Agenda

Senior living is entering one of the most demanding stretches in its history, and how communities and their partners meet it will shape the resident experience for years to come. A new generation of residents is arriving with more complex needs and higher expectations, while operators absorb persistent workforce shortages, rising financial pressure, and a growing role in the broader healthcare ecosystem. 

Continuing to advance the resident experience means rethinking how care, operations, and financial performance come together, and that is not work operators should have to take on alone.

Join PointClickCare’s senior living leaders for a look at the vision guiding our product roadmap and the thinking behind it. Expect a first look at the intelligent solutions we’re developing to help teams deliver exceptional resident experiences.

Key Takeaways:

• Understand how the pressures your communities face are reshaping what an EHR must do next
• See a first look at PointClickCare’s roadmap and the expanding role of built-in, actionable intelligence
• Evaluate how emerging innovations can improve the resident experience, empower staff, and strengthen financial performance

What if the biggest threat to your Five-Star rating isn’t clinical care, but the 90 minutes a nurse spends after shift re-entering what she already did, from memory? Nursing documentation in skilled nursing is still retrospective.

This panel puts early adopters of real-time, documentation capture at the bedside for an honest account of what changed, what didn’t, and what surprised them.

Key Takeaways:

• Quantify their own documentation burden in hard dollars: overtime, turnover cost, and denial exposure
• Describe how point-of-care capture affects note completeness, audit readiness, and reimbursement defensibility
• Evaluate ambient AI tools against four criteria: workflow fit, human-in-the-loop control, EHR-native integration, and consent governance
• Learn how to join PCC’s ongoing pilot and beta program

Most health systems lose visibility into a patient’s care at the exact moment the risk is highest. To combat this, two regions within the same health system share how they closed the gap between hospital and post-acute settings: what handoff data has to travel with the patient, how the process changes when alerts arrive in real time instead of retrospectively, and who owns accountability once a patient is out of the building but still the system’s responsibility.

Key Takeaways:

• Determine which concrete outcomes your organization should focus on first
• Apply lessons learned from two regional organizations building post-acute accountability from the ground up
• Identify what handoff data must travel with the patient to make real-time intervention possible

Your organization’s data is one of its greatest untapped assets — but stitching together spreadsheets, waiting on IT, and pulling one facility at a time still stands in the way of seeing the full picture. PointClickCare’s newest data and analytics solution is built to change that. 

Get an early look at what’s possible when hospitalization, census, and referral insights live in one connected view — complete with a live look at a new conversational, ask-a-question analytics experience.

Key Takeaways:

• See how to run a single report across every building, instead of pulling and stitching each one by hand
• See three new ways to work with your data: pre-built dashboards, no-code custom dashboard building, and natural-language “ask a question” analytics
• Get a first look at what’s next for advanced analytics and how to get started at your organization

Canada’s long term and post acute care providers operate inside a patchwork of provincial single-payer systems, each moving at a different pace on funding, workforce policy, and technology adoption. Providers are asked to do more with less while government direction shifts year over year. This session delivers PointClickCare’s annual State of the Nation briefing on Canadian healthcare policy, unpacking the most consequential developments of the past year and connecting government direction to what it means for providers on the ground.

Key Takeaways:

• A current, comprehensive view of the policy and funding shifts shaping Canadian long term and post acute care
• Insight into how provincial variation is affecting care delivery, workforce planning, and technology adoption
• A look at PointClickCare’s role in helping providers navigate the changing landscape
• Practical implications for how providers and partners should plan for the year ahead

The moment a member transitions out of the hospital, the most consequential window of their journey opens. This opening session covers what managing that window actually takes: real-time awareness of the discharge as it happens, prioritization that puts the riskiest members at the top of the list, and clinical information from the visit itself so outreach starts with the member’s story instead of asking them to retell it. A plan shares how a well-informed intervention in that immediate post-discharge window changes the trajectory of care

Key Takeaways:

• Recognize why the first 24 hours after discharge carry disproportionate weight for cost and outcomes
• Prioritize outreach so the riskiest members reach the top of the list automatically
• Equip care managers with clinical context from the visit before the first call
• Hear how one plan restructured its post-discharge workflow and what changed

Across value-based care programs, organizations are increasingly accountable for outcomes beyond discharge, yet most acute-to-post-acute handoffs still run on fragmented data and one-off relationships.

This panel examines what it takes for hospitals and skilled nursing providers in the same market to operate under shared accountability, and how those partnerships hold up over time. Panelists explore the operating patterns behind sustained collaboration, including shared performance metrics, quality-based referral standards that respect patient choice, structured handoffs, and the governance that keeps competing organizations aligned.

Key Takeaways:

• Understand how post-acute performance affects broader value-based care and episode accountability goals
• Collaborate around shared quality and performance measures across hospitals and skilled nursing providers
• Identify the organizational structures and governance models needed to sustain market-wide collaboration
• Apply proven care transition practices within your own market or network

Every community makes a promise to the residents who chose it: the highest possible level of independence and wellness. Keeping it depends on the teams who support each resident. They have to notice and respond to a change before it becomes a crisis — and they need the chance to be present with the person in front of them, not the paperwork behind them. Too often the systems teams rely on capture what already happened instead of surfacing what teams need to act on now. 

In this session, senior living leaders and their peers discuss the shift from a model that reacts to one that anticipates, and what that looks like in practice: catching a resident’s changing needs sooner, closing documentation gaps before they become survey findings, and coordinating real-time changes in service delivery. 

Key Takeaways:

• Recognize why the move from documentation to anticipation is becoming the defining capability of senior living operations
• Learn how peers use AI-supported wellness insight to act on resident needs earlier and ease the burden on staff
• Ask the right questions as you weigh this approach for your own communities

An ACO, a large health system, and an academic medical center didn’t try to fix readmissions and length of need across every population at once. Each narrowed in on specific disease segments and used that focus to drive measurable gains without spreading resources thin. Rotating lightning talks from all three perspectives are followed by a live Q&A panel with every speaker.

Key Takeaways:

• Choose which disease segment to focus on first, and understand why sequencing matters
• Define what counts as a measurable gain for your own organization
• Anticipate the operational considerations that surface as you apply the adjustments

Ask any MDS Coordinator what the hardest part of the job is and Section GG comes up immediately — a resident’s functional story pieced together from therapy notes, nursing charting, ADL records, and progress notes that were never designed to agree. That’s 2 to 6 hours per assessment before a single item is coded, and under PDPM the coding is a direct revenue lever. An early-access coordinator and PCC product leadership examine what changes with evidence-backed, source-cited support.

Key Takeaways:

• Cost out Section GG coding today: coordinator hours, scrubber and consultant spend, and reimbursement risk
• See how GG selections translate into PDPM impact before submission rather than after a denial
• Interrogate any AI coding tool on human-in-the-loop review, source citations, and native integration
• Decide whether to join the beta as MDS Advisor moves toward general availability

Nurses lose hours every shift to documentation that is still largely retrospective, often 1.5 to 2 hours a day transcribing after care from memory. Retrieving information means hunting through fragmented chart areas with reports and searches that fail when terminology varies. This session shows how new AI inside the PointClickCare EHR changes that relationship. Vox Advantage uses voice-enabled documentation to capture the resident interaction at the bedside as it happens, and the nurse reviews and signs every note.

Key Takeaways

• A framework for quantifying documentation and chart-review burden in overtime, turnover risk, and denial exposure
• A firsthand account of voice-enabled documentation and plain-language chart search in daily use
• How source-linked retrieval supports survey response, audit defense, and MDS lookbacks without a new system or login
• What to require of any AI in the chart: clinician review on every note and suggestion, verifiable sources, and native EHR integration
• A preview of the next evolution of Nursing Support and how today’s capture and retrieval layers lay its foundation

Quality performance is a revenue protection strategy, and the ground under it is shifting. The administrative measures plans leaned on are leaving the Stars program, and what remains is clinical outcomes and member experience, with windows measured in days.

An industry quality leader joins the conversation on where measurement is headed and why managing members in post-acute settings has become central to quality performance. One strong transition workflow moves readmissions, medication reconciliation, and follow-up measures at once, and clinically informed care managers create better member interactions.

Key Takeaways:

• Anticipate how the Stars measure mix is changing and what it means for your quality strategy
• Connect a single strong transition workflow to movement across multiple measures at once
• Apply the same lens to Medicaid, where quality dollars and withholds ride on these transitions

Discharge planning still runs largely on manual work. A care coordinator pieces together a picture from the chart, decides on placement under time pressure, and often starts later than they would like because the risk was not visible earlier. AI is being pitched hard into this gap, raising a fair question: does it change the day-to-day work, or add another screen to check?

A large health system and an ACO lead a working session on where AI-surfaced insights have changed discharge planning and where they have not. This is coordination support, not a substitute for clinical judgment.

Key Takeaways:

• Build a complete starter plan for your own team during the session
• Distinguish where AI-surfaced insight genuinely changes discharge workflow from where it does not
• Assess what your organization would need in place before adopting this kind of support

SNF VBP, Medicare Advantage, and ACO models each pull on census and reimbursement in different directions, and together they will reshape SNF revenue through 2030. This fireside chat frames how those mechanisms interact and what operators can do now to turn the shift into an advantage.

Key Takeaways:

• Map how each payment mechanism pulls on census and reimbursement differently
• Hear an operator’s firsthand account of partnering with PointClickCare to expand adoption and strengthen documentation
• Prepare your organization to keep pace with regulatory change without adding administrative burden

Post-acute care is where some of the highest-cost and highest-risk transitions occur, yet many states, health plans, and providers still lack a shared view of what happens after discharge. In markets served by multiple competing managed care organizations, the problem is bigger than any single organization can solve alone.

This session considers a different approach, supporting a shared infrastructure model that connects managed care organizations, providers, and public health stakeholders around a common operational view of post-acute care.

Key Takeaways:

• Identify why post-acute visibility remains a major barrier to care coordination and cost management
• Understand the governance, funding, and stakeholder alignment shared infrastructure requires across competing organizations
• Learn how states, health plans, and providers collaborate around a common operational view
• Evaluate which elements of this model apply to your own market or collaborative environment

Choosing a senior living community is a major decision for a resident and their family, both financially and emotionally. By the time a prospect signs, your team has earned their trust through every tour and conversation. Then the paperwork starts, the first bill arrives, and the warmth that drew the resident in may not carry into their first 90 days. The revenue cycle is not a back-office function that begins after move-in; it starts at the first inquiry and runs through the first payment. At every step it either reinforces the decision the resident has already made or gives them a reason to reconsider it. 

In this session, a senior living leader shares how their organization treats the revenue cycle as an extension of the resident experience.

Key Takeaways:

• Recognize why the first bill can carry as much weight as the first tour in a resident’s confidence
• Sustain a consistent tone across sales, move-in, and billing so the administrative experience reinforces the choice
• Apply practical approaches to move-in paperwork, statements, and payment that reduce disputes and protect cash flow

Where does your discharge plan actually live? For most SNFs the honest answer is nowhere in particular. Social workers keep private spreadsheets, nurses annotate paper at the station, therapy documents somewhere else, and on discharge day the team rebuilds the packet from memory. Early adopters of our new Discharge solution share what changed when discharge coordination moved into a structured coordination panel embedded directly in the EHR.

Key Takeaways:

• Pinpoint where discharge planning quietly breaks down today, and what it costs in staff time, audit exposure, and avoidable readmissions
• Assess your own documentation against CMS §483.20 and the exposure OIG audits have identified
• Hear how an early adopter centralized discharge coordination in the EHR and saved their team 20+ minutes per discharge
• Preview what is ahead on the Discharge roadmap

Between hospital discharge and whatever comes next sits the leg of the journey plans have historically managed blind. Readmission risk builds quietly, condition changes surface as claims, and discharge plans take shape without plan input. This session contrasts that silence with the stay made visible from inside the care setting.

Key Takeaways:

• Recognize that the stay is where post-acute cost concentrates, and that the visibility to manage it comes only from the layer where care is delivered
• Surface return-to-hospital risk while there is still time to intervene
• Watch discharge planning as it forms rather than learning about it afterward
• Prioritize caseloads by what is happening with each member today

Hospitals rarely send a referral to just one facility, and speed often determines where that resident is admitted. Referral Advisor helps teams respond faster without compromising review quality, eliminating duplicate downstream entry and orchestrating the workflow inside the EHR. With AI-assisted triage, review time can drop from roughly 25 to 40 minutes to under five, surfacing payer eligibility and clinical risk indicators while acceptance decisions stay firmly with admissions experts. 

A Referral Advisor customer shares the impact on census, admission efficiency, and post-admission workflows.

Key Takeaways:

• Quantify the impact of manual referral review on admissions, staff capacity, and referral leakage
• Identify what effective AI-assisted triage should deliver while keeping clinicians in the loop
• Connect faster, more confident decisions to competitive win rates and stronger hospital relationships
• Explore what is ahead, including deeper EHR workflow integration

Medication management is a shared responsibility, but Senior Living communities and their pharmacy partners do not always experience it that way. Fragmented workflows across systems, teams, and communication channels can make it harder to stay aligned and create a consistent medication-management experience.

This session brings together Senior Living and pharmacy leaders to explore what a stronger partnership looks like in practice, including how connected workflows and newer capabilities such as AI-assisted Pharmacy Order Review and Controlled Substance Inventory Management can improve coordination, accuracy, and oversight. The session will also explore what PointClickCare’s continued investment in Senior Living can mean for the community-pharmacy relationship.

Key Takeaways:

• See how connected medication workflows can strengthen the relationship between communities and pharmacy partners
• Understand what stronger day-to-day collaboration can look like across pharmacy and wellness teams
• Explore how AI-Assisted Pharmacy Order Review and Controlled Substance Inventory Management can support greater accuracy, oversight, and efficiency
• Gain perspective on how continued investment in Senior Living can support the evolving community-pharmacy relationship

95% of falls in skilled nursing are unwitnessed, and a large share go undocumented entirely. That is structural, not a training problem: falls happen in the moment, documentation happens later, and the gap between them is where risk lives, roughly $380,000 a year for the average facility. Oak Hammock at the University of Florida describes using continuous AI chart review as a safety net heading into survey.

Key Takeaways:

• Estimate what undocumented risk, especially unwitnessed falls, is costing you in litigation and CMS penalty exposure
• Compare what Chart Advisor covers today (falls, pressure injuries, psychotropics) with what is next (elopement, enterprise analytics, abuse and neglect detection)
• Trace the expanded Incident Management roadmap across the full incident lifecycle, QAPI/PIP integration, and a unified risk profile
• Move your own program from reactive incident reporting toward everyday survey readiness

The shift to a more connected, patient-centered model creates real opportunity, but one patient still generates a different partial record in every setting they pass through, and no one sees the whole path while the patient is still on it. How do leaders across the continuum turn shared intent into working partnerships? 

This workshop brings providers, payers, ACOs, SNFs, Senior Living, and practice groups into the same room to compare notes on what coordination actually requires, and to leave with the connections to make it real.

Key Takeaways:

• Hear how peers in adjacent settings read the same coordination problem, including where they see the gaps
• Recognize what makes a strong cross-continuum partner, and where your organization is ready to lead
• Leave with the connections and next conversations to carry this forward, with the partners you need already in the room
• Get a brief look at where PointClickCare is investing to support that shared view

A large health system and a national risk-bearing provider organization approach SNF partnerships from two different directions. This panel shares the nuance of what actually works, and how each drove commitment toward one shared goal rather than parallel agendas.

Key Takeaways:

• Vet partner performance before a partnership starts
• Understand what partnership looks like once real-time data is part of the deal
• Navigate where provider organization priorities align or pull apart, and what to do about it

Long term care organizations spend enormous energy reacting to inspections rather than continuously demonstrating quality. This panel features an LTC home that deployed an integrated, mobile-first quality management and compliance layer connected to its EHR, and how it helps teams identify gaps in their quality program earlier, standardize reporting, and build a culture of continuous improvement.

Key Takeaways:

• Understand why embedding quality and compliance into the EHR, rather than bolting it on, reshapes how organizations manage care
• Learn what a real-world deployment reveals about turning compliance visits into a driver of better care
• See how mobile-first, real-time insight moves teams from scrambling for inspections to sustaining continuous quality
• Decide whether an integrated EHR and quality assurance approach fits your organization

Medication safety in skilled nursing is especially vulnerable during transitions of care, when medication information comes from multiple sources and may not always align. One peer-reviewed study identified medication discrepancies in 71.4% of hospital-to-SNF transitions reviewed, underscoring how gaps at admission can create added work and uncertainty for care teams. 

This session will explore how PointClickCare is advancing medication reconciliation in skilled nursing to support a more structured process at transition, and how stronger coordination across facility teams, prescribers, and pharmacy partners can help carry medication safety into ongoing care. Panelists will also explore how Electronic Prescribing for Controlled Substances (EPCS) supports safer, more secure prescribing as part of that ongoing medication-management journey and as the 2028 CMS compliance timeline approaches.

Key Takeaways:

• Identify where medication gaps can emerge during transitions into skilled nursing and how they can affect ongoing care
• Understand how a more structured medication reconciliation process can support a more reliable medication list for clinical review
• Explore how facility teams, prescribers, and pharmacy partners can stay better coordinated across medication management
• Prepare for EPCS as the 2028 CMS compliance timeline approache

Uninsured volumes are rising sharply, straining ED census and hospital margins that sit at their thinnest since 2024. These patients often present sicker, with fewer placement options, and become the hardest cohort to place while generating the least reimbursement. Unlike the pandemic, no federal support is expected this time. 

Learn how an ED leader is shaping her system’s response: rather than adding beds, they are testing a front-end workflow that treats more patients in the waiting area. This is a first look at that approach, not (yet) a proven model.

Key Takeaways:

• Understand how rising uninsured volume is reshaping ED census, placement options, and margin
• Examine an early front-end workflow that treats more patients in the waiting area instead of adding beds
• Consider what an unsupported surge means for your own capacity planning this year

Today, plans and SNFs each manage the same stay from their own side, with no shared view of priorities, status, or next steps. Coordination runs on calls, faxes, and portals.

This session explores the next stage of post-acute maturity: shared discharge visibility, in-workflow collaboration between plan and facility, and what the January 2027 electronic prior authorization mandate makes possible. The timing is aligned on both sides, as SNF value-based purchasing now ties facility payment to discharge-focused outcomes.

Key Takeaways:

• Understand why interventions coordinated during the stay outperform coordination reconstructed after discharge
• Identify where your ePA infrastructure investment can extend into post-acute
• Strengthen both care management and utilization management by connecting the workflows
• Recognize why aligned incentives make this the moment collaboration becomes realistic

Value-based care is no longer a future-state conversation for senior living, and the operators who move early are shaping what these partnerships look like for everyone else. Yet most communities enter this shift without a playbook. Who owns the resident relationship? How does the partnership work day to day? What has to change operationally, and what can stay the same? 

This session brings together the Senior Living organization and the health plan living this transition together. Panelists will share what it actually took to stand up a value-based care partnership between a senior living operator and a health plan, from the earliest planning conversations through enrollment and early results.

Key Takeaways:

• A real-world view of how a senior living operator and health plan structure a value-based care partnership, from early planning through enrollment
• Practical lessons on the organizational and operational shifts required to succeed in value-based care, beyond just the technology
• How care coordination and information sharing work across a resident’s full picture of health in a value-based care model
• Candid perspective on early wins, missteps, and what to prioritize first for communities considering a similar path

What if the reimbursement you lose this quarter has nothing to do with the care you delivered, and everything to do with how that care was articulated to the payer? Every Medicare Advantage skilled stay is gated at admission and again every three to seven days through concurrent review. Packet assembly alone runs 20 to 25 minutes per case, and the full cycle of portal entry, faxing, and follow-up can run 30 to 60 minutes, repeated for every managed-care resident. Coordinators do this expert work by hand, holding roughly 85 criteria per plan in their heads, while MA now covers more than half of all Medicare beneficiaries.  

This session offers a first look at PointClickCare’s new Prior Authorization and Concurrent Review capabilities, designed to streamline submission, support reviews throughout the stay, and help teams clearly demonstrate the resident’s skilled needs and acuity to payers. 

Key Takeaways:

• Estimate what manual prior-authorization and concurrent-review assembly costs you in coordinator hours and in stays cut short
• Understand why so many overturnable MA denials go unappealed, and what closing that gap could be worth per facility
• Prepare your authorization workflow for CMS’s 2024 MA final rule and the January 2027 standardized prior-auth APIs
• Recognize missed level-of-care opportunities and high-cost carve-outs already sitting in the chart

The shift to value-based care continues to accelerate. With the LEAD model launching and the transition from traditional MIPS to MVPs on the horizon, practice groups face new opportunities and expectations at once. Industry experts and practice group leaders lead a practical discussion on the regulatory, operational, and reporting changes shaping the future of physician-led care.

Key Takeaways:

• Align workflows, documentation, and reporting requirements to support value-based reimbursement
• Explore how leading practice groups are adapting operations to succeed under MIPS, MVPs, and CMMI models including LEAD
• Identify the technology, partnerships, and capabilities that accelerate value-based care readiness

Most conversations about preferred-network partnerships are led from the hospital or ACO side of the referral. In this session, a group of high-performing skilled nursing facilities share what it looks like from the other direction: operating as value-based care partners rather than simple referral destinations.

Key Takeaways:

• Understand what the shift from referral destination to high-performing VBC partner actually involves
• Recognize what it takes to be the kind of SNF a health system or ACO wants a preferred relationship with
• Hear directly what SNFs need from their acute partners to make the relationship work

Skilled nursing providers continue to navigate rising reimbursement complexity in an environment where every earned dollar matters. The pathway from care delivery to reimbursement has become increasingly difficult to navigate: authorization rules, payer-specific carve-outs, and evolving payment models create countless opportunities for revenue leakage. 

In this session, you’ll hear about the emerging role of embedded revenue cycle intelligence in supporting revenue integrity from pre-billing through collections.

Key Takeaways:

• Hear the emerging trends impacting reimbursement
• See how AI can help billing teams apply their expertise more efficiently
• Learn how intelligent workflows can support financial resilience

New technology only proves itself in practical application: whether seasoned staff adopt it, whether new staff pick it up quickly, and whether it meaningfully advances the resident experience.

Hear directly from peers in a series of fast, candid talks on what it has been like to bring new technology into their communities, including what they set out to solve and what actually happened when it reached the floor.

Key Takeaways:

• Hear firsthand accounts from operators putting new technology to work, including what surprised them
• Apply practical lessons on adoption, staff buy-in, and early results to your own community’s priorities
• Understand where the effort pays off soonest, straight from peers who have already made the move

A well-planned discharge is the difference between a member landing at home with the right supports and a readmission within a week. This session covers what great discharge planning looks like: insight into the plan as it takes shape during the stay, barriers surfaced early enough to resolve, the right next setting chosen deliberately including transitions to home and community, and population-level prioritization so teams see their whole discharge caseload at once.

Key Takeaways:

• Treat discharge planning as a member experience, readmission, and length-of-stay story at the same time
• Surface barriers early enough in the stay that they can still be resolved
• Choose the next setting deliberately, including home and community options for members needing long-term supports
• Prioritize across your whole discharge caseload rather than one member at a time

Ask any MDS Coordinator what the hardest part of the job is and Section GG comes up immediately — a resident’s functional story pieced together from therapy notes, nursing charting, ADL records, and progress notes that were never designed to agree. That’s 2 to 6 hours per assessment before a single item is coded, and under PDPM the coding is a direct revenue lever. An early-access coordinator and PCC product leadership examine what changes with evidence-backed, source-cited support.

Key Takeaways:

• Cost out Section GG coding today: coordinator hours, scrubber and consultant spend, and reimbursement risk
• See how GG selections translate into PDPM impact before submission rather than after a denial
• Interrogate any AI coding tool on human-in-the-loop review, source citations, and native integration
• Decide whether to join the beta as MDS Advisor moves toward general availability

When a SNF patient is admitted from the ED to inpatient care, critical information often does not travel with them, because the sending SNF sits outside the acute system’s EHR. Medication reconciliation is one key gap, but likely not the only one. 

This 45-minute working discussion will examine the problem in depth.  Attendees name, in their own words, where SNF-to-acute information gaps create friction or delay at admission. There is no predetermined solution, and input will directly shape product development priorities, including problems outside current product scope.

Key Takeaways:

• Name the specific SNF-to-acute information gaps that create friction at admission in your own organization
• Distinguish between gaps in access, where information is never available, and gaps in timing, where it arrives too late
• Influence product development priorities directly, including problems outside current product scope

From care delivery and documentation to reimbursement and care coordination, practice groups influence nearly every step of the patient journey. As healthcare becomes more connected, AI reshapes how work gets done, and value-based care continues to evolve, what will distinguish the most successful organizations?

Industry leaders and peers hold a forward-looking conversation on emerging care models, evolving workflows, and the capabilities that will help practice groups drive better outcomes.

Key Takeaways:

• Discover how leading practice groups use AI to reduce administrative burden and improve operational efficiency
• Strengthen collaboration and care coordination across the healthcare continuum
• Explore emerging care models and workflow innovations shaping the future of physician-led care
• Apply strategies that improve patient outcomes, practitioner experience, and business performance all at the same time

RN shortages and Medicaid cuts are squeezing SNF workforces from both sides. This session brings together operators who have found ways to stabilize staffing without simply outspending the market, and shares what has actually worked in their buildings.

Key Takeaways:

• Compare practical approaches for competing in a tight labor market
• Manage labor spend and scheduling more effectively for the staff you already have
• Free your teams from non-value-add administrative work

Senior leaders from some of the largest health systems and ACOs in the country step back from the tactical firefighting to talk priorities: where leadership is actually spending its attention right now, what has changed in the last year, and what they expect to be true a year from now that is not yet.

Key Takeaways:

• Learn how peers in your industry are framing the same structural problems you are facing
• Compare their stated priorities against what your own organization is resourcing today
• Identify which of these shifts warrant attention in your next planning cycle

Facilities capture more data than ever, but much of it never reaches the person who could actually act on it. A vitals reading from a connected device, a family note, an intake detail: each is useful in the moment to whoever captures it, then often stays siloed within that one system or role, invisible to the next shift’s nurse, the social worker prepping for discharge, or the DON reviewing the week. This session follows a resident’s journey across a stay to show how Marketplace integrations can break down those silos, so it reaches the right roles at the right time.

Key Takeaways:

• Identify where useful data gets stuck in your facility today
• See a real example of what changes when visibility improves
• Explore how Marketplace integrations enable that shared visibility

Senior leaders from some of the largest health plans in the country step back from the tactical to talk priorities: where leadership is actually spending its attention right now, what has changed in the last year, and what they expect to be true a year from now that is not yet.

Key Takeaways:

• Learn how plan leadership is framing the structural pressures you are also facing
• Compare their stated priorities against what your own organization is resourcing today
• Identify which shifts warrant attention in your next planning cycle

Senior living operators are adding specialized technology partners for fall detection, wellness activities, and more. Too often these tools operate side by side rather than together, meaning teams are left piecing together a resident’s full picture across systems that were never designed to talk to each other. PointClickCare’s perspective is that the partner ecosystem is not a separate experience bolted onto the platform; it is the connective tissue running through it. This panel explores what that looks like in practice, and what it takes to move from siloed systems to connected care and service delivery.

Key Takeaways:

• See how the integrated ecosystem turns third-party data into recommended next steps for wellness teams, not just another feed
• Understand what “integrated systems” really means in practice, from enhanced wellness insights to actionable safety alerts
• Treat the partner ecosystem as an extension of the platform rather than a separate experience