

SUMMIT 2025 Agenda
Here’s what’s scheduled for the event. Agenda is subject to change.
Mon, Mar 31
Tue, Apr 01
Wed, Apr 02
7:00 am
7:00 am – 7:00 pm PST
Registration: SUMMIT Badge Print and Pickup
8:30 am
8:30 am – 3:30 pm PST
Pre-Conference Session: Defensible by Design – Litigation and the EHR
Audience: United States (US), Canada (CDN), Skilled Nursing Facility (SNF), Senior Living (SL), Medical Records/Health Information Management, Chief Information Officer (CIO), Chief Information Securi…
Audience: United States (US), Canada (CDN), Skilled Nursing Facility (SNF), Senior Living (SL), Medical Records/Health Information Management, Chief Information Officer (CIO), Chief Information Security Officer (CISO), In-House Counsel, Director of Nursing (DON), Administrator, Manager
Duration: 6 hours
Knowledge Level: Intermediate
Session Details: Let’s face it, litigation is an inevitability in long term care. But your understanding of the EHR, how you manage your database, and the workflows employed by staff, can have a material impact on discovery, deposition, and the trial outcomes. Not only does this impact the production of complete records for litigation, but also how staff respond in deposition. Understanding how you can optimize your system for success in litigation and implement setup and workflow processes to promote regulatory compliance AND defensibility in court is integral to this process and protecting the facility and the individual documenters making up your workforce.
When you complete this 2-part (6-hour) session, you should be able to:
- Demonstrate the required shift in thinking of record keeping in digital formats and how that affects response to litigation.
- Articulate what managing EHR data means within the context of producing records for review.
- Identify and eliminate pitfalls to defense.
- Adapt staff training to mitigate litigation risk from documentation.
Note: Participants should bring a laptop for hands-on activities.
8:30 am – 12:00 pm PST
Pre-Conference Session: Level Up Your Payer Configuration
Audience: United States (US), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Chief Financial Officer (CFO), Chief Information Officer (CIO), Administrator, an…
Audience: United States (US), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Chief Financial Officer (CFO), Chief Information Officer (CIO), Administrator, and other financial users
Duration: ½ day
Knowledge Level: Intermediate/Advanced
Session details: Accurate payer configuration is vital for billing and reimbursement, regulatory compliance, efficient claims processing, and data accuracy. Although important, configuring and maintaining payers can be quite complex and challenging.
In this hands-on, interactive training session, participants are guided through leveling up payer configuration skills. Join us and become a true guru of payer creation!
When you complete this session, you should be able to:
- Determine new Payers’ requirements.
- Add new or modify existing payer related configuration.
- Confirm A/R Configuration setup.
- Review Payer/Schedules setup.
- Add new or modify Payer Rules.
- Manage Payer activation and Payer Rules and Rates.
- Maintain Charge/Adjustment Codes and Ancillary rules.
Note: Participants should bring a laptop for hands-on activities.
8:30 am – 12:00 pm PST
Pre-Conference Session: Configure it Out: Beyond the Basics
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), Senior Living Facilities (SL), Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, Consultan…
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), Senior Living Facilities (SL), Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, Consultant, and/or any staff member in charge of clinical configuration maintenance
Duration: ½ day
Knowledge Level: Intermediate/Advanced
Session details: Has it been a while since your PointClickCare implementation? Does your team struggle with implementing best practice workflows? Do you find it challenging to keep your database up to date with the ever-changing regulatory requirements of our industry?
“Configure it Out” is back for the second year in a row – but this time, we’ll look beyond the basics into more advanced configuration topics. In this hands-on training session, we will review strategies to better align your configuration with your organizational policies, procedures, and best practices. We’ll cover key topics such as: User Defined Assessments (UDA), Point of Care (POC), Minimum Data Set (MDS), Reports, and more.
When you complete this session, you should be able to:
- Differentiate between enterprise and facility configuration.
- Explore reports that can help you achieve the best clinical outcomes.
- Configure and maintain your database with confidence.
Note: Participants should bring a laptop for hands-on activities.
1:00 pm
1:00 pm – 4:30 pm PST
Pre-Conference Session: Mastering Orders: Enhancing the Resident Journey
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Administrator, Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, C…
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Administrator, Director of Nursing (DON), Wellness Director, Informatics Staff, Systems Analyst, Consultant, Medical Professional, and/or any staff member involved with orders management
Duration: ½ day
Knowledge Level: Intermediate
Session details: In this hands-on, interactive training session, participants are guided through gaining essential knowledge and skills to efficiently manage orders throughout the entire resident care journey, from pre-admission/move-in to discharge/move-out. Effective orders management is vital for minimizing risk, improving care coordination, and enhancing overall outcomes.
When you complete this session, you should be able to:
- Address common challenges to achieve improved business outcomes by utilizing tasks, order templates, order sets, behavior monitoring, clinical order review, formulary management and more.
- Explore the use of reports, portals and dashboards to promote effective orders management and produce real-time insights.
- Define strategies for effective communication and collaboration among healthcare providers, caregivers, families, and residents from pre-admission through discharge.
Note: Participants should bring a laptop for hands-on activities.
1:00 pm – 4:30 pm PST
Pre-Conference Session: Insights Using Data to Drive Clinical Decisions
Audience: United States (US), Skilled Nursing Facilities (SNF), Director of Nursing (DON), Administrator, and Informatics Staff
Duration: 1/2 Day
Knowledge Level: Intermediate
Brief Description: Skil…
Audience: United States (US), Skilled Nursing Facilities (SNF), Director of Nursing (DON), Administrator, and Informatics Staff
Duration: 1/2 Day
Knowledge Level: Intermediate
Brief Description: Skilled nursing is an increasingly competitive environment; and the most successful organizations leverage their data to drive accurate decisions. Our Insights solution uses data from PointClickCare to help organizations succeed in their data-driven journey. In this session, we will share how to use Insights to drive strategic decisions, provide operational transparency, and develop partnerships across the organization.
When you complete this session, you should be able to:
- Describe best practices for data visualizations and reporting in daily operational meetings.
- Leverage Market Insights to build a case for network, positioning, and better understand your network competitors as you prepare for a value-based care world.
- Improve clinical outcomes and strengthen your Five Star quality scores.
- Effectively communicate the value of making data-informed decisions leveraging technology, wherever you are in your data journey.
Note: Participants should bring a laptop for hands-on activities.
1:00 pm – 4:30 pm PST
Pre-Conference Session: Bridging the GLAP – AR to GL
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Accountants, Chief Financial Officer (CFO), Controllers, Administra…
Audience: United States (US), Canada (CDN), Skilled Nursing Facilities (SNF), and Senior Living (SL), Business Office Manager (BOM), Accountants, Chief Financial Officer (CFO), Controllers, Administrator, and other financial users
Duration: ½ day
Knowledge Level: Intermediate/Advanced
Session details:
General Ledger (GL) and Accounting play crucial roles in managing an organization’s financial activities.
In this hands-on, interactive training session, you as the participant are guided through an engaging session where you’ll learn to master the financial configuration that connects AR and GL workflows. Don’t miss this opportunity to enhance your financial expertise and streamline your workflow!
When you complete this session, you should be able to:
- Review financial configuration to connect the AR and GL Workflows.
- Monitor AR Month End Reports to ensure that financial data is accurate.
- Identify information exchanged between AR to GL (Month End Import to Cash Receipts postings and reversals).
- Reconcile the GL to AR and GL to AP.
- Run and customize Financial Statements.
Note: Participants should bring a laptop for hands-on activities.
5:00 pm
5:00 pm – 7:00 pm PST
Partner/Sponsor Welcome Reception (Limited Access), SUMMIT Badge Required
7:00 pm
7:00 pm – 9:00 pm PST
Welcome Reception (SUMMIT Badge Required)
7:00 am
7:00 am – 5:00 pm PST
Registration: SUMMIT Badge Print and Pickup
7:30 am
7:30 am – 9:00 am PST
Breakfast
7:30 am – 9:00 am PST
Partner Expo Hall
9:00 am
9:00 am – 10:15 am PST
General Session Day 1
10:15 am
10:15 am – 10:30 am PST
Break
10:30 am
10:30 am – 11:00 am PST
General Session Day 1
11:00 am
11:00 am – 1:30 pm PST
Partner Expo Hall
11:00 am – 6:00 pm PST
PointClickCare Pavilion
11:30 am
11:30 am – 11:50 am PST
Silent Theater Session 1
12:00 pm
12:00 pm – 1:30 pm PST
Lunch
12:30 pm
12:30 pm – 12:50 pm PST
Silent Theater Session 2
1:15 pm
1:15 pm – 1:35 pm PST
Silent Theater Session 3
1:45 pm
1:45 pm – 2:30 pm PST
Breakout Session: TEAMwork: Achieving Success in Mandatory Payment Models
The future of mandatory Centers for Medicare and Medicaid Services (CMS) reimbursement models is here. As TEAM gains momentum, monitoring post-acute transitions promises to be more important than ever…
The future of mandatory Centers for Medicare and Medicaid Services (CMS) reimbursement models is here. As TEAM gains momentum, monitoring post-acute transitions promises to be more important than ever for health systems. We’ll delve into how leading healthcare organizations are preparing to leverage this model to enhance patient outcomes, streamline operations, and drive success.
Key takeaways and learning objectives:
- Discover how to decrease overall episode of care spend through care transition planning and ongoing care collaboration with skilled nursing facility (SNF) partners
- Learn how to reduce unnecessary rehospitalizations by empowering emergency department (ED), acute, and ambulatory providers and care management teams
- Gain techniques to streamline care management workflows
1:45 pm – 2:30 pm PST
Breakout Session: Better Mealtimes: Simplify Foodservice and Stay on Budget
A lot goes into putting nutritious, tasty meals on the table in a skilled nursing facility (SNF). From menu planning and procurement to order-taking and production, foodservice operations are time con…
A lot goes into putting nutritious, tasty meals on the table in a skilled nursing facility (SNF). From menu planning and procurement to order-taking and production, foodservice operations are time consuming and complex. Groceries are often the second largest expense for SNFs after staffing, and it can be difficult to provide variety, adapt to resident preferences, and meet nutritional needs, diet orders, and textures while staying on budget.
Mealtime Solutions is an all-in-one foodservice management technology to help SNFs coordinate end-to-end foodservice operations. It enables you to simplify dining services, reduce food waste and create efficiencies to stay on budget, manage resident preferences, and provide your staff tools they need to monitor food safety. With Mealtime Solutions, you will spend less time working across various tools to free up more time for what matters most.
Join us to hear from a facility that has utilized Mealtime Solutions to revolutionize their dining services all while simplifying the operations for their staff. Learn how you can improve your foodservice operations and enhance resident satisfaction.
Key Takeaways:
- Identify opportunities to simplify your foodservice operations with integrated processes.
- Evaluate opportunities to reduce the risk of F-tags with enhanced food safety monitoring tools.
- Consider how integration with the resident’s clinical record will enable you to deliver meals that meet allergen, texture and dietary preference requirements.
1:45 pm – 2:30 pm PST
Breakout Session: Creating Success Under Value-Based Care With Data Sharing
Problem:
Value-based care (VBC) models are transforming the healthcare payment landscape, with CMS setting ambitious goals for widespread adoption by 2030. For skilled nursing facilities, long-term car…
Problem:
Value-based care (VBC) models are transforming the healthcare payment landscape, with CMS setting ambitious goals for widespread adoption by 2030. For skilled nursing facilities, long-term care providers, continuing care retirement communities (CCRCs), hospitals, and health systems, the shift from fee-for-service to VBC presents both opportunities and challenges. While these models aim to improve patient outcomes and reduce the total cost of care, they also demand increased collaboration, seamless care coordination, and a strategic approach to data sharing.
Many organizations struggle to adapt their workflows and technology infrastructures to meet the requirements of VBC. Siloed data and administrative burdens impede the seamless exchange of data, hindering their ability to realize the benefits of these models. How can providers prepare their information technology (IT) readiness strategies and use health information technology (HIT) to mitigate risks, maximize rewards, and thrive in a VBC environment?
Solution:
This session will explore how senior living and post-acute care providers can harness the power of HIT to succeed in VBC. By examining the current VBC landscape, participants will gain insights into emerging trends and best practices for navigating this complex shift.
The discussion will emphasize the role of efficient data exchange and communication across the care continuum. Using real-world examples of successful initiatives, attendees will learn how organizations are leveraging interoperable HIT solutions to reduce administrative burden, improve outcomes, and foster care collaboration.
Attendees will also be introduced to strategies for assessing and enhancing their current IT readiness. Key areas of focus will include preparing PointClickCare databases for upcoming changes, optimizing workflows, and ensuring compliance with evolving requirements in the VBC ecosystem.
Outcome:
The session will be presented by Robert Latz, CIO of Trinity Rehabilitation Services and Misty LaFave, Director of Director, Product Management, Interoperability at PointClickCare. Together they will share actionable insights and practical advice to empower attendees to embrace VBC with confidence.
Key Takeaways:
- Understand the VBC Landscape:
Gain a comprehensive overview of the growth of VBC models, including CMS goals and the implications for senior care and post-acute providers. - Best Practices in HIT Readiness:
Learn how to prepare your PointClickCare database and IT infrastructure for the demands of VBC. - Effective Data Sharing Strategies:
Discover how interoperable health technology can reduce administrative burden, improve care coordination, and drive better patient outcomes. - Minimizing Risks and Maximizing Rewards:
Explore proven approaches to navigating the financial and operational challenges of VBC. - Emerging Trends and Real-World Success Stories:
Hear examples of innovative projects and initiatives that are transforming care delivery and achieving measurable success under VBC.
1:45 pm – 2:30 pm PST
Breakout Session: Senior Living: Our Vision for the Future
Join PointClickCare’s senior living leadership team for an engaging discussion on the industry trends that are shaping our vision for the future. During this session, we will delve into our expanding …
Join PointClickCare’s senior living leadership team for an engaging discussion on the industry trends that are shaping our vision for the future. During this session, we will delve into our expanding resources, covering every aspect of senior living from product development to customer support. You’ll learn about our recent product enhancements and our upcoming investments, which are focused on providing a simplified, intuitive EHR platform that supports person-centered, coordinated care. We’ll also introduce our new foundation for senior living, designed to provide a more streamlined and user-friendly experience while retaining the powerful capabilities of PointClickCare’s current solutions.
Key Takeaways:
- Meet our dedicated senior living team.
- Gain insights into the current trends and initiatives shaping the future vision for our senior living experience.
- Explore recent and upcoming product enhancements as well as new offerings, each purpose-built for senior living.
1:45 pm – 2:30 pm PST
Breakout Session: Today’s Enhancements and Tomorrow’s Innovations: SNF Roadmap Review
Problem:
Skilled Nursing Facilities (SNFs) need a clear and forward-looking roadmap to stay ahead of challenges and ensure they are equipped with the latest tools and strategies. PointClickCare recogni…
Problem:
Skilled Nursing Facilities (SNFs) need a clear and forward-looking roadmap to stay ahead of challenges and ensure they are equipped with the latest tools and strategies. PointClickCare recognizes important issues impacting SNFs and has developed a comprehensive roadmap for the future development of our EHR for SNF platform. This session will highlight the direction our EHR for SNF platform is headed, providing detailed insights into product development and the anticipated shifts in care delivery that need to be addressed. Key issues covered will include clinical workflow enhancements and changes in the dynamics of care delivery. This session will offer a unique opportunity to hear from and interact with senior product and clinical transformation leaders, ensuring that your facility is prepared for the future of healthcare.
Solution:
By anticipating changing SNF needs and planning solutions for evolving challenges, PointClickCare’s EHR for SNF platform is prepared to enhance care delivery for SNFs in several key areas:
Clinical Workflow Enhancements: We will explore how our platform is being optimized to streamline clinical workflows, reducing administrative burdens and improving patient care.
Revenue Cycle Management Improvements: Our roadmap includes significant enhancements in revenue cycle management, designed to increase efficiency and accuracy in billing and reimbursement processes.
Changes in Care Delivery Dynamics: We will discuss the evolving landscape of care delivery and the necessary adjustments to ensure our platform remains at the forefront of industry standards.
Outcome:
By attending this session, you will gain valuable insights into the future direction of PointClickCare’s EHR for Skilled Nursing Facilities (SNF) platform. Key outcomes include:
- See how your facility can use EHR for SNF to achieve enhanced clinical workflows, reduce administrative burdens and improve patient care quality.
- Learn how EHR for SNF facilitates improved revenue cycle management, increases efficiency and accuracy in billing, and improves reimbursement processes.
- Leverage opportunities to ask questions, share feedback, and influence the future development of the EHR for SNF platform by interacting with senior product and clinical transformation leaders.
1:45 pm – 2:30 pm PST
Breakout Session: State of the Union – Canada
Canada’s healthcare system is at a critical juncture, facing dynamic challenges, and transformative opportunities. Join this insightful session to explore the current state of healthcare across the co…
Canada’s healthcare system is at a critical juncture, facing dynamic challenges, and transformative opportunities. Join this insightful session to explore the current state of healthcare across the country, with a particular focus on long-term and post-acute care. Our expert speakers will provide a comprehensive overview of pressing issues such as policy shifts, funding changes, and the adoption of new technologies, including PointClickCare’s role in driving innovation.
We’ll also examine provincial variations in healthcare delivery, workforce challenges, and strategies for improving care outcomes. Whether you’re a healthcare leader, provider, or technology partner, this session will provide actionable insights into how Canada is addressing the complex demands of its healthcare system while embracing innovation and collaboration.
Key Takeaways:
- Gain a deeper understanding of current trends and challenges in Canadian healthcare.
- Learn how policy changes are impacting long-term and post-acute care providers.
- Discover innovative solutions and strategies to enhance care delivery in Canada.
Join us to explore the path forward in shaping a resilient, sustainable healthcare system for all Canadians.
2:30 pm
2:30 pm – 3:15 pm PST
Partner Expo Hall
2:30 pm – 3:15 pm PST
Break
2:45 pm
2:45 pm – 3:05 pm PST
Silent Theater Session 4
3:15 pm
3:15 pm – 4:00 pm PST
Breakout Session: Navigating PDPM: Strategies for Financial Success in the Changing Healthcare Environment
Problem:
The Patient-Driven Payment Model (PDPM) represents a significant shift in how skilled nursing facilities and long-term care providers deliver and bill for care. With the Centers for Medicare …
Problem:
The Patient-Driven Payment Model (PDPM) represents a significant shift in how skilled nursing facilities and long-term care providers deliver and bill for care. With the Centers for Medicare and Medicaid Services (CMS) requiring states to transition from Resource Utilization Groups (RUGs) to PDPM for Medicaid reimbursement, providers are grappling with the complexities of adapting their workflows, ensuring accurate coding for Minimum Data Set (MDS) assessments and maintaining financial health amid evolving regulations.
Accurate coding and compliance have never been more critical, as errors can lead to reduced reimbursement and increased operational strain. Additionally, many organizations are unsure how to optimize their processes or leverage data to meet quality and financial benchmarks. How can providers ensure they remain financially solvent while meeting high standards of care under this dynamic new payment system?
Solution:
This session will provide a comprehensive overview of the latest MDS 3.0 updates and their implications for PDPM reimbursement. Attendees will gain clarity on the role of accurate MDS coding and how these updates directly impact care delivery and financial performance.
Through a deep dive into state transitions to PDPM for Medicaid reimbursement, participants will learn about the operational challenges and opportunities presented by this shift. Real-world strategies will be shared to help providers implement PDPM, maintain compliance, and enhance care quality while protecting their bottom line.
Attendees will also discover how to use PointClickCare tools and reports to gain actionable insights, improve MDS accuracy, and drive continuous quality improvement. This session will empower organizations to turn PDPM challenges into opportunities for operational and financial success.
Outcome:
The session will be led by Eugene Gonsiorek, VP of Regulatory Affairs, and Genice Hornberger, Regulatory Affairs Director at PointClickCare. Their extensive knowledge and practical advice will guide attendees through the complexities of PDPM and provide actionable solutions for their organizations.
Key Takeaways:
- Understand MDS 3.0 Updates: Learn how recent changes impact PDPM reimbursement and care delivery, with a focus on the critical importance of accurate MDS assessments.
- Navigate State Medicaid Transitions: Gain insights into how states are adopting PDPM for Medicaid reimbursement and the operational implications for providers.
- Implement PDPM-Compliant Processes: Explore strategies to ensure compliance, optimize workflows, and enhance care quality under the PDPM model.
- Leverage Data-Driven Insights: Discover how to use PointClickCare reports to identify trends, improve MDS coding accuracy, and support financial and operational goals.
- Achieve Financial Success: Uncover best practices for maintaining financial stability and operational excellence in the evolving PDPM landscape.
Attendees will leave this session equipped with the tools and strategies needed to navigate the challenges of PDPM confidently and achieve financial and operational success in the changing healthcare environment.
Eugene Gonsiorek
VP Clinical Regulatory Standards
PointClickCare
Genice Hornberger
Regulatory Affairs Director
PointClickCare
3:15 pm – 4:00 pm PST
Breakout Session: Unleashing the Full Potential of Your EHR: Maximizing Efficiency Through Integration
Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a game-changing breakout session as we unveil the solution…
Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a game-changing breakout session as we unveil the solution to your skilled nursing facility’s (SNF) operational challenges.
PointClickCare Marketplace offers a wide range of third-party integrations that seamlessly integrate with your electronic health record (EHR). Learn from a panel of SNF customers who have successfully utilized Marketplace to streamline their workflows across various facets of their operations including:
- Integrating medical devices like vital signs equipment and glucose monitors
- Improving communication and documentation-sharing with third party physician groups
- Automating family communication with integrated resident and family engagement tools
Discover how these integrations can help you free up valuable time for staff, allowing them to focus on providing top-notch care for residents.
During this session, our panelists will share their personal success stories and provide practical tips on how to leverage Marketplace for maximum efficiency in your facility. Join us and discover how you can maximize the power of your EHR with integrations through PointClickCare Marketplace.
3:15 pm – 4:00 pm PST
Breakout Session: Implementation of the LTCF Assessment: Enhancing Person-Centered Care at Sienna Senior Living
In Canada the move to the long-term care facility (LTCF) assessment is a significant regulatory change that poses challenges for organizations as they need to adapt their existing systems and workflow…
In Canada the move to the long-term care facility (LTCF) assessment is a significant regulatory change that poses challenges for organizations as they need to adapt their existing systems and workflows to comply with these regulations, while maintaining their commitment to high-quality, person-centered care.
To achieve success, organizations must have dual focus on compliance and quality of care, which is crucial for enhancing the resident experience in long-term care. This session will provide practical guidance and insights on how organizations can effectively incorporate the LTCF questions into their existing assessment processes.
Join Sienna Senior Living as they share how they successfully navigated these regulatory changes during the early adoption phase with the Interior Health Authority in British Columbia and the subsequent application in Ontario. They will provide valuable lessons for other LTC providers such as:
- How to maintain their approach to a resident-focused plan of care while adhering to the LTCF changes.
- How to minimize the impact of change with the LTCF assessment with the continued utilization of resident-centered care planning philosophy.
- Key considerations and experience in facilitating the transition to the LTCF assessment.
Sarah Bendo
Manager, Business & Health Systems
Sienna Senior Living
Metzie Lacroxi
Director, Clinical Services
Sienna Senior Living
Jennifer Milbrandt
Group Product Manager
PointClickCare
3:15 pm – 4:00 pm PST
Breakout Session: Optimizing Practitioner Efficiency Through Integration: Tools for Improved Care and Reduced Burden
Problem:
The healthcare industry is grappling with significant challenges, including improving provider practice efficiency, streamlining communication, reducing administrative burdens, and enhancing r…
Problem:
The healthcare industry is grappling with significant challenges, including improving provider practice efficiency, streamlining communication, reducing administrative burdens, and enhancing regulatory compliance. Providers need to leverage ONC-certified technology to achieve seamless interoperability, minimize repetitive tasks, and support high-quality patient care.
Solution:
In this panel-style session, we will dive into how the integration of EHR for Practice Groups with PointClickCare tools can address these challenges. Our expert panelists will share real-world examples of how this integration has transformed clinical workflows, streamlined communication, and contributed to overall operational success. They will also discuss the practical steps and strategies that have proven effective in their practices.
We’ll highlight how PointClickCare’s integrated tools provide the necessary real-time insights and analytics to support practitioners in delivering exceptional patient care while reducing their administrative workload.
Outcome:
By the end of this session, attendees will gain valuable insights into leveraging technology to foster seamless interoperability, reduce repetitive tasks, and support practitioners in delivering high-quality patient care. They will also understand the broader impact these tools can have on their business operations, equipping them with actionable strategies to implement in their own practices.
Jody Long
Vice President of Operations
MindCare Solutions
3:15 pm – 4:00 pm PST
Breakout Session: Unlocking the Power of Pharmacy Connect
Explore the transformative impact of implementing PointClickCare Pharmacy Connect in healthcare communities. Attendees will gain insight into how this powerful tool integrates seamlessly into existing…
Explore the transformative impact of implementing PointClickCare Pharmacy Connect in healthcare communities. Attendees will gain insight into how this powerful tool integrates seamlessly into existing workflows, streamlining medication management, reducing errors, and improving communication between care teams and pharmacies.
Drawing on our recent implementation, this session will offer practical guidance on key strategies for a successful rollout, including integration with your eMAR, staff training, and addressing common challenges. We’ll also highlight the operational efficiencies gained through real-time data sharing, automated medication ordering, and enhanced compliance tracking. This session is ideal for senior living leaders, information technology (IT) professionals, and caregivers looking to optimize medication workflows and enhance patient care through the use of Pharmacy Connect.
- Learn how Pharmacy Connect improves medication management and improves staff time management.
- Explore how Pharmacy Connect streamlines obtaining medications from the pharmacy.
- Discuss implementation best practices for implementation and roll out.
3:15 pm – 4:00 pm PST
Breakout Session: Stop the Bleeding: Skin and Wound Integration With Nursing Advantage
Problem:
Managing resident wounds effectively is a time-consuming task, often complicated by incomplete and inconsistent documentation. This not only impacts resident outcomes but also reduces clinical…
Problem:
Managing resident wounds effectively is a time-consuming task, often complicated by incomplete and inconsistent documentation. This not only impacts resident outcomes but also reduces clinical and operational efficiency while increasing costs. PointClickCare’s Skin & Wound solution integrates with Nursing Advantage to improve the quality and consistency in wound care documentation and enhances accuracy, efficiency, and transparency across the organization.
Solution:
PointClickCare offers an integrated workflow between Skin & Wound and Nursing Advantage to streamline documentation and enable healthcare professionals to track wounds efficiently and identify any inconsistencies in real-time. By leveraging data and statistics, learn how these solutions reduce risk, improve outcomes, and empower staff to provide high-quality care.
Outcome:
Join PointClickCare product team members to explore how our integrated workflows can revolutionize resident wound care, ensuring better resident outcomes and fostering a culture of excellence in wound management. The team will share how the Skin & Wound integration with Nursing Advantage improves and streamlines wound care documentation, creating efficiency and transparency.
In this session, participants will learn how the integration between Skin & Wound and Nursing Advantage creates a workflow that:
- Improves wound outcomes through accurate and timely documentation
- Enhances completion rates for timely documentation
- Reduces instances of missed or delayed wound evaluations
- Saves time completing documentation
3:15 pm – 4:00 pm PST
Breakout Session: The Future of Senior Care IT: Trends and Tools You Can Use Today
Join DAS Health for an insightful session on how technology can revolutionize the way you work. Senior care organizations face unique challenges, but the right information technology (IT) solutions an…
Join DAS Health for an insightful session on how technology can revolutionize the way you work. Senior care organizations face unique challenges, but the right information technology (IT) solutions and automation can simplify operations, reduce stress, and empower your team to focus on delivering exceptional care.
Discover how industry trends are shaping the future of senior care and learn from real-world success stories that showcase the power of automation, integrations, and robust IT infrastructure. DAS will share insights into what they have observed across senior care organizations, identifying key opportunities for streamlining workflows, improving data security, and enhancing day-to-day operations.
The session will also explore the “non-negotiables” for any organization looking to stay competitive. From implementing updated systems and adopting automation tools to ensuring your IT infrastructure is securely managed, these strategies can transform how your organization operates. Plus, participate in an interactive Q&A session where Kyle Mynatt, Chief Technology Officer at DAS Health, will tackle your most pressing technology challenges. Attendees are encouraged to bring their questions or simply listen to insightful advice from peers and experts.
This session is not just about education; it’s about empowerment. You’ll leave with actionable takeaways to enhance your organization’s operations, reduce administrative burdens, and ensure your technology is working for you — not the other way around. Don’t miss this chance to discover how technology can make your day-to-day easier, allowing you to focus on the well-being of your residents and staff.
3:15 pm – 4:00 pm PST
Breakout Session: Emerging Models of Care Management: Strategies for Health Systems and ACOs
Discover how health systems and ACOs are leveraging SNFists (Skilled Nursing Facility specialists) to enhance post-acute care. This session will cover successful strategies for integrating SNFists int…
Discover how health systems and ACOs are leveraging SNFists (Skilled Nursing Facility specialists) to enhance post-acute care. This session will cover successful strategies for integrating SNFists into care settings, improving patient outcomes, and reducing costs. The discussion will include utilization metrics and strategies for integrating SNFists into care teams.
Key Takeaways:
- Identify use cases for sharing data across care teams using collaborative care insights
- Learn how SNFists can improve patient outcomes, reduce hospital readmissions, and enhance care coordination
- Developing and maintaining a strong post-acute network.
4:15 pm
4:15 pm – 5:00 pm PST
Breakout Session: Policy and Practice: The Future of Value-Based Care in a New Era
As the new administration takes over, the landscape of value-based care initiatives, particularly those driven by the Centers for Medicare and Medicaid Services (CMS), is poised for potential change. …
As the new administration takes over, the landscape of value-based care initiatives, particularly those driven by the Centers for Medicare and Medicaid Services (CMS), is poised for potential change. This fireside chat will feature state and regulatory policy leaders from PointClickCare, who will provide insights into the current trends and future directions of government programs. Join us as we delve into the evolving policies, emerging trends, and the potential impact on healthcare delivery and patient outcomes. We will also look into the crystal ball to predict how these changes might shape the future of value-based care.
Key Takeaways:
- Gain insights into the current trends and initiatives in value-based care, particularly those led by CMS
- Explore the potential future directions of value-based care under the new administration and the implications for healthcare providers
- Learn how to leverage policy insights to inform strategic planning and decision-making in your organization
- Discover how emerging value-based care models can improve patient outcomes and enhance care coordination across the continuum
4:15 pm – 5:00 pm PST
Breakout Session: The Role of Responsible AI in Healthcare Innovation
Problem:
Artificial intelligence (AI) is revolutionizing industries worldwide, and healthcare is no exception. From improving patient outcomes to enhancing operational efficiency and clinical decision…
Problem:
Artificial intelligence (AI) is revolutionizing industries worldwide, and healthcare is no exception. From improving patient outcomes to enhancing operational efficiency and clinical decision-making, the potential applications of AI are truly transformative. However, with these opportunities come significant challenges.
Healthcare organizations must navigate complex ethical concerns and ensure they maintain compliance with regulations such as the HTI-1 Final Rule, which establishes transparency requirements for ONC-certified systems that integrate AI and predictive algorithms in Decision Support Interventions (DSI). Organizations without a clear framework for responsible AI use risk unintended consequences, such as biased outcomes, lack of clinician confidence, and non-compliance with regulatory requirements.
How can healthcare providers and administrators harness AI’s potential while ensuring its implementation is ethical, transparent, and aligned with industry standards?
Solution:
This seminar will explore the role of responsible AI in driving healthcare innovation, providing participants with a roadmap to leverage AI technologies effectively and ethically. Attendees will gain a deep understanding of the principles of responsible AI, its transformative applications, and the importance of maintaining trust and transparency in clinical workflows.
The session will highlight PointClickCare’s AI-driven innovations, showcasing real-world examples of how these tools enhance patient outcomes and streamline operations. It will also address the regulatory landscape, including how PointClickCare aligns with ONC HTI-1 standards to ensure AI transparency and customer feedback. By focusing on the ethical and operational aspects of AI implementation, attendees will leave with actionable strategies to evaluate and integrate AI technologies responsibly within their organizations.
Outcome:
The session will be presented by Brian Anderson, MD, CEO of CHAI, Cheryl Fields, Principal Product Manager and Ben Kendel, Principal Applied Researcher at PointClickCare. They will provide expert insights into the current and future landscape of AI in healthcare, sharing best practices and frameworks for responsible adoption.
Key Takeaways:
- Understand Responsible AI Principles: Gain clarity on the foundational principles of responsible AI and why they are critical in healthcare.
- Explore AI-Driven Innovations: Learn about innovative AI applications within PointClickCare that improve patient outcomes, support decision-making, and drive efficiency.
- Navigate Ethical and Risk Challenges: Discover the ethical considerations and risk mitigation strategies that build trust and transparency in AI adoption.
- Master the Regulatory Landscape: Stay informed about the evolving regulatory environment, including PointClickCare’s commitment to ONC HTI-1 standards for AI transparency.
- Adopt a Framework for Responsible AI Implementation: Take away a practical framework for evaluating and managing AI technologies responsibly, ensuring safety, equity, and compliance in your organization.
This seminar is ideal for skilled nursing professionals, IT specialists, administrators, and policymakers interested in the intersection of AI and healthcare. Whether you are new to AI or experienced in its applications, this session will provide valuable insights and actionable strategies to help your organization lead responsibly in the era of AI-driven healthcare innovation.
4:15 pm – 5:00 pm PST
Breakout Session: Data-Informed LTSS: An Outlook on Managed Care
As the primary payer for long-term services and support (LTSS), Medicaid faces challenges in delivering cost-effective, coordinated care for vulnerable residents. The dual-eligible population relying …
As the primary payer for long-term services and support (LTSS), Medicaid faces challenges in delivering cost-effective, coordinated care for vulnerable residents. The dual-eligible population relying on both Medicare and Medicaid has complex care needs, making data integration and value-based care (VBC) models essential. The shift to VBC, along with some states transitioning to Medicaid PDPM frameworks, increases pressure on skilled nursing facilities (SNFs) to adopt tools for efficient documentation, accurate reimbursement, and measurable improvements to resident outcome. Addressing these challenges requires forward-thinking solutions that reduce administrative burdens and empower facilities to achieve care and financial goals.
This session showcases innovative tools like Performance Insights (PI) and Nursing Advantage that help SNFs, Medicaid agencies, and managed care organizations (MCOs) meet VBC demands while improving resident outcomes. We’ll also provide a brief overview of PDPM Coach and its future expansion plans.
- Performance Insights: This solution provides SNFs with comprehensive data visibility across clinical, financial, and operational metrics. It enables better care coordination, gap identification, and workflow optimization, leading to improved resident outcomes.
- Nursing Advantage: This comprehensive assessment tool empowers nurses to document care, monitor resident condition changes, and adopt proactive approaches through clinical suggestions and investigative questions. It ensures better care delivery and reduces avoidable incidents.
- PDPM Coach: Currently designed to streamline workflows and enhance support for Medicare PDPM requirements, PDPM Coach is being developed to align with state Medicaid PDPM frameworks. This will allow facilities to adapt effectively to evolving payment models.
These solutions demonstrate how SNFs and MCOs can succeed in the VBC landscape by leveraging tools that improve operational efficiency and focus on whole-resident care.
Attendees will gain practical strategies to thrive in risk-bearing care models and insights into tools that support their transition to value-based frameworks.
Key Takeaways:
- How solutions like Performance Insights and Nursing Advantage enhance workflows, improve resident outcomes, and optimize operational performance.
- PDPM Coach’s future potential to support states transitioning to Medicaid PDPM frameworks, aligning with the industry’s VBC evolution.
- Practical examples of how managed care organizations use these tools to provide whole-resident care and reduce administrative fragmentation.
- Key steps to align with emerging state and federal requirements for LTSS, including adoption of tools designed to enhance care quality and cost-effectiveness.
This session provides an actionable roadmap for SNFs and MCOs to navigate the evolving LTSS landscape while staying focused on the ultimate goal: improving resident care outcomes in a value-driven world.
4:15 pm – 5:00 pm PST
Breakout Session: Advancing Care with Personalized Medication Management
Learn how personalized medication management has been proven to reduce readmissions, emergency department (ED) visits, and falls.
This session will explore how easy it can be to implement a personali…
Learn how personalized medication management has been proven to reduce readmissions, emergency department (ED) visits, and falls.
This session will explore how easy it can be to implement a personalized medication management program, thanks to current integrations with PointClickCare and partnerships with pharmacies nationwide. Attendees will hear real-world examples from facilities that have deployed pharmacogenomics (PGx) testing, learn best practices from industry leaders, and explore studies that illustrate how personalized medication management can advance patient care.
4:15 pm – 5:00 pm PST
Breakout Session: The Fusion of Therapy Data and MDS Assessments
Problem:
Minimum Data Set (MDS) coordinators are tasked with entering a vast amount of data to complete the MDS assessments, a process that is both time-consuming and prone to errors. The manual entry …
Problem:
Minimum Data Set (MDS) coordinators are tasked with entering a vast amount of data to complete the MDS assessments, a process that is both time-consuming and prone to errors. The manual entry of data not only slows down the workflow but can also lead to inaccuracies that can impact care planning and reimbursement. Imagine a more efficient workflow where data is automatically pulled from your therapy provider’s system directly into PointClickCare, streamlining the entire process.
Solution:
This session will showcase how our Marketplace partners’ integrated solution can revolutionize your workflow. By eliminating delays and automating therapy minute calculations, this solution provides MDS coordinators with immediate access to key data without the need for manual entry. This ensures that assessments are both accurate and timely, significantly enhancing care planning and reimbursement processes. The integration is designed to be seamless, allowing for quick and easy activation.
Outcome:
We will share success stories from facilities that have improved their speed of accessing resident information by 100%. You will learn how your facility can achieve these results with our quick, self-serve activation process, which enables full integration within just 3 business days — far quicker than the legacy 14-day setup. Key results include:
Eliminating a 2-day delay for customers completing MDS assessments, resulting in faster and more accurate data processing.
A 50% reduction in the time MDS coordinators spend searching for resident therapy-related information.
An 80% reduction in setup time using our Marketplace self-serve activation, making the transition smooth and efficient.
By adopting this integrated solution, your facility can significantly improve the efficiency and accuracy of MDS assessments, leading to better care outcomes and more effective reimbursement processes.
Tese Ogbe
Product Manager
PointClickCare
Pirasanna Sivalingam
Director, Product Management
PointClickCare
4:15 pm – 5:00 pm PST
Breakout Session: The Network Effect: Improving Resident Outcomes By Utilizing Interoperability
Problem:
In the current healthcare landscape, facilities and providers face significant challenges in ensuring seamless and efficient transitions of care for residents. These challenges often stem from…
Problem:
In the current healthcare landscape, facilities and providers face significant challenges in ensuring seamless and efficient transitions of care for residents. These challenges often stem from the lack of easy access to key resident data, which can lead to delays in treatment, medication errors, and a lack of continuity in care. CareOne, a family-owned senior care provider with more than 50 locations in New Jersey, Massachusetts, Pennsylvania, Michigan, and Connecticut, has partnered with PointClickCare and adopted key solutions focused on improving care with its network of payers and providers in the following areas:
Data Sharing and Accessibility: There is a need for a more streamlined process to share and access Continuity of Care Documents (CCDs) and other critical resident data. This includes improving awareness of admissions and readmissions, simplifying medication reconciliation, raising allergy awareness, tracking immunization history, and facilitating diagnoses reconciliation.
Seamless Transitions: The transition of residents between different care settings, such as from the facility to the emergency department (ED) or hospital, often lacks the necessary documentation and real-time updates. This can result in gaps in care and increased risk for high-risk patients.
Provider and Practice Group Integration: Providers and practice groups need better integration with the facility’s electronic health records (EHR) system to ensure that real-time updates on residents including orders, diagnoses, and encounter notes, are directly pushed to the resident’s chart. This integration should also allow for visibility into high-risk patients and the sharing of clinical information, including provider notes.
Resident Contact Communication: Resident contacts should have consistent and timely access to condition awareness and documentation throughout the resident’s stay. This is crucial for maintaining communication and ensuring that all parties are informed about the resident’s health status.
Solution:
To improve care transitions and data sharing, organizations can enable PointClickCare Connect and join the Carequality network, facilitating the seamless exchange of key informational data. By partnering with acute care providers and payers through the use of PAC Management, organizations and providers can share additional data, enhancing the continuity of care. Facility providers can further optimize their workflows and data sharing with payers and providers by transitioning their documentation to EHR for Practice Groups. Enabling and configuring the facility’s database ensures seamless transitions and efficiencies, streamlining the sharing process and improving overall care coordination.
Courtney Lawton
Clinical Implementation Specialist
CareOne
Jennifer Rosser
Customer Success Manager
PointClickCare
Stacy Scott
Solution Engineer
PointClickCare
Jeffrey Thurston
VP of Integrated Healthcare Network
CareOne
Lisa Weatherwax
Sr. Solution Design Lead
PointClickCare
4:15 pm – 5:00 pm PST
Breakout Session: Extending Resident Length of Stay Through Real-time Service Coordination
Helping seniors maintain their highest possible level of wellness and independence is the promise senior living professionals make to residents and their families. Can real-time service coordination m…
Helping seniors maintain their highest possible level of wellness and independence is the promise senior living professionals make to residents and their families. Can real-time service coordination meaningfully support communities in keeping that promise? PointClickCare partnered with senior living operators to examine its impact on resident hospitalizations and average length of stay. In this session, we’ll share the results we uncovered and provide effective approaches communities can follow to recognize when a resident’s needs have evolved and then respond proactively. We’ll also explore the benefits and considerations when selecting preferred third-party partners including outpatient therapy, home health, and primary care providers to further optimize outcomes through holistic, coordinated resident care.
Key Takeaways:
- Examine the impact of real-time service planning within senior living.
- Explore key benefits and considerations when selecting preferred third-party partnerships.
- Provide strategies for effective coordination with chosen third-party partners to optimize resident outcomes.
5:00 pm
5:00 pm – 6:00 pm PST
Partner Expo Hall
5:00 pm – 6:00 pm PST
Wine and Cheese Reception
7:00 pm
7:00 pm – 10:00 pm PST
Canadian Night (Limited Access – Canadian Customers Only), SUMMIT Badge Required
7:30 am
7:30 am – 9:00 am PST
Partner Expo Hall
7:30 am – 9:00 am PST
Breakfast
9:00 am
9:00 am – 9:45 am PST
General Session Day 2
9:45 am
9:45 am – 10:00 am PST
Break
10:00 am
10:00 am – 10:45 am PST
General Session Day 2
11:15 am
11:15 am – 12:00 pm PST
Breakout Session: A Clear Pathway: Optimizing Resident Outcomes with PointClickCare
Problem:
In the current healthcare environment, clinicians face significant challenges in enhancing resident outcomes, particularly in the areas of rehospitalization, infection control, and timely care…
Problem:
In the current healthcare environment, clinicians face significant challenges in enhancing resident outcomes, particularly in the areas of rehospitalization, infection control, and timely care plan development. These challenges can lead to increased healthcare costs, higher readmission rates, and suboptimal patient care. This session will highlight Genesis Healthcare, the owner and operator of 290 skilled nursing facilities, and their adoption of the PointClickCare platform to find solutions to optimize resident outcomes.
Solution:
To address these challenges, Genesis Healthcare has implemented several tools within PointClickCare.
- Nursing Advantage assessments, when combined with diagnosis and identification of care pathways, guide clinical staff in focusing their evaluations and inform clinical decision-making, leading to more effective and targeted care.
- Performance Insights leverages predictive analytics to identify high-risk patients with a potential risk of readmission, allowing clinicians to prioritize additional assessments and treatment plans, including early intervention by the interdisciplinary team, and coordinated care to mitigate risks and improve patient outcomes.
- The Infection Control module assists clinicians in identifying residents with infections using standardized criteria. It also promotes antibiotic stewardship by monitoring antibiotic use, thereby reducing the risk of antibiotic resistance, side effects, and complications.
Outcome:
The implementation of these actions has yielded significant improvements in several key areas. Rehospitalization rates have decreased from 18.47% in September 2023 to 16.73% in September 2024, demonstrating a notable enhancement in patient outcomes and cost management.
Infection control has also seen marked improvements, with increased visibility and monitoring. The Quality Measure for UTI (Long Stay) has reduced from 2.09% to 1.95%, and antibiotic stewardship meeting criteria for use has improved from 2.91% in January 2024 to 10.61% by October 2024. Additionally, the timeliness for screening within 48 hours has improved from 3.12% to 11.25% during the same period, and there has been a 6.05% reduction in antibiotic use.
Compliance with care plan regulations has been significantly enhanced through the Nursing Advantage admission process, which has been instrumental in meeting the mandate for developing baseline care plans within 48 hours. The facility has observed a substantial 18% year-over-year improvement, accompanied by consistent month-over-month progress.
11:15 am – 12:00 pm PST
Breakout Session: Closing the Gap: How Workforce Management Solutions Can Solve Your Employee Shortage
The senior care industry is facing unprecedented challenges, particularly staffing shortages, which are putting tremendous pressure on care delivery and operational performance. A poll conducted by Le…
The senior care industry is facing unprecedented challenges, particularly staffing shortages, which are putting tremendous pressure on care delivery and operational performance. A poll conducted by LeadingAge showed that 80% of assisted living providers and 93% of nursing home providers report severe or significant workforce shortages, leading to increased workloads for existing teams, care delays, and staff burnout.
To address this urgent issue, PointClickCare and Apploi have partnered to offer an all-in-one solution that streamlines the process of recruiting, onboarding, and scheduling top healthcare talent. In this session, hear how Apploi has helped an organization with nearly 100 facilities overcome their staffing challenges, resulting in millions of dollars saved in recruitment marketing and tens of thousands of qualified applicants annually.
Join us for an engaging session where you will learn how to effectively close the gap in your employee shortage by attracting skilled candidates and efficiently managing their schedules. Ensure that your facility or community has a strong and reliable workforce to provide quality care for your residents.
11:15 am – 12:00 pm PST
Breakout Session: Lost in Transition: Managing High-Risk, High-Cost Patient Pathways
Managing transitions of care for high-risk, high-cost patients presents significant challenges and can lead to increased rehospitalizations, fragmented care, and escalating costs. How can healthcare o…
Managing transitions of care for high-risk, high-cost patients presents significant challenges and can lead to increased rehospitalizations, fragmented care, and escalating costs. How can healthcare organizations ensure seamless transitions and improve patient outcomes while reducing the overall cost of care?
In this session, you’ll hear from prominent healthcare organizations who have successfully implemented strategies to enhance transitions of care. Gain practical insight into effective care coordination, the role of technology in bridging care gaps, and the importance of collaborative partnerships across the care continuum to ensure safer and more efficient transitions of care for your patients.
Key Takeaways:
- Understand effective strategies for managing high-risk, high-cost patient pathways
- Learn about innovative technology solutions that enhance care transitions
- Gain insights into collaborative practices that improve patient outcomes
- Explore actionable steps to reduce rehospitalizations and lower the overall cost of care
- See how effective transitions of care are crucial for patient safety and continuity
11:15 am – 12:00 pm PST
Breakout Session: Today’s Enhancements and Tomorrow’s Innovations: SNF Roadmap Review
Skilled Nursing Facilities (SNFs) need a clear and forward-looking roadmap to stay ahead of challenges and ensure they are equipped with the latest tools and strategies. PointClickCare recognizes impo…
Skilled Nursing Facilities (SNFs) need a clear and forward-looking roadmap to stay ahead of challenges and ensure they are equipped with the latest tools and strategies. PointClickCare recognizes important issues impacting SNFs and has developed a comprehensive roadmap for the future development of our EHR for SNF platform. This session will highlight the direction our EHR for SNF platform is headed, providing detailed insights into product development and the anticipated shifts in care delivery that need to be addressed. Key issues covered will include clinical workflow enhancements and changes in the dynamics of care delivery. This session will offer a unique opportunity to hear from and interact with senior product and clinical transformation leaders, ensuring that your facility is prepared for the future of healthcare.
Solution:
By anticipating changing SNF needs and planning solutions for evolving challenges, PointClickCare’s EHR for SNF platform is prepared to enhance care delivery for SNFs in several key areas:
Clinical Workflow Enhancements: We will explore how our platform is being optimized to streamline clinical workflows, reducing administrative burdens and improving patient care.
Revenue Cycle Management Improvements: Our roadmap includes significant enhancements in revenue cycle management, designed to increase efficiency and accuracy in billing and reimbursement processes.
Changes in Care Delivery Dynamics: We will discuss the evolving landscape of care delivery and the necessary adjustments to ensure our platform remains at the forefront of industry standards.
Outcome:
By attending this session, you will gain valuable insights into the future direction of PointClickCare’s EHR for Skilled Nursing Facilities (SNF) platform. Key outcomes include:
- See how your facility can use EHR for SNF to achieve enhanced clinical workflows, reduce administrative burdens and improve patient care quality.
- Learn how EHR for SNF facilitates improved revenue cycle management, increases efficiency and accuracy in billing, and improves reimbursement processes.
- Leverage opportunities to ask questions, share feedback, and influence the future development of the EHR for SNF platform by interacting with senior product and clinical transformation leaders.
11:15 am – 12:00 pm PST
Breakout Session: Navigating Cyber Threats in the age of AI
Problem:
Cybersecurity threats are an escalating challenge for healthcare organizations, targeting every department and threatening clinical workflows, financial stability, and patient safety. These t…
Problem:
Cybersecurity threats are an escalating challenge for healthcare organizations, targeting every department and threatening clinical workflows, financial stability, and patient safety. These threats exploit vulnerabilities across operational, technical, and human dimensions.
Many healthcare organizations struggle to balance robust cybersecurity measures with the need to maintain seamless operations and care delivery. Information technology (IT) teams alone cannot shoulder the burden, and non-technical staff often represent the weakest link due to a lack of awareness or training. How can healthcare teams create a comprehensive yet practical cybersecurity strategy that empowers every department to defend against cybersecurity risks while ensuring compliance and operational efficiency?
Solution:
In this session, we will delve into the world of cyberattacks, exploring the different types of threats that healthcare organizations face. From ransomware to phishing, we will provide insights into how these attacks exploit vulnerabilities within the system. Gain a comprehensive understanding of the tactics employed by cybercriminals and the potential consequences for patient care.
Prepare to be captivated as we walk through a demonstration that unravels the intricate workings of a hack. Witness firsthand how cybercriminals exploit vulnerabilities and gain unauthorized access to patient data. This demonstration will shed light on the urgency of implementing robust cybersecurity measures to protect patient safety and confidentiality. Additionally, gain insights into the future of AI-powered cybersecurity. As cybersecurity threats continue to evolve, AI technology is revolutionizing the way we protect sensitive data and networks. With advanced algorithms and machine learning capabilities, AI can quickly detect and respond to threats in real-time, minimizing the risk of breaches and data loss. Learn about its potential to revolutionize the protection of patient information and privacy.
Join us for this enlightening session as we navigate the complex landscape of cybersecurity threats in healthcare. Together, let’s empower ourselves with knowledge and insights to ensure patient safety remains a top priority in the face of evolving cybersecurity risks.
Outcome
The session will be led by Tim Tomlinson, VP of Information Security at PointClickCare who will be joined by Himanshu Bhutani, Director of Product Management at PointClickCare, and Shawn Parker, IT Director at Elder Outreach.
Key Takeaways:
- Understand how cybersecurity threats pose a significant risk to patient safety.
- Learn the various types of cyberattacks and how you can protect yourself and your organization against them.
- Recognize how artificial intelligence (AI) can play a pivotal role in bolstering cybersecurity defenses by detecting and mitigating threats in real time.
- Know that awareness and education are key to empowering organizations and individuals to combat cybersecurity threats effectively.
- By staying informed and proactive, we can work towards a secure and resilient healthcare system that prioritizes patient safety in the face of cybersecurity threats.
11:15 am – 12:00 pm PST
Breakout Session: Refocusing on the Resident Experience to Drive Quality Outcomes
As the baby boomer generation enters senior living and care communities in record numbers, providers must rethink how to deliver quality care in an evolving landscape. The traditional focus on clinica…
As the baby boomer generation enters senior living and care communities in record numbers, providers must rethink how to deliver quality care in an evolving landscape. The traditional focus on clinical outcomes, while critical, is no longer sufficient on its own. To meet the expectations of this growing population, senior living providers must place a renewed emphasis on customer experience to drive both satisfaction and measurable care outcomes.
This session will explore how focusing on the customer experience — through capturing accurate, real-time data and soliciting continuous feedback — can lead to improved quality metrics. Attendees will learn how understanding and responding to the unique needs of today’s seniors, who are more informed, technologically savvy, and expect higher levels of service than previous generations, is essential in ensuring successful care delivery. Case studies will demonstrate how providers who prioritize resident feedback — whether through surveys, face-to-face interactions, or digital platforms — can achieve higher satisfaction rates, reduced hospital readmissions, and improved staff engagement.
Attendees will leave this session with practical strategies for collecting and utilizing real-time data and feedback to not only improve the customer experience but also to meet the evolving needs of this growing demographic while driving superior quality outcomes.
Key Takeaways:
- Examine how to integrate feedback loops directly into care operations, enabling real-time adjustments to both clinical and non-clinical services.
- Explore strategies for utilizing solutions such as Automated Care Messaging for easy access and communication to current and discharged patients.
- Discuss practical strategies for collecting and utilizing real-time data and feedback to not only improve the resident experience but also to meet the evolving needs of this growing demographic while driving superior quality outcomes.
11:15 am – 12:00 pm PST
Breakout Session: Managed Care Simplified: Tools to Advocate for Residents, Case Managers, and Billing Teams
From administrators to billing professionals, to case management, this session equips healthcare professionals, with the tools and strategies they need to simplify managed care operations, billing, ca…
From administrators to billing professionals, to case management, this session equips healthcare professionals, with the tools and strategies they need to simplify managed care operations, billing, case management,
authorizations, payer contracts, and reimbursements to achieve better facility and resident outcomes.
Join Melanie Miles and Jonathan Duvall of Prime Care Technologies to learn how to empower your team, optimize your workflows, and bill for the great care you are providing.
Key Takeaways:
- Streamline Case Management: Discover innovative tools that can help improve prior authorizations and contract management with less hassle.
- Improve Efficiency through Data Sharing: Learn how seamless data sharing paves the way for smoother workflows, faster reimbursement, and superior care outcomes.
- Mistake-Free Coding: Implement best practices to eliminate coding errors, human mistakes, and system processing challenges.
- Spend Time Where It Counts: Focus on what truly matters — your residents — reducing time spent chasing after errors and inefficiencies.
- Practical, actionable guidance to refine your operations and deliver excellence in your managed care and billing processes.
Beat the house and win at managed care!
11:15 am – 12:00 pm PST
Breakout Session: Integrating Care in the Niagara Region: Achieving Efficiencies Through PointClickCare Partnerships
Long-term care (LTC) in Canada faces significant challenges, from staffing shortages and funding constraints to combating resident isolation and maintaining transparency with families. These common pa…
Long-term care (LTC) in Canada faces significant challenges, from staffing shortages and funding constraints to combating resident isolation and maintaining transparency with families. These common pain points can hinder the delivery of high-quality care and create administrative burdens for staff.
With the right technology in place , long-term care facilities (LTFCs) can address several of these challenges while optimizing resource allocation. This session aims to empower attendees with the knowledge and strategies to improve their LTC operations, enhance resident experiences, and effectively navigate the challenges faced by the industry.
In this session, we will explore how the Niagara Region leveraged technology to create efficiencies and enhance care quality across multiple communities. Through the seamless integration capabilities of the Core EHR platform, they established a centralized source of truth that streamlined staff workflows to achieve benefits such as:
- ~60 hours saved every month on attendance taking, calendar creation, and duplicate documentation
- Reduced time to complete assessments by 60%
- Streamlined operations through shifting from paper to digital records
Elizabeth Audette-Bourdeau
Founder & CEO
Welbi
Ronna Perin
Supervisor of Clinical Documentation & Informatics
Niagara Region
11:30 am
11:30 am – 1:30 pm PST
Partner Expo Hall
11:30 am – 5:00 pm PST
PointClickCare Pavilion
12:00 pm
12:00 pm – 1:30 pm PST
Lunch
12:15 pm
12:15 pm – 12:35 pm PST
Silent Theater Session 5
12:50 pm
12:50 pm – 1:10 pm PST
Silent Theater Session 6
1:25 pm
1:25 pm – 1:40 pm PST
Silent Theater Session 7
1:45 pm
1:45 pm – 2:30 pm PST
Breakout Session: Innovating Together: 2024 Core EHR for SNF Enhancements
Problem:
Healthcare providers face numerous challenges in delivering high-quality care while navigating an ever-changing industry landscape. PointClickCare recognizes the need for ongoing platform enha…
Problem:
Healthcare providers face numerous challenges in delivering high-quality care while navigating an ever-changing industry landscape. PointClickCare recognizes the need for ongoing platform enhancements to address these challenges and empower our customers to achieve their goals and maximize clinical and operational outcomes.
Solution:
PointClickCare’s Core Enhancement Process is an initiative that ensures that customer feedback is systematically triaged, analyzed, and prioritized for development. Our cross-functional teams, including customer support, regulatory experts, and product professionals, collaborate to understand customer needs and take action on enhancement requests. By leveraging data-driven insights and industry best practices, we deliver innovative solutions that meet the evolving needs of our customers.
Outcome:
The PointClickCare team will provide an overview of the Core Enhancement Process from request through development and release to help attendees gain an understanding of the process. They will showcase recent enhancements made to the EHR for SNF, highlighting their impact on customer workflows and outcomes. Additionally, hear firsthand from Heritage Health Therapy and Senior Care, as well as Willow Valley Communities, as they share their experience with the implementation of core enhancements.
- Understand the Core Enhancement Project and the role of customers and PointClickCare teams in on-going partnership and collaboration, as well as recent EHR for SNF enhancements.
- Learn how Heritage Health Therapy increased efficiency by decreasing audit times for chart reviews and improving the accuracy of clinical charts.
- Hear how Willow Valley Communities enhanced compliance and achieved a 0% error rate during their CMS Medicare Part-A Mandated Five Record Review.
1:45 pm – 3:00 pm PST
Breakout Session: Uniting in Value: Succeeding in Value-Based Care Through Fierce Collaboration
The shift towards value-based care presents both opportunities and challenges. Despite the promise of improved patient outcomes and reduced costs, many organizations struggle with the complexities of …
The shift towards value-based care presents both opportunities and challenges. Despite the promise of improved patient outcomes and reduced costs, many organizations struggle with the complexities of forging meaningful partnerships, integrating technology, and engaging patients. How can healthcare leaders overcome these barriers and thrive in a value-based care environment?
Together with industry experts and peers, we’ll explore the essential elements of successful value-based care initiatives. Drawing on real-world experience, we’ll discuss the frustrations and triumphs experienced by participants and identify actionable steps to enhance collaboration and drive better outcomes. From leveraging technology to engaging patients, we’ll uncover the strategies that truly make a difference in the evolving landscape of value-based care.
Key Takeaways:
- Real-world examples of the power of collaboration and successful partnerships among accountable care organizations (ACOs), health systems, health plans, and skilled nursing facilities
- Actionable steps and best practices to increase care collaboration with network partners
- Strategies for network development, collaboration, and leveraging real-time insights for patient management
- Insights into fostering innovation and visibility across care settings to enhance transitions and post-acute stays
1:45 pm – 2:30 pm PST
Breakout Session: Connecting Your Systems: Enrich Your EHR Through Third-Party Integrations
Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a breakout session where we will review opportunities to i…
Are you tired of navigating through multiple systems and wasting valuable time on duplicate data entry and inefficient workflows? Join us for a breakout session where we will review opportunities to integrate third-party solutions you’re likely already using with PointClickCare for more efficient workflows and less time spent on burdensome manual tasks.
PointClickCare Marketplace offers a wide range of third-party integrations that seamlessly integrate with your electronic health record (EHR). Hear from a panel of senior living customers who have successfully utilized Marketplace to integrate remote patient monitoring, payments, and resident and family engagement tools to streamline their processes and enhance their resident experience. We’ll provide practical tips on how to leverage Marketplace to integrate your key systems and help you get started.
Simply by integrating their payments vendor using Marketplace, one community saw a 96% reduction in payment processing time, and another saw, a 50% reduction in time required to distribute statements. Join us and consider how you can maximize the power of your EHR with integrations through PointClickCare Marketplace.
2:30 pm
2:30 pm – 3:00 pm PST
Partner Expo Hall
2:30 pm – 3:00 pm PST
Break
2:45 pm
2:45 pm – 3:05 pm PST
Silent Theater Session 8
3:15 pm
3:15 pm – 4:00 pm PST
Breakout Session: The Perfect Storm: Breaking Down the Challenges of Care Collaboration
Problem:
Join us as Dr. Pouya Afshar, Chief Medical Advisor at The Ensign Group and CEO of Presidium Health, breaks down the “perfect storm” of challenges in post-acute care that lead to preventable ho…
Problem:
Join us as Dr. Pouya Afshar, Chief Medical Advisor at The Ensign Group and CEO of Presidium Health, breaks down the “perfect storm” of challenges in post-acute care that lead to preventable hospitalizations. He’ll share the tough realities of how hospitalizations affect patient outcomes and mortality, setting the stage for how data-driven solutions can change this narrative. The Ensign Group manages over 300 facilities and is leveraging PointClickCare solutions to significantly reduce rehospitalizations and drive participation in value-based care.
Solution:
The PointClickCare data science team has collaborated with The Ensign Group to evaluate the impact of using Secure Conversations and SBAR protocols over a six-month period for triaging whether to treat residents in place or send them back to the hospital. This initiative will also showcase the critical role that PointClickCare’s Practitioner Engagement plays in empowering nurses to make informed clinical recommendations. By leveraging their clinical training and firsthand observations, nurses can use the SBAR framework to formulate meaningful recommendations, effectively advocate for their patients, and enhance care quality and outcomes.
Outcome:
The transformative impact of integrating the SBAR protocol and providing real-time data access to nurse-provider communications will be shared during this presentation. Facilities that did not utilize Secure Conversations experienced an increase in hospitalizations, while those that did use Secure Conversations saw a decrease. The integration of SBAR protocols and real-time data-sharing enhances communication by giving nurses structured, actionable frameworks to escalate care issues, ensuring that providers can respond swiftly and effectively, and ultimately leading to improved patient outcomes.
3:15 pm – 4:00 pm PST
Breakout Session: Leveraging Partnerships to Operationalize Success in Value-Based Care
Problem:
The healthcare industry is facing significant challenges in improving clinical outcomes, enhancing financial performance, and elevating the patient experience. To be successful in value-based…
Problem:
The healthcare industry is facing significant challenges in improving clinical outcomes, enhancing financial performance, and elevating the patient experience. To be successful in value-based care (VBC) contracts, it is critical for each contract participant to build and leverage strategic partnerships to strengthen their position, and to better understand the broader impact these collaborations can have on their business operations.
Solution:
In this session, we’ll bring together a panel featuring an Institutional Special Needs Plan (I-SNP), an Accountable Care Organization (ACO), and a senior care skilled nursing facility operator. Our speakers will share their firsthand experiences and insights on how these partnerships have led to better clinical outcomes, stronger financial performance, and enhanced customer experiences. They’ll discuss the practical steps and strategies that have proven effective in their organizations.
We’ll also highlight how PointClickCare supports these strategic partnerships through real-time insights and analytics, providing the tools and data needed to make informed decisions and drive success.
Outcome:
By the end of this session, attendees will gain valuable knowledge on how to leverage strategic partnerships to strengthen their position in VBC relationships. They’ll leave with a deeper understanding of the broader impact these collaborations can have on their business operations, equipped with actionable strategies and best practices to implement in their own settings.
Ray George
Chief Growth Officer
CareConnectMD
Ian Strand
Sr. Director Payer Relations
PointClickCare
Samantha Vosloo
Director of Value Based Care
PointClickCare
3:15 pm – 4:00 pm PST
Breakout Session: Peak Performance: Transforming Care with PAC Management
Discover how innovative healthcare organizations have successfully transformed post-acute care for their managed populations through collaborative partnerships and enhanced care management. This compr…
Discover how innovative healthcare organizations have successfully transformed post-acute care for their managed populations through collaborative partnerships and enhanced care management. This comprehensive workshop focuses on Ascension’s tremendous outcomes and offers actionable insights that will help you develop more collaborative partnerships, data-driven care management, and enhanced care delivery in post-acute settings.
Key takeaways and learning objectives:
- Understand the key data metrics that inform quality network selection and enhance performance to improve care outcomes
- Gain techniques to improve care management workflows
- Learn best practices that enhance relationships with post-acute partners to improve collaborative outcomes
3:15 pm – 4:00 pm PST
Breakout Session: Managing Care Transitions for Seniors With Complex Needs in a Single-Payer System
The financial pressures that drove significant adoption of value-based care models for Medicare populations in the U.S. healthcare system have not been as prevalent in Canada until now. Stagnant fundi…
The financial pressures that drove significant adoption of value-based care models for Medicare populations in the U.S. healthcare system have not been as prevalent in Canada until now. Stagnant funding programs and staffing challenges are present at every level of care, widening the gap in care coordination. Amid these challenges, hospitals and senior care facilities are additionally seeing an increase in demand for care and services, placing even greater pressure on their limited resources.
In the realm of integrated care, most models typically extend acute care services into the community. However, there are organizations that are taking a different approach by starting in community care and senior care and then expanding their services and presence into the home, and sometimes even upstream into hospitals. By adopting a “seniors first” and “community first” approach, these organizations are reimagining how they tackle the challenges of integrated care transitions. This alternative perspective allows leaders to reconsider their approach to delivering care that focuses on value and outcomes.
In this session, our panelists will cover the unique ways their organizations have tackled the issues of care coordination to reduce costs and improve outcomes for seniors with the most complex needs. You will hear from Partners Community Health, St. Joseph’s Healthcare Hamilton, and the British Columbia Care Providers Association, moderated by Jonathan Sachs, Government Affairs Director at PointClickCare. Together, they will highlight the key elements of leadership and change management required to be successful in a challenging fiscal and regulatory environment.
You’ll Hear About:
- The current healthcare demand and operational pressures within the industry and how those have changed in recent years.
- Strategies to tackle gaps in care coordination and challenges with care transitions, and how to address them while achieving favorable results.
- Important factors that led to their successes, and key takeaways for other senior care organizations facing similar challenges.
- How to manage service delivery through “doing more with less.”
Tyler Aird
Project Director
St. Joseph’s Healthcare Hamilton
Ruben Hernandez Rodriguez
VP Senior Care & Clinical Services
Partners Community Health
Terry Lake
CEO
BC Care Providers Association
Robert Steele
Senior Project Manager
St. Joseph’s Healthcare Hamilton
3:15 pm – 4:00 pm PST
Breakout Session: Redefining Satisfaction: Delivering a Seamless Financial Experience for Residents
The financial process in healthcare is often the unexpected root cause of resident and staff frustration. Delayed payment updates to residents, redundant tasks for staff, and clunky systems erode trus…
The financial process in healthcare is often the unexpected root cause of resident and staff frustration. Delayed payment updates to residents, redundant tasks for staff, and clunky systems erode trust and create unnecessary stress.
See how billing and payment solutions coupled with a comprehensive clearinghouse can flip the script — seamlessly connecting payers, providers, and residents to streamline billing processes, reduce errors, and create a smoother financial experience.
Join us for a session hosted by David Swenson, Senior Manager, Sales Engineering at Inovalon, a leading provider of cloud-based SaaS solutions empowering data-driven healthcare. Discover strategies to boost satisfaction, streamline the claim process, and improve collections — all while supporting resident well-being.
3:15 pm – 4:00 pm PST
Breakout Session: Beyond the Basics: Elevating Your Community’s Dining Experience to Stand Out
Mealtime is at the heart of your community. Exceptional dining services can set your community apart and are a key factor in resident satisfaction. Resident expectations for a restaurant-like hospital…
Mealtime is at the heart of your community. Exceptional dining services can set your community apart and are a key factor in resident satisfaction. Resident expectations for a restaurant-like hospitality experience, the flexibility to dine across multiple environments, and on-demand ordering have added complexity to the already challenging reality of foodservice.
Mealtime Solutions is an all-in-one foodservice management technology to help senior living communities coordinate end-to-end foodservice operations. It enables you to offer personalized, connected resident experiences, establish additional revenue streams with charge accounts and meal packages, and lift the burden off your staff by automating administrative tasks. With Mealtime Solutions, you will spend less time working across various tools to free up more time for what matters most.
Join us to hear from a community that has utilized Mealtime Solutions to revolutionize their dining services all while simplifying operations for their staff. Learn how you can improve your foodservice operations and enhance resident satisfaction.
Key Takeaways:
- Identify opportunities to simplify your foodservice operations with integrated processes.
- Evaluate the revenue potential of implementing meal plans and online, on-demand ordering.
- Consider how an all-in-one foodservice technology could enable you to enhance your hospitality offerings surrounding mealtimes.
4:15 pm
4:15 pm – 5:00 pm PST
Breakout Session: Bridging Care: Leveraging Technology for Enhanced Care Coordination and SDOH Integration in Post-Acute and Long-Term Care
Problem:
The landscape of post-acute and long-term care is rapidly evolving, presenting significant challenges in care coordination and clinical outcomes. Traditional care models often overlook critica…
Problem:
The landscape of post-acute and long-term care is rapidly evolving, presenting significant challenges in care coordination and clinical outcomes. Traditional care models often overlook critical social determinants of health (SDOH) data, which are essential for understanding and improving patient outcomes. This oversight can lead to increased health disparities and inefficiencies in care delivery, impacting the overall quality of care provided to residents.
Solution:
This session will cover how advanced technology can transform care delivery by enhancing care coordination. The session will explore strategies for integrating SDOH data, streamlining communication across interdisciplinary teams, and leveraging real-time insights to make informed care decisions. By leveraging this broader set of data, providers can achieve a more holistic approach to patient care, ensuring that all aspects of a resident’s health are considered.
Outcome:
Attendees will leave the session equipped with practical knowledge and tools to implement in their own facilities. By integrating SDOH data and utilizing advanced communication tools, facilities can expect to see improved care coordination, reduced health disparities, and enhanced overall care quality. The session will provide attendees with strategies that have proven effective in optimizing health outcomes, improving resident satisfaction, and reducing operational costs through more efficient care practices.
4:15 pm – 5:00 pm PST
Breakout Session: Streamlining the Move-In Process: How to Go Paperless and Maintain Compliance in Senior Living
A resident’s first 90 days in your community can make or break their experience and directly affect their length of stay. Creating a resident-friendly move-in process is the first crucial step in ensu…
A resident’s first 90 days in your community can make or break their experience and directly affect their length of stay. Creating a resident-friendly move-in process is the first crucial step in ensuring that new residents can focus on feeling at home. Move-in paperwork is often cumbersome and requires the collection of numerous signatures and other documentation. During a time of difficult decisions and emotional life changes, seniors and their families are often stuck spending hours completing move-in paperwork instead of getting settled.
To address this experience, PointClickCare and Senior Sign have partnered to offer an integrated eSignature solution to eliminate manual move-in paperwork so you can create a welcoming experience for your new residents, all while ensuring you get the information you need to maintain compliance.
We will discuss strategies for simplifying and digitizing the paperwork and documentation required for move-in. Learn about tools and resources that can help reduce the time and stress involved in the move-in process. Don’t let a cumbersome move-in process be the first experience for new residents in your community – let’s work together to make it a smooth and efficient experience for all.
4:15 pm – 5:00 pm PST
Breakout Session: Enhancing the Standards of Long-Term Care: Unlocking the Benefits of New Therapies
Problem:
There is a critical need to improve the standards of care for long-term care residents, particularly those with tardive dyskinesia, agitation, diabetes, and dementia. Medical directors and res…
Problem:
There is a critical need to improve the standards of care for long-term care residents, particularly those with tardive dyskinesia, agitation, diabetes, and dementia. Medical directors and residents face numerous challenges and benefits in managing these conditions.
Solution:
Discover how access to new, effective medications can enhance the management of chronic conditions, improve quality of life, and reduce provider costs. We will delve into the complexities of healthcare environments, rapid medical advancements, and regulatory requirements. Learn how medical directors can navigate these challenges through ongoing education, collaboration, and the utilization of comprehensive, up-to-date clinical protocols.
Outcome:
Join us for an engaging panel discussion as we explore the critical need to improve the standard of care — specifically with newer medications in long-term care settings. This panel session will be led by Diego Lattanzio of PointClickCare Life Sciences.
Key Takeaways:
- Understand the importance of medication management in long-term care and its impact on residents’ quality of life and health outcomes.
- Explore the role of medical directors in optimizing care practices, including medication policies, education, collaboration, and quality assurance.
- Discover the value of data-driven insights in specific conditions like tardive dyskinesia, agitation, diabetes, and dementia and how these insights can enhance patient care in long-term care settings.
4:15 pm – 5:00 pm PST
Breakout Session: Unlocking Seamless Healthcare Data Exchange with National Networks: Partnering for Better Care Coordination
In partnership with Civitas Networks for Health, we invite you to attend a panel discussion featuring technology leaders and policy experts on the topic of interoperability leveraging national network…
In partnership with Civitas Networks for Health, we invite you to attend a panel discussion featuring technology leaders and policy experts on the topic of interoperability leveraging national networks. This event will explore how these networks facilitate nationwide interoperability for seamless health information exchange and how PointClickCare delivers interoperability services at scale and in direct compliance with treatment and operations use cases
Discover how PointClickCare, North America’s largest care coordination and collaboration platform, through its partnership with Kno2, a Qualified Health Information Network (QHIN), is leading the way in connecting disconnected data. Learn how the National Network strengthens care collaboration and enhances use cases, providing real-time data, insights, and notifications that drive care coordination workflows and improve patient outcomes.
Key Learning Objectives:
- Gain a comprehensive understanding of TEFCA, a government-led initiative for nationwide interoperability and what it means for you, your state or regional network, and your participants.
- Identify specific actions your organization needs to take to understand evolving requirements and prepare for TEFCA.
- Discover how PointClickCare’s expansive nationwide network and partnership with Kno2 expands capabilities to provide real-time data and insights, significantly improving care coordination and decision-making.
- Understand how PointClickCare’s strategic investments, acquisitions, and partnership with Kno2 have positioned it as the leading care coordination platform in North America and examine how this approach is shaping the future of comprehensive and integrated care capabilities.
4:15 pm – 5:00 pm PST
Breakout Session: 21st Century Cures Act: Strategies for Compliance and Improved Resident Outcomes
Problem
The lack of effective data-sharing practices within the healthcare industry has hindered the ability to achieve better resident outcomes. Compliance with the Cures Act requirements is essentia…
Problem
The lack of effective data-sharing practices within the healthcare industry has hindered the ability to achieve better resident outcomes. Compliance with the Cures Act requirements is essential for promoting transparency and collaboration among healthcare providers. However, many organizations struggle to navigate and fully understand the regulatory requirements, including what constitutes information blocking.
Furthermore, without proper tools and solutions in place, healthcare providers find it challenging to remain in compliance with the Cures Act. This poses a significant risk to their operations and ability to deliver high-quality care.
Solution
This session will examine the Cures Act requirements and ways that PointClickCare solutions enable data sharing to promote better resident outcomes. The speakers will cover information-blocking scenarios and what type of enforcement activities are in place. You will hear from one of our customers about their experience with the PointClickCare tools that enable them to remain in compliance.
Outcome
The session will be presented by Jackie Nordhoff, Regulatory Affairs Director, Robin Roberts, Healthcare Technology Affairs Director, and Chandra Wilson, Clinical Operations Manager for Saint Anne Communities.
Together they will share actionable insights and practical advice to empower attendees to embrace value-based care (VBC) with confidence.
Key Takeaways:
- Understand the requirements of the Cures Act
- Describe examples of info blocking
- List solutions that support Cures Act requirements
Attendees will leave with actionable steps to align their organizational priorities, leverage technology effectively, and ensure their continued success in a value-based care environment.
Jackie Nordhoff
Director of Regulatory Affairs
PointClickCare
Robin Roberts
Director of Health IT Regulatory Affairs
PointClickCare
Chandra Wilson
Clinical Operations Manager
Saint Anne Communities
7:00 pm
7:00 pm – 10:00 pm PST
Gala Night (SUMMIT Badge Required)