SUMMIT 2018 Agenda

Valid photo ID will be requested for badge pick-up.

Location: Delta Lobby

Valid photo ID will be requested for badge pick-up.

Location: Ryman Lobby

No additional info.

No additional info.

No additional info.

Location: Delta Ballroom

No additional info.

No additional info.

No additional info.

No additional info.

Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

Segment focus: Skilled Nursing

Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Segment focus: Senior Living

Speakers:
Mark Tomzak, Executive Vice President & General Manager, Home Care, PointClickCare

Segment focus: Home Care

Speakers:
Heather Addyson, Senior Educator, PointClickCare

This session provides an overview of the various rate structure capabilities in PointClickCare. Save time on census and rate management by learning when its best to use Custom Rates, Rate Templates, Market Rates, Flexible Rates, and how update rates using Resident Rate updates. Participants are provided electronic access to a take-away quick reference guide to use upon return to the office.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Business Office Managers

Speakers:
Joy Laudick, RN, Director of Clinical Quality Management, Senior Housing Management Company
Elizabeth Beach, RN, Clinical Quality Manager, Senior Housing Management Company

During this session, we will explain the implementation of our first EHR across a 31-community Assisted Living management company, including the technology used. We will discuss Point of Care and eMAR success and how that has led to increased staff and resident satisfaction. Incident tracking, trending, and safety improvement will be explored. By personalizing assessments in PointClickCare liability has decreased while regulatory compliance has increased (decreased Regulatory insufficiencies/deficiencies). Partnering with PointClickCare has also led us to further technology advancements (ex. pharmacy integration). Reimbursement is increasing due to the ability to track and trend census, services provided, and the ability to bill these services.

Participants will better understand the importance of:

• Quality outcomes in care, assessments, and safety
• Capturing accurate reimbursement in the AL setting
• Utilizing PointClickCare for state regulatory success

Segment focus: Senior Living

Role focus: Directors of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Clinical Reimbursement Professionals, Quality Assurance Staff

Speakers:
Todd Montigney, Managing Principal, BlackTree Healthcare Consulting, LLC
Mike Freytag, Managing Principal, BlackTree Healthcare Consulting, LLC

Over the past several years, home health agencies have been dealing with a significant amount of change ranging from increased regulatory burdens, a shrinking marketplace, operational burdens, and potential payment reform. During this session home health agencies will get a better understanding of the issues that keep them up at night and will be provided with solutions that will allow them to get some sleep.

Participants will better:

• Understand the current regulations facing home health agencies
• Understand how mergers, acquisitions, joint ventures, and alternative payment models impact your agency
• Understand what current operational issues are impacting home health agencies
• Understand how future Medicare payment models will impact your agency

Segment focus: Home Care

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals, Clinical Reimbursement Professionals, Quality Assurance Staff

Speakers:
Nancy Schwalm, Chief Business Development Officer, Vivage Senior Living
Kendra Coco, MPT, NHA, RAC-CT, VP of Clinical Reimbursement, Vivage Senior Living

Creating winning strategies for securing hospital partnerships in a competitive market is no easy task. Networks are continuously being narrowed in most markets, making it more important than ever to understand the data and measures of success that are available for you to provide hospitals. This session provides participants with proven strategies and examples that one organization has successfully applied to secure a strong seat at the table with most of the major health systems in this organization’s market. Participants will also walk through how team members can organize information to maximize positive outcomes and successes. Finally, learn how team members can proactively intervene to maintain the optimal patient outcomes required to retain preferred partner status and assure top quality service delivery.

Participants will learn:

• What data sources can be used to showcase a successful post acute partner for hospitals
• Strategies to incorporate to deliver a successful presentation to acute and primary care partners, in line with new payer models
• How to effectively utilize key measures to evaluate areas needing proactive intervention, to maintain partnership expectations
• How to utilize data and staff education for key measures beyond readmission data

Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants, Clinical Reimbursement Professionals, Marketing/Referral Management Professionals, MDS/RAI Coordinators

Speakers:
Lisa Leatherwood, MSN, RN, G-CNS, BC, NHA, Administrator, Silver Bluff Village
Brittany Floyd, RN, Director of Nursing, Silver Bluff Village

This session will discuss the implementation of a new vision and goals for employee engagement within a multi-level community. Participants will learn about the REACH for the Stars program, including the acronym that defines staff expectations and the recognition program that has been established. Learn how to hold managers accountable for sustaining a culture that inspires employee engagement.

Participants will learn how:

• To create and sustain a culture that inspires engagement
• To set clear, non- negotiable expectations for team members and hold them accountable for results
• To build engagement into the performance objectives of leaders at all levels
• This facility measured their success around implementing a new employee engagement program

Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Human Resources Professionals

No additional info.

Speakers:
Maya Heintzman, Educator, PointClickCare

This session focuses on how to create a high-level overview of financial position to report to your Board of Directors & bankers, including return on equity and liquidity ratios. Learn how to create custom financial reports to effectively manage cash flow, occupancy, and budgets. Demonstration of reporting for income fluctuations, intercompany reconciliations, and sub-ledger reconciliations to the general ledger. Learn about Analysis tools that ensure custom reports are working correctly to report the correct numbers for a balanced balance sheet. Participants are provided electronic access to a take-away quick reference guide to use upon return to the office

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Owner Managers, Business Office Managers, Accountants, others involved with month-end reporting

Speakers:
Linda Bennet, Chief Operating Officer, Oaks Senior Living
Chrystal Hawley, Director of Clinical Services, Oaks Senior Living

Senior Living communities invest a great deal in various software packages to improve the efficiency of operations. What leaders in these communities often overlook, however, is how the strategic deployment of these systems can actually increase employee engagement. This session will provide specific examples of how one Senior Living company has increased it's ROI by doing just this.

Participants will:

• Learn how you are undervaluing the benefit of software systems in senior living
• See specific examples of how these systems can be deployed to build engagement

Segment focus: Senior Living

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Managers, Directors of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators, Resident Care Coordinators

Speakers:
Melissa Jackson, LNHA, CEO, Vermont Veterans' Home
Patricia Crossman, RN, BSN, CDONA, Director of Nursing Services, Vermont Veterans' Home

When you are facing the loss of your Medicare and Medicaid Certification how do you turn your facility around? The Vermont Veterans’ Home went from a Special Focus to Five Star facility in 2.5 years. PointClickCare was an important factor in this facility’s turn around. By the use of alerts, eInteract, Resident Dashboards, QIA, and internal system changes the Home has been able to maintain their Five Star rating for the last three years and achieve three consecutive deficiency-free Veterans’ Administration Surveys.

Participants will be better able to:

• Design a risk program that meets the needs of their residents
• Synthesize data from PointClickCare to improve clinical outcomes and resident satisfaction
• Identify data needed for their QAPI programs

Segment focus: Skilled Nursing

Role focus: Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Quality Assurance Staff

Speakers:
Elva Gonzalez, Owner, Synergy Healthcare Services
Michael Alicea, CIO, HIPAA Compliance Officer, Synergy Healthcare Services

More organizations are relying on their workforce to provide support when outside of the office. Whether traveling or working from home, portable devices and wireless networks have created an entirely new level of risk for organizations. Breaches of information can carry stiff penalties and cause tremendous harm to the organization's reputation. Understand the risk and learn how to protect yourself, your facilities, and your residents' private information, when you have to work and access data remotely.

Participants will:

• Understand the risks associated with working and accessing corporate data remotely
• Understand methods of protecting networks and information when working offsite
• Learn how to use logs to identify security problems and potential breaches of information
• Gain tools, tips, and tricks to prevent breaches of information

Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals, Technology Professionals, Compliance Professionals, Business Risk Managers

The perfect way to end your first day at SUMMIT. Network with Partners and PointClickCare team members before you start your evening.

Location: Delta Lobby

No additional info.

No additional info.

No additional info.

No additional info.

Speakers:
Russ DePriest, Senior Vice President & General Manager, Skilled Nursing, PointClickCare

Segment focus: Skilled Nursing

Speakers:
Travis Palmquist, Vice President & General Manager, Senior Living, PointClickCare

Segment focus: Senior Living

No additional info.

No additional info.

Speakers:
John Johnson, Customer Support Specialist, PointClickCare

This session focuses on advancing knowledge and insight about receiving and managing medication supplies. We assess ways to proactively identify problems and additional tips for maintaining a well-organized Supply Portal and workflow. We look at the latest enhancements and additional tips, plus review helpful tools including auto-receiving and inline receiving. Leaders and staff will appreciate the reporting tools such as the Electronic Transmission Report and the Drug Record Book. Participants are provided electronic access to a take-away quick reference guide to use upon return to the floor as a reminder about managing receiving and supplies, and how to utilize reporting.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Nurse Managers/Supervisors and staff with hands-on knowledge of the basics of ordering and receiving medications. Other department staff involved with the supply process.

Speakers:
Dr. Robert Sbriglio, MD, MPH, Chief Medical Officer, Ryders Health Management
Wendy McLaughlin, Manager, Professional Services, PointClickCare

In this session, Wendy & Dr. Bob will take attendees through the process of introducing remote care within a home care agency. From early implementation to widespread usage, they will share how remote care enhances the home care experience, impacts clinical outcomes, and improves relationships with partners. Attendees will leave with a customized plan for bringing remote care to their agencies.

Participants will:

• Learn how to make remote care a line of business within your home care organization
• Identify how to measure success with patients and strategic partners
• Create a customized roadmap for introducing & integrating remote care into your business

Segment focus: Home Care

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants

Speakers:
Jennifer Leatherbarrow, RN, BSN, RAC-CT, QCP, CIC, Senior Clinical Consultant, Richter Healthcare Consultants
Maureen Hedrick, Director of Consulting Services, Richter Healthcare Consultants

In this ever-changing healthcare era, we are continuously faced with new quality measures and new payment systems, along with greater expectations from the public, surveyors, and policy makers. Adapting to these new demands requires the use of innovative strategies. With the Center for Medicare and Medicaid Services (CMS) efforts shifting focus from volume to value, it is critical that Post-Acute Care (PAC) providers understand the implications of the numerous reimbursement reforms. From Bundled Payment Initiatives to the proposed Resident Classification System (RCS1) and the Quality Payment Program, PAC providers need to know how to put this puzzle together. This presentation offers the Skilled Nursing provider clarity on the various programs and their impact, as well as strategies for meeting the challenge of a consumer-centric health economy. The future is fast approaching and what SNF’s do not know may hurt their bottom line sooner rather than later.

Participants will:

• Understand key components of CMS Innovation Models, and the pending regulatory reimbursement changes (RCS-1)
• Discuss the focus of CMS Innovation strategies surrounding Medicare Shared Saving Programs (MSSP), Value Based Care initiatives, and identify challenges specific to PAC providers
• Learn effective strategies to manage change and benefit from the new opportunities inherent to the pay for performance methodology
• Identify the various elements that are incorporated to determine reimbursement in the RCS-1 payment mode

Segment focus: Skilled Nursing

Role focus: Financial/Business Office Professionals

Speakers:
Peter Corless, Executive Vice President, OnShift

With changing resident needs and increasing acuity, staffing properly each and every shift, within a fixed labor budget, can be a challenge. See how a balanced approach to staffing can keep executive management happy by staying on budget, boost morale by engaging employees in the process, and drive better outcomes by considering resident care needs every step of the way. And, hear how staffing based on resident acuity can help providers deliver the high quality care their residents deserve.

Participants will learn how:

• Their organization can provide higher quality care by aligning staffing levels to resident needs
• To boost morale by engaging employees in the process
• To evaluate staffing practices to stay on budget and reduce costly overtime
  
  Segment focus: All Markets
  
  Role focus: CEO/Owners/Operator, Administrators/Executive Directors, Human Resources Professionals
  
  

No additional info.

No additional info.

No additional info.

Speakers:
Jennifer Krieger, Implementation Specialist, PointClickCare

This session focuses on utilizing the Response Rate report as a tool to identify changes in resident condition and for monitoring accuracy of staff documentation. Learn how a weekly review of ADL documentation can trend resident’s needs, staffing ratios, and identify staff that need additional education on how to accurately document care level provided. Participants are provided electronic access to a take-away quick reference guide to use upon return to their community.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Directors of Nursing, Assistant Directors of Nursing, Staff Educators, Regional Nurses

Speakers:
Bobbie Tiedt Donohew, Associate Director of Consulting Services, CEAL, Richter Healthcare Consulting

Senior Living providers have adopted a process of assessing and charging residents for different “tier” levels of service as opposed to utilizing an all-inclusive rental amount. Charging the resident by the level of service provided allows for flexibility in your pricing structure, and tells the resident that they are only being charged for the services they are receiving. However, providers may not have really determined if the charges applied actually cover the value of the services rendered. As the Baby Boomer generation begins to populate the Senior Living market, providers will need to analyze the true costs of providing care and services to their resident occupants. This course will review the different options Senior Living providers may choose for tracking and recognizing revenue derived from service level charges.

Participants will be better able to:

• Identify methods of revenue recognition for resident acuity charges, including time-based service charges, detailed service level assessments, and weighted assessment scoring
• Choose a method for reporting service revenue to the General Ledger that meets financial reporting objectives
• Analyze facility costs to assure that level of care or tier charges cover actual costs, including fixed facility costs, specialized services and programs, and service staff wages
• Create and utilize tools for tracking care and services provided within the Senior Living setting

Segment focus: Senior Living

Role focus: Administrators/Executive Directors, Financial/Business Office Professionals

Speakers:
Cory Rutledge, Managing Principal, CliftonLarsonAllen, LLP
Greg Von Arx, CEO, Recover Health

In a world of increased Medicare Advantage penetration, states increasingly moving toward a Managed Medicaid environment, and alternative payment models taking shape, many home health providers struggle to adapt. While there are a number of resources to educate agencies on the payment model changes from a macro level, practical insight on how these changing models impact day-to-day business is often hard to find. In this session, we will explore trends in payor activity, and provide functional advice on how home health agencies can respond. Attendees will hear from a home health provider on the tactics that his business has found helpful in successfully adapting to the changing payor landscape.

Segment focus: Home Care

Speakers:
Camille Lockhart, CPA, Partner, BKD, LLP
Julie L. Bilyeu, Managing Director, BKD, LLP

Does your organization's revenue cycle need a remodel or a complete renovation? We want to provide resources to add to your "toolbox" to help strengthen the foundation of your revenue cycle. During this session, participants will learn from real-life scenarios and simple strategies, along with "tools" you can implement at your organization.

Participants will be able to:

• Identify tools and resources to assist in building a solid foundation for their revenue cycle
• Examine the internal control structure of the revenue cycle and provide best practices in evaluating access, recording, and monitoring duties
• Understand key items to include in their blueprint for monitoring accounts receivable

Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Financial/Business Office Professionals

Speakers:
Mark Hatfield, Regional Vice President, Accreon
Greg Phillips, Senior Vice President of Professional Services, Accreon

In healthcare today, interoperability is the key to innovation. Enterprise success and failure can hinge on being able to access data across multiple platforms in a timely and efficient manner. Too often, the time and effort required to develop, test, and maintain integration points is cost-prohibitive. Once built, it can be difficult to keep up with the rapid release of patches and new versions. This informational session will focus on lessons learned and expert knowledge in working with the PointClickCare APIs, as well as Accreon’s new development tools built specifically for use with the PointClickCare API, which will simplify and speed up the integration of any application with PointClickCare.

Participants will:

• Gain a better understanding of the program and APIs available
• Become educated on best practices for planning, design, and implementation
• Learn where to begin: steps to get started and where to get help

Segment focus: All Markets

Role focus: Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Financial/Business Office Professionals, Technology Professionals, Quality Assurance Staff, MDS/RAI Coordinators

Speakers:
Tessa Farrar, Educator, PointClickCare

This session covers basic setup to help streamline the collections process. This setup Includes Collection Groups, Activity Categories, Collection letters and Template Configuration. This session also covers how to integrate with a Collection Agency. The Collections module is discussed to highlight great assets, such as generating Collection Letters, creating Upcoming Activities, the enhanced Medicaid Denial process, and enhancements to the Activity Report. Participants are provided electronic access to a take-away quick reference guide to use upon return to the office.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Executive Directors, Administrators, Business Office Managers, Billers and Collectors

Speakers:
Leah Killian-Smith, BA, NHA, RHIA, HSE, Director of Quality and Government Services, Pathway Health Services, Inc

This session will provide participants with a method to code the medical record in a way to ensure providers receive timely and correct Medicare payments. Now more than ever coding is a key element in billing Medicare. Accuracy is a must for success.
Participants will be better able to:

• Describe an acceptable documentation format for Medicare compliance
• Understand how sequencing of ICD10 codes is important and must tell the story
• Identify a process for diagnosis management that will be acceptable for nursing, rehab, billing and medical records

Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Directors of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Financial/Business Office Professionals, Clinical Reimbursement Professionals, Quality Assurance Staff, MDS/RAI Coordinators

Speakers:
Barbara J. Zarowitz, PharmD, Senior Advisor, The Peter Lamy Center on Drug Therapy and Aging

It’s a sector characterized by complexity – and the challenges faced by long-term care providers in providing consistent, high-quality care are significant. From multiple EHR systems to resource limitations and variation in knowledge and clinical practices, the long-term care sector is incredibly demanding to navigate. In addition to these systemic issues, residents living in long-term care typically have multiple chronic conditions or comorbidities and may struggle in coping with new surroundings, new caregivers and a new way of life. Providing the holistic, resident-centric care that residents deserve can be difficult as conditions become increasingly complex. Care providers are trying to treat these conditions while managing risk, costs, and preventing readmissions into acute care facilities. However, studies show that innovative clinical solutions have an unmatched ability to close this gap, and when they are integrated into workflows, patient and resident outcomes improve, ultimately benefiting residents, families, homes, and the system at large. This session will explore how novel solutions, such as those provided by Think Research and PointClickCare, are supporting care providers in making evidence-based decisions at the point of care.

Participants will have the opportunity to:

• Understand quality gaps in long-term care
• Identify possible interventions, including innovative clinical solutions
• Understand adoption barriers that exist in the sector
• Learn how innovative clinical solutions can be successful in a long-term care home
• Learn about one non-profit home's success: Union Villa
  
  Segment focus: All Markets
  
  Role focus: Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, MDS/RAI Coordinators
  
  

No additional info.

Speakers:
Kelly Cherchio, Manager, Professional Services, PointClickCare

This session focuses on how to identify and prevent service cost creeps. Learn how to capture overages from both care services and billing perspectives. Building a strong assessment will improve workflows allowing you to capture services provided, create a plan for services identified, automate POC tasks, capture unscheduled services and follow an approval process. See how the overages will look on a statement for levels vs points, review reports on service comparison and utilization. Participants are provided electronic access to a take-away quick reference guide to use upon return to their community.

Segment focus: Senior Living (US, CDN)

Role focus: Executive Directors, Office Managers, Directors of Nursing

Speakers:
Andrew Laroche, MSN, RN, Director of Nursing Services, Hopkins Manor

In this session, participants will learn how a 200-bed skilled nursing facility was able to reduce antipsychotics from 26% to less than 10% over a year’s time. Participants will learn about the critical elements for building a successful antipsychotic reduction program, including staff buy-in, education, and anticipating resident’s needs.

Participants will learn to:

• Build a step-by-step plan for antipsychotic reduction
• Engage staff to ensure buy-in and team collaboration for success

Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Quality Assurance Staff, MDS/RAI Coordinators

Speakers:
Abiola Awosanya, BSc TR, Programs Manager, Cedarvale Terrace Long-Term Care Home
Charles de Vilmorin, CEO & C0-Founder, Linked Senior

A 2015 Center for Disease Control (CDC) American study shows that senior care residents receive just 11 minutes of daily engagement outside of assistance with activities of daily living. Resident engagement too often fails to meet the needs and preferences of residents resulting in a low quality of life and sense of purpose. This increases isolation, depression, and the use of antidepressant or antipsychotic medications. Providers are also struggling to know who among their residents needs the most engagement. Today's consumers and their families want purposeful engagement, but providers are facing staffing shortages and inadequate funding. Much of the engagement workflow is still done using paper. These obstacles provide an incredible opportunity. Person-centered and therapeutic engagement opportunities can support purposeful living based on a resident’s interests and current capabilities. Responsive Health Management will describe how to operationalize evidence-based, interdisciplinary strategies that have enhanced quality of life for their residents.
Person-centered engagement and programming not only contribute to strengthening residents’ resiliency, but also provide the opportunity for them to enjoy active, engaged and meaningful lives, as well as potentially delay their progression to higher levels of care. Meaningful engagement allows for better outcomes, staff efficiency, regulatory risk reduction (especially with the new U.S. regulations around person-centered care) and reduction of readmissions. The session will also highlight current research done in partnership with Responsive Health Management, Baycrest’s Center for Aging and Brain Health Innovation, and Linked Senior.

Participants will:

• Understand the concept of person-centered therapeutic engagement
• Review evidence and real-life examples that support the use of non-drug engagement interventions
• Describe how engagement can be operationalized, driving better clinical and business outcomes

Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Marketing/Referral Management Professionals, Technology Professionals, Quality Assurance Staff

No additional info.

We can't wait to reveal the exciting details. Stay tuned!

No additional info.

No additional info.

No additional info.

No additional info.

No additional info.

Speakers:
Sarah Schiller, Manager, Professional Services, PointClickCare

This session focuses on how to use POC data and Therapy Minutes with the Case Mix Analyzer and ARD Planner for PPS scheduling, planning and monitoring. Identify ways to improve MDS Documentation through POC, and to use the tools and reports within PointClickCare to collect the right data, at the right time, and use it to predict the best possible reimbursement outcome. Participants are provided access to a take away quick reference guide to use upon return to the floor as a reminder for how to use the Case Mix Analyzer and ARD Planner tools and reports.

Segment focus: Skilled Nursing (US)

Role focus: MDS Coordinators or other individuals involved or interested in reimbursement

Speakers:
Debi Damas, RN, Group Product Manager,Long Term Post Acute Care, Relias

The QAPI process should be part of the fabric of your organization – what makes it unique. This session will review the expectations of the first two phases and look at the third phase. It will provide attendees with some "boots on the ground" advice for developing and growing a true QAPI program.

Participants will be able to:

• Identify the expectations of the implemented phases (one and two) of the QAPI regulation
• Identify the requirements of Phase Three of the QAPI implementation
• State three ways to improve the QAPI process in your organization
• State three important aspects of the QAPI program and how they apply in your organization

Segment focus: Skilled Nursing

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Direct Care Givers/Nursing Staff, Quality Assurance Staff

Speakers:
John Carter, Senior Vice President, Clearing House Operations, ABILITY Network

It is estimated that 10% or more of the claims received by payers go unpaid due to rejections. Additionally, there is a perception that claims are lost by payers, creating timely filing concerns. This session explores the idea that there is no such thing as a lost claim. More often than not, what is lost is the messaging coming back from the payer regarding the disposition of the claim. We will look at the various forms of messaging known as Payer Correspondence. We examine each type of Payer Correspondence to identify tactics for capturing the important messaging contained and actions to avoid or correct errors in clinical and administrative documentation.

Participants will be better able to:

• Identify various forms of payer correspondence
• Understand what to look for in payer correspondence
• Create performance measures
• Implement continuous billing improvement

Segment focus: All Markets

Role focus: Administrators/Executive Directors, Financial/Business Office Professionals, Clinical Reimbursement Professionals

Speakers:
Machelle Wood, Implementation Specialist, PointClickCare

This session focuses on advancing knowledge and insight in creating and using Order Templates and Order Sets. Learn the benefits of creating and using Order Templates to improve consistency in documentation, provide efficiencies in the order entry process, and reduce potential data entry errors. Learn how Order Sets provide clinical decision support, and see examples of complex/ difficult to enter orders. Participants are provided access to a quick reference guide to use upon return to the facility as a reminder of how to set up Order Templates and maximize the use of Order Sets.

Segment focus: Skilled Nursing, Senior Living (US, CDN)

Role focus: Nurse Managers/Supervisors and staff with hands-on knowledge of the basics of order entry and order set-up

Speakers:
Michelle Stuercke, Chief Clinical Officer, Transitional Care Management

Trying to develop and operationalize a useful initial care plan is a challenge. In this session, participants will learn how to build an initial care plan and personalize it during the initial care plan conference. By allowing the resident or their family to choose the interventions and goals, the care plan becomes a useful tool for the care team and the resident to guide their stay at the facility.

Participants will:

• Be able to operationalize the initial care plan into their practice
• Understand how to engage residents in the adoption of the initial care plan
• Understand how to pull the initial admission information into a productive care plan

Segment focus: Skilled Nursing

Role focus: Administrators/Executive Directors, Director of Nursing/Assistant DON/Nurse Consultants, Quality Assurance Staff, MDS/RAI Coordinators

Speakers:
April Coulter, RN, CHPCN(c), Long Term Care Consultant, Extendicare
Rosemarie Lindau, MUS, BAC, Gerontology Post Grad Dip., Corporate Program Consultant, Extendicare (Canada) Ltd

During this session, participants will be introduced to the My Wishes program along with strategies for engaging residents, staff, and other stakeholders in the difficult but highly important discussions around palliative care. Come away with increased confidence for the discussions you must have with residents about their end-of-life wishes, along with an understanding of how these may be documented in PointClickCare. This workshop is interdisciplinary and can be applied to all healthcare sectors.

Participants will:

• Gain greater appreciation for the importance of the resident's voice
• Learn strategies for applying My Wishes within their organizations

Segment focus: All Markets

Role focus: CEO/Owner/Operator, Administrators/Executive Directors, Client/Resident Services Management, Director of Nursing/Assistant DON/Nurse Consultants, Wellness Coordinators/Resident Care Coordinators, Direct Care Givers/Nursing Staff, Marketing/Referral Management Professionals