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Agenda

* Please Note: Session Titles, Descriptions, Dates and Times, and Speakers are Subject to Change
** Pre-Conference Sessions are at an Additional Cost

Tue, Nov 01

Wed, Nov 02

Thu, Nov 03

Fri, Nov 04

8:30 am

8:30 am – 12:00 pm PDT

Pre-Conference Session: Optimizing Your Workflow Processes for the Business Office Manager

Audience: SNF/SL Business Office Manager, CIO, Administrator, and other financial users

  • Note: Approximately 70% of content is applicable to both US and CA markets. The remaining 30% focuses on US-only …

Audience: SNF/SL Business Office Manager, CIO, Administrator, and other financial users

  • Note: Approximately 70% of content is applicable to both US and CA markets. The remaining 30% focuses on US-only billing processes and applies to US learners.

Knowledge Level: Beginner/Intermediate

Session Details: In this new hands-on, interactive training session, participants will learn how to get the most out of PointClickCare by managing and optimizing the daily, weekly, and monthly business office operations.

When you complete this session, you should be able to:

  • Enhance the Preadmission process for PDPM, Medicaid Pending, and other payers
  • Manage eligibility verification
  • Identify and optimize the day to day tasks for the Business Office Manager
  • Review billing processes and strategies
  • Review the Month-end process
  • Review Days Sales Outstanding dashboard and reports.

Note: Participants should bring a laptop for hands-on activities.

Danielle Freeney
Instructional Designer/Developer
PointClickCare

Manuela Gironelle
Instructional Designer/Developer
PointClickCare

8:30 am – 12:00 pm PDT

Pre-Conference Session: Refocus from Volume to Value: a patient’s healthcare journey

Audience: SNF/SL DON (Director of Nursing), Administrators, Nurse Practitioners, Physician Assistants, Staff Nurse, Nursing Supervisor, Interdisciplinary Team
Knowledge Level: Intermediate

Session Detai…

Audience: SNF/SL DON (Director of Nursing), Administrators, Nurse Practitioners, Physician Assistants, Staff Nurse, Nursing Supervisor, Interdisciplinary Team
Knowledge Level: Intermediate

Session Details: In this new hands-on session, we will discuss the significance of value-based care throughout an individual’s healthcare journey.

This interactive course will lead learners through a case study of Mrs. Jones’ journey to wellness, laying the framework for a more integrated approach to care that encourages collaboration, compliance, and improved clinical outcomes. We will discuss the necessity of using real-time data to develop a network that provides visibility into Mrs. Jones’ existing conditions, as well as how to optimize the use of PointClickCare and interoperability to support a successful value-based care plan.

When you complete this session, you will be able to:

  • Define value-based care
  • Discuss how data can drive collaboration and increase organizational visibility in narrowing networks
  • Identify how to use PointClickCare Connect to view shared documents and improve collaboration among all care providers
  • more detailed session details here.

Pam Campbell
Instructional Designer/Developer
PointClickCare

Kim Treboni
Software Training Specialist
PointClickCare

8:30 am – 3:30 pm PDT

Pre-Conference Session: Defensible by Design – Litigation and the EHR

Audience: Medical Records/HIM, CIO, CISO, In-House Counsel, DON, Administrator, Manager 

Knowledge Level: Intermediate

Session details: Let’s face it, litigation is an inevitability in long term care….

Audience: Medical Records/HIM, CIO, CISO, In-House Counsel, DON, Administrator, Manager 

Knowledge Level: Intermediate

Session details: Let’s face it, litigation is an inevitability in long term care.  But your understanding of the EHR, how you manage your database and the workflows employed by staff, can have a material impact on discovery, deposition, and the trial outcomes. Not only does this impact the production of complete records for litigation, but also how staff respond in deposition.  Understanding how you can optimize your system for success in litigation and implement setup and workflow processes to promote regulatory compliance AND defensibility in court is integral to this process and protecting the facility and the individual documenters making up your workforce.

When you complete this 2-part (3.5hr part 1 + 1hr lunch + 2.5hr part 2) session, you should be able to:

  • Demonstrate the required shift in thinking of record keeping in digital formats and how that affects response to litigation
  • Articulate what managing EHR data means within the context of producing records for review
  • Identify and eliminate pitfalls to defense
  • Adapt staff training to mitigate litigation risk from documentation.

Note: Participants should bring a laptop for hands-on activities.

Includes breakfast and lunch.

Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare

Karen Camacho
Manager, Product Escalation
PointClickCare

1:00 pm

1:00 pm – 3:30 pm PDT

Pre-Conference Session: Advanced Strategies for Optimizing PointClickCare Medication Management

Audience: SNF/SL DON (Director of Nursing), Staff Nurse, Nursing Supervisor, Pharmacy Operations, Consultants and Account Managers.

Knowledge Level: Beginner/Intermediate understanding of Integrated Me…

Audience: SNF/SL DON (Director of Nursing), Staff Nurse, Nursing Supervisor, Pharmacy Operations, Consultants and Account Managers.

Knowledge Level: Beginner/Intermediate understanding of Integrated Medication Management (IMM)

Session Details: In this hands-on training session, participants will learn key practices to drive clinical operational excellence by optimizing PointClickCare’s Medication Management solutions to increase medication administration efficiency and reduce medication related risks. This session will equip participants to enhance their safe ordering and medication administration practices, ensure regulatory compliance, and implement monitoring and management solutions.

When you complete this session, you should be able to:

  • Leverage tools to improve safety, efficiency, and medication costs through use of formulary management, clinical order review library and order templates.
  • Use portals and dashboard views to implement best practices.

Pre-Requisites: We recommend taking the SmartZone training course entitled:  Introduction to Orders in PointClickCare (PCC-CSNF-0070)

Note: Participants should bring a laptop for hands-on activities.

Polly Parsons
Implementation Specialist
PointClickCare

Meera Aboobakker
Implementation Specialist
PointClickCare

1:00 pm – 4:30 pm PDT

Pre-Conference Session: Optimizing PointClickCare Document Manager for your Organization

Audience: SNF/SL Admission Coordinator and Business Office Manager

Knowledge Level: Intermediate/Advanced

Session details: In this new hands-on session, participants learn how to create facility templat…

Audience: SNF/SL Admission Coordinator and Business Office Manager

Knowledge Level: Intermediate/Advanced

Session details: In this new hands-on session, participants learn how to create facility templates and packets using Document Manager. This training equips participants with knowledge to create electronic documents. Sample documents will be provided in a PointClickCare training database for use during the session.

When you complete this session, you should be able to:

  • Understand the value and workflow that Document Manager brings to your organization
  • Update Document Manager Setup and Security
  • Build templates and packets
  • Complete the signing ceremony
  • Monitor dashboard and reports.

*If you have documents that you would like to discuss during Q&A, please bring them to the session. Some examples can include: 

  • Admission Documents
  • Clinical Resident Agreements
  • Financial Resident Agreements

Note: Participants should bring a laptop for hands-on activities.

Sarah Meyer
Software Training Specialist
PointClickCare

Robin Bartos
Sr. Software Training Specialist
PointClickCare

4:30 pm

4:30 pm – 6:00 pm PDT

Partner Welcome Reception

6:00 pm

6:00 pm – 8:00 pm PDT

Welcome Reception

8:30 am

8:30 am – 11:00 am PDT

General Session and Keynote

11:15 am

11:15 am – 11:35 am PDT

PointClickCare Theater: Practitioner Engagement: Web and Mobile

Registration for this presentation is NOT required. 

Practitioner Engagement is changing the way physicians work and simplifying EHRs for practitioners to ensure more consistent levels of care and pr…

Registration for this presentation is NOT required. 

Practitioner Engagement is changing the way physicians work and simplifying EHRs for practitioners to ensure more consistent levels of care and predictable outcomes. 
 

Caregiving in the SNF setting can be challenging because practitioners do not always receive the necessary information to make care decisions. Order management places a burden on nursing staff and it is difficult to get orders signed in time for Telephone/Verbal Orders. Additionally, practitioners are spending on average 15.6 hours per week on paperwork and other administrative tasks, which translates to fewer interactions with their patients.    

This session will emphasize the importance of facilitating a streamlined mobile and web EHR documentation experience for practitioners and patients as they move through the care continuum. Make confident decisions to achieve better outcomes faster. Intuitive data-driven insights and best-practice workflows can enable better care everywhere. Come to our session to find out how. 

12:00 pm

12:00 pm – 12:20 pm PDT

PointClickCare Theater: Virtual Health

Doctor Doctor, gimme the news: Virtual Health a lifeline for nursing, the LTPAC care team, and residents.    

Join us in the theater for an interactive session featuring Virtual Health.  A…

Doctor Doctor, gimme the news: Virtual Health a lifeline for nursing, the LTPAC care team, and residents.    

Join us in the theater for an interactive session featuring Virtual Health.  Attendees will learn about the benefits of an embedded, 24/7 telemedicine service offered in partnership with Sound Physicians.  

The partnership between PointClickCare and Sound Physicians delivers on the promise and full potential of virtual health in the post-acute setting. This joint solution has been specifically designed to meet the mission-critical needs of post-acute providers to improve clinical care.  

Virtual Health has proven to positively impact resident care, improve staff productivity and staff confidence. Discover how the limitations of traditional telemedicine solutions have been eliminated, leveraging the power of PointClickCare and the world-class clinical support delivered by on-shift, local Sound Physician hospitalists.

1:15 pm

1:15 pm – 1:35 pm PDT

PointClickCare Theater: Infection Prevention and Control – A Roadmap for Better Outcomes

Registration for this presentation is NOT required. 

Over the last four years, infection control is the highest cited surveyor tag. Infection control regulations have changed rapidly over the last se…

Registration for this presentation is NOT required. 

Over the last four years, infection control is the highest cited surveyor tag. Infection control regulations have changed rapidly over the last several years and continue to evolve.  

Learn how best practices can empower senior care providers to identify, manage, and communicate about infections and help to meet regulations on infection control.  


Instant access to infection information and insights in one place, empowers your team to respond to infection outbreaks and quickly make informed decisions to prevent the spread of infections. Your staff can focus on patient care, improving quality outcomes, and reducing risks. This session will showcase:  

  • The evolution of infection control regulations and ways an effective infection control program can ensure adherence to them.  
  • Best practices and tools for infection oversight  
  • How peer organizations are using the solution to reduce risk and penalties 

1:45 pm

1:45 pm – 2:30 pm PDT

Breakout Session: Revenue Cycle Management 101: Learn Best Practices

Learn strategies leveraged by PointClickCare customers to optimize their revenue cycle performance and get paid faster. This comprehensive panel discussion will provide actionable insights covering th…

Learn strategies leveraged by PointClickCare customers to optimize their revenue cycle performance and get paid faster. This comprehensive panel discussion will provide actionable insights covering the following areas:

  • Organizational design
  • Staffing your revenue cycle operation
  • Leveraging technology to drive efficiencies
  • Using reporting and analytics to focus your efforts
  • Helpful processes to drive consistency and repeatability

Rob MacPhee
Director, Business Development
PointClickCare

Mary Jo Parkins
Principal Solutions Leader, Revenue Cycle Management Services
PointClickCare

Katherine Costanzo
Director of Accounts Receivable
Embassy Healthcare

Monika Pullen
Vice President of Revenue Cycle Field Operations
Consulate Health Care

1:45 pm – 2:30 pm PDT

Breakout Session: Changing the Game: Health Information at the Click of a Button

Historic staffing challenges have provided the opportunity to explore a more efficient and effective way of swiftly gathering patient data, for the admission process and during patient stay, that can …

Historic staffing challenges have provided the opportunity to explore a more efficient and effective way of swiftly gathering patient data, for the admission process and during patient stay, that can eliminate calling providers for clarifications. The simplicity of the process provides safe and easy data exchange cutting the steps of transcribing, therefore minimizing health record errors, while giving time back to the healthcare workers. During this session you will obtain knowledge that empowers health care workers with information that provides a smooth and safer patient care transition allowing no disruption to workflow. You will gain an understanding of the integrated care coordination that permits timely exchange of clinical patient information. With a click of a button you are able to rapidly begin gathering data that will assist with patient assessments, care planning process, reconciling of medications, diagnosis complete with ICD 10 code, labs, vaccination status, and much more.

Coral Lindahl
Corporate Head Float Nurse
Ebenezer/Fairview

Amy Peterson
Owner
Peterson Senior Health Consulting

1:45 pm – 2:30 pm PDT

Breakout Session: Chief Engagement Officer is a Verb, not a Noun

Meaningful resident engagement has become a core business priority in senior living, is foundational to person-centered care and has been shown to be effective for decades. Yet, it still remains the l…

Meaningful resident engagement has become a core business priority in senior living, is foundational to person-centered care and has been shown to be effective for decades. Yet, it still remains the least managed side of senior living operations at the cost of our residents, care partners and businesses. Successful operators allow their team to love their job again and reconnect with their passion by empowering them with efficiencies and real data and insights on how they can optimize resident engagement, enable further interdisciplinary teamwork and get credit for their success. Being the Chief Engagement Officer (CEO) of a senior living community is an action, not a title. Hear from Tina Sandri, MHSA, NHA, QCP, Chief Executive Officer of Forest Hills of DC on how she creates engagement herself, with those she leads, and with the greater community outside of Forest Hills to support life enrichment/activities teams and the resident experience. Charles de Vilmorin, CEO and Co-founder of Linked Senior, will share market level trends and concepts and provide a glimpse into the future of leadership-led resident engagement. Key takeaways will include operationally sound person-centered approaches and business processes to measure, support and improve an organization-wide framework to advance meaningful resident engagement.

Tina Sandri
CEO
Forest Hills of DC

Charles de Vilmorin
CEO & Co-founder
Linked Senior, Inc.

1:45 pm – 2:30 pm PDT

Breakout Session: Connect with PointClickCare Champions – Care Management

Connect with a panel of 5 PointClickCare Champions and engaged users of Pulse to hear tips, best practice suggestions, and pointers about how to optimize success with a variety of PointClickCare solut…

Connect with a panel of 5 PointClickCare Champions and engaged users of Pulse to hear tips, best practice suggestions, and pointers about how to optimize success with a variety of PointClickCare solutions. Panel will answer questions from the audience after a couple rounds of questions from the moderator.

Cassondra Padding
Clinical Informatics Coordinator
Resthaven CCRC

Cyndi Howell
Lead RNAC/PCC Clinical Liaison
Willow Valley Communities

Nancy McCune
Healthcare Systems Administrator
Westmoreland Manor

Angie Hamer
Clinical Consultant
Proactive Medical Review

Lisa Longley Leatherwood
CEO
Silver Bluff Village

1:45 pm – 2:30 pm PDT

Breakout Session: Diversity, Equity, Inclusion, and Belonging in LTC

Integrity, passion, and quality: these are not just words we say, but ideals we choose to guide and influence every decision we make. When one of our core values is a culture of trust and respect, we …

Integrity, passion, and quality: these are not just words we say, but ideals we choose to guide and influence every decision we make. When one of our core values is a culture of trust and respect, we must have a willingness to back it up with more than just words. Avamere Living believes in putting people first. Our people are the heart of our company. We are dedicated to diverse voices within our teams and a culture of inclusiveness. This session will demonstrate how we value and practice diversity, equity, and inclusion within our company to be a socially responsible organization.

Paula Love
Director of Clinical Informatics
Avamere

Jessica Burkard
Division Director, Community and Provider Engagement
Avamere

1:45 pm – 2:30 pm PDT

Breakout Session: Eating Hot Dogs While Being Chased by Lobsters: Lobster Taste on a Hot Dog Budget

Engagement with state and federal elected officials is vital to your business and plays critical role in reimbursement and legislation. In this session we will demonstrate why relationships with Cong…

Engagement with state and federal elected officials is vital to your business and plays critical role in reimbursement and legislation. In this session we will demonstrate why relationships with Congress are so critical to our profession, and how your relationships with legislators can impact the Medicare and Medicaid systems. We will share real-world examples and our hands-on approach to ensuring we are influencing the conversations and doing our part to advocate against unfunded mandates. We will illustrate how PointClickCare EMAR data and effective communication with staff and customers result in positive outcomes.

John Vrba
CEO
Burgess Square Healthcare and Rehab Centre / Jordan Healthcare Group

Kristin Thrun
Administrator
JHG

1:45 pm – 2:30 pm PDT

Breakout Session: Fast Track Your Location Acquisitions

In this session we will decouple the process of successfully completing a location acquisition, starting from the preparation phase through to performing reviews against the business rules and singing…

In this session we will decouple the process of successfully completing a location acquisition, starting from the preparation phase through to performing reviews against the business rules and singing off.

Cedric Anne
Director, Technical Services
PointClickCare

1:45 pm – 2:30 pm PDT

Breakout Session: Leveraging Data to Drive Quality Outcomes

ROP Phase II and III require providers to use data to drive key operational decisions regarding process improvement and the center’s day-to-day operations. Due to the COVID-19 pandemic and delaye…

ROP Phase II and III require providers to use data to drive key operational decisions regarding process improvement and the center’s day-to-day operations. Due to the COVID-19 pandemic and delayed survey/oversight activities, many offices have delayed enforcement of these requirements. More than ever, providers are expected to do more work with less as funding and staffing challenges continue to persist beyond the COVID-19 pandemic. Providers can leverage data within their own software to improve key processes, resulting in improved resident outcomes, increased staff efficiency, and continued regulatory compliance.

Samantha Vosloo
Account Executive
PointClickCare

2:40 pm

2:40 pm – 3:00 pm PDT

PointClickCare Theater: PointClickCare Connect: Improving Patient Transitions

Registration for this presentation is NOT required. 

The healthcare ecosystem is fragmented – a disjointed mix of providers, systems, and data that lack coordination, leading to higher costs, po…

Registration for this presentation is NOT required. 

The healthcare ecosystem is fragmented – a disjointed mix of providers, systems, and data that lack coordination, leading to higher costs, poor staff and patient experience, and inconsistent care. However, our mission is to connect providers across the continuum, making sure the right people get the right information when they need it to improve resident transitions of care and reduce re-admissions.
 

In this session, learn how PointClickCare Connect helps you tap into the provider network to improve resident transitions of care and reduce re-admissions by: 

  • Reviewing critical data, like progress notes or medications, allowing you to evaluate referrals with speed and confidence 
  • Seamless reconciliation of clinical data saving hours in your admissions process 
  • Real-time alerts when your discharged resident arrives at an ED allowing you to intervene 

3:15 pm

3:15 pm – 4:00 pm PDT

Breakout Session: Achieve Better Outcomes with Better Insights

The use of the companion application and mobile real-time documentation increases the accuracy of resident care provided and frequency in which services occur. The companion application will provide t…

The use of the companion application and mobile real-time documentation increases the accuracy of resident care provided and frequency in which services occur. The companion application will provide the ability for nurses and staff caring for residents to have awareness of instructions for personal task and medication administration needed for goal outcomes to be met. Imagine the nurse having the ability to view complex treatment instructions and IV medication administration instructions while in room preforming these tasks. Imagine the ability to document in the palm of your hand each time your staff provide task based care assistance to the resident. The companion application will provide staff with increased opportunity to document care provide and time tracking where needed. Imagine the CNA is working with the resident to calm behavior outbursts and the task for standard behavior management is completed to inform the nurse in real-time of resident behavior with a warning built into the task (as determined by organization). The smart bell informs of resident behaviors and need for intervention of medication and the nurse provides the medication at the appropriate time. In documenting the medication, the nurse is able to link the behaviors and interventions to the medication administration.

Stacy Scott
Sr. Software Training Specialist
PointClickCare

3:15 pm – 4:00 pm PDT

Breakout Session: Defining the Future of Senior Care? Technology and Integrated Systems are Key

The last two years have not been kind to the senior care sector with both internal staffing and care issues and external perceptions leaving a mark on the industry. So how can the industry change this…

The last two years have not been kind to the senior care sector with both internal staffing and care issues and external perceptions leaving a mark on the industry. So how can the industry change this perception and move the needle to the positive? The recent rise in technology adoption, spending, and healthcare innovation in senior care is a catalyst for improving resident-centred care and increasing engagement and transparency with residents and their families. While at first glance an increase in technology may seem counterintuitive to better in-person care, the data and insights created, along with the time automation and interoperability, staff are given more direct time with residents. As technology adoption becomes even more prevalent in senior care, data, tools and systems can be used to the advantage of residents and staff alike, leading not only to improved healthcare outcomes for residents but to happier, more engaged healthcare teams.

Anthony Mar
CEO and Founder
Cliniconex

3:15 pm – 4:00 pm PDT

Breakout Session: Document Manager: What it is, What We Wish We Knew, & What We Found Out All Along

In this session, attendees will learn about Creative Solutions in Healthcare’s implementation and adoption of PointClickCare’s Document Manager, including lessons learned, short cuts, and efficencies….

In this session, attendees will learn about Creative Solutions in Healthcare’s implementation and adoption of PointClickCare’s Document Manager, including lessons learned, short cuts, and efficencies. The session will explore what was learned along the way, as well as why this PCC add-on has become vital to individual organizations, as well as to the healthcare industry as a whole. Attendees will learn about the day-to-day reality of using Document Manager, as well as tips and considerations that can streamline the formatting process for forms in the Document Manager system.

Lisa Doehrman
Process Development
Creative Solutions in Healthcare

3:15 pm – 4:00 pm PDT

Breakout Session: Integrated Telehealth: Transforming Clinical Outcomes from Admission to Discharge

The unfulfilled promise of telemedicine has left many LTPAC providers disappointed. Technology challenges and poor adoption have resulted in lackluster results and poor clinical outcomes. But now, tha…

The unfulfilled promise of telemedicine has left many LTPAC providers disappointed. Technology challenges and poor adoption have resulted in lackluster results and poor clinical outcomes. But now, thanks to EHR integration, LTPAC providers are cracking the telemedicine code with dramatic results.

You’ll hear from Sound Physicians and HSM (Health Services Management) about the power of fully integrated Virtual Health to improve transitions of care to and from your community, treat more patients in place, support anxious patients and family members, and manage necessary returns to acute so residents can return to your community quickly, often without costly readmissions.

We’ll share anecdotes, case studies, data, and ROI information that may change your mind about telehealth. Whether you already have a telehealth solution or just looking to get started, you won’t want to miss this conversation.

Session Outcomes: 

  • Participants will be able to identify how integrated telehealth can improve clinical outcomes for patients during transitions of care, including admission, emergency department transfers, and discharge, and understand the organizational and financial benefits these improvements bring.  
  • Participants will understand the change management process for implementing an integrated telehealth program and the impact a program can make on all stakeholders, including frontline nurses, residents, families, referral partners, medical directors/attendings, and operators.  
  • Participants will be able to differentiate between integrated virtual health and standard telehealth solutions, evaluate the level of integration their current solution provides, and assess what changes they could make to improve the telehealth program in their community. 

Brian Carpenter
Chief Medical Officer, Telemedicine
Sound Physicians

Brendan McNamara
CEO Telemedicine
Sound Physicians

Kevin Baxter
VP of Operations
HSM

3:15 pm – 4:00 pm PDT

Breakout Session: Legal Documentation 101: How to Protect Yourself and Your Staff

All Documentation is Legal Documentation, and all Documentation has the potential to be Evidence. Did you know 80-85% of all medical malpractice claims are determined based on the medical record al…

All Documentation is Legal Documentation, and all Documentation has the potential to be Evidence. Did you know 80-85% of all medical malpractice claims are determined based on the medical record alone? This means that in 80-85% of the time, your organization is dependent on the documentation your staff has completed to prove your case. Clear, complete, contemporaneous, and accurate documentation is the backbone of care delivery. Bad documentation can break the back of litigation and cost you money. In this session, we will review the regulatory requirements for documentation, what is the expected set of professional standards, provide guidance on the pitfalls of documentation, and also, share the impact of poor documentation on facilities’ litigation efforts. During this session we will discuss additional documentation requirements that you might not have thought of but should track during events such as COVID-19 to protect yourselves.

Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare

3:15 pm – 4:00 pm PDT

Breakout Session: Mastering Negotiation: How to Properly Negotiate with Managed Care Companies

When we think about negotiation, it often brings to mind people in suits, slamming their fists down on large oak tables demanding concessions. The truth is, we are constantly negotiating. A meeting wi…

When we think about negotiation, it often brings to mind people in suits, slamming their fists down on large oak tables demanding concessions. The truth is, we are constantly negotiating. A meeting with your boss, a phone call with someone selling you a service or product, sometimes we even negotiate with our family. In this session we will learn about actual Managed Care negotiations, and how to succeed in your next tough meeting!

Steve Shain
Chief Operating Officer
LTC Contracting

3:15 pm – 4:00 pm PDT

Breakout Session: Moral Injury and Caregivers

This session addresses how COVID-19 has exposed the moral injury of front line care staff by defining moral injury and how it differs from burnout. The presentation will dive in to how the healthcare …

This session addresses how COVID-19 has exposed the moral injury of front line care staff by defining moral injury and how it differs from burnout. The presentation will dive in to how the healthcare system continues to contribute to moral injury and demonstrate solutions offered both individually and systemically.

Terri Waldman
Executive Director
St. Luke’s in the Desert, Inc.

3:15 pm – 4:00 pm PDT

Breakout Session: Remote Patient Monitoring: Transforming Clinical Outcomes

Breathing rate is a strong predictor of morbidity and mortality. However, is the most difficult vital sign to measure accurately and consistently. Current methods of measuring breathing rates, the mos…

Breathing rate is a strong predictor of morbidity and mortality. However, is the most difficult vital sign to measure accurately and consistently. Current methods of measuring breathing rates, the most common being manual counting, is time-consuming, labor-intensive, and error prone. Add to this our current staffing crisis, and these manual spot checks are often performed hastily and infrequently, leading to inaccuracies, missed diagnoses, and preventable deaths. In this session, we will discuss how PointClickCare and Circadia Health’s integration is enabling care staff with access to the necessary clinical history to make more informed and personalized care assessments. This session will highlight how LTC facilities using PointClickCare and Circadia Health have been able to effectively establish a bridge between remote and on-site services, allowing for better collaboration, communication, and coordination, ultimately resulting in up to a 30% reduction in hospital readmissions.

Fares Siddiqui
CEO and Co-Founder
Circadia Health

Ann Spenard
Chief Clinical Officer
National Health Care Associates

4:15 pm

4:15 pm – 5:00 pm PDT

Breakout Session: Gain an Effective Operational Edge on Insurance Authorizations

Over the past 3 years, obtaining an authorization and successfully receiving reimbursement for services provided has been extremely challenging. Facilities are faced with service limitations, reduced …

Over the past 3 years, obtaining an authorization and successfully receiving reimbursement for services provided has been extremely challenging. Facilities are faced with service limitations, reduced reimbursement, and unexplained denials. In this session, revenue cycle professionals will learn how to interpret key contract language that carves out authorization reimbursement guidelines, track authorizations, and understand the next steps after receiving a claim denial.

Yolanda Riley
Manager of Financial Consulting
Richter Healthcare Consultants

Denise Croft
Senior Consultant
Richter Healthcare Consultants

4:15 pm – 5:00 pm PDT

Breakout Session: HIPAA Changes–What You Need to Know About the New Proposed Regulations

It has been many years since we have seen significant changes to HIPAA but in December 2020, the OCR issues a Notice of Proposed Rulemaking proposing a number of changes to the HIPAA Privacy Rule. The…

It has been many years since we have seen significant changes to HIPAA but in December 2020, the OCR issues a Notice of Proposed Rulemaking proposing a number of changes to the HIPAA Privacy Rule. The suggested policy changes are significant to aligning the rules with the requirements for access and sharing of resident information established with the CURES Act. The expected implementation of these new rules is 2022 and, some of the changes will require care and thought in training and implementation and significant policy and procedure updates. In this session, we will review the changes, their relevance to the skilled market industry and nursing home operations.

Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare

Michael Williams
Privacy Officer & Associate General Counsel
PointClickCare

4:15 pm – 5:00 pm PDT

Breakout Session: Let’s Add to Your Claims Toolkit!

Learn how to implement the use of importing 999s and 277s into PointClickCare’s File Viewer to assist with quicker clean claim processing. We will also explore additional tools to help with your claim…

Learn how to implement the use of importing 999s and 277s into PointClickCare’s File Viewer to assist with quicker clean claim processing. We will also explore additional tools to help with your claims workflow, saving you time and improving your revenue cycle management with claim status within a batch, exported vs. accepted claim batches, and Integrated Claims Management.

Stacey Beal
Software Training Specialist
PointClickCare

4:15 pm – 5:00 pm PDT

Breakout Session: Leverage the Electronic Health Record to Improve Preventable Hospital Transfers

The session will detail the process of leveraging the products available within the PointClickCare suite to improve the clinical metrics associated with preventable rehospitalizations.

The session will detail the process of leveraging the products available within the PointClickCare suite to improve the clinical metrics associated with preventable rehospitalizations.

Dina Harman
Chief Nursing Officer
Clinical Care Consutling

4:15 pm – 5:00 pm PDT

Breakout Session: Proactive Communication Strategies to Impact Engagement and Satisfaction

During the COVID-19 pandemic, providers acted with resiliency and ingenuity to maintain communication with family members and other key stakeholders. Due to ongoing COVID-19 restrictions, regulatory c…

During the COVID-19 pandemic, providers acted with resiliency and ingenuity to maintain communication with family members and other key stakeholders. Due to ongoing COVID-19 restrictions, regulatory changes and staffing challenges, providers have been asked again and again to do more with less. In the case of communication, studies have shown that more is more. Providers can leverage technology to efficiently engage in more frequent and positive communication with families and key stakeholders to improve satisfaction and perception of their communities.

Samantha Vosloo
Account Executive
PointClickCare

Sean O’Regan
Sr. Account Executive
PointClickCare

4:15 pm – 5:00 pm PDT

Breakout Session: The New Frontier of Specialist Care Coordination in the Post-Acute Space

Niche-specific specialties are critical to value-based care within the Post-Acute space and should therefore be incorporated into any coordination of care strategy. Innovators like PointClickCare are …

Niche-specific specialties are critical to value-based care within the Post-Acute space and should therefore be incorporated into any coordination of care strategy. Innovators like PointClickCare are building actionable platforms to support this need as it is so fundamental in the great potential it provides. This session will cover efficient care delivery, visibility through information sharing, and the importance of outcome measurability.

Christopher Leonard, DO, MHI
Strategic Industry Expert
Healthcare Executive

4:15 pm – 5:00 pm PDT

Breakout Session: We’re not Great At PDPM yet! Using Data & Tools to Improve Care and Reimbursement

PDPM has made it difficult to identify the impact therapy has on reimbursement; however, a deeper investigation shows the importance of analyzing therapy data and coordinating effectively across SNF d…

PDPM has made it difficult to identify the impact therapy has on reimbursement; however, a deeper investigation shows the importance of analyzing therapy data and coordinating effectively across SNF departments to improve care and optimize reimbursement. This session will share examples of how timing, accuracy of care plan data, and cross-departmental communication can negatively impact quality of care and reimbursement while providing best practices for optimizing data/processes.

Jonathan Duvall
Sr. Director of Product Management
PrimeCare Technologies

4:15 pm – 5:00 pm PDT

Breakout Session:A New (Ad)Vantage Point: How Leading with Care, Trust, & Curiosity Builds Community

We call it the senior care community, but what does community look like when it comes to those who serve our seniors? If the staff, nurses, leadership, programmers, architects, dining managers, and ma…

We call it the senior care community, but what does community look like when it comes to those who serve our seniors? If the staff, nurses, leadership, programmers, architects, dining managers, and many more don’t feel belonging or purpose, why would they keep showing up? Join this session to learn how leading with trust, care, and curisotiy can bind your community.

Murry Mercier
Senior Living Market Director
PointClickCare

James Robilotta
CSP, Author, Organizational Culture and Leadership Speaker, Improv Comedian
JamesTRobo LLC

5:00 pm

5:00 pm – 6:30 pm PDT

Senior Care + Acute & Payer Wine and Cheese Reception

8:30 am

8:30 am – 10:00 am PDT

General Session and Keynote

10:30 am

10:30 am – 11:15 am PDT

Breakout Session: Advanced Directives: Improving Access to Critical Information in an Emergency

According to media reports, you would have believed poor care and services led to the incredible number of deaths in the skilled nursing industry as a result of COVID. Yet did you know that 80% of tho…

According to media reports, you would have believed poor care and services led to the incredible number of deaths in the skilled nursing industry as a result of COVID. Yet did you know that 80% of those who died during COVID were DNRs? In spite of horrible circumstances, nursing homes met the end-of-life care wishes of their residents to the best of their abilities. Advance Directives and Code Status are extremely important pieces of information for care and services. They improve access to the right information, in an emergency, to ensure end-of-life wishes are met. Getting the right information can make the difference between life and death when it is not clearly stated or not included in the EHR.

Jayne Warwick
Sr. Director, Medical Records Compliance
PointClickCare

Alim Samnani
Associate Data Scientist
PointClickCare

10:30 am – 11:15 am PDT

Breakout Session: Bad Debt? Don’t Miss Out on Reimbursement

How to capture claims that are able to be submitted with the yearly cost report for payment of Reimbursable Bad Debt.

How to capture claims that are able to be submitted with the yearly cost report for payment of Reimbursable Bad Debt.

Garri Ann Hearn
Revenue and Reimbursement Director
National Lutheran Communities

10:30 am – 11:15 am PDT

Breakout Session: First Impressions: Why your Reputation & Revenue Depend on your Admissions Process

For residents and families, there are universal feelings of stress, anxiety and fear when entering a long-term care facility. Standard admissions procedures do little to recognize these emotions, and …

For residents and families, there are universal feelings of stress, anxiety and fear when entering a long-term care facility. Standard admissions procedures do little to recognize these emotions, and in some ways may even unintentionally reinforce them. All ongoing customer service experiences are colored by the those critical first moments. Facilities have made great strides to modernize the look and feel of the building, but one glaring element that is often overlooked is the admissions process. This session will demonstrate the ripple effect on facility census, reputation, and revenue capture when technology is used to enhance the admissions experience. Learn how to leverage PointClickCare and Marketplace partners to be intentional with your welcome plan, resulting in a more dignified/streamlined admission for your residents and families, and more accountable/transparent outcomes for your business.

Ari Shabat
Chief Executive Officer
Reside Admissions

10:30 am – 11:15 am PDT

Breakout Session: Four Considerations for ML/AI in Clinical Decision Making and Care Coordination

While advanced technology like machine learning (ML) and artificial intelligence (AI) once felt like tools of the future, these technologies are gaining rapid adoption in software systems utilized by …

While advanced technology like machine learning (ML) and artificial intelligence (AI) once felt like tools of the future, these technologies are gaining rapid adoption in software systems utilized by clinicians to assist in the decision-making process. Before these tools land in your clinicians’ hands, staff must understand the similarities and differences between the ways humans and machines use data to make decisions. In this session, the similarities and differences in decision making from a human consultative perspective and an ML perspective will be outlined. The session will also highlight the importance of understanding the interpretability of predictive models and why teaching clinicians how to explain these learnings to lay people is important. Finally, the session will highlight lessons learned from the introduction of a ML model for predicting return to hospital to the care coordination team of a hospital network and the clinical team in a skilled nursing facility (SNF). A case study will be reviewed to outline the initial challenges, how to gain trust, questions to ask before undertaking implementation of ML, and how these advanced technologies have dramatically impacted care.

Cheryl Field
Group Product Leader
PointClickCare

10:30 am – 11:15 am PDT

Breakout Session: Monitor Level of Care Changes with Unscheduled Tasks

Utilizing Unscheduled Tasks to monitor for Level of Care changes. Unscheduled tasks can be utilized in the Senior Living community to quickly identify changes in condition and level of care. Level of …

Utilizing Unscheduled Tasks to monitor for Level of Care changes. Unscheduled tasks can be utilized in the Senior Living community to quickly identify changes in condition and level of care. Level of Care changes are frequently unrecognized until a new assessment is completed. This session will show you how to enable, set up, and monitor Unscheduled Tasks to give you better insight into the changes that are occurring with your residents.

Michelle Butler
Software Implementation Consultant
PointClickCare

10:30 am – 11:15 am PDT

Breakout Session: PointClickCare & Complete Care: the road to becoming a trusted partner

Becoming trusted partner hinges on building mutually collaborative relationships. It takes trust, work, and respect from all partiesto make a true working partnership. At Complete Care Management, we …

Becoming trusted partner hinges on building mutually collaborative relationships. It takes trust, work, and respect from all partiesto make a true working partnership. At Complete Care Management, we have worked with our PointClickCare team to do just that and more! We pride ourselves on being proactive rather than reactive. Now it’s our turn to show you how to do the same with your organization. We will be discussing our unique implementation model that has succeeded beyond our initial expectations. Learn how we transition facilities from existing PointClickCare databases into our database with minimal downtime and errors and hear from our esteemed panel on how we have worked together to become more than just a team.

Cory Fosco
RVP Sales
PointClickCare

Robin Chow
Sr. Project Manager
PointClickCare

Jennifer Leatherbarrow
Vice President of Informatics
Complete Care Management

Micah Peterson
Sr. Customer Success Manager
PointClickCare

Jonathan Jorgensen
Sr. Account Executive, National
PointClickCare

10:30 am – 11:15 am PDT

Breakout Session: The Looming Labor Crisis

The Senior Care industry has had a workforce retention problem for years and the effects of the COVID-19 pandemic have only made things more challenging for senior living operators. This much is clear…

The Senior Care industry has had a workforce retention problem for years and the effects of the COVID-19 pandemic have only made things more challenging for senior living operators. This much is clear and largely agreed upon by most operators; however, the underlying reasons for workforce retention has never been less clear. Throughout this presentation we will explore some of the assumptions we make as employers of front-line care workers and challenge ourselves to become an employer of choice.

Charles Turner
CEO
KARE

10:30 am – 11:15 am PDT

Breakout Session: Why Automating Secure Access Works in a High-Turnover Industry?

The Long Term Care industry had high turn over prior to the pandemic but now is seeing record numbers of staff fluctuation; the onboarding and offboarding of employees and integration of agency staff …

The Long Term Care industry had high turn over prior to the pandemic but now is seeing record numbers of staff fluctuation; the onboarding and offboarding of employees and integration of agency staff requires a lot of manual resources. Automating it provides a consistent deliverable and secure result. In this session we will address automated secure access leveraging user account provisioning, single sign on and two factor authentication in a complex, multi-division post-acute healthcare system environment and high turnover industry.

Cedric Anne
Director, Technical Services
PointClickCare

Brandon Claps
Chief Information Officer
Loretto

11:30 am

11:30 am – 11:50 am PDT

PointClickCare Theater: Secure Conversations:Improve Resident Outcomes with Real-Time Collaboration

Registration for this presentation is NOT required. 

With continued
staffing challenges, rising acuity, and the increasing demand for senior care, the need to streamline communication between care pr…

Registration for this presentation is NOT required. 

With continued
staffing challenges, rising acuity, and the increasing demand for senior care, the need to streamline communication between care providers is more important than ever. Even a slight miscommunication can cause a ripple effect that can send residents back to the hospital. 

Our brand-new Secure Conversations solution helps connect staff and providers with real-time conversations (text, voice, and video), to drive effective interventions to improve resident outcomes and reduce readmissions by up to 80%. 


Join us to see how this digital platform can help you advance the best care to your residents, even with limited staffing and resources.