SUMMIT 2018 Agenda

Make the Most of Your Experience

Gain the Insights You Need

Whether you are a Skilled Nursing, Senior Living, or Home Care provider, this year’s agenda will offer something for everyone.

Details will be added to the preliminary SUMMIT 2018 agenda as they become available. Please note that times and information are subject to change.

Saturday, November 3
1:00 PM - 5:00 PM
Valid photo ID will be requested for badge pick-up.

Location: Ryman Lobby

Sunday, November 4
7:00 AM - 8:00 PM
Valid photo ID will be requested for badge pick-up.

Location: Delta Lobby BCD

7:30 AM - 8:30 AM
For morning and full-day session registrants only.

Location: Bayou E & Canal E

8:30 AM - 4:30 PM
Pre-Conference Learning Series
Speakers:
Jayne Warwick, Director, Market Insights, PointClickCare

In this full-day session, participants will engage in a hands-on, interactive training session focusing on the proactive utilization of your Electronic Health Record (EHR) to produce defensible records for review. Participants will learn their responsibilities with the required shift in thinking about digital record keeping, and how it affects response to litigation, enabling them to:
  • Put in place policies and procedures to protect records as part of a comprehensive IT Governance Plan
  • Enhance PointClickCare setup to promote defensible records
  • Create training plans for staff to learn their role in legal record keeping
  • Understand what it means to produce the “complete record”
  • Gain insight into how record authenticity is attributed
  • Manage what records must be produced and how


An additional fee of $599 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living, Home Care

Role focus: Administrators, Executive Directors, Directors of Nursing, Health Information Specialists, Nurse Consultants, Risk Managers

Location: Bayou AB

8:30 AM - 12:00 PM
Pre-Conference Learning Series
Speakers:
Sarah Schiller, Manager, Professional Services (SNF Clinical), PointClickCare

Participants will engage in a hands-on, interactive training session focusing on the proactive utilization of dashboards and reports to enable improved decision-making and enhanced clinical day-to-day operations. Participants will learn how to configure and access role-based dashboards and various reports to gain oversight of key information to:
  • Identify clinical trends that need action
  • Achieve a proactive, at-a-glance audit review of incomplete tasks
  • Manage timely alerts to address client clinical needs
  • Monitor portal to manage risk and readmissions
  • Monitor MDS


An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Nurse Managers/Supervisors, Directors of Nursing, Administrators

Location: Bayou CD

8:30 AM - 12:00 PM
Pre-Conference Learning Series
Speakers:
Carolyn Bliss, Manager, Professional Services (SNF Financial), PointClickCare

Participants will engage in a hands-on, interactive training session focusing on the proactive utilization of dashboards and reports to enable improved decision-making and enhanced business office operations. Participants will learn how to configure and access role-based dashboards and various reports to gain oversight and drive operational outcomes enabling them to:
  • Improve billing and resource utilization
  • Efficiently manage your claims
  • Manage eligibility verification
  • Monitor service-change notifications for Senior Living
  • Optimize month-end billing
  • Manage collections through documentation


An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Business Office Managers, CIOs, CFOs, Administrators

Location: Canal AB

8:30 AM - 12:00 PM
Pre-Conference Learning Series
Speakers:
Amy Donnells, Clinical Implementation Specialist, PointClickCare

Participants will engage in hands-on, interactive training, focusing on advancing their custom assessment skills.
Key topics in this session are creating assessments, schedules, rules, triggers, styles, lookbacks, narratives, scoring, and structured progress notes.

An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Nurse Managers/Supervisors who know the basics of building PointClickCare's user defined assessments. Other department managers or individuals involved with building user defined assessments.

Location: Canal CD

11:00 AM - 5:00 PM
With 6 floors, 2,712 rooms, and 757,478 sq. of meeting space, the Gaylord Opryland Resort & Convention Center is one of the biggest locations for SUMMIT ever! We’ll admit, it can be a bit confusing to find your way around.
Join us for a walking tour of the hotel and convention space, to learn where all key SUMMIT events will take place.

Scheduling details coming soon.

Location: Departures from Delta Lobby BCD

11:30 AM - 1:00 PM
For morning, afternoon, and full-day session registrants only.

Location: Bayou E & Canal E

Sponsored by: Omnicare

1:00 PM - 4:30 PM
Pre-Conference Learning Series
Speakers:
Sarah Schiller, Manager, Professional Services (SNF Clinical), PointClickcare

Participants will engage in a hands-on, interactive training session focusing on the proactive utilization of dashboards and reports to enable improved decision-making and enhanced clinical day-to-day operations. Participants will learn how to configure and access role-based dashboards and various reports to gain oversight of key information to:
  • Identify clinical trends that need action
  • Achieve a proactive, at-a-glance audit review of incomplete tasks
  • Manage timely alerts to address client clinical needs
  • Monitor portal to manage risk and readmissions
  • Monitor MDS


An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Nurse Managers/Supervisors, Directors of Nursing, Administrators

Location: Bayou CD

1:00 PM - 4:30 PM
Pre-Conference Learning Series
Speakers:
Carolyn Bliss, Manager, Professional Services (SNF Financial), PointClickCare

Participants will engage in a hands-on, interactive training session focusing on the proactive utilization of dashboards and reports to enable improved decision-making and enhanced business-office operations. Participants will learn how to configure and access role-based dashboards and various reports to gain oversight and drive operational outcomes enabling them to:
  • Improve billing and resource utilization
  • Efficiently manage your claims
  • Manage eligibility verification
  • Monitor service-change notifications for Senior Living
  • Optimize month-end billing
  • Manage collections through documentation


An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Business Office Managers, CIOs, CFOs, Administrators

Location: Canal AB

1:00 PM - 4:30 PM
Pre-Conference Learning Series
Speakers:
Jennifer Hundekar, Clinical Implementation Specialist, PointClickCare

Participants will engage in a hands-on, interactive training session focusing on the value of care plans and interrelated modules, highlighting the efficiencies it provides to the nursing process. Participants will review the workflows for creating interim care plans, triggering and personalizing care plans and tasks, and subsequently Kardex and Point of Care. Participants will learn the purpose of configurable functionality and how to utilize reporting.

An additional fee of $299 will apply and may be added to your SUMMIT registration.
Participants must pick up their SUMMIT badges from Registration to gain entry.
Laptop required.

Capacity: 100

Segment focus: Skilled Nursing, Senior Living

Role focus: Nurse Managers/Supervisors who know the basics of PointClickCare's care plans. Other department managers or individuals involved with the care planning process.

Location: Canal CD

6:00 PM - 8:00 PM
Join us to kick off SUMMIT 2018 in true Nashville style.

SUMMIT badge required for entry.

Location: Delta Island

Sponsored by: CareServ Technologies

Monday, November 5
7:00 AM - 6:30 PM
Valid photo ID will be requested for badge pick-up.

Location: Delta Lobby BCD

7:30 AM - 8:45 AM
Location: Ryman Exhibit Hall C

7:30 AM - 8:45 AM
Please join us at the PointClickCare Theatre for the following demo presentations:

7:45-7:55 a.m.: CRM
8-8:10 a.m.: Document Manager
8:15-8:25 a.m.: Integrated Direct Messaging

Location: Ryman Exhibit Hall C

7:30 AM - 8:45 AM
Location: Delta Lobby A

9:00 AM - 10:30 AM
Speakers:
Mike Wessinger, CEO, PointClickCare
Dave Wessinger, COO, PointClickCare

Segment focus: All Markets

Location: Delta Ballroom

10:30 AM - 11:15 AM



Location: Ryman Exhibit Hall C

10:30 AM - 1:15 PM
Please join us at the PointClickCare Theatre for the following demo presentations:

10:45-10:55 a.m.: SmartZone
11-11:10 a.m.: Harmony
11:15-11:25 a.m.: COMS Care Content
11:30-11:40 a.m.: Marketplace
11:45-11:55 a.m.: Employee Engagement
12:30-12:40 p.m.: Enhanced Reporting Experience
12:50-1 p.m.: Companion

Location: Ryman Exhibit Hall C

11:00 AM - 1:15 PM
Location: Delta Lobby A

12:00 PM - 1:15 PM



Location: Ryman Exhibit Hall C

Sponsored by: OnShift

1:30 PM - 2:15 PM
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

Join us to learn what's new and what's ahead for Skilled Nursing customers.

Segment focus: Skilled Nursing

Location: Presidential CE

1:30 PM - 2:15 PM
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Join us to learn what's new and what's ahead for Senior Living customers.

Segment focus: Senior Living

Location: Presidential AB

1:30 PM - 2:15 PM
Speakers:
Mark Tomzak, Executive Vice President & General Manager, Home Care, PointClickCare
Joel Benzel, Director, Product Management, PointClickCare

Join us to learn what's new and what's ahead for Home Care customers.

The Home Care Market Overview will only be presented at this time.

Segment focus: Home Care

Location: Tennessee DE

2:30 PM - 3:15 PM
Learning Lab
Speakers:
Heather Addyson, Senior Educator, PointClickCare

This session provides an overview of the various rate structure capabilities in PointClickCare. Save time on census and rate management by learning when it's best to use Custom Rates, Rate Templates, Market Rates, Flexible Rates, and how to update rates using Resident Rate updates. Participants are provided electronic access to a take-away, quick-reference guide to use upon return to the office.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Business Office Managers

Location: Tennessee C

2:30 PM - 3:15 PM
Enhance Loyalty Through Better Experiences
Speakers:
Joy Laudick, RN, Director of Clinical Quality Management, Senior Housing Management Company
Elizabeth Beach, RN, Clinical Quality Manager, Senior Housing Management Company

During this session, we will explain the implementation of our first EHR across a 31-community Assisted Living management company, including the technology used. We will discuss Point of Care and eMAR success and how that has led to increased staff and resident satisfaction. Incident tracking, trending, and safety improvement will be explored. By personalizing assessments in PointClickCare, liability has decreased while regulatory compliance has increased (decreased regulatory insufficiencies/deficiencies). Partnering with PointClickCare has also led us to further technology advancements (i.e. pharmacy integration). Reimbursement is increasing due to the ability to track and trend census, services provided, and the ability to bill these services.

Participants will better-understand the importance of:
  • Quality outcomes in care, assessments, and safety
  • Capturing accurate reimbursement in the AL setting
  • Utilizing PointClickCare for state-regulatory success


Segment focus: Senior Living

Role focus: Directors of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Clinical Reimbursement Professionals, Quality Assurance Staff

Location: Governor's CD

2:30 PM - 3:15 PM
Speakers:
Todd Montigney, Managing Principal, BlackTree Healthcare Consulting, LLC

Over the past several years, home health agencies have been dealing with a significant amount of change ranging from increased regulatory burdens, a shrinking marketplace, operational burdens, and potential payment reform. During this session home health agencies will get a better understanding of the issues that keep them up at night and will be provided with solutions that will allow them to get some sleep.

Participants will better:
  • Understand the current regulations facing home health agencies
  • Understand how mergers, acquisitions, joint ventures, and alternative payment models impact your agency
  • Understand what current operational issues are impacting home health agencies
  • Understand how future Medicare payment models will impact your agency


Segment focus: Home Care

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals, Clinical Reimbursement Professionals, Quality Assurance Staff

Location: Tennessee DE

2:30 PM - 3:15 PM
Speakers:
Lisa Leatherwood, MSN, RN, G-CNS, BC, NHA, Administrator, Silver Bluff Village
Brittany Floyd, RN, Director of Nursing, Silver Bluff Village

This session will discuss the implementation of a new vision and goals for employee engagement within a multi-level community. Participants will learn about the REACH for the Stars program, including the acronym that defines staff expectations and the recognition program that has been established. Learn how to hold managers accountable for sustaining a culture that inspires employee engagement.

Participants will learn how:
  • To create and sustain a culture that inspires engagement
  • To set clear, non-negotiable expectations for team members and hold them accountable for results
  • To build engagement into the performance objectives of leaders at all levels
  • This facility measured their success around implementing a new employee engagement program


Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Human Resources Professionals

Location: Presidential CE

2:30 PM - 3:15 PM
Speakers:
Stuart Feldman, Director, Canadian Operations, PointClickCare
Jennifer Killing, RN, Vice President, Quality & Innovation, PeopleCare Communities
Deborah Johnston RN, BScN, MN, Director of Quality and Consulting, Sienna Senior Living
Darcy MacHale, Manager, Business Development, Cliniconex
Doris Jenkins, Director of Nursing Operations, Perley and Rideau Veterans Health Centre

In this session, attendees will be given the opportunity to review the upcoming Canadian Market Product Landscape and see how the challenges are shaping the way PointClickCare looks to interact with the evolving systems. We work in a tough time of increasing acuity and decreasing funding. Pressure is applied from all directions on the operators and staff like never before. Find out how we're looking at this from a strictly Canadian perspective

Segment focus: Canada — All Markets

Location: Governor's AE

2:30 PM - 3:15 PM
Become a Preferred Provider
Speakers:
BJ Boyle, Vice President, Product Management, PointClickCare
Luke Bonney, CEO, Redox

Over the next 15 years, nearly 10,000 people will turn 65 each day; as the "Silver Tsunami" approaches, the demands across Post-Acute Care and the Care Coordination across the Healthcare Continuum will increase dramatically. Managing risk and driving outcomes across an ever-connected continuum for this influx of post-acute patients without real-time visibility integrated into the care team's workflow will be overwhelming.
Additionally, LTPAC providers are beginning to feel unprecedented pressure from their partners on the Hospital and Payer side, as a recently published report shared some eye-opening statistics:
  • 91% of hospitals studied are collecting data on their SNF Partners – whether in Preferred Network or not
  • 77% of hospitals studied are hiring dedicated Care Coordination Staff to support SNF discharged patients
  • 2/3 formed Preferred SNF Partner Networks

Breaking down silos and creating transparency will be a key differentiator for all LTPAC operators. Find out what PointClickCare, is doing to enable care coordination and strategic interoperability to help you be in a key preferred provider position. And, hear from PointClickCare strategic partner, Redox, on how the Redox Engine is driving the interoperability engine of the future. This session will help leave you better equipped on how your organization can prepare for what's coming next!

Segment focus: All Markets

Role focus: Executives, Clinicians, Administrators

Location: Presidential D

2:30 PM - 3:15 PM
Achieve Financial Health
Speakers:
Preeti Suri, Senior Product Manager, PointClickCare
Crystal Bush, Greystone

Getting the right residents for your organization and onboarding them effectively is the foundation for profitability. Only taking on residents that can be handled by your care level capabilities — and can pay for your services — is a financial cornerstone, as is making sure their entry into your organization is as streamlined as possible with regard to the necessary paperwork. This session focuses on how to optimize the resident selection and admission processes with a trio of PointClickCare tools: CRM, Eligibility Verification and Document Manager.

Segment focus: All Markets

Role focus: Executives, Administrators, Admissions

Location: Governor's B

2:30 PM - 3:15 PM
Become a Preferred Provider
Speakers:
Cory Rutledge, Managing Principal, CliftonLarsonAllen, LLP
Richard Hamilton, Principal, CliftonLarsonAllen, LLP
Jayne Warwick, RN, HBScN, Director, Market Insight, PointClickCare

In this competitive industry, data has become an essential tool in helping providers make informed decisions and improve their business outcomes. Through in-depth analysis, CliftonLarsonAllen has learned that high-performing skilled nursing facilities have a core set of shared characteristics. By understanding these characteristics, and comparing your metrics to this cohort, you can identify the areas that require your attention to improve your operational performance.

Segment focus: Skilled Nursing

Location: Presidential AB

3:15 PM - 3:45 PM



Location: Tennessee Lobby A, Governor's Lobby, Presidential Lobby

4:00 PM - 4:45 PM
Learning Lab
Speakers:
Maya Heintzman, Educator, PointClickCare

This session focuses on how to create a high-level overview of your financial position to report to your Board of Directors and bankers, including return on equity and liquidity ratios. Learn how to create custom financial reports to effectively manage cash flow, and budgets. Demonstration of reporting for income fluctuations, and sub-ledger reconciliations to the general ledger. Learn about analysis tools that ensure custom reports are working correctly to report the correct numbers for a balanced balance sheet.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Owner Managers, Business Office Managers, Accountants, others involved with month-end reporting

Location: Tennessee C

4:00 PM - 4:45 PM
Enhance Loyalty Through Better Experiences
Speakers:
Linda Bennet, Chief Operating Officer, Oaks Senior Living
Chrystal Hawley, Director of Clinical Services, Oaks Senior Living
Andrew Greeson, Director of Operations, Oaks Senior Living

Senior living communities invest a great deal in various software packages to improve the efficiency of operations. What leaders in these communities often overlook, however, is how the strategic deployment of these systems can actually increase employee engagement. This session will provide specific examples of how one senior living company has increased it's ROI by doing just this.

Participants will:
  • Learn how you are undervaluing the benefit of software systems in senior living
  • See specific examples of how these systems can be deployed to build engagement


Segment focus: Senior Living

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Managers, Directors of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators, Resident Care Coordinators

Location: Governor's CD

4:00 PM - 4:45 PM
Become a Preferred Provider
Speakers:
Keith Boroch, Assistance Vice President - Post Acute Consulting, McBee
Marc Myzal, Consulting Director, McBee

The rapid change in the regulatory dynamics of healthcare, as well as the resultant financial challenges, have left SNF operators scrambling to identify and maintain a sustainable model. Part of the solution is vertical care integration through ownership or partnerships with home health providers. The challenge is the rules and business dynamics for each type of provider are different and sometimes in direct conflict. This presentation will identify the challenges as well as opportunities in establishing a SNF/Home Health care continuum and will provide strategies to effectively address them.

Participants will learn to:
  • Identify the current business and regulatory challenges that constrain post-acute care continuum effectiveness
  • Provide strategies for building and sustaining SNF/Home Health continuum effectiveness
  • Identify opportunities for SNF/Home Health partnerships with health systems and ACOs
  • Provide strategies for establishing and maintaining relevance in the evolving healthcare environment


Segment focus: Home Care

Role focus: CEO/Owner/Operator

Location: Tennessee DE

4:00 PM - 4:45 PM
Become a Preferred Provider
Speakers:
Melissa Jackson, LNHA, CEO, Vermont Veterans' Home
Patricia Crossman, RN, BSN, CDONA, Director of Nursing Services, Vermont Veterans' Home

When you're facing the loss of your Medicare and Medicaid Certification how do you turn your facility around? The Vermont Veterans’ Home went from a Special Focus to Five-Star facility in two-and-a-half years. PointClickCare was an important factor in this facility’s turnaround. Through the use of alerts, eInteract, Resident Dashboards, QIA, and internal system changes the home has been able to maintain their Five-Star rating for the last three years and achieve three consecutive deficiency-free Veterans’ Administration Surveys.

Participants will be better able to:
  • Design a risk program that meets the needs of their residents
  • Synthesize data from PointClickCare to improve clinical outcomes and resident satisfaction
  • Identify data needed for their QAPI programs


Segment focus: Skilled Nursing

Role focus: Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Quality Assurance Staff

Location: Presidential CE

4:00 PM - 4:45 PM
Manage and Reduce Risk
Speakers:
Michael Alicea, CIO, HIPAA Compliance Officer, Synergy Healthcare Services

More organizations are relying on their workforce to provide support when outside the office. Whether traveling or working from home, portable devices and wireless networks have created an entirely new level of risk for organizations. Breaches of information can carry stiff penalties and cause tremendous harm to an organization's reputation. Understand the risk, and learn how to protect yourself, your facilities, and your residents' private information, when you have to work and access data remotely.

Participants will:
  • Understand the risks associated with working and accessing corporate data remotely
  • Understand methods of protecting networks and information when working offsite
  • Learn how to use logs to identify security problems and potential breaches of information
  • Gain tools, tips, and tricks to prevent breaches of information


Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals, Technology Professionals, Compliance Professionals, Business Risk Managers

Location: Governor's AE

4:00 PM - 4:45 PM
Manage and Reduce Risk
Speakers:
Genice Hornberger, Senior Product Manager, PointClickCare

Phase 3 for the Requirements of Participation (RoP) are just around the corner. This session will help you prepare with an interactive session focusing on the elements and timelines around Phase 3 of RoP. From QAPI to training requirements to infection prevention and infection control, this session will review what you need to know and help you prepare for the next phase of RoP.

Segment focus: SNF

Role focus: Executives, Clinicians, Administrators

Location: Presidential AB

4:00 PM - 4:45 PM
Achieve Financial Health
Speakers:
Kathy Ochal, Senior Product Manager, PointClickCare
Pam Skrzynski, President, Pamski Solutions

Having a profitable business means you get paid regularly and for all the services provided. To get paid, you first need to create an accurate claim for payment. Join this session to discover how to efficiently manage this crucial activity within PointClickCare, including a look at recent enhancements that make this part of the ‘getting paid’ puzzle even easier and more effective.

Segment focus: All Markets

Role focus: Executives, Clinicians, Administrators

Location: Governor's Ballroom B

4:00 PM - 4:45 PM
Become a Preferred Provider
Speakers:
Sean Vandeweerd, Senior Product Manager, PointClickCare
Sumona Tailor, Associate Product Manager, PointClickCare
Cyndi Howell, Lead RNAC/PointClickCare Clinical Liaison Willow Valley Communities

The successful coordination and continuity of health care during a movement between healthcare settings is essential for all transitioning patients, specifically those with complex care needs, and is a hallmark trait of preferred providers. In this session, engage in an interactive discussion focusing on the key elements for efficient and effective Transitions of Care, and learn what PointClickCare has to help you now and in the future.

Segment focus: All Markets

Role focus: Clinical and Service Delivery Staff

Location: Presidential D

5:00 PM - 6:30 PM
The perfect way to end your first day at SUMMIT. Network with partners and PointClickCare team members before you start your evening.
SUMMIT badge required for entry.

Please join us at the PointClickCare Theatre for the following demo presentations:

5:15-5:25 p.m.: Harmony
5:30-5:40 p.m.: Skin & Wound
5:45-5:55 p.m.: Payment Portal
6-6:10 p.m.: COMS Care Content

Location: Ryman Exhibit Hall C

Tuesday, November 6
7:00 AM - 6:00 PM
Location: Delta Lobby BCD

7:00 AM - 8:15 AM
Location: Ryman Exhibit Hall C

Sponsored by: Pathway Health Inc.

7:00 AM - 8:15 AM
Please join us at the PointClickCare Theatre for the following demo presentations:

7:15-7:25 a.m.: Analytics
7:30-7:40 a.m.: Harmony
7:45-7:55 a.m.: COMS Care Content

Location: Ryman Exhibit Hall C

7:00 AM - 8:15 AM
Location: Delta Lobby A

8:30 AM - 9:15 AM
Speakers:
The Warren Brothers, Josh Kear, Natalie Hemby

Have you ever wondered how songwriters create the hit songs you love so much? With every note and carefully worded phrase, country songs tell a story and we want you to be a part of it!
This year our Keynote Session features four Nashville songwriters who have written for some of the biggest names in the business.

Location: Delta Ballroom

9:30 AM - 10:15 AM
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

Join us to learn what's new and what's ahead for Skilled Nursing customers.

Segment focus: Skilled Nursing

Location: Presidential CE

9:30 AM - 10:15 AM
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Join us to learn what's new and what's ahead for Senior Living customers.

Segment focus: Senior Living

Location: Presidential AB

9:30 AM - 10:45 AM
Please join us at the PointClickCare Theatre for the following demo presentations:

9:45-9:55 a.m.: Payment Portal
10-10:10 a.m.: Enhanced Reporting Experience
10:15-10:25 a.m.: Practitioner Engagement

Location: Ryman Exhibit Hall C

9:30 AM - 10:45 AM
Location: Delta Lobby A

10:15 AM - 10:45 AM
Location: Ryman Exhibit Hall C

11:00 AM - 11:45 AM
Become a Preferred Provider
Speakers:
Kelly Rocha, Senior Product Owner, PointClickCare

In the age of narrowing networks, ‘know thyself’ takes on an even larger meaning for organizations wanting to meet required care outcomes and to provide the needed proof to their network partners of their results. This session focuses on how you can pinpoint areas for improvement, especially in regards to Quality Measures and Readmissions, how to improve performance, and how to demonstrate it to your care network partners with PointClickCare Analytics.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians, Administrators

Location: Governor's AE

11:00 AM - 11:45 AM
Learning Lab
Speakers:
John Johnson, Customer Support Specialist, PointClickCare

This session focuses on advancing knowledge and insight about receiving and managing medication supplies. We assess ways to proactively identify problems and additional tips for maintaining a well-organized Supply Portal and workflow. We look at the latest enhancements and additional tips, plus review helpful tools including auto-receiving and inline receiving. Leaders and staff will appreciate the reporting tools such as the Electronic Transmission Report and the Drug Record Book. Participants are provided electronic access to a take-away, quick-reference guide to use upon return to the floor as a reminder about managing receiving and supplies, and how to utilize reporting.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Nurse Managers/Supervisors and staff with hands-on knowledge of the basics of ordering and receiving medications. Other department staff involved with the supply process.

Location: Tennessee C

11:00 AM - 11:45 AM
Enhance Loyalty Through Better Experiences
Speakers:
Doug Landis, Partner, Emergence Capital

People love stories. More importantly, stories engage emotion, which prompts people to respond, take action, or buy your products. Stories engage emotionally and people respond based on emotion. How you tell the story about who you are and what you do will determine if someone chooses to engage with you, period. In this session, Doug Landis, Partner at Emergence Capital, and former Chief Storyteller at Box, will showcase how to build and leverage stories so people will listen and take action.

Segment focus: Senior Living

Location: Governor's CD

11:00 AM - 11:45 AM
Enhance Loyalty Through Better Experiences
Speakers:
Darla Thompson, Director of Complex Skilled Hourly Nursing and Sprout Pediatrics, Recover Health
Wendy McLaughlin, Manager, Professional Services, PointClickCare

In this session, Wendy and Darla will take attendees through the process of introducing remote care within a home care agency. From early implementation to widespread usage, they will share how remote care enhances the home care experience, impacts clinical outcomes, and improves relationships with partners. Attendees will leave with a customized plan for bringing remote care to their agencies.

Segment focus: Home Care

Role focus: Executives, Administrators, Clinicians

Location: Tennessee DE

11:00 AM - 11:45 AM
Enhance Loyalty Through Better Experiences
Speakers:
Peter Corless, Executive Vice President, OnShift

With changing resident needs and increasing acuity, staffing every shift properly, within a fixed labor budget, can be a challenge. See how a balanced approach to staffing can keep executive management happy by staying on budget, boost morale by engaging employees in the process, and drive better outcomes by considering resident care needs every step of the way. And, hear how staffing based on resident acuity can help providers deliver the high quality care their residents deserve.

Participants will learn how:
  • Their organization can provide higher quality care by aligning staffing levels to resident needs
  • To boost morale by engaging employees in the process
  • To evaluate staffing practices to stay on budget and reduce costly overtime

    Segment focus: All Markets

    Role focus: CEO/Owners/Operator, Administrators/Executive Directors, Human Resources Professionals

    Location: Presidential D

11:00 AM - 11:45 AM
Become a Preferred Provider
Speakers:
Brian Buys, Director of Product Management, PointClickCare
Andrea Simmons, Associate Product Manager, PointClickCare

Obtaining quality outcomes and preventing rehospitalizations is the new currency that Skilled Nursing organizations deal in. How to best care for short-stay and long-stay residents simultaneously to attain these goals can pose an operational challenge. This session demonstrates that incorporating industry best practices and standards into care processes for each resident type is possible with COMS Care Content and the eINTERACT Program, which when working seamlessly together, can help you achieve better outcomes and keep residents in your facilities.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians

Location: Presidential AB

11:00 AM - 11:45 AM
Enhance Loyalty Through Better Experiences
Speakers:
Abiola Awosanya, BSc TR, Programs Manager, Cedarvale Terrace Long-Term Care Home
Charles de Vilmorin, CEO & C0-Founder, Linked Senior

A 2015 Centers for Disease Control and Prevention study shows that senior care residents receive just 11 minutes of daily engagement outside of assistance with activities of daily living. Resident engagement too often fails to meet the needs and preferences of residents resulting in a low quality of life and sense of purpose. This increases isolation, depression, and the use of antidepressant or antipsychotic medications. Providers are also struggling to know who among their residents needs the most engagement. Today's consumers and their families want purposeful engagement, but providers are facing staffing shortages and inadequate funding. Much of the engagement workflow is still done using paper. These obstacles provide an incredible opportunity. Person-centered and therapeutic engagement opportunities can support purposeful living based on a resident’s interests and current capabilities. Responsive Health Management will describe how to operationalize evidence-based, interdisciplinary strategies that have enhanced quality of life for their residents.
Person-centered engagement and programming not only contribute to strengthening residents’ resiliency, but also provide the opportunity for them to enjoy active, engaged, and meaningful lives, as well as potentially delay their progression to higher levels of care. Meaningful engagement allows for better outcomes, staff efficiency, regulatory risk reduction (especially with the new U.S. regulations around person-centered care) and reduction of readmissions.
The session will also highlight current research done in partnership with Responsive Health Management, Baycrest’s Center for Aging and Brain Health Innovation, and Linked Senior.

Participants will:
  • Understand the concept of person-centered therapeutic engagement
  • Review evidence and real-life examples that support the use of non-drug engagement interventions
  • Describe how engagement can be operationalized, driving better clinical and business outcomes


Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Marketing/Referral Management Professionals, Technology Professionals, Quality Assurance Staff

Location: Governor's B

11:00 AM - 11:45 AM
Achieve Financial Health
Speakers:
Ray Thivierge, Consultant and Leadership Advisor, Post Acute Care & Senior Living
Richard Cooper, CFO, Avante Group
Mike Dordick, President, McBee
Cory Rutledge, Managing Principal, CliftonLarsonAllen, LLP
Terri Weckle, SVP, Strategic Market Programs & Products, PointClickCare

As part of our Value First approach, the PointClickCare DSO Value Program initiative provides a comprehensive approach to delivering solutions that solve real-world challenges. In this session, the PointClickCare Market Development Team and current Value Program customers will outline Program goals and details, participation options, early outcomes, what we've learned so far, and where we are in the overall development process.

Segment focus: Skilled Nursing

Location: Presidential CE

12:00 PM - 1:30 PM
Please join us at the PointClickCare Theatre for the following demo presentations:

12:30-12:40 p.m.: eMAR
12:45-12:55 p.m.: Harmony
1-1:10 p.m.: Employee Engagement

Location: Ryman Exhibit Hall C

12:00 PM - 1:30 PM
Location: Delta Lobby A

12:00 PM - 1:30 PM



Location: Ryman Exhibit Hall C

Sponsored by: Medication Management Partners

12:00 PM - 1:30 PM
Speakers:
Cheryl Field, Chief Product Officer, Prime Care Technologies
Steve Booker, President & CEO, Nurse Rosie Products
Ian Gelenter, Senior Vice President, Pioneer Solution, Inc.

The Impact of Survey Changes and PBJ data to Five Star Scores
Prime Care Technologies


Changes from May 2018 to both Survey and Staffing components of the Five Star Quality Rating System have significant impact to SNF providers. This lunch and learn will fast track those changes and offer strategies for success using data and technology.

Devices and Data and Platforms, Oh My!
Nurse Rosie Products


What’s at the end of the yellow brick road for your clinical and facility data and devices? Nurse Rosie Products’ representatives will discuss the challenges of data and device connectivity in the LTPAC environment. Attendees will learn about the clinical, financial and operational advantages of planning today to link tomorrow’s data and devices to one central platform, including streamlining resident health data management and boosting data quality; improving clinical outcomes, and driving increased efficiencies in caregiver and operational processes.

AIM for Outcomes: Achieving a Predictably Successful Outcome with Real Time Documentation
Pioneer Solution Inc.


Application, Infrastructure and Mobility are the three primary pillars of an EHR implementation at the Point of Care. Building on the AIM concept, AIM for Outcomes is the name of new customer education platform designed to help LTPAC facilities better understand the requirements for success and learn best practices related to POC device selection, hardware integration, and application utilization and mobility.

Segment focus: All Markets

Location: Canal AB

Sponsored by: Prime Care Technologies, Nurse Rosie Products, Pioneer Solution Inc.

1:45 PM - 2:30 PM
Manage and Reduce Risk
Speakers:
Angela Cooper, BSN, RN, RAC-CT, Director of Clinical Services, Gulf Coast Health Care, LLC
Carol Compas McKeever, PhD, BSN, RN, President, Professional Nursing Solutions, LLC
Amanda Calhoun, Southern Admin
Shawn Brockman, Director of Strategic Planning, PointClickCare

As part of our Value First approach, the PointClickCare Return to Hospital Value Program initiative provides a comprehensive approach to delivering solutions that solve real-world challenges. In this session, the PointClickCare Market Development Team and current Value Program customers will outline program goals and details, participation options, early outcomes, what we have learned so far, and where we are in the overall development process.

Segment focus: SNF

Location: Presidential CE

1:45 PM - 2:30 PM
Learning Lab
Speakers:
Jennifer Krieger, Implementation Specialist, PointClickCare

This session focuses on utilizing the Response Rate report as a tool to identify changes in resident condition and for monitoring accuracy of staff documentation. Learn how a weekly review of ADL documentation can trend residents' needs, staffing ratios, and identify staff that need additional education on how to accurately document care level provided. Participants are provided electronic access to a take-away, quick-reference guide to use upon return to their community.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Directors of Nursing, Assistant Directors of Nursing, Staff Educators, Regional Nurses

Location: Tennessee C

1:45 PM - 2:30 PM
Achieve Financial Health
Speakers:
Bobbie Tiedt Donohew, Associate Director of Consulting Services, CEAL, Richter Healthcare Consulting
Murry Mercier, Enterprise Consultant, PointClickCare

Many Senior Living providers are facing an increasingly competitive market, because of widespread construction in anticipation of the baby-boomer generation needing to enter communities.
Today, a typical resident is managing two or more chronic illnesses and co-morbidities. To meet these needs — and to remain competitive — forward thinking providers must think beyond the traditional paradigm of ‘occupancy only’ to care- and service-based programming that responds to the needs of their population. Successful providers will be those who offer care programming that meets the clinical challenges of their population, allowing for longer lengths of stay and fewer discharges to higher levels of care.
Utilizing assessment tools to identify resident needs not only allows the provider to build an effective service plan, but also translates the services into revenue and allows them to track the true costs of providing care and services to their resident occupants.
This session will review the different options Senior Living providers may choose for identifying care needs, building service plans and recognizing revenue derived from service level charges.

Participants will be better able to:
  • Create and utilize tools for tracking care and services provided within the Senior Living setting
  • Identify methods of recognizing the revenue for services, including time-based service charges, detailed service level assessments, and weighted assessment scoring
  • Choose a method for reporting service revenue to the General Ledger that meets financial reporting objectives
  • Analyze facility costs to assure that level of care or tier charges cover actual costs, including fixed facility costs, specialized services and programs, and service staff wages


Segment focus: Senior Living

Role focus: Administrators/Executive Directors, Financial/Business Office Professionals

Location: Governor's CD

1:45 PM - 2:30 PM
Achieve Financial Health
Speakers:
Cory Rutledge, Managing Principal, CliftonLarsonAllen, LLP
Greg Von Arx, CEO, Recover Health
Trish Thomas, Progressive Quality Care

In a world of increased Medicare Advantage penetration, states increasingly moving toward a Managed Medicaid environment, and alternative payment models taking shape, many home health providers struggle to adapt. While there are a number of resources to educate agencies on the payment model changes from a macro level, practical insight on how these changing models impact day-to-day business is often hard to find. In this session, we will explore trends in payer activity, and provide functional advice on how home health agencies can respond. Attendees will hear from a home health provider on the tactics that his business has found helpful in successfully adapting to the changing payer landscape.

Segment focus: Home Care

Location: Tennessee DE

1:45 PM - 2:30 PM
Achieve Financial Health
Speakers:
Camille Lockhart, CPA, Partner, BKD, LLP
Julie L. Bilyeu, Managing Director, BKD, LLP

Does your organization's revenue cycle need a remodel or a complete renovation? We want to provide resources to add to your "toolbox" to help strengthen the foundation of your revenue cycle. During this session, participants will learn from real-life scenarios and simple strategies, along with "tools" you can implement at your organization.

Participants will be able to:
  • Identify tools and resources to assist in building a solid foundation for their revenue cycle
  • Examine the internal control structure of the revenue cycle and provide best practices in evaluating access, recording, and monitoring duties
  • Understand key items to include in their blueprint for monitoring accounts receivable


Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals

Location: Governor's B

1:45 PM - 2:30 PM
Achieve Financial Health
Speakers:
Geri O'Rourke, Senior Product Manager, PointClickCare
Elizabeth Matson, Accounting Manager, Oriol Healthcare

Keeping the revenue flowing in is the best way to stay in business and have the financial capability you need to support your business goals. This session shines a spotlight on PointClickCare’s new Payment Portal capabilities and how it allows you to streamline getting cash into your business. Also, Electronic Funds Transfer (EFT) capabilities will be discussed as another way to improve your DSO.

Segment focus: All Markets

Role focus: Executives, Administrators, Business Office Staff

Location: Governor's AE

1:45 PM - 2:30 PM
Become a Preferred Provider
Speakers:
Steve H Knapp, Product Manager, PointClickCare
Jennifer Repnyek, Genesis HealthCare

Nothing enhances your status as a preferred provider in a network like a reputation for effective wound management that translates into the reduced likelihood of hospital readmittances. With bedsore litigation becoming more prevalent, proactively managing wound care is an organizational imperative. This session illustrates how, by embracing wound care technology, quality outcomes can be delivered through standardized measurement across nursing staff and visibility into wound progression, as well as how your reputation and relationships with family members can be improved with enhanced transparency.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians

Location: Presidential AB

1:45 PM - 2:30 PM
Achieve Financial Health
Speakers:
Leah Killian-Smith, BA, NHA, RHIA, HSE, Director of Quality and Government Services, Pathway Health Services, Inc

This session will provide participants with a method to code the medical record in a way to ensure providers receive timely and correct Medicare payments. Now more than ever coding is a key element in billing Medicare. Accuracy is a must for success.
Participants will be better able to:
  • Describe an acceptable documentation format for Medicare compliance
  • Understand how sequencing of ICD-10 codes is important and must tell the story
  • Identify a process for diagnosis management that will be acceptable for nursing, rehab, billing and medical records


Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Financial/Business Office Professionals, Clinical Reimbursement Professionals, Quality Assurance Staff, MDS/RAI Coordinators

Location: Presidential D

2:45 PM - 3:30 PM
Learning Lab
Speakers:
Tessa Farrar, Educator, PointClickCare

This session covers basic setup to help streamline the collections process. This setup includes Collection Groups, Activity Categories, Collection Letters and Template Configuration. It also covers how to integrate with a Collection Agency. The Collections module is discussed to highlight great assets, such as generating Collection Letters, creating Upcoming Activities, the enhanced Medicaid Denial process, and enhancements to the Activity Report. Participants are provided electronic access to a take-away, quick-reference guide to use upon return to the office.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Executive Directors, Administrators, Business Office Managers, Billers and Collectors

Location: Tennessee C

2:45 PM - 3:30 PM
Enhance Loyalty Through Better Experiences
Speakers:
Murry Mercier, Enterprise Consultant, PointClickCare

Change happens, it's inevitable. When you must plan for and implement change within your community, the traditional focus of devising the best strategic and tactical plans is no longer enough. To successfully encourage the desired results, you must also understand and plan for the impact on the people within your community.

During this session, you'll learn how to develop a plan for effective change management, encompassing key priorities:
  • Vision: Have the reasons for change been clearly communicated to your organization?
  • Goals: Have the measurements for success been clearly defined for members of your community?
  • Inclusion: Did you include members of your organization in the decision-making process?
  • Planning: Do you have the right individuals identified, with the right plan to support the desired organizational change?
  • Follow-through: How will your organization hold itself accountable for achieving the desired results, both during the change and beyond?


Segment focus: Senior Living

Location: Governor's CD

2:45 PM - 3:30 PM
Become a Preferred Provider
Speakers:
Rob Simione, Director of Data Analytics, Simione Healthcare Consultants
Julia Maroney, Director of Clinical Operations Consulting, Simione Healthcare Consultants

With the shift to value-based care, better health outcomes are critical. How do we drive improved clinical outcomes and stronger financial performance? The data to improve home care clinical operations and lower hospitalization risk are buried in our EMRs. We just need to know where to look, and how. Analyzing our own data can help us determine hotspots and develop opportunities and build operational strategies. Operationalizing that data helps us sell the home health/hospice value proposition to partners. Agencies that successfully leverage their clinical data will see improved health outcomes, increased revenue, savings, and quality scores.

Segment focus: Home Care

Location: Tennessee DE

2:45 PM - 3:30 PM
Achieve Financial Health
Speakers:
Leah Killian-Smith, BA, NHA, RHIA, HSE, Director of Quality and Government Services, Pathway Health Services, Inc

This session will provide participants with a method to code the medical record in a way to ensure providers receive timely and correct Medicare payments. Now more than ever coding is a key element in billing Medicare. Accuracy is a must for success.
Participants will be better able to:
  • Describe an acceptable documentation format for Medicare compliance
  • Understand how sequencing of ICD-10 codes is important and must tell the story
  • Identify a process for diagnosis management that will be acceptable for nursing, rehab, billing and medical records


Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Financial/Business Office Professionals, Clinical Reimbursement Professionals, Quality Assurance Staff, MDS/RAI Coordinators

Location: Presidential CE

2:45 PM - 3:30 PM
Become a Preferred Provider
Speakers:
Barbara J. Zarowitz, PharmD, Senior Advisor, The Peter Lamy Center on Drug Therapy and Aging

It’s a sector characterized by complexity — and the challenges faced by long-term care providers in providing consistent, high-quality care are significant. From multiple EHR systems to resource limitations and variation in knowledge and clinical practices, the long-term care sector is incredibly demanding to navigate. In addition to these systemic issues, residents living in long-term care typically have multiple chronic conditions or comorbidities and may struggle in coping with new surroundings, new caregivers and a new way of life. Providing the holistic, resident-centric care that residents deserve can be difficult as conditions become increasingly complex. Care providers are trying to treat these conditions while managing risk, costs, and preventing readmissions into acute-care facilities. However, studies show that innovative clinical solutions have an unmatched ability to close this gap, and when they are integrated into workflows, patient and resident outcomes improve, ultimately benefiting residents, families, homes, and the system at large. This session will explore how novel solutions, such as those provided by Think Research and PointClickCare, are supporting care providers in making evidence-based decisions at the point of care.

Participants will have the opportunity to:
  • Understand quality gaps in long-term care
  • Identify possible interventions, including innovative clinical solutions
  • Understand adoption barriers that exist in the sector
  • Learn how innovative clinical solutions can be successful in a long-term care home
  • Learn about one non-profit home's success: Union Villa

    Segment focus: All Markets

    Role focus: Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, MDS/RAI Coordinators

    Location: Governor's AE

2:45 PM - 3:30 PM
Achieve Financial Health
Speakers:
Genice Hornberger, Senior Product Manager, PointClickCare

From RUGS-IV to RCS-1 to PDPM, sometimes it seems like alphabet soup but no worries, this session will help clear up the confusing jargon! During this session participants will learn the background behind changing the payment model for skilled nursing facilities. Participants will also learn how the proposed Patient-Driven Payment Model (PDPM) is structured and the differences between RUGS-IV and PDPM.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians, Administrators

Location: Presidential D

2:45 PM - 3:30 PM
Become a Preferred Provider
Speakers:
Andy Brigant, Vice President, Pharmacy Sales
Beth Delahunt, Pharmacy Sales Consultant, PointClickCare
Cheryl Scalzo, RN, Director of Nursing, Highland Manor Nursing and Rehabilitation Center
Michael Gerdes, Director of Clinical Systems, PharmScript
Jacqlyn Strumpf, Clinical Systems Specialist, PharmScript

Medication management for LTPAC providers is a mission-critical area that, when managed correctly, can lead to enhanced standing in care networks. Maximizing coordination with your pharmacy partners is the first step to successful medication management, but how can you be sure that you're making the most of that important relationship? This session focuses on how to ensure your pharmacy partnership is operating for optimal results and will showcase what PointClickCare tools are available to help you attain that goal.

Segment focus: All Markets

Role focus: Clinical and Service Delivery Staff

Location: Governor's B

2:45 PM - 3:30 PM
Become a Preferred Provider
Speakers:
Jeff Wilcox, Product Manager, PointClickCare

Enabling physicians to spend more time with residents and less time with their administrative burden translates into improved outcomes and can be leveraged for success in networks where competition is fierce. Discover how to free doctors from their desks and return them to the bedside for improved organizational performance with Practitioner Engagement.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians

Location: Presidential AB

3:30 PM - 3:50 PM



Location: Tennessee Lobby A, Governor's Lobby, Presidential Lobby

4:00 PM - 4:45 PM
Become a Preferred Provider
Speakers:
Sean Vandeweerd, Senior Product Manager, PointClickCare
Karthik Soravanahalli, Product Manager, PointClickCare
Tim Carey, Director of Data and Performance Analytics, Banecare Management, LLC
Kim Majick, Chief Development Officer, CareSpring Healthcare Management

With narrowing networks becoming a reality, having data that speaks to your capability as a healthcare partner is now table stakes for senior care providers wanting to be part of a network. Preparing for and enabling those conversations is a key strategic activity. This session discusses what PointClickCare is doing to help enable care coordination conversations across the care continuum and how data-driven approaches to episodic care management practices and value-based payment models participation are being envisioned.

Segment focus: All Markets

Role focus: Executives, Clinicians, Administrators

Location: Presidential CE

4:00 PM - 4:45 PM
Achieve Financial Health
Speakers:
Jennifer Leatherbarrow, RN, BSN, RAC-CT, QCP, CIC, Senior Clinical Consultant, Richter Healthcare Consultants
Maureen Hedrick, Director of Consulting Services, Richter Healthcare Consultants

In this ever-changing healthcare era, we are continuously faced with new quality measures and new payment systems, along with greater expectations from the public, surveyors, and policy makers. Adapting to these new demands requires the use of innovative strategies. With the Center for Medicare and Medicaid Services (CMS) efforts shifting focus from volume to value, it is critical that post-acute care (PAC) providers understand the implications of the numerous reimbursement reforms. From Bundled Payment Initiatives to the proposed Resident Classification System (RCS-1) and the Quality Payment Program, PAC providers need to know how to put this puzzle together. This presentation offers the Skilled Nursing provider clarity on the various programs and their impact, as well as strategies for meeting the challenge of a consumer-centric health economy. The future is fast approaching and what SNFs don't know may hurt their bottom line sooner rather than later.

Participants will:
  • Understand key components of CMS Innovation Models, and the pending regulatory reimbursement changes (RCS-1)
  • Discuss the focus of CMS Innovation strategies surrounding Medicare Shared Saving Programs (MSSP), Value Based Care initiatives, and identify challenges specific to PAC providers
  • Learn effective strategies to manage change and benefit from the new opportunities inherent to the pay-for-performance methodology
  • Identify the various elements that are incorporated to determine reimbursement in the RCS-1 payment model


Segment focus: Skilled Nursing

Role focus: Financial/Business Office Professionals

Location: Governor's AE

4:00 PM - 4:45 PM
Achieve Financial Health
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare
Jamie Timoteo, Senior Vice President, Plante Moran

In partnership with Plante Moran, PointClickCare’s new Service Optimization Program for Senior Living is designed to enable your community to maximize revenue opportunities. During this session, you’ll learn how this new initiative will benefit your organization — from a comprehensive process audit to recommendations for better leveraging the solutions you have as well as the solutions that will better increase revenue opportunities, engage your employees, and ultimately enhance the experience of your residents.

Segment focus: Senior Living

Location: Governor's CD

4:00 PM - 4:45 PM
Achieve Financial Health
Speakers:
Greg von Arx, CEO, Recover Health
Mike Dordick, President, McBee
Mary Henschel, Director of Client Success, PointClickCare

From PPS to HHGM to PDGM — sometimes it seems like alphabet soup but no worries, this session will help clear up the confusing jargon! During this session participants will learn the background behind changing the Medicare payment model for Home Health agencies. Participants will hear how one agency is examining their data and preparing to make the transition as well as how the PointClickCare Home Care product team is preparing to update the solution to adjust to the new model.

Segment focus: Home Care

Role focus: Clinicians, Financial

Location: Tennessee DE

4:00 PM - 4:45 PM
Manage and Reduce Risk
Speakers:
Andrew Laroche, MSN, RN, Director of Nursing Services, Hopkins Manor

In this session, participants will learn how a 200-bed skilled nursing facility was able to reduce antipsychotics from 26% to fewer than 10% over a year. Participants will learn about the critical elements for building a successful antipsychotic reduction program, including staff buy-in, education, and anticipating residents' needs.

Participants will learn to:
  • Build a step-by-step plan for antipsychotic reduction
  • Engage staff to ensure buy-in and team collaboration for success


Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Quality Assurance Staff, MDS/RAI Coordinators

Location: Governor's B

4:00 PM - 4:45 PM
Achieve Financial Health
Speakers:
Bill Stuart, President & CEO, COMS Interactive
V. Simon Mittal, MD, Director of Medical Affairs, COMS Interactive

Knowing about the Patient-Driven Payment Model (PDPM) is one thing, knowing how it will impact your organization and what to do to prepare for it is another. This session takes the PDPM discussion further to provide information on what you need to do on the people, processes, and tools fronts to make sure your organization is ready for its arrival.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians, Administrators

Location: Presidential D

4:00 PM - 4:45 PM
Learning Lab
Speakers:
Jennifer Krieger, RD, LDN, Implementation Specialist, PointClickCare

This session focuses on how to use POC data and Therapy Minutes with the Case Mix Analyzer and ARD Planner for PPS scheduling, planning, and monitoring. Identify ways to improve MDS Documentation through POC, and to use the tools and reports within PointClickCare to collect the right data, at the right time, and use it to predict the best possible reimbursement outcome. Participants are provided access to a take-away, quick-reference guide to use upon return to the floor as a reminder for how to use the Case Mix Analyzer and ARD Planner tools and reports.

Segment focus: Skilled Nursing (US)

Role focus: MDS Coordinators or other individuals involved or interested in reimbursement

Location: Tennessee C

5:00 PM - 5:45 PM
Location: Delta Lobby A

7:00 PM - 10:00 PM
Time to grab any ol’ barstool and join the best party on Broadway! Join us for our annual gala night with a pub crawl through Broadway’s newest multi-venue complex, featuring five uniquely themed bars that embrace all things Nashville. Get ready, in Music City you never know what you’ll discover!

SUMMIT badge required for entry.

Location: Buses depart from the Delta Portico starting at 6:30 p.m.
Return buses leave from the event venue every 15-minutes until 10:00 p.m.

Sponsored by: PharMerica, Omnicare, Accreon, Relias, Straightaway, eBridge Connector, Medline

Wednesday, November 7
7:00 AM - 12:00 PM
Location: Delta Lobby BCD

8:00 AM - 9:30 AM



Location: Ryman Exhibit Hall C

8:00 AM - 10:00 AM
Please join us at the PointClickCare Theatre for the following demo presentations:

8:10-8:20 a.m.: Point of Care
8:30-8:40 a.m.: Nutrition Management
8:50-9 a.m.: Payment Portal
9:10-9:20 a.m.: COMS Care Content
9:30-9:40 a.m.: Harmony

Location: Ryman Exhibit Hall C

8:00 AM - 10:00 AM
Location: Delta Lobby A

10:15 AM - 11:00 AM
Learning Lab
Speakers:
Kelly Cherchio, Manager, Professional Services, PointClickCare
Tara Cochran, Manager, Professional Services, PointClickCare

This session focuses on how to identify and prevent service cost creeps. Learn how to capture overages from both care services and billing perspectives. Building a strong assessment will improve workflows allowing you to capture services provided, create a plan for services identified, automate POC tasks, capture unscheduled services and follow an approval process. See how the overages will look on a statement for levels vs. points, review reports on service comparison and utilization. Participants are provided electronic access to a take-away, quick-reference guide to use upon return to their community.

Segment focus: Senior Living (US, CDN)

Role focus: Executive Directors, Office Managers, Directors of Nursing

Location: Tennessee C

10:15 AM - 11:00 AM
Enhance Loyalty Through Better Experiences
Speakers:
Jennifer Glaeser, Vice President of Product, At Home Products, PointClickCare

For the past year, the PointClickCare Home Care division has been working on native mobile solutions for clinical care delivery in Home Care. Starting with self-scheduling and moving into patient profile, medication reconciliation, vital tracking, and beyond, we’re excited to share with clients and prospects the results of these efforts. We believe we're building the industry leading mobile experience for clinicians working in home health, and we’d like a chance to talk about our product discovery, design, and development process along with showcasing an early preview of upcoming capabilities in our Care at Home 2.0.
We're focused on delivering a mobile solution that allows the clinician to do 100% of the work related to care delivery from the mobile application. Our key goal is to enhance clinician efficacy by providing a technology experience that supports them in providing quality care, documenting the care provided, and managing their client case load and daily work life.

Segment focus: Home Care

Location: Canal CD

10:15 AM - 11:00 AM
Manage and Reduce Risk
Speakers:
Debi Damas, RN, Group Product Manager,Long Term Post Acute Care, Relias

The QAPI process should be part of the fabric of your organization — what makes it unique. This session will review the expectations of the first two phases and look at the third phase. It will provide attendees with some "boots on the ground" advice for developing and growing a true QAPI program.

Participants will be able to:
  • Identify the expectations of the implemented Phases (1 and 2) of the QAPI regulation
  • Identify the requirements of Phase 3 of the QAPI implementation
  • State three ways to improve the QAPI process in your organization
  • State three important aspects of the QAPI program and how they apply in your organization


Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Quality Assurance Staff

Location: Bayou AB

10:15 AM - 11:00 AM
Achieve Financial Health
Speakers:
John Carter, Senior Vice President, Clearing House Operations, ABILITY Network

It's estimated that 10% or more of the claims received by payers go unpaid due to rejections. Additionally, there's a perception that claims are lost by payers, creating timely filing concerns. This session explores the idea that there is no such thing as a lost claim. More often than not, what's lost is the messaging coming back from the payer regarding the disposition of the claim. We will look at the various forms of messaging known as Payer Correspondence. We examine each type of Payer Correspondence to identify tactics for capturing the important messaging contained and actions to avoid or correct errors in clinical and administrative documentation.

Participants will be better able to:
  • Identify various forms of payer correspondence
  • Understand what to look for in payer correspondence
  • Create performance measures
  • Implement continuous billing improvement


Segment focus: All Markets

Role focus: Administrators/Executive Directors, Financial/Business Office Professionals, Clinical Reimbursement Professionals

Location: Governor's AE

10:15 AM - 11:00 AM
Manage and Reduce Risk
Speakers:
Heather Addyson, Senior Educator, PointClickCare
John Krise, Regional Vice President of Assisted Living, Regency Pacific Management, LLC

System security, and its proper configuration, is an important means to manage risk, especially in regards to resident data. This session focuses on all the security measures available to protect your EHR, from password management to corporate IP address mask updates to custom security roles. Helping organizations meet security and compliance oversight requirements will also be addressed with a look at the security reports available.

Segment focus: Skilled Nursing and Senior Living

Role focus: Security Administrators, IT Staff

Location: Canal AB

10:15 AM - 11:00 AM
Manage and Reduce Risk
Speakers:
Arun Kumar, Senior Product Manager, PointClickCare
Kate Choulguina, Product Manager, PointClickCare

It’s here — the much-anticipated arrival of PointClickCare’s Enhanced Reporting Experience platform. Join us for a glimpse of Enhanced Reporting in action as well as learn what the vision and values are underpinning this reporting initiative.

Segment focus: All Markets

Role focus: Executives, Clinicians, Administrators

Location: Tennessee DE

10:15 AM - 11:00 AM
Manage and Reduce Risk
Speakers:
Soofi Mohammed, Senior Product Owner, Orders Management, PointClickCare
Patti Barton, Product Manager, PointClickCare

Medication management in Senior Living is one of the most important services that can be offered. Performing it safely and efficiently is critical for both resident and staff satisfaction. This session focuses on what PointClickCare tools are available to help you and your pharmacy streamline the process.

Segment focus: Senior Living

Location: Governor's CD

10:15 AM - 11:00 AM
Achieve Financial Health
Speakers:
Genice Hornberger, Senior Product Manager, PointClickCare

From RUGS-IV to RCS-1 to PDPM, sometimes it seems like alphabet soup but no worries, this session will help clear up the confusing jargon! During this session participants will learn the background behind changing the payment model for skilled nursing facilities. Participants will also learn how the proposed Patient-Driven Payment Model (PDPM) is structured and the differences between RUGS-IV and PDPM.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians, Administrators

Location: Governor's B

11:15 AM - 12:00 PM
Enhance Loyalty Through Better Experiences
Speakers:
Jayne Warwick, RN, HBScN, Director, Market Insight, PointClickCare

Without question, our workforce is becoming increasingly diverse. While dominated by the baby-boomer generation in the past, 2015 marked the year the millennials became the majority in the workforce. Now we have Generation Z making their way to gainful employment as they begin to graduate from post-secondary education. How then, do we keep our current employees as long as possible, while still attracting new talent? More than ever, now is the time to evaluate the requirements of the multigenerational workforce and implement strategies that appeal to all generations.

Segment focus: Senior Living

Location: Governor's CD

11:15 AM - 12:00 PM
Learning Lab
Speakers:
Machelle Wood, Implementation Specialist, PointClickCare

This session focuses on advancing knowledge and insight in creating and using Order Templates and Order Sets. Learn the benefits of creating and using Order Templates to improve consistency in documentation, provide efficiencies in the order entry process, and reduce potential data entry errors. Learn how Order Sets provide clinical decision support, and see examples of complex/difficult to enter orders. Participants are provided access to a quick reference guide to use upon return to the facility as a reminder of how to set up Order Templates and maximize the use of Order Sets.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Nurse Managers/Supervisors and staff with hands-on knowledge of the basics of order entry and order set-up

Location: Tennessee C

11:15 AM - 12:00 PM
Manage and Reduce Risk
Speakers:
Lisa Van Dyck, Vice President, Clinical Product Development, Eventium
Leah Cearlock, Sales Engineer, Home Care, PointClickCare

Now more than ever, home health agencies need to produce good clinical outcomes and be able to substantiate their care with thorough documentation. Agencies need to meet industry regulations and the needs of the patient. With the implementation of Value Based Purchasing, agencies are being compensated on Quality and Process Measures. The new 2018 Conditions of Participation (CoP) also require that agencies are offering standardized, yet individualized outcome-driven care that is showing progress to goals.
This session focuses on Eventium’s Home Health evidence-based clinical content that is embedded in the Care at Home mobile application. Participants will gain an understanding on the content; how it was developed and maintained; how it promotes proactive outcome improvement; how it promotes compliance with the CoPs; and how it can be paired with the Eventium Patient Education booklets and Stoplight Tools for a patient-centric workflow.

Participants will be able to:
  • Appreciate the value of evidence-based care plans that promote compliance with current and future industry requirements (CoPs, HHQI/VBP, Best Practice, Efficient Care)
  • Understand the process of initial care-planning set up for unique patients, starting with delivered best-practice care plans
  • Understand how to work effectively against the care plan over the patient’s episode, documenting against interventions and patient outcomes that are used to demonstrate progress towards patient’s goals
  • Understand the value of outcome-driven care with the uses of Variance Codes to describe why individual patient outcomes are not met, demonstrating the uniqueness of a patient’s care needs against a standard


Segment focus: Home Care

Role focus: Clinicians

Location: Canal CD

11:15 AM - 12:00 PM
Enhance Loyalty Through Better Experiences
Speakers:
Michelle Stuercke, Chief Clinical Officer, Transitional Care Management

Trying to develop and operationalize a useful initial care plan is a challenge. In this session, participants will learn how to build an initial care plan and personalize it during the initial care plan conference. By allowing the resident or their family to choose the interventions and goals, the care plan becomes a useful tool for the care team and the resident to guide their stay at the facility.

Participants will:
  • Be able to operationalize the initial care plan into their practice
  • Understand how to engage residents in the adoption of the initial care plan
  • Understand how to pull the initial admission information into a productive care plan


Segment focus: Skilled Nursing

Role focus: Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Quality Assurance Staff, MDS/RAI Coordinators

Location: Bayou AB

11:15 AM - 12:00 PM
Enhance Loyalty Through Better Experiences
Speakers:
April Coulter, RN, CHPCN(c), Long Term Care Consultant, Extendicare
Rosemarie Lindau, MUS, BAC, Gerontology Post Grad Dip., Corporate Program Consultant, Extendicare (Canada) Ltd

During this session, participants will be introduced to the My Wishes program along with strategies for engaging residents, staff, and other stakeholders in the difficult but highly important discussions around palliative care. Come away with increased confidence for the discussions you must have with residents about their end-of-life wishes, along with an understanding of how these may be documented in PointClickCare. This workshop is interdisciplinary and can be applied to all healthcare sectors.

Participants will:
  • Gain greater appreciation for the importance of the resident's voice
  • Learn strategies for applying My Wishes within their organizations


Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Marketing/Referral Management Professionals

Location: Governor's AE

11:15 AM - 12:00 PM
Manage and Reduce Risk
Speakers:
Pirasanna Sivalingam, Senior Product Manager, PointClickCare
Hari Nair, Product Manager, PointClickCare
Gene Chastain, Life Care Centers of America
Amit Patel, Life Care Centers of America

A key strategy for managing risk related to security is to keep the ‘big picture’ in mind to ensure that you are not only determining how it will be done but also if it should be done. This session brings the larger issue of balancing access and security to the forefront. In addition to how you can incorporate best practices into managing your users and their identities, you will learn more about the potential compliance issues of mismanaging access within an EHR, and what PointClickCare has available to help you.

Segment focus: All Markets

Role focus: Executives, IT/Technology Staff

Location: Canal AB

11:15 AM - 12:00 PM
Become a Preferred Partner
Speakers:
Sean Vandeweerd, Senior Product Manager, PointClickCare
Karthik Soravanahalli, Product Manager, PointClickCare

Tim Carey, Director of Data and Performance Analytics, Banecare Management, LLC
Kim Majick, Chief Development Officer, CareSpring Healthcare Management

With narrowing networks becoming a reality, having data that speaks to your capability as a healthcare partner is now table stakes for senior care providers wanting to be part of a network. Preparing for and enabling those conversations is a key strategic activity. This session discusses what PointClickCare is doing to help enable care coordination conversations across the care continuum and how data-driven approaches to episodic care management practices and value-based payment models participation are being envisioned.

Segment focus: All Markets

Role focus: Executives, Clinicians, Administrators

Location: Tennessee DE

11:15 AM - 12:00 PM
Achieve Financial Health
Speakers:
Bill Stuart, President & CEO, COMS Interactive
V. Simon Mittal, MD, Director of Medical Affairs, COMS Interactive

Knowing about the Patient-Driven Payment Model (PDPM) is one thing, knowing how it will impact your organization and what to do to prepare for it is another. This session takes the PDPM discussion further to provide information on what you need to do on the people, processes, and tools fronts to make sure your organization is ready for its arrival.

Segment focus: Skilled Nursing

Role focus: Executives, Clinicians, Administrators

Location: Governor's B

12:00 PM - 1:00 PM
Location: Delta Lobby A

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