Sharing perspectives. Enriching lives. Transforming care.

Whether you are a Skilled Nursing, Senior Living, or Home and Community-based Care provider, the SUMMIT 2017 agenda will offer a wide variety of sessions to choose from.

We are pleased to share the preliminary agenda for PointClickCare SUMMIT 2017. Check back often as more sessions and information will be added over the coming weeks. Please also note that breakout session times are subject to change prior to the conference.

ALL
Nov 6, 2017
6:30 AM - 10:00 PM

Attendees who are registered for Pre-Conference Training must pick up their badges at registration prior to their course(s).

Location: Osceola Lobby

Nov 6, 2017
6:30 AM - 10:00 PM

Location: Florida Lobby

Nov 6, 2017
7:30 AM - 8:30 AM

Breakfast is provided for morning Pre-Conference Training registrants only.

Location: Osceola Foyer & Osceola 3&4

Nov 6, 2017
8:30 AM - 12:00 PM

SUMMIT Learning Series
This hands-on, interactive training session will focus on the value of care plans and interrelated modules, highlighting efficiencies provided to the nursing process. Review the workflows for creating interim care plans, triggering and personalizing care plans and tasks, and subsequently kardex and point of care. Learn the purpose of configurable functionality and how to utilize reporting.

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of PointClickCare’s Care Plans.
Other department managers or individuals involved with the care planning process.

Location: Naples Ballroom

Nov 6, 2017
8:30 AM - 12:00 PM

SUMMIT Learning Series
This hands-on, interactive training will focus on advancing custom assessment skills. Key topics to be covered include creating assessments, schedules, rules, triggers, styles, look-backs, narratives, scoring, and structured progress notes

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of building PointClickCare’s User Defined Assessments.
Other department managers or individuals involved with building User Defined Assessments.

Location: Miami Ballroom

Nov 6, 2017
11:30 AM - 1:00 PM

Lunch is provided for Pre-Conference Training registrants only.

Location: Osceola Foyer & Osceola 3&4

Nov 6, 2017
1:00 PM - 4:30 PM

SUMMIT Learning Series
This hands-on, interactive training session will focus on the value of care plans and interrelated modules, highlighting efficiencies provided to the nursing process. Review the workflows for creating interim care plans, triggering and personalizing care plans and tasks, and subsequently kardex and point of care. Learn the purpose of configurable functionality and how to utilize reporting.

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of PointClickCare’s Care Plans.
Other department managers or individuals involved with the care planning process.

Location: Naples Ballroom

Nov 6, 2017
1:00 PM - 4:30 PM

SUMMIT Learning Series
This hands-on, interactive training will focus on advancing custom assessment skills. Key topics to be covered include creating assessments, schedules, rules, triggers, styles, look-backs, narratives, scoring, and structured progress notes

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of building PointClickCare’s User Defined Assessments.
Other department managers or individuals involved with building User Defined Assessments.

Location: Miami Ballroom

Nov 6, 2017
6:00 PM - 8:00 PM

Join us for an evening of Polynesian-themed fun and networking. Don't miss the fun at South Beach Pool, Wrecker's Bar, and the Family Pool & Sand Bar.

Location: Enter via the South Beach Pool

Sponsored by: CareServ Technologies
CareWorx
Nurse Rosie Products


Nov 7, 2017
7:00 AM - 5:00 PM

Location: Osceola Lobby

Nov 7, 2017
7:00 AM - 12:00 PM

Location: Florida Lobby

Nov 7, 2017
7:00 AM - 8:00 AM

Location: Florida Hall A

Sponsored by: Surescripts

Nov 7, 2017
7:30 AM - 8:45 AM

Location: Osceola Lobby

Nov 7, 2017
7:30 AM - 8:45 AM

Location: Florida Hall B-C

Nov 7, 2017
9:00 AM - 9:45 AM

Speakers:
Mike Wessinger, CEO, PointClickCare

Location: Osceola Ballroom

Nov 7, 2017
9:45 AM - 10:30 AM

Speakers:
Katie Smith Sloan, President & CEO, LeadingAge and Executive Director, Aging Network
Josh Seidman, Senior Vice President, Avalere Health

Moderator: Dave Wessinger, CTO, PointClickCare

As demands placed on the post-acute care market continue to grow, and regulations bring more financial risk and complexity to providers, it can be confusing to understand the right direction your organization should take to succeed in the value-based care era.
Join us for this conversation with LeadingAge CEO Katie Sloan Smith and Avalere Health Vice President Josh Seidman, hosted by PointClickCare CTO Dave Wessinger, to unravel the potential impact of these changes and how working together and leveraging data will play a key role in helping you thrive.
What attendees will gain from this panel discussion:
An understanding of the imminent changes taking effect in the LTPAC market.
The role of predictive analytics and how providers have used that insight to go from good to great in care management.
Hear examples of the impact that advocacy is making in post acute care.

Location: Osceola Ballroom

Nov 7, 2017
10:30 AM - 11:15 AM

Sponsored by: SmartLinx Solutions

Nov 7, 2017
10:30 AM - 11:15 AM

Location: Florida Hall B-C

Nov 7, 2017
11:15 AM - 12:00 PM

Speakers:
Skelly Wingard, Continuum Administrator, Kaiser, Permanente in Northern California
Phyllis A. Wojtusik, R.N., Director, Post Acute Care & Population Health, Penn Medicine Lancaster General Hospital, Philadelphia, Pennsylvania

Moderator: BJ Boyle, Director, Product Management, Analytics, PointClickCare

In today’s post-acute landscape, there is a growing delta between the facts and the fiction surrounding what hospitals and health systems want from providers and what providers think they want. During this conversation, attendees will learn what progressive health systems are attempting to do, how they are behaving from an operational and strategic perspective, and how providers can benefit from a closer second look at why it matters and how to turn these relationships into strategic allies.
What attendees will gain from this panel discussion:
An understanding of the type of criteria health systems are looking at, beyond 5 Star Ratings, as they choose their Post-Acute Partners.
How PointClickCare is working with the Health Systems as an advocate for Providers.
How much control sits with Providers to define these partnerships,

Location: Osceola Ballroom

Nov 7, 2017
12:00 PM - 1:30 PM

Location: Florida Hall A

Sponsored by: TridentUSA

Nov 7, 2017
12:00 PM - 1:30 PM

Speakers:
Cheryl Field, Prime Care Technologies
Patrick Lerg, Sales Manager, Specialty Markets, Welch Allyn

Prime Care Technologies
Who’s Paying the Bill? Understanding Today’s Payment Models and the Data you need for a Strong Bottom Line
We ask a lot of questions in post-acute care (PAC) but the most important is "Who's Paying the Bill?" New metrics are making their way into the changing reimbursement system, demanding new data from you. Designed for executive's this concentrated session will explore payers and payment models emerging in the SNF space and the key performance metrics needed for a healthy bottom line.
Explore three major changes in the payer landscape and the key data metrics each demands.
Identify five key data elements you need for success in the changing reimbursement environment.

Welch Allyn
First Things First: Prioritizing Vitals Documentation in Long-Term Care Through Automation
Long Term Care facilities have implemented Welch Allyn Vital Signs Monitors to help avoid interruptions and delays, and transmit vitals data wirelessly to the EMR for immediate documentation directly in the resident’s chart within PointClickCare. As a result, facilities have since completely eliminated the use of paper charting, enjoying the ability to access up-to-date resident information anywhere, anytime, and seeing significant time savings.

Location: Tallahassee Ballroom

Sponsored by: Prime Care Technologies
Welch Allyn


Nov 7, 2017
12:00 PM - 1:30 PM

Location: Osceola Lobby

Nov 7, 2017
12:00 PM - 1:30 PM

Location: Florida Hall B-C

Nov 7, 2017
1:45 PM - 2:30 PM

Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

Moderator: Dave Wessinger, CTO, PointClickCare

Location: Osceola Ballroom

Nov 7, 2017
2:30 PM - 3:00 PM

Sponsored by: SmartLinx Solutions

Nov 7, 2017
2:30 PM - 5:00 PM

Location: Florida Hall B-C

Nov 7, 2017
3:15 PM - 4:00 PM

PointClickCare Customer Experience
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

510

Location: Sun Ballroom A

Nov 7, 2017
3:15 PM - 4:00 PM

PointClickCare Customer Experience
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

323

Location: Sun Ballroom C

Nov 7, 2017
3:15 PM - 4:00 PM

PointClickCare Customer Experience
Speakers:
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

166

Location: Miami Ballroom

Nov 7, 2017
4:15 PM - 5:00 PM

PointClickCare Customer Experience
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

510

Location: Sun Ballroom A

Nov 7, 2017
4:15 PM - 5:00 PM

PointClickCare Customer Experience
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

323

Location: Sun Ballroom C

Nov 7, 2017
4:15 PM - 5:00 PM

PointClickCare Customer Experience
Speakers:
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

166

Location: Miami Ballroom

Nov 7, 2017
5:00 PM - 6:00 PM

Location: Florida Hall B-C

Nov 8, 2017
7:00 AM - 3:00 PM

Location: Gaylord Palms Convention Center, Upper Level

Nov 8, 2017
7:00 AM - 8:00 AM

Location: Florida Hall A

Sponsored by: Emmi Solutions

Nov 8, 2017
7:30 AM - 8:30 AM

Location: Osceola Lobby

Nov 8, 2017
7:30 AM - 8:30 AM

Location: Florida Hall B-C

Nov 8, 2017
8:45 AM - 9:30 AM

Building Loyalty Through Better Experiences
Speakers:
Robert G. Kramer, Founder & Strategic Advisor, National Investment Center of Seniors Housing & Care (NIC)
Marty Damian, Vice President of Operations and Systems, Sunrise Senior Living

Moderator: John Yedinak, President, Aging Media Network

Moderated by John Yedinak from Senior Housing News, this panel of experts will discuss the state of Senior Living on a variety of topics including industry growth and occupancy challenges; the investor and operator relationship; increased consumer expectations; and big data.

153

Location: Naples Ballroom

Nov 8, 2017
8:45 AM - 9:30 AM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Building Loyalty Through Better Experiences
Speakers:
Mike Dordick, McBee
Kim Watson, Vice President of Operations, NYE Health Services

If you’ve ever considered expanding into the Care At Home market, this session is for you! Our expert panel will discuss the various services you could provide, different payment models out there, and what it could mean for your business overall.

104

Location: Sanibel Ballroom

Nov 8, 2017
8:45 AM - 9:30 AM

PointClickCare Customer Experience
Speakers:
Andy Brigant, Vice President, Pharmacy Sales, PointClickCare
Edward Patrick, Pharmacy Programs Manager, PointClickCare
Jason Spears, Pharmacy Program Manager, PointClickCare
Sumona Tailor, Associate Product Manager, PointClickCare
Beth DeLaHunt, Pharmacy Sales Consultant, PointClickCare

510

Location: Sun Ballroom A

Nov 8, 2017
8:45 AM - 9:30 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Deborah Langford, RN, BAC-CT, C-NE, Continuing Healthcare Solutions
Tracy D'Andrea, RN, BSN, CRRN, CDP, Regional Director of Quality Assurance, Continuing Healthcare Solutions

During this session, attendees will learn how PointClickCare and the Point of Care (POC) solution can help to maintain compliance. We will demonstrate how our organization has systematically utilized PointClickCare to increase both our Health Inspection Rating and Five-Star rating.
Our behavior tracking has allowed nurses to document that they have provided non-pharmaceutical interventions prior to delivering PRN medications to clients, helping to prevent citations for unnecessary medications. Further, this evaluation helps to develop 24-hour care plans for high-risk areas such as fall, skin, and anticoagulants.
We have also developed a nursing restorative program that begins with a therapy to restorative nursing referral, triggering a restorative assessment. This begins with a functional assessment, selection of a task, followed by implementation of each care plan.
Finally, we will demonstrate how we utilize POC in our facilities to implement fall interventions immediately after a fall, so that information is immediately documented in POC for the STNAs to have access to. We also utilize POC to ensure that resident preferences are honored.

323

Location: Sun Ballroom C

Nov 8, 2017
8:45 AM - 9:30 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Michelle Stuercke, RN, MSN, DNP, MPH, LNHA, Chief Nursing Officer, Glen Health & Home
Nancy Hartman, Glen Health and Home

Hospital readmissions continue to be a focus at all levels of care. The current rate of returning to hospitals from post-acute care facilities is approximately 23%. The cost of rehospitalizations to Medicare is approximately 17.5 billion dollars. The affect of rehospitalizations is not only monetary, but physical and emotional as well. Research shows that approximately 45% of these hospitalizations are avoidable.
The facilities to be discussed in this session are post-acute care facilities that specialize in high acuity, including ventilator care, bedside dialysis, and LVADs. These facilities are located in the suburbs of Chicago, with an average census of 190.
At the beginning of 2016 the facilities were not using the INTERACT™ tools nor were they using PointClickCare’s Physician Engagement solution. The return to hospital rate was running as high as 50%. By the end of 2016, after the implementation of both the Change of Condition forms, QI tools and Physician Engagement tools, the return to hospital rate decreased to as low as 16%.
The use of the Change of Condition form for effective communication, as well the physicians’ use of the Physician Engagement tool to review labs, medications, vital signs, and progress notes allowed for a more comprehensive evaluation and treatment for the resident to prevent unnecessary hospitalizations. Join us to learn more.

510

Location: Sun Ballroom B

Nov 8, 2017
8:45 AM - 9:30 AM

Building Loyalty Through Better Experiences
Speakers:
Diane Byrne, VP of Program, Development, Training & Operational Oversight, Juniper Communities
Charles de Vilmorin, CEO, Linked Senior

Increased demands from residents, families, referral partners, state, and federal licensing agencies including CMS are pressuring the senior care market like never before to accomplish more with less. One of the top three expectations of these various stakeholders is to advance person-centered care through better engagement and non-pharmacological strategies in measurable and manageable ways. Historically, life enrichment has been a low-tech, paper-based department, working in silos with limited transparency and accountability. This shortcoming presents an almost infinite potential to leverage software and data analytics to operationalize person centric engagement and life enrichment.
By bridging therapeutic and clinical with hospitality best practices, innovative, person-centered approaches have been proven to increase health and vitality for the resident by: helping to build and maintain cognitive reserves; slowing the decline of disease progression; and mitigating and managing behaviors associated with dementia.
These outcomes have a direct and significant positive impact on marketing, referrals, length of stay and resident, family, and associate satisfaction. Forward thinking providers have benefited by seeing: manageable person centered care; increased competitive edge in the marketplace; more efficient medication management; increased compliance, especially around dementia.
Learn how a PointClickCare customer and partner are collaborating to advance life enrichment and engagement through a real-life overview of industry best practices and case studies at Juniper Communities. During this session presenters will delineate the steps needed to operationalize life enrichment.

323

Location: Sun Ballroom D

Nov 8, 2017
8:45 AM - 9:30 AM

PointClickCare Customer Experience
Speakers:
Crystal Bush, Healthcare Business Analyst, Greystone Healthcare Management
Christina Hamma, Senior Healthcare Systems Specialist, Greystone Healthcare Management

This presentation will discuss how transitioning from a previous referral management product to PointClickCare’s CRM solution has positively impacted Greystone Healthcare Management. During this session, we will highlight the innovative tools that CRM offers, including the CRM app and eligibility verification (which we have been piloting), and will discuss how it communicates with PointClickCare.
Attendees will also learn about how our organization has developed a program enabling external marketers to have access to the CRM app via iPads, and how this has bridged the gap between internal and external marketing and admissions, where this was not available in our previous system.

125

Location: Sarasota Ballroom

Nov 8, 2017
8:45 AM - 9:30 AM

Becoming a Preferred Partner in Your Network
Speakers:
Erik Bermudez, Senior Research Director, KLAS

Erik Bermudez, Senior Research Director from KLAS Research, will discuss the most important fundamentals around today’s national healthcare interoperability landscape for post-acute care organizations and their referral partners/sources. Key learning objectives of this session are:
Recognize the national trends impacting healthcare interoperability.
Learn which patient data elements most acute hospitals seek from post-acute care organizations.
Understand the most familiar challenges and impediments that post-acute and acute organizations face to effective interoperability and data sharing.
Understand which current activities and discussions post-acute care organizations can participate in, with the goal of being best positioned for successful and effective interoperability.

166

Location: Miami Ballroom

Nov 8, 2017
9:40 AM - 10:25 AM

Building Loyalty Through Better Experiences
Speakers:
Heidi Elliott, Vice President, Operations, Independent Living, Assisted Living, & Home Health, Welcov Healthcare
Paul Gross, Owner & Founder, Blue Bird Retirement
Chris Casteel, Managing Director, Healthcare Operations, Watermark Retirement Communities

Moderator: Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Panelists will provide insights into best practices and concepts to attract, engage, and retain people within their organization. Executives will share what they have learned in not only their time in Senior Living, but also in other sectors.

153

Location: Naples Ballroom

Nov 8, 2017
9:40 AM - 10:25 AM

Becoming a Preferred Partner in Your Network
Managing and Reducing Risk
Speakers:
Mike Dordick, McBee
Greg Von Arx, CEO, Recover Health
Mary Henschel, Director, Product Management, At Home, PointClickCare

Navigating changes in the regulatory market can be overwhelming. Our expert will review existing regulations, upcoming changes, and discuss how technology might be able to help you address these changes moving forward.

104

Location: Sanibel Ballroom

Nov 8, 2017
9:40 AM - 10:25 AM

Managing and Reducing Risk
Speakers:
Nica Erickson, ePharmacy Manager, Consonus Pharmacy
LiAna Tschen, Director of Order Management, Consonus Pharmacy

As an Assisted Living Facility, you are working to attract new residents and keep them safe. A strong medication management program is critical to both of those objectives. Many of you have taken the first step by adopting an EHR and eMAR system. Now, you’re concerned that an integration with your pharmacy provider could be difficult, time consuming, and not really make much of a difference in the end.
The reality is, the benefits of an integration far outweigh the risks. When your eMAR system is integrated with the Pharmacy, it enables your staff to be more effective and efficient in delivering care. Integrations allow medication orders to transmit between pharmacy and facility, resulting in reduced medication errors and improved medication management monitoring.
In this session, you will hear from three unique perspectives — pharmacist, nurse, and eMAR expert — about their collaboration on integration transitions. First-hand experiences will be shared, including the successes and challenges from case study examples. At the completion of this session, attendees will be able to operationalize an eMAR integration process with Pharmacy to improve patient care and safety.

166

Location: Miami Ballroom

Nov 8, 2017
9:40 AM - 10:25 AM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Pamela J. Skrzynski, President, PamSki Solutions
Amy Bowes, RN, Clinical Software Nurse, Legacy Health Services
Christine Martin, Director, Strategic Marketing, Legacy Health Services

Does your marketing strategy look more like a math book than a social calendar? If not, it should! In this seminar, participants will learn how to differentiate their facilities in the very competitive post-acute industry. From quantifying success to managing negative outcomes in a positive way, we will discuss how utilizing your EHR data can set you apart in your market. Hospital partners, insurance providers, and even consumers are all using metrics to make decisions. This is your opportunity to learn how to drive those conversations to grow market share.
This small panel will feature a cross-section of disciplines including clinical, business development, and a certified PointClickCare consultant.

323

Location: Sun Ballroom C

Nov 8, 2017
9:40 AM - 10:25 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Richard Guttman, Senior Vice President, Risk, Compliance & General Council, PointClickCare
Bryan Rotella, General Council, Opis Senior Services Group
Chad Brouillard, Partner, Foster & Elridge

Requests for medical records are on the rise. From litigation to audits, providers are regularly required to provide and attest to the accuracy of the medical records of their residents. This session will highlight the challenges and opportunities provided by the use of EHR technology. Specifically, it will discuss the production of clinical records required in connection with audits, regulatory matters and legal claims. The session will address specific issues relating to the production of the clinical record including export distortion, eDiscovery, and audit trails. As the use of EHRs becomes ubiquitous, providers must understand how to manage the risks and adapt their policies and procedures.

Attendees will learn:
How to understand, identify, and manage the key differences between the production of records from traditional paper and digital/EHRs.
How to adapt your document and record retention policies to address the unique elements of electronic medical records.
How to make use of both the technology and the legal framework to reinforce your retention and disclosure policies.



510

Location: Sun Ballroom B

Nov 8, 2017
9:40 AM - 10:25 AM

Building Loyalty Through Better Experiences
Speakers:
Charles Ross, Chief Strategy Officer, Transitional Care Management

Partners at different care levels create pathways to transition people effectively and improve clinical outcomes. This helps all of those providers in the partnership to mutually benefit through better outcomes. A successful Virtual CCRC assists each provider in marketing their own services while ensuring that residents are directed to the most appropriate setting sooner.
Participants will learn what a virtual CCRC looks like, and how it can create a smooth and consistent transition for residents needing services upstream or downstream along the continuum of care in a coordinated effective way.

323

Location: Sun Ballroom D

Nov 8, 2017
9:40 AM - 10:25 AM

PointClickCare Customer Experience
Speakers:
Kristin Thrun, Administrator, Burgess Square Healthcare & Rehab Centre
Julie Hendrickson, MSN, RN, CNL, Director of Nursing, Burgess Square Healthcare & Rehab Centre

In this session, attendees will learn how Burgess Square Healthcare has utilized different components of PointClickCare to improve documentation, consistency in protocols, and overall patient care.
The use of both user defined assessments and structured progress notes has improved the accuracy of documentation across all disciplines. This consistent and accurate documentation has been key to ensuring adequate communication between shifts, as well as protecting the facility from liability and state tags.
The use of standing order sets has helped to ensure that nurses can easily identify what protocols are necessary to follow depending on each individual patient's needs. As a result, the facility has been able to better streamline care, improve efficiency, and reduce waste.
Finally, we will discuss how we have utilized the tasks in POC to communicate with patient care technicians what the patients' needs are to ensure more consistent care.

125

Location: Sarasota Ballroom

Nov 8, 2017
9:40 AM - 10:25 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Cedric Anne, Technical Platform Engineer, PointClickCare
Eric LaFleur, President & CTO, Eunice Manor Nursing Home
Apple Guest Speaker (TBA)

Deploying and managing apps simply and securely across your organization has never been more important. Learn how a PointClickCare customer deployed PointClickCare’s Mobile Apps including the Skin and Wound application at scale with Apple devices. Join us to hear from an Apple Guest Speaker to learn what programs and tools they have available to enable IT teams to seamlessly deploy devices and amazing apps without having to physically handle each device to complete setup — all while protecting corporate data and preserving user experience.

510

Location: Sun Ballroom A

Nov 8, 2017
10:30 AM - 11:15 AM

Sponsored by: SmartLinx Solutions

Nov 8, 2017
10:30 AM - 11:15 AM

Location: Florida Hall B-C

Nov 8, 2017
11:15 AM - 12:00 PM

Building Loyalty Through Better Experiences
Speakers:
Robert G. Kramer, Founder & Strategic Advisor, National Investment Center of Seniors Housing & Care (NIC)

The Senior Living industry is evolving and providers today need to be able to adapt to this change quickly. In this session, Robert Kramer will share his outlook on the Senior Living industry — looking at where the industry is today and where it is headed tomorrow. You'll learn about the future consumer and how best to meet their new needs, as well as the development and care services changes to expect in the near future.

153

Role focus: Executives, Administrators

Location: Naples Ballroom

Nov 8, 2017
11:15 AM - 12:00 PM

Accelerating Your Path to Revenue
Speakers:
Rob Simione, CPA, Director of Data Analytics, Simione Healthcare Consultants

Does your home care or hospice operation have the resources and endurance necessary to thrive in the sea of increasing regulation focused on quality, reimbursement and compliance? Strong financial management remains a driving force for helping agencies maximize their clinical and operational effectiveness.

Key areas of focus will include:
Best practice Financial Operations structure and processes.
Benchmarking for comparing performance, developing strategy and improving decision-making.
Budget basics to assess and manage performance, ensuring accurate, consistent and compliance financial operations.
Components of the Revenue Cycle — from intake to collections — to explore ways to analyze and improve billing and collection activities for improved cash flow and decreased Days Sales Outstanding (DSO).
Financial Planning activities to identify and prioritize opportunities for growth and expansion.



104

Location: Sanibel Ballroom

Nov 8, 2017
11:15 AM - 12:00 PM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Janet Cinadr, RN, MSN, Director of Nursing, Regina Health Center
Natalie Truelson, CPN, Case Manager Coordinator, Regina Health Center

Regina Health Center is a stand-alone, non-profit facility with 101 nursing home and 54 assisted living beds. Within three months in 2016, the nursing home and assisted living facilities converted to eMAR, completed pharmacy integration, and implemented physician electronic signatures.
This session will share how these three major integrations were successfully implemented with nursing and medical staff overwhelmingly positive on outcomes. The Director of Nursing will offer practical operational tips: setting a realistic timeline, working with Executive Director and IT staff, developing a leadership team in nursing for this project, identifying a PointClickCare Super User, and working with PointClickCare and pharmacy.
Our PointClickCare Super User LPN will share her enthusiasm, success stories, and challenges. She will also explain why and how to develop templates for ease in entering orders and decreasing risk of medication errors.
Learn how SmartZone training and PointClickCare Project Managers offered invaluable assistance. We encourage every PointClickCare customer to take the challenge of eMAR conversion and integration with their pharmacy.

510

Location: Sun Ballroom A

Nov 8, 2017
11:15 AM - 12:00 PM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Kristy Bernhardt, Wellness Director, Analytics, Cedar Village
Beth Puckett, LPN, Manager of Clinical Analytics, Cedar Village

During this session, attendees will learn how to leverage their data to propel them into preferred provider status and pay-for-performance contracts with payers. Cedar Village has developed a unique data management system, allowing us to be seen as a leader in the post-acute care industry. We will discuss how mining data has led to implementing best practices, which have resulted in improving our care delivery across the continuum. PointClickCare has aided us in mining data quickly and easy for improved decision-making as a facility.
We will also discuss how our data management has created new opportunities with our acute care providers — including a local area hospital that we have worked with to develop metrics that are meaningful to both care settings. Each month, we participate in Quality Council meetings where this data is used to highlight quality initiatives that improve our care. We are openly sharing data and best practices across organizations, representing both for-profit and non-profit sectors.

510

Location: Sun Ballroom B

Nov 8, 2017
11:15 AM - 12:00 PM

Managing and Reducing Risk
Speakers:
Debra Smith, Corporate Clinical Informatics Director, TLC Management
Tony Schurger, Corporate IT Director, TLC Management

During this session, we will review ways to streamline your annual HIPAA risk assessment related to PointClickCare and the related IT components. We will also discuss ways to ensure that your organization is prepared for a HIPAA audit.

323

Location: Sun Ballroom C

Nov 8, 2017
11:15 AM - 12:00 PM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Candace Chartier, President, OLTCA
Sachin Aggarwal, COO, Think Research

Moderator: Stuart Feldman, Director, Canadian Operations, PointClickCare

Every organization wants to provide high-quality care that produces best-in-class quality measures. It’s why we do what we do, and it’s good business in a value-based world. Achieving that goal requires the management of a complex array of inputs that impact the quality equation — without increasing cost.

The session will cover:
How customers are able to maintain regulatory compliance, while driving evidence-based care processes that deliver best-in-class outcomes.
Care Content will focus on pre-built assessments (sometimes with custom print options aka 'forms'); care plan and task libraries; order template libraries; alerts libraries; and associated rules, triggers, etc.



166

Location: Miami Ballroom

Nov 8, 2017
11:15 AM - 12:00 PM

Accelerating Your Path to Revenue
Speakers:
Maureen Hedrick, Director, Consulting Services, Richter Healthcare Consultants
Jennifer Leatherbarrow, Senior Clinical Consultant, Richter Healthcare Consulting

Managed Care enrollment continues to increase, and with this Long Term Post-Acute Care (LTPAC) providers face additional scrutiny, along with risk for negative findings and recoupment of payment after medical record reviews. Many are not prepared to defend the facility and substantiate the care provided because of a lack of understanding of the many variables in contracting and case management.
This course will address how LTPAC providers should approach all aspects of “managed” care: intake, case management, contracting and billing, clinical documentation and preparation of the medical record for audit.

125

Location: Sarasota Ballroom

Nov 8, 2017
11:15 AM - 12:00 PM

PointClickCare Customer Experience
Speakers:
Jeff Wright, Director of Customer Experience, PointClickCare

Join PointClickCare’s Director of Customer Experience to learn about the ongoing improvements being made to enhance your experience as a PointClickCare customer. Attendees will gain insight into the company’s process for measuring your experience, what we learn from these evaluations, how the data is used, and how it is being transformed into improvement projects.
You will also hear how, through the process of growing from a startup company to becoming the market leader, the lessons we leveraged from other similar success stories and those we have learned ourselves.
Discussion from this interactive session will help to further drive activities that will enhance your experience as a PointClickCare customer.

323

Location: Sun Ballroom D

Nov 8, 2017
12:00 PM - 1:15 PM

Location: Florida Hall A

Sponsored by: COMS

Nov 8, 2017
12:00 PM - 1:15 PM

Speakers:
David Schrader, Product Manager, SmartLinx Solutions
Tina Beskie, Vice President, Business Development and Marketing, Constant Care Technologies

SmartLinx Solutions
Hiring Made Easy: How Applicant Tracking Can Streamline the Process, from Job Posting to Onboarding
With a nursing shortage approaching crisis status and fierce competition in the marketplace for hiring quality talent, long-term care facilities must ramp up their recruiting game. Applicant tracking software can keep the recruiting function in-house, while saving your organization time and money. Learn how the Work Opportunity Tax Credit (WOTC) program hands out billions to employers annually, and how the right system can help you maximize your return, risk-free. Before you implement applicant tracking HR technology, discover what features to look for when researching vendors.

Constant Care Technologies
When Vitals Fly...Readmits Plummet
This is what you've been waiting for! Accurate vitals fly to your resident's record in PointClickCare in real time — and your team is notified immediately if the resident's health is in danger of deterioration. The game has changed and the winners are focusing on prevention and using Constant Care’s SMART* Reports predictive analytics to deliver insightful early warnings of changes in condition — the precursors to those events that can send your residents back to the hospital. Prevent unnecessary readmissions, the corresponding loss of occupied bed revenue, and the loss of good standing with your referral partners. Give your team the power of prevention with CareConnection — and the advantages of the Vitals CareCart that does double-duty as a mobile kiosk at bedside. Share in the secret of success of hundreds of forward-thinking SNFs around the country! Get SMART* with Constant Care Technology today!

Location: Tallahassee Ballroom

Sponsored by: SmartLinx Solutions
Constant Care Technology


Nov 8, 2017
12:00 PM - 1:15 PM

Location: Osceola Lobby

Nov 8, 2017
12:00 PM - 1:15 PM

Location: Florida Hall B-C

Nov 8, 2017
1:30 PM - 2:15 PM

Building Loyalty Through Better Experiences
Accerating Your Path to Revenue
Speakers:
Charles W. Harry Jr., Chief of Research and Analytics, National Investment Center for Seniors Housing and Care (NIC)

This session will provide benchmark data on how seniors housing and skilled nursing property markets across the nation are performing. Obtain the latest trends for occupancy, rent growth, supply and demand, as well as property sales pricing for seniors housing and care properties, and learn which metropolitan markets are expected to see the most significant levels of new supply during 2018.

153

Role focus: Executives, Administrators

Location: Naples Ballroom

Nov 8, 2017
1:30 PM - 2:15 PM

PointClickCare Customer Experience
Speakers:
Greg Von Arx, CEO, Recover Health
Wendy McLaughlin, Manager, Professional Services, PointClickCare
Carrie Miller, Remote Patient Monitoring Coordinator, LB Connect
Darla Thompson, Partners in Care & Sprout Pediatrics Director, Recover Health

Moderator: Joel Benzel, Director, Product Management, PointClickCare

You’ve heard about remote monitoring, but how can it enhance your business?  Come meet customers who are using PointClickCare remote monitoring and learn from their experience.  This session will explore a variety of uses and benefits as well as provide a guide for getting started.

104

Location: Sanibel Ballroom

Nov 8, 2017
1:30 PM - 2:15 PM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Katie Castro, Director of Wellness, Juniper Communities
Melissa Ebner, National Director of Wellness, Juniper Communities
Muriel Prucnal, Director of Wellness, Juniper Communities

Reducing the use of antipsychotic drugs among the geriatric population continues to be a primary goal of most healthcare providers. Juniper Communities has developed a program and ‘how-to’ guide to assist communities, offering tools, along with policies and procedures needed to successfully reduce the use of off-label anti-psychotics. Specifically using PointClickCare, Juniper has also developed a psychoactive medication evaluation and consent tool as well as an antipsychotic use form. These tools are utilized to document the history; associated diagnosis; behaviors; past reduction attempts; management tools; diagnostics; and family and physician consent to treatment.
This session will review the CMS requirements for off-label use of antipsychotic utilization. It will then explain the steps utilized in the development of the aforementioned tools along with the implementation process. The session will also include education on behavior management programming with partners in caring, highlighting the success of programs such as music and memory. Finally, the presentation will include methods of data collection from the integrated eMAR management tools to track community statistics.

323

Location: Sun Ballroom C

Nov 8, 2017
1:30 PM - 2:15 PM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Nancy Chi, Vice President, Data Intelligence, PointClickCare
Linda Reich, Director, Special Initiatives, Medical Quality Systems, The Evangelical Lutheran Good Samaritan Society
Phyllis A. Wojtusik, R.N., Director, Post Acute Care & Population Health, Penn Medicine Lancaster General Hospital, Philadelphia, Pennsylvania

Attendees in this session will learn to:
Consider the key components of successful episodic care management practices and value-based payment models.
Discuss the driving factors influencing a provider's referring network, including length of stay and readmission rates.
Understand how care coordination technologies can help providers to have clear, proven, and consistent care protocols to manage an episode.

510

Location: Sun Ballroom A

Nov 8, 2017
1:30 PM - 2:15 PM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Genice Hornberger, Senior Product Manager, PointClickCare
Pam Campbell, Product Owner, PointClickCare

Struggling to keep up with regulations? Or even understand what they mean, and what you may need to do to properly comply with them in your organization? Join us to learn what impact the impending ROP megarule may have on your organization, and what elements of PointClickCare can help you be prepared.

510

Role focus: Executives, Clinicians, Administrators

Location: Sun Ballroom B

Nov 8, 2017
1:30 PM - 2:15 PM

Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Cheryl Field & Bill Briggs, Prime Care Technologies

Performance expectations for post-acute care executives are dynamic, data-driven and demanding. Each day operators must establish total visibility into performance, enhance performance indicators — quality, profitability, customer service, patient satisfaction, employee engagement and market share; Focus on ongoing performance improvement, while ensuring strong financial and operational results; Develop and strengthen relationships with regional partners and referral sources and implement staffing plans to ensure gaps are consistently covered. That’s a big ask, let’s talk about technology that makes the job easier.

323

Location: Sun Ballroom D

Sponsored by: Prime Care Technologies

Nov 8, 2017
1:30 PM - 2:15 PM

Accelerating Your Path to Revenue
Speakers:
Michael Marmel, Accountant, Aperion Care

PointClickCare's GL/AP Suite has many accounting functionalities that make it far more robust than any other healthcare software.
This session will discuss best practices for accountants to conquer complex accounting concepts, while leveraging this powerful tool to get more work done in less time.
This is a comprehensive presentation, not just a quick "tips and tricks" class, and we tackle real-world issues. This session teaches many topics individually, and then applies them collectively.

125

Location: Sarasota Ballroom

Nov 8, 2017
1:30 PM - 2:15 PM

PointClickCare Customer Experience
Speakers:
Eric Fischer, PointClickCare Project Manager, Saber Healthcare

This session will provide an overview of PointClickCare SmartZone, discussing how Saber Healthcare leveraged it as training tool to successfully transition 25 facilities to PointClickCare’s EHR platform over a 30-day period.
Attendees will learn how it increased staff morale through the transition, while at the same time making them comfortable using the platform for their day-to-day tasks and increasing overall efficiencies. Finally, this session will discuss how SmartZone places the power of education in the hands of employees and ensures that no information is missed during the process.

166

Location: Miami Ballroom

Nov 8, 2017
2:25 PM - 3:10 PM

Managing and Reducing Risk
Speakers:
JoAnne Carlin, Vice President, Clinical Risk, Willis Towers Watson

This session will discuss risk management topics and principles that those working in senior living should be aware of and utilize in their roles.
Attendees will learn to:
-Describe areas of risk that are prevalent and could be severe, along with strategies to manage them.
-Discuss the concept of "realistic expectations" and the impact on risk management.
-Identify the various constituencies that can help or hurt a community in managing risk.

153

Location: Naples Ballroom

Nov 8, 2017
2:25 PM - 3:10 PM

Becoming a Preferred Partner in Your Network
Speakers:
Todd Montigney, Blacktree
Jacque Blauvelt, Director of Informatics, Maranatha Village
Carrie Miller, Remote Patient Monitoring Coordinator, LB Connect

Moderator: BJ Boyle, Director, Product Management, PointClickCare

How can you capture your fair share of business as networks continue to narrow? Hear a panel of providers discuss how narrowing networks affect at-home services, and how to best position yourself within the space so your business continues to thrive.

104

Location: Sanibel Ballroom

Nov 8, 2017
2:25 PM - 3:10 PM

Managing and Reducing Risk
Speakers:
Vicki Nordby, Nurse Consultant, Marquis Companies

Studies have shown that 70% of nursing home residents receive at least one course of antibiotics per year, while also showing 40-75% of those may be unnecessarily or inappropriately prescribed.
In Skilled Nursing facilities, the majority of antibiotics are prescribed based on communications from the nurses to medical practitioners. Lack of thorough data collection, assessment, and communication leads to inappropriate antibiotic usage and places the population at risk for significant side effects associated with antibiotic usage. Inappropriate and overuse of antibiotics increases risk of Clostridium difficile, adverse drug events, colonization, and increasing antibiotic resistance.
Phase 2 of the CMS “Mega Rule,” which begins November 28, 2017, requires the incorporation of an antibiotic stewardship program as part of infection control programs. In this session you will hear how embedding assessment best practice into daily practice meets a component of the CDC core elements and utilizes a standard assessment and communication tool for residents suspected of having an infection.

510

Location: Sun Ballroom A

Nov 8, 2017
2:25 PM - 3:10 PM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Lisa Thomson, Chief Marketing & Strategy Officer, Pathway Health

Remaining as a premiere partner and leader within this dramatically changing health care landscape is a challenge but also an adventure! How do you strive and thrive amidst change including regulatory changes, ACA initiatives, new payment models, organizational data, new quality measures from CMS, and a changing workforce. This must all be managed along with the expectations of the new consumer who demands a higher quality of life. All of these factors drive the new health care culture. Are you prepared?
Post-acute care is a critical participant in the new health care models that are forming and growing across the nation. It is time to reimagine and redesign the way we provide care – ultimately becoming the premier partner in your marketplace. This engaging and enlightening session will provide leaders and oversight of the swift changes and strategies to your clinical and financial operations. Reimagine how your organization is positioned in the new marketplace; and refresh your approach to change!

510

Location: Sun Ballroom B

Nov 8, 2017
2:25 PM - 3:10 PM

Managing and Reducing Risk
Speakers:
Kevin Staley, CEO, Integrated Health Systems
Marty Markovits, CIO, National Healthcare
Richelle Marting, JD, MHSA, RHIA, CPC, CEMC, CPMA, CPC-1, Healthcare Compliancy Expert & Legal Council, Integrated Health Systems/Forbes Law Group

Moderator: Richard Guttman, Senior Vice President, Risk, Compliance & General Council, PointClickCare

In this session, a panel of industry professionals help make sense of the often Mad Hatter approach to HIPAA compliance by identifying how facilities often end up in a rabbit hole of regulatory complexities without operationalizing an effective privacy and security program. Hear from IT, facility operations, and legal perspectives on how to break down requirements into a plan that can be practical and effective. The panel will offer their perspectives on key aspects of HIPAA compliance programs including risk assessments, policies and procedures, education and training, and monitoring. Attendees will benefit from learning pros and cons of various compliance strategies, as well as understanding some common pitfalls to avoid in their own compliance efforts.

323

Location: Sun Ballroom C

Nov 8, 2017
2:25 PM - 3:10 PM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Geri O'Rourke, MHA, Senior Product Manager, PointClickCare

One of the most important interactions between you and your resident (or their family) is the statement for your services. Having that bill statement be accurate, understandable, and positively representing your organization’s services is a business necessity to ensure prompt payment. Join us to see the upcoming enhancements to bill presentment that are being made available to PointClickCare customers this fall.

125

Role focus: Executives, Business Office Staff

Location: Sarasota Ballroom

Nov 8, 2017
2:25 PM - 3:10 PM

PointClickCare Customer Experience
Speakers:
John Ellis, Chief Operations Officer, Reliance Healthcare
Lauren Talbot, EHR Implementation Specialist, Reliance Healthcare

Metrics are mere curiosities unless they tell a story that supports or encourages change or improvement.
When you're looking to improve skilled nursing facility outcomes, you'll almost always be trying to measure whether you're doing something better or worse. However, to quantify “better” or “worse,” you need to establish what's quantifiable. And in order to figure out what is quantifiable, you need to understand your facility’s processes.
In fact, one of the most valuable results of setting up a process metrics program is that it forces you to conduct a process analysis, and analyze what it is that you do in order to measure it. Once you understand your process, you can then focus on how to improve on it.
In this session, attendees will gain insight into conducting an effective process analysis from the top down, scoping processes into steps, and reviewing these to determine where processes are delivering less-than desirable outcomes. From there, success lies in planning for improvement using S.M.A.R.T. (Specific, Measurable, Attainable, Relevant, and Time-Based) goals to not only ensure improvement but allow your staff to see “real time” results of their efforts.
After planning for improvement, we’ll discuss how to use metrics to tell your story, increasing your staff’s understanding of these improvement efforts and thereby the overall success of these programs.

166

Location: Miami Ballroom

Nov 8, 2017
2:25 PM - 3:10 PM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Mikell Clayton, Product Owner, gEHRiMed

As healthcare moves toward the widespread use of technology to meet growing concerns over patient care and safety, the need to create information-sharing networks between healthcare LTPAC practitioners and LTPAC facilities becomes increasingly apparent. This informational session focuses on the strategic partnership between gEHRiMed and PointClickCare to deliver the industry’s first ONC-certified integrated solution and the next phases of implementing an interoperable software between the medical practitioners’ EHR (gEHRiMed) and the facility’s EHR (PointClickCare).

323

Location: Sun Ballroom D

Sponsored by: gEHRiMed

Nov 8, 2017
3:10 PM - 3:40 PM

Sponsored by: SmartLinx Solutions

Nov 8, 2017
3:45 PM - 4:30 PM

Buidling Loyalty Through Better Experiences
Speakers:
Edie Smith, Executive Vice President & Director of Research, Promatura

Resident and family satisfaction is top of mind for many care providers today. In this session, we will take you through recent research conducted by ProMatura that looks at the key factors driving resident and family satisfaction. You'll learn about what makes residents feel most at home, and the things that are most important to them, and their families, when deciding on a community to call home.

153

Location: Naples Ballroom

Nov 8, 2017
3:45 PM - 4:30 PM

PointClickCare Customer Experience
Building Loyalty Through Better Experiences
Speakers:
Joanne Brigham, Product Manager, PointClickCare

The dining experience is often cited as one of the top decision making criteria used by families and future residents in the selection of a facility. Get the most out of PointClickCare Nutrition Management to help the kitchen deliver efficient, quality meal service.

323

Role focus: Clincial & Service Delivery, Food Services, Dietitian Staff

Location: Sun Ballroom C

Nov 8, 2017
3:45 PM - 4:30 PM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
BJ Boyle, Director, Product Management, Analytics, PointClickCare
Karen Reed, RD, Director of Integrated Services, Covenant Care
Matthew Rassler, IT Application & Support Manager, Phoebe Ministries

The days of building strong referral partners and network relationships through free coffee and donuts are over, data is the new currency. Don’t let hospital partners bring data to you, bring data to them. Learn how to use Compliance Analytics and more to leverage your data to 1) drive internal action, and 2) have better, more proactive, external relationships.

323

Role focus: Clincal & Service Delivery Staff

Location: Sun Ballroom D

Nov 8, 2017
3:45 PM - 4:30 PM

PointClickCare Customer Experience
Building Loyalty Through Better Experiences
Speakers:
Sanjay Nathwani, Director, Product Management, PointClickCare
Akshay Kumar, Senior Product Manager, PointClickCare

No one has a monopoly on great ideas. Recognizing this, it’s becoming increasingly important to connect PointClickCare to other systems to ensure the right information is available to make informed decisions on a timely basis. The nature of those connections is changing with the advent of the PointClickCare developer program. Come to this session to learn about the program, and how it will impact your business as more systems become connected to PointClickCare.

166

Role focus: Executives, IT, & Technology Staff

Location: Miami Ballroom

Nov 8, 2017
3:45 PM - 4:30 PM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Preeti Suri, Senior Product Manager, PointClickCare

Worried about keeping your occupancy levels up? Concerned about narrowing networks and your ability to keep your referral pipeline, and bottom line, healthy? Join us to learn how Relationship Management can help. In this session, you’ll discover how to 1) enhance the resident screening process to make informed decisions about your ideal resident mix; 2) cultivate and maximize relationships with your referral sources; and 3) ensure a positive, efficient resident onboarding experience.

125

Role focus: Executives, Business Office, Marketing, & Sales Staff

Location: Sarasota Ballroom

Nov 8, 2017
4:30 PM - 5:30 PM

No additional info.
Nov 8, 2017
6:30 PM - 9:30 PM

Join us on an adventure through the looking glass to the enchanted world of Wonderland — where up is down and down is up. Where flowers talk back and teacups sneak up on you.
Be entranced during this evening of adventure and delight, as you dance with chess pieces, pose (for selfies) with posies, and hug hedge sculptures.
Follow the White Rabbit as you traverse through Alice’s Wonderland, meeting your favorite characters along the way.

Location: Your adventure begins in the Hall of Curiosities (hallway to conference area from Gaylord Atrium)

Sponsored by: Omnicare
PharMerica
Optima Healthcare Solutions
Optima Healthcare Solutions
Relias
Straightaway


Nov 9, 2017
7:00 AM - 12:00 PM

Location: Gaylord Palms Convention Center, Upper Level

Nov 9, 2017
7:00 AM - 8:00 AM

Location: Florida Hall A

Sponsored by: Align

Nov 9, 2017
7:15 AM - 8:15 AM

Location: Osceola Lobby

Nov 9, 2017
8:30 AM - 9:15 AM

Accelerating Your Path to Revenue
Speakers:
Bobbie Tiedt Donohew, Associate Director of Consulting Services, Richter Healthcare Consulting

Senior Living providers may have adopted a process of assessing and charging residents for different “tier” levels of service as opposed to utilizing an all-inclusive rental amount. Charging the resident by the level of service provided allows for flexibility in your pricing structure, and tells the resident that they are only being charged for the services they are receiving. However, providers may not have really determined if the charges applied actually cover the value of the services rendered.
As the Baby Boomer generation begins to populate the Senior Living market, providers will need to analyze the true costs of providing care and services to their resident occupants. This course will review the different options Senior Living providers may choose for tracking and recognizing revenue derived from service level charges.

153

Location: Naples Ballroom

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Speakers:
Penny Solberg, CEO, Spring Valley
Jen Peters, Home Health Director, Spring Valley
Yolanda Riley, Richter
Tom Tobiasson, Director, IT, Simione

Moderator: Shelly Dahlgren, Vice President, Professional Services, At Home, PointClickCare

Selecting the right solution is crucial to your business, but where should you start? Hear from customers who have been in your shoes and leave understanding important considerations, buying criteria, and lessons learned that will help you pave the way to a smooth implementation.

104

Location: Sanibel Ballroom

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
John Johnson, Clinical Support Specialist, PointClickCare

In this session, we will focus on advancing knowledge and insight about receiving and managing medication supplies. We will assess ways to proactively identify problems and additional tips for cleaning up the Supply Portal. Review features including auto-receiving and inline receiving, and reporting such as the Electronic Transmission Report and the Drug Record Book. Participants will be provided access to a take away quick reference guide to use upon return to the floor as a reminder about managing receiving and supplies, and how to utilize reporting.

323

Role focus: Nurse Managers, Nursing Supervisors and Staff with hands-on knowledge of the basics of ordering and receiving medications.
Other department staff involved with the supply process.

Location: Sun Ballroom C

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Brian Buys, Senior Product Manager, PointClickCare

Capture clinical information electronically? Check. Remove redundancy, add efficiency, and use clinical information to drive best practice decisions and suggest adjustments to the overall approach to care? Not yet. BUT— we're taking steps to get there! Hear about those steps and the future vision for moving from modular workflows to resident-centered care flow. This session will provide a brief overview of the PointClickCare Care Content vision followed by a panel discussion featuring academic and industry partners as well as PointClickCare customers who are helping drive this vision forward.

510

Role focus: Executives, Clinicians

Location: Sun Ballroom A

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Heather Addyson, Financial Educator, PointClickCare

In this session, we will focus on setting up a complex managed care payer and coding complex Medicare claims. Review the workflow for creating new payers using a managed care payer requiring Rug Scores on the claim but reimbursing at levels of care. Setting up Payer Rules and Rate Schedules, and managing care level changes using templates. Setting up other claim information for Medicare Secondary Payer (MSP) claims. Participants will be provided access to a take away quick reference guide to use upon return to the office as a reminder for how to correctly complete payer setup, and code MSP claims to save time and improve cash flow by billing accurately to get paid faster.

323

Role focus: Financial Configuration Specialists and Billing Managers who know the basics of payer setup.
Other individuals involved with Medicare billing and collection.

Location: Sun Ballroom D

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Sandy Hebert, Director, Product Management, PointClickCare
Sumona Tailor, Product Manager, PointClickCare

Medication management and distribution is one of the more common sources of clinical and liability risk for LTPAC providers in virtually all care settings. Having the right tools in place that support your staff is one of the best ways to mitigate that risk. In this session, you will learn about some of the latest enhancements PointClickCare has made to the entire system of “products” that enable providers to de-risk the process of the managing medications for their residents and patients.

510

Role focus: Clinical & Care Delivery Staff

Location: Sun Ballroom B

Nov 9, 2017
8:30 AM - 9:15 AM

PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Sanjay Nathwani, Director, Product Management, PointClickCare
Sean Vandeweerd, Senior Product Manager, PointClickCare

Keeping the lines of communication open within your care team and between your organization and your referral partners is essential to ensuring properly coordinated care. Understand how PointClickCare’s messaging products can help ensure your communications are helping you keep everyone in the know, and help you and your partners deliver optimal care outcomes for your patients/residents.

166

Role focus: Executives, Business Office, & Clinical Staff

Location: Miami Ballroom

Nov 9, 2017
9:25 AM - 10:10 AM

Managing and Reducing Risk
Speakers:
Hari Nair, Product Manager, PointClickCare
Fahd Imtiaz, Senior Product Owner, PointClickCare
Matt Shah, Vice President of Informatics and Application Development, Consulate Health Care

Balancing access and security is essential to proper stewardship of any technology — and can have a huge impact on the adoption. It is even more critical when considering the PHI stored in, and potential compliance issues of mismanaging access within an EHR. In this session, we’ll discuss best practices as well as what customers across the PointClickCare base do when it comes to managing their users and identity and why.

153

Role focus: Executives, IT, & Technology Staff

Location: Naples Ballroom

Nov 9, 2017
9:25 AM - 10:10 AM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Sarah Schiller, Manager, Clinical Professional Services, PointClickCare

In this session, we will review how to use POC data and Therapy Minutes with the Case Mix Analyzer and ARD Planner for PPS scheduling, planning and monitoring. Identify ways to improve MDS Documentation through POC, and to use the tools and reports within PointClickCare to collect the right data, at the right time, and use it to predict the best possible reimbursement outcome. Participants will be provided access to a take away quick reference guide to use upon return to the floor as a reminder for how to use the Case Mix Analyzer and ARD Planner tools and reports.

510

Role focus: MDS Coordinators
Other individuals involved or interested in MDS Reimbursement

Location: Sun Ballroom B

Nov 9, 2017
9:25 AM - 10:10 AM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Tessa Farrar, Financial Educator, PointClickCare

In this session, we will review the benefits of using the month-end checks dashboard on a regular basis to identify a variance prior to month-end. The improvements to the month-end process will save time from running individual reports allowing quick identification of the resident(s) causing the out of balance. Participants will be provided access to a take away quick reference guide to use upon return to the office as a reminder for how to use the month-end checks dashboard to streamline the process by monitoring variances in one place rather than having to run a variety of reports.

323

Role focus: Business Office or Billing Managers
Others involved with month-end reconciliation

Location: Sun Ballroom D

Nov 9, 2017
9:25 AM - 10:10 AM

PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Kathy Ochal, Product Manager, PointClickCare
John Carter, Senior Vice President, Clearing House Operations, ABILITY

Want to learn how to get paid faster with less demand on your staff’s time? This session will provide industry proven best practices on how to streamline revenue cycle times as well as a preview of PointClickCare’s upcoming Claims Management capabilities.

166

Role focus: Executives, Business Office Staff

Location: Miami Ballroom

Nov 9, 2017
9:25 AM - 10:10 AM

Becoming a Preferred Partner in Your Network
Speakers:
Shane Craycraft, RN, BSN, LNHA, Corporate Director of Clinical Services at Healthcare Management Group
Bill Stuart, MBA, Six Sigma Black Belt, President & COO, COMS
Michelle Mascarella, Director of Nursing, Covenant Village (Healthcare Management Group)
Andrea Cook, Assistant Director of Nursing, Healthcare Management Group

Inconsistent workflows, lack of critical thinking, high staff turnover — the status quo. With higher acuity residents, new regulations, and nursing shortages, the status quo won't survive. Attend this session to understand how to emerge from the status quo and thrive in a changing market.

510

Location: Sun Ballroom A

Nov 9, 2017
10:10 AM - 10:40 AM

Sponsored by: SmartLinx Solutions

Nov 9, 2017
10:45 AM - 12:00 PM

Speakers:
Dave Wessinger, CTO, PointClickCare

Location: Osceola Ballroom

Nov 9, 2017
12:15 PM - 2:00 PM

Location: Osceola Lobby

Sunday, November 5
Monday, November 6
6:30 AM - 10:00 PM
Attendees who are registered for Pre-Conference Training must pick up their badges at registration prior to their course(s).

Location: Osceola Lobby

6:30 AM - 10:00 PM
Location: Florida Lobby

7:30 AM - 8:30 AM
Breakfast is provided for morning Pre-Conference Training registrants only.

Location: Osceola Foyer & Osceola 3&4

8:30 AM - 12:00 PM
SUMMIT Learning Series
This hands-on, interactive training session will focus on the value of care plans and interrelated modules, highlighting efficiencies provided to the nursing process. Review the workflows for creating interim care plans, triggering and personalizing care plans and tasks, and subsequently kardex and point of care. Learn the purpose of configurable functionality and how to utilize reporting.

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of PointClickCare’s Care Plans.
Other department managers or individuals involved with the care planning process.

Location: Naples Ballroom

8:30 AM - 12:00 PM
SUMMIT Learning Series
This hands-on, interactive training will focus on advancing custom assessment skills. Key topics to be covered include creating assessments, schedules, rules, triggers, styles, look-backs, narratives, scoring, and structured progress notes

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of building PointClickCare’s User Defined Assessments.
Other department managers or individuals involved with building User Defined Assessments.

Location: Miami Ballroom

11:30 AM - 1:00 PM
Lunch is provided for Pre-Conference Training registrants only.

Location: Osceola Foyer & Osceola 3&4

1:00 PM - 4:30 PM
SUMMIT Learning Series
This hands-on, interactive training session will focus on the value of care plans and interrelated modules, highlighting efficiencies provided to the nursing process. Review the workflows for creating interim care plans, triggering and personalizing care plans and tasks, and subsequently kardex and point of care. Learn the purpose of configurable functionality and how to utilize reporting.

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of PointClickCare’s Care Plans.
Other department managers or individuals involved with the care planning process.

Location: Naples Ballroom

1:00 PM - 4:30 PM
SUMMIT Learning Series
This hands-on, interactive training will focus on advancing custom assessment skills. Key topics to be covered include creating assessments, schedules, rules, triggers, styles, look-backs, narratives, scoring, and structured progress notes

100

Role focus: Nurse Managers & Nursing Supervisors who know the basics of building PointClickCare’s User Defined Assessments.
Other department managers or individuals involved with building User Defined Assessments.

Location: Miami Ballroom

6:00 PM - 8:00 PM
Join us for an evening of Polynesian-themed fun and networking. Don't miss the fun at South Beach Pool, Wrecker's Bar, and the Family Pool & Sand Bar.

Location: Enter via the South Beach Pool

Sponsored by: CareServ Technologies
CareWorx
Nurse Rosie Products


Tuesday, November 7
7:00 AM - 5:00 PM
Location: Osceola Lobby

7:00 AM - 12:00 PM
Location: Florida Lobby

7:00 AM - 8:00 AM
Location: Florida Hall A

Sponsored by: Surescripts

7:30 AM - 8:45 AM
Location: Osceola Lobby

7:30 AM - 8:45 AM
Location: Florida Hall B-C

9:00 AM - 9:45 AM
Speakers:
Mike Wessinger, CEO, PointClickCare

Location: Osceola Ballroom

9:45 AM - 10:30 AM
Speakers:
Katie Smith Sloan, President & CEO, LeadingAge and Executive Director, Aging Network
Josh Seidman, Senior Vice President, Avalere Health

Moderator: Dave Wessinger, CTO, PointClickCare

As demands placed on the post-acute care market continue to grow, and regulations bring more financial risk and complexity to providers, it can be confusing to understand the right direction your organization should take to succeed in the value-based care era.
Join us for this conversation with LeadingAge CEO Katie Sloan Smith and Avalere Health Vice President Josh Seidman, hosted by PointClickCare CTO Dave Wessinger, to unravel the potential impact of these changes and how working together and leveraging data will play a key role in helping you thrive.
What attendees will gain from this panel discussion:
An understanding of the imminent changes taking effect in the LTPAC market.
The role of predictive analytics and how providers have used that insight to go from good to great in care management.
Hear examples of the impact that advocacy is making in post acute care.

Location: Osceola Ballroom

10:30 AM - 11:15 AM
Sponsored by: SmartLinx Solutions

10:30 AM - 11:15 AM
Location: Florida Hall B-C

11:15 AM - 12:00 PM
Speakers:
Skelly Wingard, Continuum Administrator, Kaiser, Permanente in Northern California
Phyllis A. Wojtusik, R.N., Director, Post Acute Care & Population Health, Penn Medicine Lancaster General Hospital, Philadelphia, Pennsylvania

Moderator: BJ Boyle, Director, Product Management, Analytics, PointClickCare

In today’s post-acute landscape, there is a growing delta between the facts and the fiction surrounding what hospitals and health systems want from providers and what providers think they want. During this conversation, attendees will learn what progressive health systems are attempting to do, how they are behaving from an operational and strategic perspective, and how providers can benefit from a closer second look at why it matters and how to turn these relationships into strategic allies.
What attendees will gain from this panel discussion:
An understanding of the type of criteria health systems are looking at, beyond 5 Star Ratings, as they choose their Post-Acute Partners.
How PointClickCare is working with the Health Systems as an advocate for Providers.
How much control sits with Providers to define these partnerships,

Location: Osceola Ballroom

12:00 PM - 1:30 PM
Location: Florida Hall A

Sponsored by: TridentUSA

12:00 PM - 1:30 PM
Speakers:
Cheryl Field, Prime Care Technologies
Patrick Lerg, Sales Manager, Specialty Markets, Welch Allyn

Prime Care Technologies
Who’s Paying the Bill? Understanding Today’s Payment Models and the Data you need for a Strong Bottom Line
We ask a lot of questions in post-acute care (PAC) but the most important is "Who's Paying the Bill?" New metrics are making their way into the changing reimbursement system, demanding new data from you. Designed for executive's this concentrated session will explore payers and payment models emerging in the SNF space and the key performance metrics needed for a healthy bottom line.
Explore three major changes in the payer landscape and the key data metrics each demands.
Identify five key data elements you need for success in the changing reimbursement environment.

Welch Allyn
First Things First: Prioritizing Vitals Documentation in Long-Term Care Through Automation
Long Term Care facilities have implemented Welch Allyn Vital Signs Monitors to help avoid interruptions and delays, and transmit vitals data wirelessly to the EMR for immediate documentation directly in the resident’s chart within PointClickCare. As a result, facilities have since completely eliminated the use of paper charting, enjoying the ability to access up-to-date resident information anywhere, anytime, and seeing significant time savings.

Location: Tallahassee Ballroom

Sponsored by: Prime Care Technologies
Welch Allyn


12:00 PM - 1:30 PM
Location: Osceola Lobby

12:00 PM - 1:30 PM
Location: Florida Hall B-C

1:45 PM - 2:30 PM
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

Moderator: Dave Wessinger, CTO, PointClickCare

Location: Osceola Ballroom

2:30 PM - 3:00 PM
Sponsored by: SmartLinx Solutions

2:30 PM - 5:00 PM
Location: Florida Hall B-C

3:15 PM - 4:00 PM
PointClickCare Customer Experience
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

510

Location: Sun Ballroom A

3:15 PM - 4:00 PM
PointClickCare Customer Experience
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

323

Location: Sun Ballroom C

3:15 PM - 4:00 PM
PointClickCare Customer Experience
Speakers:
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

166

Location: Miami Ballroom

4:15 PM - 5:00 PM
PointClickCare Customer Experience
Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

510

Location: Sun Ballroom A

4:15 PM - 5:00 PM
PointClickCare Customer Experience
Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

323

Location: Sun Ballroom C

4:15 PM - 5:00 PM
PointClickCare Customer Experience
Speakers:
Terri Weckle, Senior Vice President & General Manager, At Home, PointClickCare

166

Location: Miami Ballroom

5:00 PM - 6:00 PM
Location: Florida Hall B-C

Wednesday, November 8
7:00 AM - 3:00 PM
Location: Gaylord Palms Convention Center, Upper Level

7:00 AM - 8:00 AM
Location: Florida Hall A

Sponsored by: Emmi Solutions

7:30 AM - 8:30 AM
Location: Osceola Lobby

7:30 AM - 8:30 AM
Location: Florida Hall B-C

8:45 AM - 9:30 AM
Building Loyalty Through Better Experiences
Speakers:
Robert G. Kramer, Founder & Strategic Advisor, National Investment Center of Seniors Housing & Care (NIC)
Marty Damian, Vice President of Operations and Systems, Sunrise Senior Living

Moderator: John Yedinak, President, Aging Media Network

Moderated by John Yedinak from Senior Housing News, this panel of experts will discuss the state of Senior Living on a variety of topics including industry growth and occupancy challenges; the investor and operator relationship; increased consumer expectations; and big data.

153

Location: Naples Ballroom

8:45 AM - 9:30 AM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Building Loyalty Through Better Experiences
Speakers:
Mike Dordick, McBee
Kim Watson, Vice President of Operations, NYE Health Services

If you’ve ever considered expanding into the Care At Home market, this session is for you! Our expert panel will discuss the various services you could provide, different payment models out there, and what it could mean for your business overall.

104

Location: Sanibel Ballroom

8:45 AM - 9:30 AM
PointClickCare Customer Experience
Speakers:
Andy Brigant, Vice President, Pharmacy Sales, PointClickCare
Edward Patrick, Pharmacy Programs Manager, PointClickCare
Jason Spears, Pharmacy Program Manager, PointClickCare
Sumona Tailor, Associate Product Manager, PointClickCare
Beth DeLaHunt, Pharmacy Sales Consultant, PointClickCare

510

Location: Sun Ballroom A

8:45 AM - 9:30 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Deborah Langford, RN, BAC-CT, C-NE, Continuing Healthcare Solutions
Tracy D'Andrea, RN, BSN, CRRN, CDP, Regional Director of Quality Assurance, Continuing Healthcare Solutions

During this session, attendees will learn how PointClickCare and the Point of Care (POC) solution can help to maintain compliance. We will demonstrate how our organization has systematically utilized PointClickCare to increase both our Health Inspection Rating and Five-Star rating.
Our behavior tracking has allowed nurses to document that they have provided non-pharmaceutical interventions prior to delivering PRN medications to clients, helping to prevent citations for unnecessary medications. Further, this evaluation helps to develop 24-hour care plans for high-risk areas such as fall, skin, and anticoagulants.
We have also developed a nursing restorative program that begins with a therapy to restorative nursing referral, triggering a restorative assessment. This begins with a functional assessment, selection of a task, followed by implementation of each care plan.
Finally, we will demonstrate how we utilize POC in our facilities to implement fall interventions immediately after a fall, so that information is immediately documented in POC for the STNAs to have access to. We also utilize POC to ensure that resident preferences are honored.

323

Location: Sun Ballroom C

8:45 AM - 9:30 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Michelle Stuercke, RN, MSN, DNP, MPH, LNHA, Chief Nursing Officer, Glen Health & Home
Nancy Hartman, Glen Health and Home

Hospital readmissions continue to be a focus at all levels of care. The current rate of returning to hospitals from post-acute care facilities is approximately 23%. The cost of rehospitalizations to Medicare is approximately 17.5 billion dollars. The affect of rehospitalizations is not only monetary, but physical and emotional as well. Research shows that approximately 45% of these hospitalizations are avoidable.
The facilities to be discussed in this session are post-acute care facilities that specialize in high acuity, including ventilator care, bedside dialysis, and LVADs. These facilities are located in the suburbs of Chicago, with an average census of 190.
At the beginning of 2016 the facilities were not using the INTERACT™ tools nor were they using PointClickCare’s Physician Engagement solution. The return to hospital rate was running as high as 50%. By the end of 2016, after the implementation of both the Change of Condition forms, QI tools and Physician Engagement tools, the return to hospital rate decreased to as low as 16%.
The use of the Change of Condition form for effective communication, as well the physicians’ use of the Physician Engagement tool to review labs, medications, vital signs, and progress notes allowed for a more comprehensive evaluation and treatment for the resident to prevent unnecessary hospitalizations. Join us to learn more.

510

Location: Sun Ballroom B

8:45 AM - 9:30 AM
Building Loyalty Through Better Experiences
Speakers:
Diane Byrne, VP of Program, Development, Training & Operational Oversight, Juniper Communities
Charles de Vilmorin, CEO, Linked Senior

Increased demands from residents, families, referral partners, state, and federal licensing agencies including CMS are pressuring the senior care market like never before to accomplish more with less. One of the top three expectations of these various stakeholders is to advance person-centered care through better engagement and non-pharmacological strategies in measurable and manageable ways. Historically, life enrichment has been a low-tech, paper-based department, working in silos with limited transparency and accountability. This shortcoming presents an almost infinite potential to leverage software and data analytics to operationalize person centric engagement and life enrichment.
By bridging therapeutic and clinical with hospitality best practices, innovative, person-centered approaches have been proven to increase health and vitality for the resident by: helping to build and maintain cognitive reserves; slowing the decline of disease progression; and mitigating and managing behaviors associated with dementia.
These outcomes have a direct and significant positive impact on marketing, referrals, length of stay and resident, family, and associate satisfaction. Forward thinking providers have benefited by seeing: manageable person centered care; increased competitive edge in the marketplace; more efficient medication management; increased compliance, especially around dementia.
Learn how a PointClickCare customer and partner are collaborating to advance life enrichment and engagement through a real-life overview of industry best practices and case studies at Juniper Communities. During this session presenters will delineate the steps needed to operationalize life enrichment.

323

Location: Sun Ballroom D

8:45 AM - 9:30 AM
PointClickCare Customer Experience
Speakers:
Crystal Bush, Healthcare Business Analyst, Greystone Healthcare Management
Christina Hamma, Senior Healthcare Systems Specialist, Greystone Healthcare Management

This presentation will discuss how transitioning from a previous referral management product to PointClickCare’s CRM solution has positively impacted Greystone Healthcare Management. During this session, we will highlight the innovative tools that CRM offers, including the CRM app and eligibility verification (which we have been piloting), and will discuss how it communicates with PointClickCare.
Attendees will also learn about how our organization has developed a program enabling external marketers to have access to the CRM app via iPads, and how this has bridged the gap between internal and external marketing and admissions, where this was not available in our previous system.

125

Location: Sarasota Ballroom

8:45 AM - 9:30 AM
Becoming a Preferred Partner in Your Network
Speakers:
Erik Bermudez, Senior Research Director, KLAS

Erik Bermudez, Senior Research Director from KLAS Research, will discuss the most important fundamentals around today’s national healthcare interoperability landscape for post-acute care organizations and their referral partners/sources. Key learning objectives of this session are:
Recognize the national trends impacting healthcare interoperability.
Learn which patient data elements most acute hospitals seek from post-acute care organizations.
Understand the most familiar challenges and impediments that post-acute and acute organizations face to effective interoperability and data sharing.
Understand which current activities and discussions post-acute care organizations can participate in, with the goal of being best positioned for successful and effective interoperability.

166

Location: Miami Ballroom

9:40 AM - 10:25 AM
Building Loyalty Through Better Experiences
Speakers:
Heidi Elliott, Vice President, Operations, Independent Living, Assisted Living, & Home Health, Welcov Healthcare
Paul Gross, Owner & Founder, Blue Bird Retirement
Chris Casteel, Managing Director, Healthcare Operations, Watermark Retirement Communities

Moderator: Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Panelists will provide insights into best practices and concepts to attract, engage, and retain people within their organization. Executives will share what they have learned in not only their time in Senior Living, but also in other sectors.

153

Location: Naples Ballroom

9:40 AM - 10:25 AM
Becoming a Preferred Partner in Your Network
Managing and Reducing Risk
Speakers:
Mike Dordick, McBee
Greg Von Arx, CEO, Recover Health
Mary Henschel, Director, Product Management, At Home, PointClickCare

Navigating changes in the regulatory market can be overwhelming. Our expert will review existing regulations, upcoming changes, and discuss how technology might be able to help you address these changes moving forward.

104

Location: Sanibel Ballroom

9:40 AM - 10:25 AM
Managing and Reducing Risk
Speakers:
Nica Erickson, ePharmacy Manager, Consonus Pharmacy
LiAna Tschen, Director of Order Management, Consonus Pharmacy

As an Assisted Living Facility, you are working to attract new residents and keep them safe. A strong medication management program is critical to both of those objectives. Many of you have taken the first step by adopting an EHR and eMAR system. Now, you’re concerned that an integration with your pharmacy provider could be difficult, time consuming, and not really make much of a difference in the end.
The reality is, the benefits of an integration far outweigh the risks. When your eMAR system is integrated with the Pharmacy, it enables your staff to be more effective and efficient in delivering care. Integrations allow medication orders to transmit between pharmacy and facility, resulting in reduced medication errors and improved medication management monitoring.
In this session, you will hear from three unique perspectives — pharmacist, nurse, and eMAR expert — about their collaboration on integration transitions. First-hand experiences will be shared, including the successes and challenges from case study examples. At the completion of this session, attendees will be able to operationalize an eMAR integration process with Pharmacy to improve patient care and safety.

166

Location: Miami Ballroom

9:40 AM - 10:25 AM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Pamela J. Skrzynski, President, PamSki Solutions
Amy Bowes, RN, Clinical Software Nurse, Legacy Health Services
Christine Martin, Director, Strategic Marketing, Legacy Health Services

Does your marketing strategy look more like a math book than a social calendar? If not, it should! In this seminar, participants will learn how to differentiate their facilities in the very competitive post-acute industry. From quantifying success to managing negative outcomes in a positive way, we will discuss how utilizing your EHR data can set you apart in your market. Hospital partners, insurance providers, and even consumers are all using metrics to make decisions. This is your opportunity to learn how to drive those conversations to grow market share.
This small panel will feature a cross-section of disciplines including clinical, business development, and a certified PointClickCare consultant.

323

Location: Sun Ballroom C

9:40 AM - 10:25 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Richard Guttman, Senior Vice President, Risk, Compliance & General Council, PointClickCare
Bryan Rotella, General Council, Opis Senior Services Group
Chad Brouillard, Partner, Foster & Elridge

Requests for medical records are on the rise. From litigation to audits, providers are regularly required to provide and attest to the accuracy of the medical records of their residents. This session will highlight the challenges and opportunities provided by the use of EHR technology. Specifically, it will discuss the production of clinical records required in connection with audits, regulatory matters and legal claims. The session will address specific issues relating to the production of the clinical record including export distortion, eDiscovery, and audit trails. As the use of EHRs becomes ubiquitous, providers must understand how to manage the risks and adapt their policies and procedures.

Attendees will learn:
How to understand, identify, and manage the key differences between the production of records from traditional paper and digital/EHRs.
How to adapt your document and record retention policies to address the unique elements of electronic medical records.
How to make use of both the technology and the legal framework to reinforce your retention and disclosure policies.



510

Location: Sun Ballroom B

9:40 AM - 10:25 AM
Building Loyalty Through Better Experiences
Speakers:
Charles Ross, Chief Strategy Officer, Transitional Care Management

Partners at different care levels create pathways to transition people effectively and improve clinical outcomes. This helps all of those providers in the partnership to mutually benefit through better outcomes. A successful Virtual CCRC assists each provider in marketing their own services while ensuring that residents are directed to the most appropriate setting sooner.
Participants will learn what a virtual CCRC looks like, and how it can create a smooth and consistent transition for residents needing services upstream or downstream along the continuum of care in a coordinated effective way.

323

Location: Sun Ballroom D

9:40 AM - 10:25 AM
PointClickCare Customer Experience
Speakers:
Kristin Thrun, Administrator, Burgess Square Healthcare & Rehab Centre
Julie Hendrickson, MSN, RN, CNL, Director of Nursing, Burgess Square Healthcare & Rehab Centre

In this session, attendees will learn how Burgess Square Healthcare has utilized different components of PointClickCare to improve documentation, consistency in protocols, and overall patient care.
The use of both user defined assessments and structured progress notes has improved the accuracy of documentation across all disciplines. This consistent and accurate documentation has been key to ensuring adequate communication between shifts, as well as protecting the facility from liability and state tags.
The use of standing order sets has helped to ensure that nurses can easily identify what protocols are necessary to follow depending on each individual patient's needs. As a result, the facility has been able to better streamline care, improve efficiency, and reduce waste.
Finally, we will discuss how we have utilized the tasks in POC to communicate with patient care technicians what the patients' needs are to ensure more consistent care.

125

Location: Sarasota Ballroom

9:40 AM - 10:25 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Cedric Anne, Technical Platform Engineer, PointClickCare
Eric LaFleur, President & CTO, Eunice Manor Nursing Home
Apple Guest Speaker (TBA)

Deploying and managing apps simply and securely across your organization has never been more important. Learn how a PointClickCare customer deployed PointClickCare’s Mobile Apps including the Skin and Wound application at scale with Apple devices. Join us to hear from an Apple Guest Speaker to learn what programs and tools they have available to enable IT teams to seamlessly deploy devices and amazing apps without having to physically handle each device to complete setup — all while protecting corporate data and preserving user experience.

510

Location: Sun Ballroom A

10:30 AM - 11:15 AM
Sponsored by: SmartLinx Solutions

10:30 AM - 11:15 AM
Location: Florida Hall B-C

11:15 AM - 12:00 PM
Building Loyalty Through Better Experiences
Speakers:
Robert G. Kramer, Founder & Strategic Advisor, National Investment Center of Seniors Housing & Care (NIC)

The Senior Living industry is evolving and providers today need to be able to adapt to this change quickly. In this session, Robert Kramer will share his outlook on the Senior Living industry — looking at where the industry is today and where it is headed tomorrow. You'll learn about the future consumer and how best to meet their new needs, as well as the development and care services changes to expect in the near future.

153

Role focus: Executives, Administrators

Location: Naples Ballroom

11:15 AM - 12:00 PM
Accelerating Your Path to Revenue
Speakers:
Rob Simione, CPA, Director of Data Analytics, Simione Healthcare Consultants

Does your home care or hospice operation have the resources and endurance necessary to thrive in the sea of increasing regulation focused on quality, reimbursement and compliance? Strong financial management remains a driving force for helping agencies maximize their clinical and operational effectiveness.

Key areas of focus will include:
Best practice Financial Operations structure and processes.
Benchmarking for comparing performance, developing strategy and improving decision-making.
Budget basics to assess and manage performance, ensuring accurate, consistent and compliance financial operations.
Components of the Revenue Cycle — from intake to collections — to explore ways to analyze and improve billing and collection activities for improved cash flow and decreased Days Sales Outstanding (DSO).
Financial Planning activities to identify and prioritize opportunities for growth and expansion.



104

Location: Sanibel Ballroom

11:15 AM - 12:00 PM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Janet Cinadr, RN, MSN, Director of Nursing, Regina Health Center
Natalie Truelson, CPN, Case Manager Coordinator, Regina Health Center

Regina Health Center is a stand-alone, non-profit facility with 101 nursing home and 54 assisted living beds. Within three months in 2016, the nursing home and assisted living facilities converted to eMAR, completed pharmacy integration, and implemented physician electronic signatures.
This session will share how these three major integrations were successfully implemented with nursing and medical staff overwhelmingly positive on outcomes. The Director of Nursing will offer practical operational tips: setting a realistic timeline, working with Executive Director and IT staff, developing a leadership team in nursing for this project, identifying a PointClickCare Super User, and working with PointClickCare and pharmacy.
Our PointClickCare Super User LPN will share her enthusiasm, success stories, and challenges. She will also explain why and how to develop templates for ease in entering orders and decreasing risk of medication errors.
Learn how SmartZone training and PointClickCare Project Managers offered invaluable assistance. We encourage every PointClickCare customer to take the challenge of eMAR conversion and integration with their pharmacy.

510

Location: Sun Ballroom A

11:15 AM - 12:00 PM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Kristy Bernhardt, Wellness Director, Analytics, Cedar Village
Beth Puckett, LPN, Manager of Clinical Analytics, Cedar Village

During this session, attendees will learn how to leverage their data to propel them into preferred provider status and pay-for-performance contracts with payers. Cedar Village has developed a unique data management system, allowing us to be seen as a leader in the post-acute care industry. We will discuss how mining data has led to implementing best practices, which have resulted in improving our care delivery across the continuum. PointClickCare has aided us in mining data quickly and easy for improved decision-making as a facility.
We will also discuss how our data management has created new opportunities with our acute care providers — including a local area hospital that we have worked with to develop metrics that are meaningful to both care settings. Each month, we participate in Quality Council meetings where this data is used to highlight quality initiatives that improve our care. We are openly sharing data and best practices across organizations, representing both for-profit and non-profit sectors.

510

Location: Sun Ballroom B

11:15 AM - 12:00 PM
Managing and Reducing Risk
Speakers:
Debra Smith, Corporate Clinical Informatics Director, TLC Management
Tony Schurger, Corporate IT Director, TLC Management

During this session, we will review ways to streamline your annual HIPAA risk assessment related to PointClickCare and the related IT components. We will also discuss ways to ensure that your organization is prepared for a HIPAA audit.

323

Location: Sun Ballroom C

11:15 AM - 12:00 PM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Candace Chartier, President, OLTCA
Sachin Aggarwal, COO, Think Research

Moderator: Stuart Feldman, Director, Canadian Operations, PointClickCare

Every organization wants to provide high-quality care that produces best-in-class quality measures. It’s why we do what we do, and it’s good business in a value-based world. Achieving that goal requires the management of a complex array of inputs that impact the quality equation — without increasing cost.

The session will cover:
How customers are able to maintain regulatory compliance, while driving evidence-based care processes that deliver best-in-class outcomes.
Care Content will focus on pre-built assessments (sometimes with custom print options aka 'forms'); care plan and task libraries; order template libraries; alerts libraries; and associated rules, triggers, etc.



166

Location: Miami Ballroom

11:15 AM - 12:00 PM
Accelerating Your Path to Revenue
Speakers:
Maureen Hedrick, Director, Consulting Services, Richter Healthcare Consultants
Jennifer Leatherbarrow, Senior Clinical Consultant, Richter Healthcare Consulting

Managed Care enrollment continues to increase, and with this Long Term Post-Acute Care (LTPAC) providers face additional scrutiny, along with risk for negative findings and recoupment of payment after medical record reviews. Many are not prepared to defend the facility and substantiate the care provided because of a lack of understanding of the many variables in contracting and case management.
This course will address how LTPAC providers should approach all aspects of “managed” care: intake, case management, contracting and billing, clinical documentation and preparation of the medical record for audit.

125

Location: Sarasota Ballroom

11:15 AM - 12:00 PM
PointClickCare Customer Experience
Speakers:
Jeff Wright, Director of Customer Experience, PointClickCare

Join PointClickCare’s Director of Customer Experience to learn about the ongoing improvements being made to enhance your experience as a PointClickCare customer. Attendees will gain insight into the company’s process for measuring your experience, what we learn from these evaluations, how the data is used, and how it is being transformed into improvement projects.
You will also hear how, through the process of growing from a startup company to becoming the market leader, the lessons we leveraged from other similar success stories and those we have learned ourselves.
Discussion from this interactive session will help to further drive activities that will enhance your experience as a PointClickCare customer.

323

Location: Sun Ballroom D

12:00 PM - 1:15 PM
Location: Florida Hall A

Sponsored by: COMS

12:00 PM - 1:15 PM
Speakers:
David Schrader, Product Manager, SmartLinx Solutions
Tina Beskie, Vice President, Business Development and Marketing, Constant Care Technologies

SmartLinx Solutions
Hiring Made Easy: How Applicant Tracking Can Streamline the Process, from Job Posting to Onboarding
With a nursing shortage approaching crisis status and fierce competition in the marketplace for hiring quality talent, long-term care facilities must ramp up their recruiting game. Applicant tracking software can keep the recruiting function in-house, while saving your organization time and money. Learn how the Work Opportunity Tax Credit (WOTC) program hands out billions to employers annually, and how the right system can help you maximize your return, risk-free. Before you implement applicant tracking HR technology, discover what features to look for when researching vendors.

Constant Care Technologies
When Vitals Fly...Readmits Plummet
This is what you've been waiting for! Accurate vitals fly to your resident's record in PointClickCare in real time — and your team is notified immediately if the resident's health is in danger of deterioration. The game has changed and the winners are focusing on prevention and using Constant Care’s SMART* Reports predictive analytics to deliver insightful early warnings of changes in condition — the precursors to those events that can send your residents back to the hospital. Prevent unnecessary readmissions, the corresponding loss of occupied bed revenue, and the loss of good standing with your referral partners. Give your team the power of prevention with CareConnection — and the advantages of the Vitals CareCart that does double-duty as a mobile kiosk at bedside. Share in the secret of success of hundreds of forward-thinking SNFs around the country! Get SMART* with Constant Care Technology today!

Location: Tallahassee Ballroom

Sponsored by: SmartLinx Solutions
Constant Care Technology


12:00 PM - 1:15 PM
Location: Osceola Lobby

12:00 PM - 1:15 PM
Location: Florida Hall B-C

1:30 PM - 2:15 PM
Building Loyalty Through Better Experiences
Accerating Your Path to Revenue
Speakers:
Charles W. Harry Jr., Chief of Research and Analytics, National Investment Center for Seniors Housing and Care (NIC)

This session will provide benchmark data on how seniors housing and skilled nursing property markets across the nation are performing. Obtain the latest trends for occupancy, rent growth, supply and demand, as well as property sales pricing for seniors housing and care properties, and learn which metropolitan markets are expected to see the most significant levels of new supply during 2018.

153

Role focus: Executives, Administrators

Location: Naples Ballroom

1:30 PM - 2:15 PM
PointClickCare Customer Experience
Speakers:
Greg Von Arx, CEO, Recover Health
Wendy McLaughlin, Manager, Professional Services, PointClickCare
Carrie Miller, Remote Patient Monitoring Coordinator, LB Connect
Darla Thompson, Partners in Care & Sprout Pediatrics Director, Recover Health

Moderator: Joel Benzel, Director, Product Management, PointClickCare

You’ve heard about remote monitoring, but how can it enhance your business?  Come meet customers who are using PointClickCare remote monitoring and learn from their experience.  This session will explore a variety of uses and benefits as well as provide a guide for getting started.

104

Location: Sanibel Ballroom

1:30 PM - 2:15 PM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Katie Castro, Director of Wellness, Juniper Communities
Melissa Ebner, National Director of Wellness, Juniper Communities
Muriel Prucnal, Director of Wellness, Juniper Communities

Reducing the use of antipsychotic drugs among the geriatric population continues to be a primary goal of most healthcare providers. Juniper Communities has developed a program and ‘how-to’ guide to assist communities, offering tools, along with policies and procedures needed to successfully reduce the use of off-label anti-psychotics. Specifically using PointClickCare, Juniper has also developed a psychoactive medication evaluation and consent tool as well as an antipsychotic use form. These tools are utilized to document the history; associated diagnosis; behaviors; past reduction attempts; management tools; diagnostics; and family and physician consent to treatment.
This session will review the CMS requirements for off-label use of antipsychotic utilization. It will then explain the steps utilized in the development of the aforementioned tools along with the implementation process. The session will also include education on behavior management programming with partners in caring, highlighting the success of programs such as music and memory. Finally, the presentation will include methods of data collection from the integrated eMAR management tools to track community statistics.

323

Location: Sun Ballroom C

1:30 PM - 2:15 PM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Nancy Chi, Vice President, Data Intelligence, PointClickCare
Linda Reich, Director, Special Initiatives, Medical Quality Systems, The Evangelical Lutheran Good Samaritan Society
Phyllis A. Wojtusik, R.N., Director, Post Acute Care & Population Health, Penn Medicine Lancaster General Hospital, Philadelphia, Pennsylvania

Attendees in this session will learn to:
Consider the key components of successful episodic care management practices and value-based payment models.
Discuss the driving factors influencing a provider's referring network, including length of stay and readmission rates.
Understand how care coordination technologies can help providers to have clear, proven, and consistent care protocols to manage an episode.

510

Location: Sun Ballroom A

1:30 PM - 2:15 PM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Genice Hornberger, Senior Product Manager, PointClickCare
Pam Campbell, Product Owner, PointClickCare

Struggling to keep up with regulations? Or even understand what they mean, and what you may need to do to properly comply with them in your organization? Join us to learn what impact the impending ROP megarule may have on your organization, and what elements of PointClickCare can help you be prepared.

510

Role focus: Executives, Clinicians, Administrators

Location: Sun Ballroom B

1:30 PM - 2:15 PM
Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Cheryl Field & Bill Briggs, Prime Care Technologies

Performance expectations for post-acute care executives are dynamic, data-driven and demanding. Each day operators must establish total visibility into performance, enhance performance indicators — quality, profitability, customer service, patient satisfaction, employee engagement and market share; Focus on ongoing performance improvement, while ensuring strong financial and operational results; Develop and strengthen relationships with regional partners and referral sources and implement staffing plans to ensure gaps are consistently covered. That’s a big ask, let’s talk about technology that makes the job easier.

323

Location: Sun Ballroom D

Sponsored by: Prime Care Technologies

1:30 PM - 2:15 PM
Accelerating Your Path to Revenue
Speakers:
Michael Marmel, Accountant, Aperion Care

PointClickCare's GL/AP Suite has many accounting functionalities that make it far more robust than any other healthcare software.
This session will discuss best practices for accountants to conquer complex accounting concepts, while leveraging this powerful tool to get more work done in less time.
This is a comprehensive presentation, not just a quick "tips and tricks" class, and we tackle real-world issues. This session teaches many topics individually, and then applies them collectively.

125

Location: Sarasota Ballroom

1:30 PM - 2:15 PM
PointClickCare Customer Experience
Speakers:
Eric Fischer, PointClickCare Project Manager, Saber Healthcare

This session will provide an overview of PointClickCare SmartZone, discussing how Saber Healthcare leveraged it as training tool to successfully transition 25 facilities to PointClickCare’s EHR platform over a 30-day period.
Attendees will learn how it increased staff morale through the transition, while at the same time making them comfortable using the platform for their day-to-day tasks and increasing overall efficiencies. Finally, this session will discuss how SmartZone places the power of education in the hands of employees and ensures that no information is missed during the process.

166

Location: Miami Ballroom

2:25 PM - 3:10 PM
Managing and Reducing Risk
Speakers:
JoAnne Carlin, Vice President, Clinical Risk, Willis Towers Watson

This session will discuss risk management topics and principles that those working in senior living should be aware of and utilize in their roles.
Attendees will learn to:
-Describe areas of risk that are prevalent and could be severe, along with strategies to manage them.
-Discuss the concept of "realistic expectations" and the impact on risk management.
-Identify the various constituencies that can help or hurt a community in managing risk.

153

Location: Naples Ballroom

2:25 PM - 3:10 PM
Becoming a Preferred Partner in Your Network
Speakers:
Todd Montigney, Blacktree
Jacque Blauvelt, Director of Informatics, Maranatha Village
Carrie Miller, Remote Patient Monitoring Coordinator, LB Connect

Moderator: BJ Boyle, Director, Product Management, PointClickCare

How can you capture your fair share of business as networks continue to narrow? Hear a panel of providers discuss how narrowing networks affect at-home services, and how to best position yourself within the space so your business continues to thrive.

104

Location: Sanibel Ballroom

2:25 PM - 3:10 PM
Managing and Reducing Risk
Speakers:
Vicki Nordby, Nurse Consultant, Marquis Companies

Studies have shown that 70% of nursing home residents receive at least one course of antibiotics per year, while also showing 40-75% of those may be unnecessarily or inappropriately prescribed.
In Skilled Nursing facilities, the majority of antibiotics are prescribed based on communications from the nurses to medical practitioners. Lack of thorough data collection, assessment, and communication leads to inappropriate antibiotic usage and places the population at risk for significant side effects associated with antibiotic usage. Inappropriate and overuse of antibiotics increases risk of Clostridium difficile, adverse drug events, colonization, and increasing antibiotic resistance.
Phase 2 of the CMS “Mega Rule,” which begins November 28, 2017, requires the incorporation of an antibiotic stewardship program as part of infection control programs. In this session you will hear how embedding assessment best practice into daily practice meets a component of the CDC core elements and utilizes a standard assessment and communication tool for residents suspected of having an infection.

510

Location: Sun Ballroom A

2:25 PM - 3:10 PM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Lisa Thomson, Chief Marketing & Strategy Officer, Pathway Health

Remaining as a premiere partner and leader within this dramatically changing health care landscape is a challenge but also an adventure! How do you strive and thrive amidst change including regulatory changes, ACA initiatives, new payment models, organizational data, new quality measures from CMS, and a changing workforce. This must all be managed along with the expectations of the new consumer who demands a higher quality of life. All of these factors drive the new health care culture. Are you prepared?
Post-acute care is a critical participant in the new health care models that are forming and growing across the nation. It is time to reimagine and redesign the way we provide care – ultimately becoming the premier partner in your marketplace. This engaging and enlightening session will provide leaders and oversight of the swift changes and strategies to your clinical and financial operations. Reimagine how your organization is positioned in the new marketplace; and refresh your approach to change!

510

Location: Sun Ballroom B

2:25 PM - 3:10 PM
Managing and Reducing Risk
Speakers:
Kevin Staley, CEO, Integrated Health Systems
Marty Markovits, CIO, National Healthcare
Richelle Marting, JD, MHSA, RHIA, CPC, CEMC, CPMA, CPC-1, Healthcare Compliancy Expert & Legal Council, Integrated Health Systems/Forbes Law Group

Moderator: Richard Guttman, Senior Vice President, Risk, Compliance & General Council, PointClickCare

In this session, a panel of industry professionals help make sense of the often Mad Hatter approach to HIPAA compliance by identifying how facilities often end up in a rabbit hole of regulatory complexities without operationalizing an effective privacy and security program. Hear from IT, facility operations, and legal perspectives on how to break down requirements into a plan that can be practical and effective. The panel will offer their perspectives on key aspects of HIPAA compliance programs including risk assessments, policies and procedures, education and training, and monitoring. Attendees will benefit from learning pros and cons of various compliance strategies, as well as understanding some common pitfalls to avoid in their own compliance efforts.

323

Location: Sun Ballroom C

2:25 PM - 3:10 PM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Geri O'Rourke, MHA, Senior Product Manager, PointClickCare

One of the most important interactions between you and your resident (or their family) is the statement for your services. Having that bill statement be accurate, understandable, and positively representing your organization’s services is a business necessity to ensure prompt payment. Join us to see the upcoming enhancements to bill presentment that are being made available to PointClickCare customers this fall.

125

Role focus: Executives, Business Office Staff

Location: Sarasota Ballroom

2:25 PM - 3:10 PM
PointClickCare Customer Experience
Speakers:
John Ellis, Chief Operations Officer, Reliance Healthcare
Lauren Talbot, EHR Implementation Specialist, Reliance Healthcare

Metrics are mere curiosities unless they tell a story that supports or encourages change or improvement.
When you're looking to improve skilled nursing facility outcomes, you'll almost always be trying to measure whether you're doing something better or worse. However, to quantify “better” or “worse,” you need to establish what's quantifiable. And in order to figure out what is quantifiable, you need to understand your facility’s processes.
In fact, one of the most valuable results of setting up a process metrics program is that it forces you to conduct a process analysis, and analyze what it is that you do in order to measure it. Once you understand your process, you can then focus on how to improve on it.
In this session, attendees will gain insight into conducting an effective process analysis from the top down, scoping processes into steps, and reviewing these to determine where processes are delivering less-than desirable outcomes. From there, success lies in planning for improvement using S.M.A.R.T. (Specific, Measurable, Attainable, Relevant, and Time-Based) goals to not only ensure improvement but allow your staff to see “real time” results of their efforts.
After planning for improvement, we’ll discuss how to use metrics to tell your story, increasing your staff’s understanding of these improvement efforts and thereby the overall success of these programs.

166

Location: Miami Ballroom

2:25 PM - 3:10 PM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Mikell Clayton, Product Owner, gEHRiMed

As healthcare moves toward the widespread use of technology to meet growing concerns over patient care and safety, the need to create information-sharing networks between healthcare LTPAC practitioners and LTPAC facilities becomes increasingly apparent. This informational session focuses on the strategic partnership between gEHRiMed and PointClickCare to deliver the industry’s first ONC-certified integrated solution and the next phases of implementing an interoperable software between the medical practitioners’ EHR (gEHRiMed) and the facility’s EHR (PointClickCare).

323

Location: Sun Ballroom D

Sponsored by: gEHRiMed

3:10 PM - 3:40 PM
Sponsored by: SmartLinx Solutions

3:45 PM - 4:30 PM
Buidling Loyalty Through Better Experiences
Speakers:
Edie Smith, Executive Vice President & Director of Research, Promatura

Resident and family satisfaction is top of mind for many care providers today. In this session, we will take you through recent research conducted by ProMatura that looks at the key factors driving resident and family satisfaction. You'll learn about what makes residents feel most at home, and the things that are most important to them, and their families, when deciding on a community to call home.

153

Location: Naples Ballroom

3:45 PM - 4:30 PM
PointClickCare Customer Experience
Building Loyalty Through Better Experiences
Speakers:
Joanne Brigham, Product Manager, PointClickCare

The dining experience is often cited as one of the top decision making criteria used by families and future residents in the selection of a facility. Get the most out of PointClickCare Nutrition Management to help the kitchen deliver efficient, quality meal service.

323

Role focus: Clincial & Service Delivery, Food Services, Dietitian Staff

Location: Sun Ballroom C

3:45 PM - 4:30 PM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
BJ Boyle, Director, Product Management, Analytics, PointClickCare
Karen Reed, RD, Director of Integrated Services, Covenant Care
Matthew Rassler, IT Application & Support Manager, Phoebe Ministries

The days of building strong referral partners and network relationships through free coffee and donuts are over, data is the new currency. Don’t let hospital partners bring data to you, bring data to them. Learn how to use Compliance Analytics and more to leverage your data to 1) drive internal action, and 2) have better, more proactive, external relationships.

323

Role focus: Clincal & Service Delivery Staff

Location: Sun Ballroom D

3:45 PM - 4:30 PM
PointClickCare Customer Experience
Building Loyalty Through Better Experiences
Speakers:
Sanjay Nathwani, Director, Product Management, PointClickCare
Akshay Kumar, Senior Product Manager, PointClickCare

No one has a monopoly on great ideas. Recognizing this, it’s becoming increasingly important to connect PointClickCare to other systems to ensure the right information is available to make informed decisions on a timely basis. The nature of those connections is changing with the advent of the PointClickCare developer program. Come to this session to learn about the program, and how it will impact your business as more systems become connected to PointClickCare.

166

Role focus: Executives, IT, & Technology Staff

Location: Miami Ballroom

3:45 PM - 4:30 PM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Building Loyalty Through Better Experiences
Speakers:
Preeti Suri, Senior Product Manager, PointClickCare

Worried about keeping your occupancy levels up? Concerned about narrowing networks and your ability to keep your referral pipeline, and bottom line, healthy? Join us to learn how Relationship Management can help. In this session, you’ll discover how to 1) enhance the resident screening process to make informed decisions about your ideal resident mix; 2) cultivate and maximize relationships with your referral sources; and 3) ensure a positive, efficient resident onboarding experience.

125

Role focus: Executives, Business Office, Marketing, & Sales Staff

Location: Sarasota Ballroom

4:30 PM - 5:30 PM
No additional info.
6:30 PM - 9:30 PM
Join us on an adventure through the looking glass to the enchanted world of Wonderland — where up is down and down is up. Where flowers talk back and teacups sneak up on you.
Be entranced during this evening of adventure and delight, as you dance with chess pieces, pose (for selfies) with posies, and hug hedge sculptures.
Follow the White Rabbit as you traverse through Alice’s Wonderland, meeting your favorite characters along the way.

Location: Your adventure begins in the Hall of Curiosities (hallway to conference area from Gaylord Atrium)

Sponsored by: Omnicare
PharMerica
Optima Healthcare Solutions
Optima Healthcare Solutions
Relias
Straightaway


Thursday, November 9
7:00 AM - 12:00 PM
Location: Gaylord Palms Convention Center, Upper Level

7:00 AM - 8:00 AM
Location: Florida Hall A

Sponsored by: Align

7:15 AM - 8:15 AM
Location: Osceola Lobby

8:30 AM - 9:15 AM
Accelerating Your Path to Revenue
Speakers:
Bobbie Tiedt Donohew, Associate Director of Consulting Services, Richter Healthcare Consulting

Senior Living providers may have adopted a process of assessing and charging residents for different “tier” levels of service as opposed to utilizing an all-inclusive rental amount. Charging the resident by the level of service provided allows for flexibility in your pricing structure, and tells the resident that they are only being charged for the services they are receiving. However, providers may not have really determined if the charges applied actually cover the value of the services rendered.
As the Baby Boomer generation begins to populate the Senior Living market, providers will need to analyze the true costs of providing care and services to their resident occupants. This course will review the different options Senior Living providers may choose for tracking and recognizing revenue derived from service level charges.

153

Location: Naples Ballroom

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Speakers:
Penny Solberg, CEO, Spring Valley
Jen Peters, Home Health Director, Spring Valley
Yolanda Riley, Richter
Tom Tobiasson, Director, IT, Simione

Moderator: Shelly Dahlgren, Vice President, Professional Services, At Home, PointClickCare

Selecting the right solution is crucial to your business, but where should you start? Hear from customers who have been in your shoes and leave understanding important considerations, buying criteria, and lessons learned that will help you pave the way to a smooth implementation.

104

Location: Sanibel Ballroom

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
John Johnson, Clinical Support Specialist, PointClickCare

In this session, we will focus on advancing knowledge and insight about receiving and managing medication supplies. We will assess ways to proactively identify problems and additional tips for cleaning up the Supply Portal. Review features including auto-receiving and inline receiving, and reporting such as the Electronic Transmission Report and the Drug Record Book. Participants will be provided access to a take away quick reference guide to use upon return to the floor as a reminder about managing receiving and supplies, and how to utilize reporting.

323

Role focus: Nurse Managers, Nursing Supervisors and Staff with hands-on knowledge of the basics of ordering and receiving medications.
Other department staff involved with the supply process.

Location: Sun Ballroom C

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Brian Buys, Senior Product Manager, PointClickCare

Capture clinical information electronically? Check. Remove redundancy, add efficiency, and use clinical information to drive best practice decisions and suggest adjustments to the overall approach to care? Not yet. BUT— we're taking steps to get there! Hear about those steps and the future vision for moving from modular workflows to resident-centered care flow. This session will provide a brief overview of the PointClickCare Care Content vision followed by a panel discussion featuring academic and industry partners as well as PointClickCare customers who are helping drive this vision forward.

510

Role focus: Executives, Clinicians

Location: Sun Ballroom A

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Heather Addyson, Financial Educator, PointClickCare

In this session, we will focus on setting up a complex managed care payer and coding complex Medicare claims. Review the workflow for creating new payers using a managed care payer requiring Rug Scores on the claim but reimbursing at levels of care. Setting up Payer Rules and Rate Schedules, and managing care level changes using templates. Setting up other claim information for Medicare Secondary Payer (MSP) claims. Participants will be provided access to a take away quick reference guide to use upon return to the office as a reminder for how to correctly complete payer setup, and code MSP claims to save time and improve cash flow by billing accurately to get paid faster.

323

Role focus: Financial Configuration Specialists and Billing Managers who know the basics of payer setup.
Other individuals involved with Medicare billing and collection.

Location: Sun Ballroom D

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Managing and Reducing Risk
Speakers:
Sandy Hebert, Director, Product Management, PointClickCare
Sumona Tailor, Product Manager, PointClickCare

Medication management and distribution is one of the more common sources of clinical and liability risk for LTPAC providers in virtually all care settings. Having the right tools in place that support your staff is one of the best ways to mitigate that risk. In this session, you will learn about some of the latest enhancements PointClickCare has made to the entire system of “products” that enable providers to de-risk the process of the managing medications for their residents and patients.

510

Role focus: Clinical & Care Delivery Staff

Location: Sun Ballroom B

8:30 AM - 9:15 AM
PointClickCare Customer Experience
Becoming a Preferred Partner in Your Network
Speakers:
Sanjay Nathwani, Director, Product Management, PointClickCare
Sean Vandeweerd, Senior Product Manager, PointClickCare

Keeping the lines of communication open within your care team and between your organization and your referral partners is essential to ensuring properly coordinated care. Understand how PointClickCare’s messaging products can help ensure your communications are helping you keep everyone in the know, and help you and your partners deliver optimal care outcomes for your patients/residents.

166

Role focus: Executives, Business Office, & Clinical Staff

Location: Miami Ballroom

9:25 AM - 10:10 AM
Managing and Reducing Risk
Speakers:
Hari Nair, Product Manager, PointClickCare
Fahd Imtiaz, Senior Product Owner, PointClickCare
Matt Shah, Vice President of Informatics and Application Development, Consulate Health Care

Balancing access and security is essential to proper stewardship of any technology — and can have a huge impact on the adoption. It is even more critical when considering the PHI stored in, and potential compliance issues of mismanaging access within an EHR. In this session, we’ll discuss best practices as well as what customers across the PointClickCare base do when it comes to managing their users and identity and why.

153

Role focus: Executives, IT, & Technology Staff

Location: Naples Ballroom

9:25 AM - 10:10 AM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Sarah Schiller, Manager, Clinical Professional Services, PointClickCare

In this session, we will review how to use POC data and Therapy Minutes with the Case Mix Analyzer and ARD Planner for PPS scheduling, planning and monitoring. Identify ways to improve MDS Documentation through POC, and to use the tools and reports within PointClickCare to collect the right data, at the right time, and use it to predict the best possible reimbursement outcome. Participants will be provided access to a take away quick reference guide to use upon return to the floor as a reminder for how to use the Case Mix Analyzer and ARD Planner tools and reports.

510

Role focus: MDS Coordinators
Other individuals involved or interested in MDS Reimbursement

Location: Sun Ballroom B

9:25 AM - 10:10 AM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Tessa Farrar, Financial Educator, PointClickCare

In this session, we will review the benefits of using the month-end checks dashboard on a regular basis to identify a variance prior to month-end. The improvements to the month-end process will save time from running individual reports allowing quick identification of the resident(s) causing the out of balance. Participants will be provided access to a take away quick reference guide to use upon return to the office as a reminder for how to use the month-end checks dashboard to streamline the process by monitoring variances in one place rather than having to run a variety of reports.

323

Role focus: Business Office or Billing Managers
Others involved with month-end reconciliation

Location: Sun Ballroom D

9:25 AM - 10:10 AM
PointClickCare Customer Experience
Accelerating Your Path to Revenue
Speakers:
Kathy Ochal, Product Manager, PointClickCare
John Carter, Senior Vice President, Clearing House Operations, ABILITY

Want to learn how to get paid faster with less demand on your staff’s time? This session will provide industry proven best practices on how to streamline revenue cycle times as well as a preview of PointClickCare’s upcoming Claims Management capabilities.

166

Role focus: Executives, Business Office Staff

Location: Miami Ballroom

9:25 AM - 10:10 AM
Becoming a Preferred Partner in Your Network
Speakers:
Shane Craycraft, RN, BSN, LNHA, Corporate Director of Clinical Services at Healthcare Management Group
Bill Stuart, MBA, Six Sigma Black Belt, President & COO, COMS
Michelle Mascarella, Director of Nursing, Covenant Village (Healthcare Management Group)
Andrea Cook, Assistant Director of Nursing, Healthcare Management Group

Inconsistent workflows, lack of critical thinking, high staff turnover — the status quo. With higher acuity residents, new regulations, and nursing shortages, the status quo won't survive. Attend this session to understand how to emerge from the status quo and thrive in a changing market.

510

Location: Sun Ballroom A

10:10 AM - 10:40 AM
Sponsored by: SmartLinx Solutions

10:45 AM - 12:00 PM
Speakers:
Dave Wessinger, CTO, PointClickCare

Location: Osceola Ballroom

12:15 PM - 2:00 PM
Location: Osceola Lobby

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