Agenda
Breakout Session Registration Now Available!
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* Please Note: Session Titles, Descriptions, Dates and Times, and Speakers are Subject to Change
** Pre-Conference Sessions are at an Additional Cost
Mon, Oct 31
Tue, Nov 01
Wed, Nov 02
Thu, Nov 03
2:00 pm
2:00 pm – 5:00 pm PST
Registration Opens
7:00 am
7:00 am – 8:00 pm PST
Registration Opens
7:30 am
7:30 am – 8:30 am PST
Refreshment Break
8:30 am
8:30 am – 12:00 pm PST
Pre-Conference Session: Optimizing Your Workflow Processes for the Business Office Manager
Audience: SNF/SL Business Office Manager, CIO, Administrator, and other financial users
- Note: Approximately 70% of content is applicable to both US and CA markets. The remaining 30% focuses on US-only …
Audience: SNF/SL Business Office Manager, CIO, Administrator, and other financial users
- Note: Approximately 70% of content is applicable to both US and CA markets. The remaining 30% focuses on US-only billing processes and applies to US learners.
Knowledge Level: Beginner/Intermediate
Session Details: In this new hands-on, interactive training session, participants will learn how to get the most out of PointClickCare by managing and optimizing the daily, weekly, and monthly business office operations.
When you complete this session, you should be able to:
- Enhance the Preadmission process for PDPM, Medicaid Pending, and other payers
- Manage eligibility verification
- Identify and optimize the day to day tasks for the Business Office Manager
- Review billing processes and strategies
- Review the Month-end process
- Review Days Sales Outstanding dashboard and reports.
Note: Participants should bring a laptop for hands-on activities.
Danielle Freeney
Instructional Designer/Developer
PointClickCare
Manuela Gironelle
Instructional Designer/Developer
PointClickCare
8:30 am – 12:00 pm PST
Pre-Conference Session: Refocus from Volume to Value: a patient’s healthcare journey
Audience: SNF/SL DON (Director of Nursing), Administrators, Nurse Practitioners, Physician Assistants, Staff Nurse, Nursing Supervisor, Interdisciplinary Team
Knowledge Level: Intermediate
Session Detai…
Audience: SNF/SL DON (Director of Nursing), Administrators, Nurse Practitioners, Physician Assistants, Staff Nurse, Nursing Supervisor, Interdisciplinary Team
Knowledge Level: Intermediate
Session Details: In this new hands-on session, we will discuss the significance of value-based care throughout an individual’s healthcare journey.
This interactive course will lead learners through a case study of Mrs. Jones’ journey to wellness, laying the framework for a more integrated approach to care that encourages collaboration, compliance, and improved clinical outcomes. We will discuss the necessity of using real-time data to develop a network that provides visibility into Mrs. Jones’ existing conditions, as well as how to optimize the use of PointClickCare and interoperability to support a successful value-based care plan.
When you complete this session, you will be able to:
- Define value-based care
- Discuss how data can drive collaboration and increase organizational visibility in narrowing networks
- Identify how to use PointClickCare Connect to view shared documents and improve collaboration among all care providers
- more detailed session details here.
Pam Campbell
Instructional Designer/Developer
PointClickCare
Kim Treboni
Software Training Specialist
PointClickCare
8:30 am – 3:30 pm PST
Pre-Conference Session: Defensible by Design – Litigation and the EHR
Audience: Medical Records/HIM, CIO, CISO, In-House Counsel, DON, Administrator, Manager
Knowledge Level: Intermediate
Session details: Let’s face it, litigation is an inevitability in long term care….
Audience: Medical Records/HIM, CIO, CISO, In-House Counsel, DON, Administrator, Manager
Knowledge Level: Intermediate
Session details: Let’s face it, litigation is an inevitability in long term care. But your understanding of the EHR, how you manage your database and the workflows employed by staff, can have a material impact on discovery, deposition, and the trial outcomes. Not only does this impact the production of complete records for litigation, but also how staff respond in deposition. Understanding how you can optimize your system for success in litigation and implement setup and workflow processes to promote regulatory compliance AND defensibility in court is integral to this process and protecting the facility and the individual documenters making up your workforce.
When you complete this 2-part (3.5hr part 1 + 1hr lunch + 2.5hr part 2) session, you should be able to:
- Demonstrate the required shift in thinking of record keeping in digital formats and how that affects response to litigation
- Articulate what managing EHR data means within the context of producing records for review
- Identify and eliminate pitfalls to defense
- Adapt staff training to mitigate litigation risk from documentation.
Note: Participants should bring a laptop for hands-on activities.
Includes breakfast and lunch.
Karen Camacho
Manager, Product Escalation
PointClickCare
Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare
9:30 am
9:30 am – 2:30 pm PST
AH Testing
1:00 pm
1:00 pm – 3:30 pm PST
Pre-Conference Session: Advanced Strategies for Optimizing PointClickCare Medication Management
Audience: SNF/SL DON (Director of Nursing), Staff Nurse, Nursing Supervisor, Pharmacy Operations, Consultants and Account Managers.
Knowledge Level: Beginner/Intermediate understanding of Integrated Me…
Audience: SNF/SL DON (Director of Nursing), Staff Nurse, Nursing Supervisor, Pharmacy Operations, Consultants and Account Managers.
Knowledge Level: Beginner/Intermediate understanding of Integrated Medication Management (IMM)
Session Details: In this hands-on training session, participants will learn key practices to drive clinical operational excellence by optimizing PointClickCare’s Medication Management solutions to increase medication administration efficiency and reduce medication related risks. This session will equip participants to enhance their safe ordering and medication administration practices, ensure regulatory compliance, and implement monitoring and management solutions.
When you complete this session, you should be able to:
- Leverage tools to improve safety, efficiency, and medication costs through use of formulary management, clinical order review library and order templates.
- Use portals and dashboard views to implement best practices.
Pre-Requisites: We recommend taking the SmartZone training course entitled: Introduction to Orders in PointClickCare (PCC-CSNF-0070)
Note: Participants should bring a laptop for hands-on activities.
Meera Aboobakker
Implementation Specialist
PointClickCare
Polly Parsons
Implementation Specialist
PointClickCare
1:00 pm – 4:30 pm PST
Pre-Conference Session: Optimizing PointClickCare Document Manager for your Organization
Audience: SNF/SL Admission Coordinator and Business Office Manager
Knowledge Level: Intermediate/Advanced
Session details: In this new hands-on session, participants learn how to create facility templat…
Audience: SNF/SL Admission Coordinator and Business Office Manager
Knowledge Level: Intermediate/Advanced
Session details: In this new hands-on session, participants learn how to create facility templates and packets using Document Manager. This training equips participants with knowledge to create electronic documents. Sample documents will be provided in a PointClickCare training database for use during the session.
When you complete this session, you should be able to:
- Understand the value and workflow that Document Manager brings to your organization
- Update Document Manager Setup and Security
- Build templates and packets
- Complete the signing ceremony
- Monitor dashboard and reports.
*If you have documents that you would like to discuss during Q&A, please bring them to the session. Some examples can include:
- Admission Documents
- Clinical Resident Agreements
- Financial Resident Agreements
Note: Participants should bring a laptop for hands-on activities.
Robin Bartos
Sr. Software Training Specialist
PointClickCare
Sarah Meyer
Software Training Specialist
PointClickCare
4:30 pm
4:30 pm – 6:00 pm PST
Partner Welcome Reception
6:00 pm
6:00 pm – 8:00 pm PST
Welcome Reception
7:30 pm
7:30 pm – 8:30 pm PST
Health plans
Client Appreciation Dinner
7:00 am
7:00 am – 8:15 am PST
Breakfast
7:00 am – 7:00 pm PST
Registration Opens – General Attendees Only
8:30 am
8:30 am – 11:00 am PST
General Session and Keynote
8:30 am – 11:00 am PST
General Session Day 1 – Part 2
8:30 am – 11:00 am PST
General Session Day 1 – Part 3
8:30 am – 11:00 am PST
General Session Day 1 – Part 4
11:30 am
11:30 am – 3:30 pm PST
Marketplace & Showcase
12:00 pm
12:00 pm – 12:20 pm PST
PointClickCare Theater: Virtual Health
Doctor Doctor, gimme the news: Virtual Health a lifeline for nursing, the LTPAC care team, and residents.  Â
Join us in the theater for an interactive session featuring Virtual Health. A…
Doctor Doctor, gimme the news: Virtual Health a lifeline for nursing, the LTPAC care team, and residents.
Join us in the theater for an interactive session featuring Virtual Health. Attendees will learn about the benefits of an embedded, 24/7 telemedicine service offered in partnership with Sound Physicians.
The partnership between PointClickCare and Sound Physicians delivers on the promise and full potential of virtual health in the post-acute setting. This joint solution has been specifically designed to meet the mission-critical needs of post-acute providers to improve clinical care.
Virtual Health has proven to positively impact resident care, improve staff productivity and staff confidence. Discover how the limitations of traditional telemedicine solutions have been eliminated, leveraging the power of PointClickCare and the world-class clinical support delivered by on-shift, local Sound Physician hospitalists.
12:00 pm – 1:30 pm PST
Lunch
1:15 pm
1:15 pm – 1:35 pm PST
PointClickCare Theater: Infection Prevention and Control – A Roadmap for Better Outcomes
Registration for this presentation is NOT required.
Over the last four years, infection control is the highest cited surveyor tag. Infection control regulations have changed rapidly over the last se…
Registration for this presentation is NOT required.
Over the last four years, infection control is the highest cited surveyor tag. Infection control regulations have changed rapidly over the last several years and continue to evolve.
Learn how best practices can empower senior care providers to identify, manage, and communicate about infections and help to meet regulations on infection control.
Instant access to infection information and insights in one place, empowers your team to respond to infection outbreaks and quickly make informed decisions to prevent the spread of infections. Your staff can focus on patient care, improving quality outcomes, and reducing risks. This session will showcase:
- The evolution of infection control regulations and ways an effective infection control program can ensure adherence to them.
- Best practices and tools for infection oversight
- How peer organizations are using the solution to reduce risk and penalties
1:45 pm
1:45 pm – 2:30 pm PST
Breakout Session: Revenue Cycle Management 101: Learn Best Practices
Learn strategies leveraged by PointClickCare customers to optimize their revenue cycle performance and get paid faster. This comprehensive panel discussion will provide actionable insights covering th…
Learn strategies leveraged by PointClickCare customers to optimize their revenue cycle performance and get paid faster. This comprehensive panel discussion will provide actionable insights covering the following areas:
- Organizational design
- Staffing your revenue cycle operation
- Leveraging technology to drive efficiencies
- Using reporting and analytics to focus your efforts
- Helpful processes to drive consistency and repeatability
Katherine Costanzo
Director of Accounts Receivable
Embassy Healthcare
Rob MacPhee
Director, Business Development
PointClickCare
Mary Jo Parkins
Principal Solutions Leader, Revenue Cycle Management Services
PointClickCare
Monika Pullen
Vice President of Revenue Cycle Field Operations
Consulate Health Care
1:45 pm – 2:30 pm PST
Breakout Session: Changing the Game: Health Information at the Click of a Button
Historic staffing challenges have provided the opportunity to explore a more efficient and effective way of swiftly gathering patient data, for the admission process and during patient stay, that can …
Coral Lindahl
Corporate Head Float Nurse
Ebenezer/Fairview
Amy Peterson
Owner
Peterson Senior Health Consulting
1:45 pm – 2:30 pm PST
Breakout Session: Chief Engagement Officer is a Verb, not a Noun
Meaningful resident engagement has become a core business priority in senior living, is foundational to person-centered care and has been shown to be effective for decades. Yet, it still remains the l…
Charles de Vilmorin
CEO & Co-founder
Linked Senior, Inc.
Tina Sandri
CEO
Forest Hills of DC
1:45 pm – 2:30 pm PST
Breakout Session: Connect with PointClickCare Champions – Care Management
Connect with a panel of 5 PointClickCare Champions and engaged users of Pulse to hear tips, best practice suggestions, and pointers about how to optimize success with a variety of PointClickCare solut…
Angie Hamer
Clinical Consultant
Proactive Medical Review
Cyndi Howell
Lead RNAC/PCC Clinical Liaison
Willow Valley Communities
Lisa Longley Leatherwood
CEO
Silver Bluff Village
Nancy McCune
Healthcare Systems Administrator
Westmoreland Manor
Cassondra Padding
Clinical Informatics Coordinator
Resthaven CCRC
1:45 pm – 2:30 pm PST
Breakout Session: Diversity, Equity, Inclusion, and Belonging in LTC
Integrity, passion, and quality: these are not just words we say, but ideals we choose to guide and influence every decision we make. When one of our core values is a culture of trust and respect, we …
Jessica Burkard
Division Director, Community and Provider Engagement
Avamere
Paula Love
Director of Clinical Informatics
Avamere
1:45 pm – 2:30 pm PST
Breakout Session: Eating Hot Dogs While Being Chased by Lobsters: Lobster Taste on a Hot Dog Budget
Engagement with state and federal elected officials is vital to your business and plays critical role in reimbursement and legislation. In this session we will demonstrate why relationships with Cong…
Kristin Thrun
Administrator
JHG
John Vrba
CEO
Burgess Square Healthcare and Rehab Centre / Jordan Healthcare Group
1:45 pm – 2:30 pm PST
Breakout Session: Fast Track Your Location Acquisitions
In this session we will decouple the process of successfully completing a location acquisition, starting from the preparation phase through to performing reviews against the business rules and singing…
Cedric Anne
Director, Technical Services
PointClickCare
1:45 pm – 2:30 pm PST
Breakout Session: Leveraging Data to Drive Quality Outcomes
ROP Phase II and III require providers to use data to drive key operational decisions regarding process improvement and the center’s day-to-day operations. Due to the COVID-19 pandemic and delaye…
Samantha Vosloo
Account Executive
PointClickCare
1:45 pm – 2:30 pm PST
Repeat Breakout Session: Legal Documentation 101: How to Protect Yourself and Your Staff
All Documentation is Legal Documentation, and all Documentation has the potential to be Evidence. Did you know 80-85% of all medical malpractice claims are determined based on the medical record alone…
All Documentation is Legal Documentation, and all Documentation has the potential to be Evidence. Did you know 80-85% of all medical malpractice claims are determined based on the medical record alone? This means that in 80-85% of the time, your organization is dependent on the documentation your staff has completed to prove your case. Clear, complete, contemporaneous, and accurate documentation is the backbone of care delivery. Bad documentation can break the back of litigation and cost you money. In this session, we will review the regulatory requirements for documentation, what is the expected set of professional standards, provide guidance on the pitfalls of documentation, and also, share the impact of poor documentation on facilities’ litigation efforts. During this session we will discuss additional documentation requirements that you might not have thought of but should track during events such as COVID-19 to protect yourselves.
2:40 pm
2:40 pm – 3:00 pm PST
PointClickCare Theater: PointClickCare Connect: Improving Patient Transitions
Registration for this presentation is NOT required.
The healthcare ecosystem is fragmented – a disjointed mix of providers, systems, and data that lack coordination, leading to higher costs, po…
Registration for this presentation is NOT required.
The healthcare ecosystem is fragmented – a disjointed mix of providers, systems, and data that lack coordination, leading to higher costs, poor staff and patient experience, and inconsistent care. However, our mission is to connect providers across the continuum, making sure the right people get the right information when they need it to improve resident transitions of care and reduce re-admissions.
In this session, learn how PointClickCare Connect helps you tap into the provider network to improve resident transitions of care and reduce re-admissions by:
- Reviewing critical data, like progress notes or medications, allowing you to evaluate referrals with speed and confidence
- Seamless reconciliation of clinical data saving hours in your admissions process
- Real-time alerts when your discharged resident arrives at an ED allowing you to intervene
3:15 pm
3:15 pm – 4:00 pm PST
Breakout Session: Achieve Better Outcomes with Better Insights
The use of the companion application and mobile real-time documentation increases the accuracy of resident care provided and frequency in which services occur. The companion application will provide t…
Stacy Scott
Sr. Software Training Specialist
PointClickCare
3:15 pm – 4:00 pm PST
Breakout Session: Defining the future of senior care: why Technology and Integrated Systems are key
The last two years have not been kind to the senior care sector with both internal staffing and care issues and external perceptions leaving a mark on the industry. So how can the industry change this…
Anthony Mar
CEO and Founder
Cliniconex
3:15 pm – 4:00 pm PST
Breakout Session: Document Manager: What it is, What We Wish We Knew, and What We’ve Learned
In this session, attendees will learn about Creative Solutions in Healthcare’s implementation and adoption of PointClickCare’s Document Manager, including lessons learned, short cuts, and efficencies….
Lisa Doehrman
Process Development
Creative Solutions in Healthcare
3:15 pm – 4:00 pm PST
Breakout Session: Integrated Telehealth: Transforming Clinical Outcomes from Admission to Discharge
The unfulfilled promise of telemedicine has left many LTPAC providers disappointed. Technology challenges and poor adoption have resulted in lackluster results and poor clinical outcomes. But now, tha…
The unfulfilled promise of telemedicine has left many LTPAC providers disappointed. Technology challenges and poor adoption have resulted in lackluster results and poor clinical outcomes. But now, thanks to EHR integration, LTPAC providers are cracking the telemedicine code with dramatic results.
You’ll hear from Sound Physicians and HSM (Health Services Management) about the power of fully integrated Virtual Health to improve transitions of care to and from your community, treat more patients in place, support anxious patients and family members, and manage necessary returns to acute so residents can return to your community quickly, often without costly readmissions.
We’ll share anecdotes, case studies, data, and ROI information that may change your mind about telehealth. Whether you already have a telehealth solution or just looking to get started, you won’t want to miss this conversation.
Session Outcomes:
- Participants will be able to identify how integrated telehealth can improve clinical outcomes for patients during transitions of care, including admission, emergency department transfers, and discharge, and understand the organizational and financial benefits these improvements bring.
- Participants will understand the change management process for implementing an integrated telehealth program and the impact a program can make on all stakeholders, including frontline nurses, residents, families, referral partners, medical directors/attendings, and operators.
- Participants will be able to differentiate between integrated virtual health and standard telehealth solutions, evaluate the level of integration their current solution provides, and assess what changes they could make to improve the telehealth program in their community.
Kevin Baxter
VP of Operations
HSM
Brian Carpenter
Chief Medical Officer, Telemedicine
Sound Physicians
Brendan McNamara
CEO Telemedicine
Sound Physicians
3:15 pm – 4:00 pm PST
Breakout Session: Legal Documentation 101: How to Protect Yourself and Your Staff
All Documentation is Legal Documentation, and all Documentation has the potential to be Evidence. Did you know 80-85% of all medical malpractice claims are determined based on the medical record al…
Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare
3:15 pm – 4:00 pm PST
Breakout Session: Mastering Negotiation: How to Properly Negotiate with Managed Care Companies
When we think about negotiation, it often brings to mind people in suits, slamming their fists down on large oak tables demanding concessions. The truth is, we are constantly negotiating. A meeting wi…
Steve Shain
Chief Operating Officer
LTC Contracting
3:15 pm – 4:00 pm PST
Breakout Session: Moral Injury and Caregivers
This session addresses how COVID-19 has exposed the moral injury of front line care staff by defining moral injury and how it differs from burnout. The presentation will dive in to how the healthcare …
Terri Waldman
Executive Director
St. Luke’s in the Desert, Inc.
3:15 pm – 4:00 pm PST
Breakout Session: Remote Patient Monitoring: Transforming Clinical Outcomes
Breathing rate is a strong predictor of morbidity and mortality. However, is the most difficult vital sign to measure accurately and consistently. Current methods of measuring breathing rates, the mos…
Fares Siddiqui
CEO and Co-Founder
Circadia Health
3:15 pm – 4:00 pm PST
Repeat Breakout Session: Changing the Game: Health Information at the Click of a Button
Historic staffing challenges have provided the opportunity to explore a more efficient and effective way of swiftly gathering patient data, for the admission process and during patient stay, that can …
Coral Lindahl
Corporate Head Float Nurse
Ebenezer/Fairview
Amy Peterson
Owner
Peterson Senior Health Consulting
4:15 pm
4:15 pm – 5:00 pm PST
Breakout Session: Gain an Effective Operational Edge on Insurance Authorizations
Over the past 3 years, obtaining an authorization and successfully receiving reimbursement for services provided has been extremely challenging. Facilities are faced with service limitations, reduced …
Denise Croft
Senior Consultant
Richter Healthcare Consultants