 
• Hear how Willow Valley Communities enhanced compliance and achieved a 0% error rate during their CMS Medicare Part-A Mandated Five Record Review. 

The shift towards a more integrated and patient-centered healthcare model presents both opportunities and challenges. While the potential for improved patient outcomes and cost savings is significant, many organizations face hurdles in forming meaningful partnerships, integrating technology, and engaging patients. How can healthcare leaders navigate these obstacles and excel in a collaborative environment?

In this interactive networking session, participants will gather at round tables to share their insights and experiences. Together, we will delve into the essential components of successful healthcare initiatives. Through real-world stories, we will discuss the challenges and successes encountered by peers and industry experts, and identify practical steps to enhance collaboration and achieve better outcomes. Whether it’s leveraging technology, engaging patients, or fostering innovation, we will uncover the strategies that truly make a difference in the evolving landscape of healthcare.

Key Takeaways:

• Real-World Examples: Discover how accountable care organizations (ACOs), health systems, health plans, and skilled nursing facilities have forged successful partnerships and collaborations.
• Actionable Steps: Learn best practices and concrete actions to improve care collaboration with network partners.
• Strategies for Network Development: Explore methods for building and maintaining effective networks, leveraging real-time insights for better patient management.
• Fostering Innovation: Gain insights into how to promote innovation and visibility across care settings, enhancing transitions and post-acute care stays

Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a breakout session where we will review opportunities to integrate third-party solutions you’re likely already using with PointClickCare for more efficient workflows and less time spent on burdensome manual tasks.  

PointClickCare Marketplace offers a wide range of third-party integrations that seamlessly integrate with your electronic health record (EHR). Hear from a panel of senior living customers who have successfully utilized Marketplace to integrate remote patient monitoring, payments, and resident and family engagement tools to streamline their processes and enhance their resident experience. We’ll provide practical tips on how to leverage Marketplace to integrate your key systems and help you get started.  

Simply by integrating their payments vendor using Marketplace, one community saw a 96% reduction in payment processing time, and another saw, a 50% reduction in time required to distribute statements. Join us and consider how you can maximize the power of your EHR with integrations through PointClickCare Marketplace. 

This session is for our Marketplace partners. We strongly encourage individuals in product development and technical roles to participate. 

Session Details: Join us for an interactive breakout session designed to share the latest updates and provide  a unique opportunity to connect with the Marketplace team, share your feedback, and ensure that your voice is heard in our ongoing development efforts.  

Led by Pirasanna Sivalingam, Director of Product for Marketplace, this session will begin by delving into the new functionalities recently introduced to the Marketplace platform. These enhancements are aimed at improving efficiency and user experience, ensuring that partners can manage their listings and services more effectively. 

In the second half of the session, we will gather your feedback and insights on several potential new developments aimed at further enhancing the Marketplace. Your input is crucial in shaping the future of the program. 

We look forward to your participation! 

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our new Task & Scheduling concept.

This workshop will demonstrate how a unified tasking and scheduling system can enhance regulatory compliance, boost productivity and coordination, and improve overall care quality.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our Chart Defend Concept, supported by AI. 

This workflow is designed for Directors of Nursing in Skilled Nursing organizations to reduce liability and improve documentation and actions taken when falls occur.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Problem:
Join us as Dr. Pouya Afshar, Chief Medical Advisor at The Ensign Group and CEO of Presidium Health, breaks down the “perfect storm” of challenges in post-acute care that lead to preventable hospitalizations. He’ll share the tough realities of how hospitalizations affect patient outcomes and mortality, setting the stage for how data-driven solutions can change this narrative. Ensign Services provides support to over 300 skilled nursing entities and others in the post-acute care industry. 

Solution: 
The PointClickCare data science team has collaborated with The Ensign Group to evaluate the impact of using Secure Conversations and SBAR protocols over a six-month period for triaging whether to treat residents in place or send them back to the hospital. This initiative will also showcase the critical role that PointClickCare’s Practitioner Engagement plays in empowering nurses to make informed clinical recommendations. By leveraging their clinical training and firsthand observations, nurses can use the SBAR framework to formulate meaningful recommendations, effectively advocate for their patients, and enhance care quality and outcomes. 

Outcome: 
The transformative impact of integrating the SBAR protocol and providing real-time data access to nurse-provider communications will be shared during this presentation. Facilities that did not utilize Secure Conversations experienced an increase in hospitalizations, while those that did use Secure Conversations saw a decrease. The integration of SBAR protocols and real-time data-sharing enhances communication by giving nurses structured, actionable frameworks to escalate care issues, ensuring that providers can respond swiftly and effectively, and ultimately leading to improved patient outcomes. 

Problem:
The healthcare industry is facing significant challenges in improving clinical outcomes, enhancing financial performance, and elevating the patient experience. To be successful in value-based care (VBC) contracts, it is critical for each contract participant to build and leverage strategic partnerships to strengthen their position, and to better understand the broader impact these collaborations can have on their business operations. 

Solution:
In this session, we’ll bring together a panel featuring an Institutional Special Needs Plan (I-SNP), an Accountable Care Organization (ACO), and a senior care skilled nursing facility operator. Our speakers will share their firsthand experiences and insights on how these partnerships have led to better clinical outcomes, stronger financial performance, and enhanced customer experiences. They’ll discuss the practical steps and strategies that have proven effective in their organizations. 

We’ll also highlight how PointClickCare supports these strategic partnerships through real-time insights and analytics, providing the tools and data needed to make informed decisions and drive success. 

Outcome:
By the end of this session, attendees will gain valuable knowledge on how to leverage strategic partnerships to strengthen their position in VBC relationships. They’ll leave with a deeper understanding of the broader impact these collaborations can have on their business operations, equipped with actionable strategies and best practices to implement in their own settings. 

Discover how innovative healthcare organizations have successfully transformed post-acute care for their managed populations through collaborative partnerships and enhanced care management. This comprehensive workshop focuses on Ascension’s tremendous outcomes and offers actionable insights that will help you develop more collaborative partnerships, data-driven care management, and enhanced care delivery in post-acute settings. 

Key takeaways and learning objectives:

• Understand the key data metrics that inform quality network selection and enhance performance to improve care outcomes  
• Gain techniques to improve care management workflows 
• Learn best practices that enhance relationships with post-acute partners to improve collaborative outcomes 

As the baby boomer generation enters senior living and care communities in record numbers, providers must rethink how to deliver quality care in an evolving landscape. The traditional focus on clinical outcomes, while critical, is no longer sufficient on its own. To meet the expectations of this growing population, senior living providers must place a renewed emphasis on customer experience to drive both satisfaction and measurable care outcomes. 

This session will explore how focusing on the customer experience — through capturing accurate, real-time data and soliciting continuous feedback — can lead to improved quality metrics. Attendees will learn how understanding and responding to the unique needs of today’s seniors, who are more informed, technologically savvy, and expect higher levels of service than previous generations, is essential in ensuring successful care delivery. Case studies will demonstrate how providers who prioritize resident feedback — whether through surveys, face-to-face interactions, or digital platforms — can achieve higher satisfaction rates, reduced hospital readmissions, and improved staff engagement. 

Attendees will leave this session with practical strategies for collecting and utilizing real-time data and feedback to not only improve the customer experience but also to meet the evolving needs of this growing demographic while driving superior quality outcomes.  

Key Takeaways:

• Examine how to integrate feedback loops directly into care operations, enabling real-time adjustments to both clinical and non-clinical services.  
• Explore strategies for utilizing solutions such as Automated Care Messaging for easy access and communication to current and discharged patients. 
• Discuss practical strategies for collecting and utilizing real-time data and feedback to not only improve the resident experience but also to meet the evolving needs of this growing demographic while driving superior quality outcomes.

The financial pressures that drove significant adoption of value-based care models for Medicare populations in the U.S. healthcare system have not been as prevalent in Canada until now. Stagnant funding programs and staffing challenges are present at every level of care, widening the gap in care coordination. Amid these challenges, hospitals and senior care facilities are additionally seeing an increase in demand for care and services, placing even greater pressure on their limited resources. 

In the realm of integrated care, most models typically extend acute care services into the community. However, there are organizations that are taking a different approach by starting in community care and senior care and then expanding their services and presence into the home, and sometimes even upstream into hospitals. By adopting a “seniors first” and “community first” approach, these organizations are reimagining how they tackle the challenges of integrated care transitions. This alternative perspective allows leaders to reconsider their approach to delivering care that focuses on value and outcomes.  

In this session, our panelists will cover the unique ways their organizations have tackled the issues of care coordination to reduce costs and improve outcomes for seniors with the most complex needs. You will hear from Partners Community Health, St. Joseph’s Healthcare Hamilton, and the British Columbia Care Providers Association, moderated by Jonathan Sachs, Government Affairs Director at PointClickCare. Together, they will highlight the key elements of leadership and change management required to be successful in a challenging fiscal and regulatory environment.  

You’ll Hear About:

• The current healthcare demand and operational pressures within the industry and how those have changed in recent years.  
• Strategies to tackle gaps in care coordination and challenges with care transitions, and how to address them while achieving favorable results. 
• Important factors that led to their successes, and key takeaways for other senior care organizations facing similar challenges. 
• How to manage service delivery through “doing more with less.”

The financial process in healthcare is often the unexpected root cause of resident and staff frustration. Delayed payment updates to residents, redundant tasks for staff, and clunky systems erode trust and create unnecessary stress.  

See how billing and payment solutions coupled with a comprehensive clearinghouse can flip the script — seamlessly connecting payers, providers, and residents to streamline billing processes, reduce errors, and create a smoother financial experience.  

Join us for a session hosted by David Swenson, Senior Manager, Sales Engineering at Inovalon, a leading provider of cloud-based SaaS solutions empowering data-driven healthcare. Discover strategies to boost satisfaction, streamline the claim process, and improve collections — all while supporting resident well-being. 

Problem

The lack of effective data-sharing practices within the healthcare industry has hindered the ability to achieve better resident outcomes. Compliance with the Cures Act requirements is essential for promoting transparency and collaboration among healthcare providers. However, many organizations struggle to navigate and fully understand the regulatory requirements, including what constitutes information blocking. 

Furthermore, without proper tools and solutions in place, healthcare providers find it challenging to remain in compliance with the Cures Act. This poses a significant risk to their operations and ability to deliver high-quality care.  

Solution

This session will examine the Cures Act requirements and ways that PointClickCare solutions enable data sharing to promote better resident outcomes. The speakers will cover information-blocking scenarios and what type of enforcement activities are in place.  You will hear from one of our customers about their experience with the PointClickCare tools that enable them to remain in compliance. 

Outcome

The session will be presented by Jackie Nordhoff, Regulatory Affairs Director, Robin Roberts, Healthcare Technology Affairs Director, and Chandra Wilson, Clinical Operations Manager for Saint Anne Communities. 

Together they will share actionable insights and practical advice to empower attendees to embrace value-based care (VBC) with confidence. 

Key Takeaways:

• Understand the requirements of the Cures Act 
• Describe examples of info blocking 
• List solutions that support Cures Act requirements 

Attendees will leave with actionable steps to align their organizational priorities, leverage technology effectively, and ensure their continued success in a value-based care environment. 

Shape the future by sharing your feedback in the Innovation Lab within the PointClickCare Pavilion.  Join our experts to preview early-stage product designs and participate in our research during this 20-minute demonstration and interactive Q&A on our AI Chart Search Concept.

This workflow is designed for nurses in Skilled Nursing organizations to quickly find information in the chart, bringing needed information to where the nurse needs it, saving time by eliminating review and manual searching in multiple places.

Space is limited and available on a first-come, first-served basis. You’re welcome to arrive early to secure a spot or join us for another Innovation Lab presentation.

Problem:
The landscape of post-acute and long-term care is rapidly evolving, presenting significant challenges in care coordination and clinical outcomes. Traditional care models often overlook critical social determinants of health (SDOH) data, which are essential for understanding and improving patient outcomes. This oversight can lead to increased health disparities and inefficiencies in care delivery, impacting the overall quality of care provided to residents. 

Solution: 
This session will cover how advanced technology can transform care delivery by enhancing care coordination. The session will explore strategies for integrating SDOH data, streamlining communication across interdisciplinary teams, and leveraging real-time insights to make informed care decisions. By leveraging this broader set of data, providers can achieve a more holistic approach to patient care, ensuring that all aspects of a resident’s health are considered. 

Outcome: 
Attendees will leave the session equipped with practical knowledge and tools to implement in their own facilities. By integrating SDOH data and utilizing advanced communication tools, facilities can expect to see improved care coordination, reduced health disparities, and enhanced overall care quality. The session will provide attendees with strategies that have proven effective in optimizing health outcomes, improving resident satisfaction, and reducing operational costs through more efficient care practices. 

In senior living, clinical teams are often tasked with addressing all aspects of health, yet research shows that up to 80% of health outcomes are influenced by Social Determinants of Health. Poor quality of life (QOL) not only impacts overall well-being but also leads to increased clinical resource utilization and worsened health outcomes. Tools like engagement plans integrate into the clinical setting, bringing a structured, data-driven approach to enhancing social engagement and mental well-being. By identifying social risk factors through QOL and QOH assessments, engagement plans provide actionable strategies that complement traditional Care Plans. This session will explore how senior living communities can incorporate these tools into Interdisciplinary Team (IDT) meetings, ensuring a holistic, personalized approach to resident care that improves well-being, reduces avoidable healthcare interventions, and supports value-based care initiatives. 

Learning Outcomes:  

Quality of Life Drives Health Outcomes – Learn how QOL impacts Quality of Health (QOH) and why addressing social engagement is crucial to preventing cognitive and physical decline while reducing clinical resource utilization. 

Operationalizing tools in IDT Meetings – Understand how integrating the Engagement Plan into IDT discussions ensures a holistic, cost-effective, and measurable approach to senior care, aligning with value-based care models. 

A resident’s first 90 days in your community can make or break their experience and directly affect their length of stay. Creating a resident-friendly move-in process is the first crucial step in ensuring that new residents can focus on feeling at home. Move-in paperwork is often cumbersome and requires the collection of numerous signatures and other documentation. During a time of difficult decisions and emotional life changes, seniors and their families are often stuck spending hours completing move-in paperwork instead of getting settled.  

To address this experience, PointClickCare and Senior Sign have partnered to offer an integrated eSignature solution to eliminate manual move-in paperwork so you can create a welcoming experience for your new residents, all while ensuring you get the information you need to maintain compliance.  

We will discuss strategies for simplifying and digitizing the paperwork and documentation required for move-in. Learn about tools and resources that can help reduce the time and stress involved in the move-in process. Don’t let a cumbersome move-in process be the first experience for new residents in your community – let’s work together to make it a smooth and efficient experience for all. 

Problem:
There is a critical need to improve the standards of care for long-term care residents, particularly those with tardive dyskinesia, agitation, diabetes, and dementia. Medical directors and residents face numerous challenges and benefits in managing these conditions. 

Solution:
Discover how access to new, effective medications can enhance the management of chronic conditions, improve quality of life, and reduce provider costs. We will delve into the complexities of healthcare environments, rapid medical advancements, and regulatory requirements. Learn how medical directors can navigate these challenges through ongoing education, collaboration, and the utilization of comprehensive, up-to-date clinical protocols.  

Outcome:
Join us for an engaging panel discussion as we explore the critical need to improve the standard of care — specifically with newer medications in long-term care settings. This panel session will be led by Diego Lattanzio of PointClickCare Life Sciences. 

Key Takeaways:

• Understand the importance of medication management in long-term care and its impact on residents’ quality of life and health outcomes.
• Explore the role of medical directors in optimizing care practices, including medication policies, education, collaboration, and quality assurance.  
• Discover the value of data-driven insights in specific conditions like tardive dyskinesia, agitation, diabetes, and dementia and how these insights can enhance patient care in long-term care settings.  

In partnership with Civitas Networks for Health, we invite you to attend a panel discussion featuring technology leaders and policy experts on the topic of interoperability leveraging national networks. This event will explore how these networks facilitate nationwide interoperability for seamless health information exchange and how PointClickCare delivers interoperability services at scale and in direct compliance with treatment and operations use cases 

Discover how PointClickCare, North America’s largest care coordination and collaboration platform, through its partnership with Kno2, a Qualified Health Information Network (QHIN), is leading the way in connecting disconnected data.  Learn how the National Network strengthens care collaboration and enhances use cases, providing real-time data, insights, and notifications that drive care coordination workflows and improve patient outcomes.

Key Learning Objectives:

• Identify specific actions your organization needs to take to understand evolving requirements and prepare for TEFCA.
• Discover how PointClickCare’s expansive nationwide network and partnership with Kno2 expands capabilities to provide real-time data and insights, significantly improving care coordination and decision-making.
• Understand how PointClickCare’s strategic investments, acquisitions, and partnership with Kno2 have positioned it as the leading care coordination platform in North America and examine how this approach is shaping the future of comprehensive and integrated care capabilities.

Shuttles will begin departing from the ARIA Resort & Casino at 6:30 PM and will run regularly throughout the evening, ensuring you don’t miss a moment of the magic at AREA15.

Once you arrive at AREA15, you’ll be transported to a mystical garden where lush, colorful spaces and magical characters await. Immerse yourself in the enchanting atmosphere, savor unique culinary delights, and enjoy a night where innovation meets fantasy. Costumes are optional but highly encouraged.

Shuttles will also be available to take you back to the ARIA Resort & Casino throughout the night, so you can enjoy the festivities without worrying about transportation. Don’t miss this unforgettable experience—join us for a night of enchantment and inspiration!